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Reviews of Downtown Inn and Suites

2.5 out of 5
Downtown Inn and Suites
120 Patton Avenue, Asheville, NC

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1145 reviews" "
Rating 8 - Good. 403 out of 1145 reviews" "
Rating 6 - Okay. 180 out of 1145 reviews" "
Rating 4 - Poor. 88 out of 1145 reviews" "
Rating 2 - Terrible. 65 out of 1145 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Can’t beat it for convenience and price &
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Marcelo

Travelled with family
Liked: Staff & service
The view on the mountain side.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for staying with us and for the review.

8/10 Good

Braulio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I notified them early that I was on a red eye flight and it was delayed. They still felt the need to charge my account. They did provide me a refund. The breakfast is a continental which is lousy anywhere you go at best so when the waffle batter was watered down and chunky of mold looking I wasn’t impressed. Day two the bartered was remedied yet the coffee was cold. It is what it is. Staff was friendly and help fortunately.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more.

2/10 Terrible

Jaime

Liked: Cleanliness
Disliked: Staff & service
I have been charged for my one-night stay in THREE separate transactions on my credit/debit card! I had booked the hotel days before in advance and upon check-in the person asked for my card (which I can understand would be charged the next day at checkout but only for ONE $100 rate....not two plus what cannot afford
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
This guest did stay with us for one night. The statement that she was charged mulitple times is not true. The guest was only charged one time for her stay. We tried to explain this to the guest many times, but we have not been successful in convincing her that she was only charged one time.

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service
The facility itself was quite dated, however it was clean and met our needs. Any luxury it was missing was offset by the ridiculously convenient location.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for staying with us and for the review. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Great location for downtown access. Older hotel but clean and didn’t feel unsafe.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for staying with us and for the review.

8/10 Good

Tiana

Travelled with partner
Liked: Staff & service
Thin walls so it was noisy at times, definitely old, and the elevator was mildly scary but overall worth the price and in a fantastic location! The staff was nice and we had no issues with our room. Everything was clean and parking was free. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for staying with us and for the review.

8/10 Good

Jessi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very convenient location.
Stayed 4 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Magda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property and especially the customer service of the first front desk agent who checked me inn. The rooms are nice, clean, bed was comfortable, shower was clean. When the hotel is busy, guest use overflow parking because the normal parking is small. The area gave me a feeling of not being very safe at night but nothing happened to me and the downtown is really conveniently close by, so maybe it was just my impression. I liked my stay and will come back when I return to Asheville.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
Thank you for staying with us and for the review.

6/10 Okay

Kimberly

Front desk reception was courteous and helpful! But I learned that you do get what you pay for. The location can’t be beat, but the building itself and rooms are pretty rundown. So if you’re Ballin’ on a Budget and want to be smacked downtown Asheville…. this is your place.
Stayed 3 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

6/10 Okay

Jessica

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly, parking was packed and not ideal so there was an overflow to a neighboring store's parking lot that you had to be out of by a certain time. You are right by the road so loud cars, other guests must screaming with no real managing, and there is a walk signal by the road that beeps all night, nonstop, on the outter balcony side. So just be prepared that it's a possibility. Clean rooms, nice staff, walking distance to a lot, decent prices, so you get what you pay for. For one night, I'd probably go back for the convenience.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise. We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Marty

Stayed 2 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us and for the review.

6/10 Okay

Colleen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We liked the location. It was right downtown with lots of restaurants, bars, and unique shops. Our hotel room was clean and breakfast was decent. The hotel in general could use a makeover.
Stayed 5 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

8/10 Good

John

Travelled with partner
Great location, just old and in need of a major update.
Stayed 1 night in Mar 2024
Response from Maintenance on Mar 25, 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

6/10 Okay

Kelli

Travelled with family
Decent for one night. Older building that the photos depicted. They photocopied id’s when checking in. Also, I had two double beds. They charged me extra to have my son and his girlfriend stay with me. The area didn’t feel the safest.
Stayed 1 night in Mar 2024
Response from Management on Mar 22, 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Great overall and friendly desk staff.
Stayed 1 night in Mar 2024
Response from Mangement on Mar 18, 2024
Thank you for staying with us and for the review.

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Appreciated no parking fee and accommodating staff. It was noisy and had a limited breakfast.
Stayed 3 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you for staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the greatest...but it was cheap. Room decent outside room was rough
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thank you for stay with us and for the review. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

6/10 Okay

Krishenne

Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for staying with us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. a little older but clean. Breakfast isn't great but not a big deal. one big problem that's easy to correct. THE COFFEE WAS TERRIBLE! It's not that hard to have decent coffee. fix this and it would improve the rating considerably.
Stayed 3 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for staying with us. We are proud to offer all guests a complimentary breakfast every morning. This consists of hot sausage egg and cheese croissants, fresh waffles, cereals, fresh fruit, bagels, coffee, tea, juices, yogurt and more. We serve Folgers coffee.

8/10 Good

James

Travelled with partner
An excellent value in the downtown location. Room was a good size and clean, though on the Patton Ave side is noisy. Property overall is worn and needs a facelift. I came to breakfast one hour after the start time and the room was dark. Walkable to many downtown attractions.
Stayed 2 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000.

2/10 Terrible

Camille

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for but even 100 is too much for this place. Walls are paper thin could hear the people next door who were super loud and drunk till 3 am. We asked to be moved and they said they wouldn’t move us but would talk to them and never did. Also the hotel itself and our room just felt super dated, kind of gross and not cozy. We told ourselves we just needed a place to rest and doesn’t need to be fancy but it was just not worth it in the end. Spent my last night in a diff hotel for 45 bucks more and it was way better and quieter. The only redeeming thing is the staff was nice overall. But will not go again.
Stayed 1 night in Mar 2024
Response from Management on Mar 22, 2024
Thank you for staying with us. Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, carpet, mattresses, wallpaper and appliances. We also installed a new parking lot elevator adjacent elevator that gives our guests quick access to their rooms from the parking lot at the cost of 500,000. We have installed new RFID electronic lock on all of our guest room doors. We have also installed new heating/ ac mini split units in all our rooms at the cost of 450,000. We have installed a new roof on the main building at a cost of 250,000. We have installed fiber Internet services at the cost of 30,000. We have installed a fire sprinkler system and alarm system at the cost of 350,000. We have installed a new stairway tower at the cost of 600,000. We have also remodeled our breakfast area at the cost of 50,000. We have also replaced the lobby floor, lobby furniture, and lobby pictures. We have resurfaced and striped the parking lost at a cost of 7,000. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.

6/10 Okay

Allison

Travelled with family, Travelled with pets
Liked: Staff & service
Great location to walk everywhere. The street it’s located on is very busy. Depending on where your room is located this can be very loud inside the room making it hard to sleep.
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank youfor staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Also, cannot beat the location. All of the restaurants, bars, shopping, museums, all within a 10 minute walk.
Stayed 2 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Parking situation is hard to navigate. ADA (Handicapped) parking also seemed a little inadequate. With only two ADA spots and the overflow lots being full, we were being relegated to the parking garage two blocks away.
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us. We are the only downtown hotel that provides free parking to all our guests. Other downtown hotels charge 15-25 per day for parking. Unfortunately, we cannot provide all guests with onsite parking. But we do always guarantee free parking either onsite, or in one of our overflow lots which are all a block away.

10/10 Excellent

Ragan

Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The room was super clean! Employees were super friendly and helpful. Will definitely be backb
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Good

Allan

Liked: Cleanliness, staff & service
Just park and walk
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Valarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many locations we went to.
Stayed 2 nights in Feb 2024
Response from Management on Feb 16, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay
Response from Management on Feb 12, 2024
Thank you for staying with us and for taking the time to leave a review.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Management on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean property. Great location.
Stayed 1 night in Feb 2024
Response from Management on Feb 8, 2024
Thank you for staying with us and for the review!

8/10 Good

Barbara L.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and ready to help. The hotel is very quiet and well located for walkable outings.
Stayed 3 nights in Jan 2024
Response from Management on Jan 19, 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Than you for staying with us and for the review.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super location and good value for being right in the middle of downtown and free parking....great place, ironic
Stayed 2 nights in Jan 2024
Response from Management on Jan 16, 2024
Thank you for staying with us and for taking the time to leave a review.

6/10 Okay

Daryl

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and nice location
Clean room, comfortable bed and on site parking were what made this stay great. The room wasn’t fancy, but it was clean and had everything you would need including a hair dryer, microwave and mini fridge. We walked around downtown as we were close to everything.
Stayed 2 nights in Jan 2024
Response from Management on Jan 15, 2024
Thank you for staying with us and for taking the time to leave a review.

6/10 Okay

Gail

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Management on Jan 15, 2024
Thank you for staying with us.

10/10 Excellent

Meredith

Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for staying with us and for taking the time to leave a review.

6/10 Okay

Kayden

Liked: Cleanliness, staff & service
Response from Management on Jan 13, 2024
Thank you for staying with us.

6/10 Okay

wendy

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Thank you for staying with us.

4/10 Poor

Marcelo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Jan 10, 2024
Thank you for staying with us.

8/10 Good

Kristina

Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you for staying with us and for the review!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
A little older but clean and well located. Staff was spot on.
Stayed 2 nights in Jan 2024
Response from Management on Jan 8, 2024
Thank you for staying with us and for the review.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied traveler
Great place! A little wonky checking in, but otherwise fantastic. The room was clean, quiet, and with easy access to my vehicle. Great location. I will definitely stay here again!!
Stayed 1 night in Dec 2023
Response from Managment on Jan 8, 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Good

Joe, Nolensville

Liked: Cleanliness, staff & service
Great value considering it's location to downtown and cost. Definitely on the loder side but I'd stay again.
Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
Thank you for staying wtih us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.

6/10 Okay

Jabies

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Overall, good value for the money. I would recommend ear plugs when sleeping not for the loud urban noise but for the beeping coming from the cross walk lights outside warning that walk is about to become "Don't Walk". You can't hear it most of the time except for when it gets quiet after midnight partying ends
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Thank you for staying with us. Our location provides easy and immediate access to all of Asheville’s unique downtown area. Unfortunately, that also means it comes with standard city noise.