Reception

Reviews of Baymont by Wyndham Asheville/Biltmore Village

2.5 out of 5
Baymont by Wyndham Asheville/Biltmore Village
204 Hendersonville Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1007 reviews" "
Rating 8 - Good. 302 out of 1007 reviews" "
Rating 6 - Okay. 89 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 18 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet it was.
Stayed 2 nights in Mar 2024
Response from b on Mar 27, 2024
Thank you for choosing to stay at the Baymont Inn, we are glad you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

Pia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell that the manager is treating well his employees because I don't have any complaint whatsoever. It was a pleasant stay.
Stayed 1 night in Mar 2024
Response from b on Mar 25, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback. We are glad you had a pleasant stay and your expectations were met. Looking forward to the next opportunity to be of service.Kind RegardsManagement

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located and the staff were friendly and helpful. The hotel is a bit outdated and could use some updates. The furniture in the lobby was worn, the coffee station in lobby was an old table. The rooms were neat and the bathrooms were well appointed, but the carpeting was old and worn. We had a comfortable stay and did like the easy parking and location.
Stayed 2 nights in Mar 2024
Response from b on Mar 18, 2024
Thank you for choosing to stay at the Baymont Inn and thank you for your feedback.We acknowledge the hotel is due for a facelift. The owning company is actively working with interior designers and hope to start a refurbishment program after the season.Kind Regardsmanagementkind Regards.Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean and friendly staff
Stayed 1 night in Mar 2024
Response from b on Mar 14, 2024
Thank you for staying with us and thank you for your feedback. We are thrilled you had a pleasant stay. We look forward to be of service in the future.Kind RegardsManagement.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremly noisy, sirens all night, rooms say they are smoke free, but the guest in the room next to us smoked all night and our belonging all smelt like smoke. Kids ran up and down hall all night making tons of noise. When we wanted to check out and go home early because our room and belongs smelled, they refused to refund us the night.
Stayed 2 nights in Mar 2024
Response from b on Mar 4, 2024
Dear Heather, Thank you for your feedback, I am extremely disappointed we failed to meet your expectations and offer my sincere apologies.as a small token of compensation and considering this an isolated incident, I have arranged to offer you a refund on the 2nd night stay. As this was a prepaid to a third party you will have to follow up with them for a refund.Once again please accept my sincere apologies for this inconvenience.Kind regardsManagement

10/10 Excellent

Terrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, beds comfy. I was concerned being by the elevator but never heard it. Hot breakfast was good. Price was fair. My only concern is very tight parking spaces. I cant speak for any other Baymont but this one was excellent.
Stayed 2 nights in Feb 2024
Response from b on Feb 19, 2024
Thank you for your feedback, we are thrilled you had a pleasant stay. Hope we can be of service again.Kind RegardsManagement

4/10 Poor

Andrew

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from b on Feb 16, 2024
Thank you for your feedback, It appears we did not meet your expectations and offer our sincere apologies. To help us address your concerns and implement corrective measures, would you kindly provide us with details of where we failed.Kind RegardsManagement

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
We found a clothes tag and another paper in our room on check in but other than that everything was clean, smelled good and the breakfast was good every morning as well. My family enjoyed the inside pool and jacuzzi and would recommend to family and friends. We will more than likely stay here again
Stayed 3 nights in Feb 2024
Response from b on Feb 12, 2024
Thank you for your feedback, we are pleased you had a pleasant stay. I am disappointed to hear your room was not detail cleaned and offer my apologies. I will discuss this with the Housekeeper so we avoid a situation like this happening again.Kind regardsManagement

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and very reasonably priced
Stayed 1 night in Jan 2024
Response from Christina on Feb 6, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2024
Response from b on Mar 25, 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and hope we can be of service again.Kind RegardsManagement

10/10 Excellent

cheri

Rooms are very clean and comfortable! Will definitely book a stay here again!!
Stayed 1 night in Jan 2024
Response from b on Jan 22, 2024
Thank you for choosing to stay at the Baymont Inn, we are pleased you had a pleasant stay and your expectations were met. We look forward to the opportunity to be of service in the future.Kind RegardsManagement

8/10 Good

Jim

Business traveller
Carpet was old and dirty. Had to set thermostat at 78 to stay warm. Commodes were very low like for kids.
Stayed 2 nights in Jan 2024
Response from b on Jan 17, 2024
Thank you for your feedback. We have noted your comment re the carpet and our maintenance department had the carpet steam cleaned. Kind regardsmanagement

8/10 Good

Ilse

Travelled with family
Stayed 2 nights in Jan 2024
Response from Christina on Jan 10, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Christina on Jan 9, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few hotels in Asheville with a hot tub which is really weird. Front desk staff was very nice. I got a good deal on the rate too--who doesn't like that?
Stayed 1 night in Dec 2023
Response from Christina on Jan 5, 2024
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Noelle

Stayed 1 night in Dec 2023
Response from Christina on Jan 2, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location near the Biltmore!
Stayed 1 night in Dec 2023
Response from Christina on Dec 27, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mic
Stayed 1 night in Dec 2023
Response from Christina on Dec 29, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Trisha

Liked: Staff & service, property conditions & facilities
The Baymont Wyndham is a very nice place to stay and the pillows are fantastic. Very close to the Biltmore and have stayed 2 different times at Baymont Wyndham.
Stayed 1 night in Dec 2023
Response from Christina on Dec 28, 2023
Thank you for staying with us and thank you for your feedback and kind words. We are thrilled you had a pleasant stay and look forward to be of service again, should you visit Asheville.

6/10 Okay

John C, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The site was old and dated but still nice and clean.
Stayed 4 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for your feedback, I am disappointed we did not meet your expectations fully when you recently stayed at the Baymont Inn. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We started the program in the winter of 2023. We hope you will give us the opportunity to service you better in the future.

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on Dec 25, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Asheville/Biltmore Village. It is always a pleasure to receive positive feedback.

10/10 Excellent

Pattie

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Christina on Dec 21, 2023
Thank you for the positive feedback. Hope to be of service to you again should you visit Asheville.

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The heat was a issue not staying steady temperature.
Stayed 2 nights in Dec 2023
Response from Christina on Dec 20, 2023
Thank you for alerting us to the temperature issues. Maintenance has addressed the issue. We do sincerely apologize for the inconvenience faced and do hope you will give us the opportunity to serve you better in future.

10/10 Excellent

HEATHER, Lupton City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay!
Stayed 1 night in Dec 2023
Response from Christina on Dec 19, 2023
Thank you for the positive feedback. Thrilled you had a pleasant stay and do hope to be of service again should you visit Asheville.

10/10 Excellent

Shari, Stony Creek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and prompt service!
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are thrilled you had a pleasant stay. Looking forward to be of service again.Kind regards Front Desk

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to biltmore
Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for the positive feedback . We are thrilled that you had a pleasant stay with us . Looking forward to be of service again should you visit Asheville.Kind regards Front Desk

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this hotel every time we visit Asheville. It's clean, comfortable and convenient. Also, very affordable.
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

6/10 Okay

Rick

Travelled with family
Liked: Staff & service
biltmore
room was small put me right at elevator load road nose was load
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank your for the feedback. We are disappointed that you were inconvenienced by your room placement by the elevator and do sincerely apologize. If you had expressed this concern with the front desk I am sure that they would have found a way to accommodate you in another room. Hope to be better be of service to you in future.Kind Regards Front Desk

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

10/10 Excellent

Larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regards Front Desk

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from b on Dec 12, 2023
Thank you for your feedback, we are glad you had a pleasant stay. Hope we can be of service againKind RegardsManagement

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Older but clean . Road very close busy and noisy
Stayed 1 night in Dec 2023
Response from b on Dec 11, 2023
Thank you for choosing to stay with us and thank you for your feedback. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We aim to begin the program sometime in 2024.Kind regardsManagement

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceedingly clean. Bed and pillows were comfortable. Conveniently located to several restaurants. Great price!
Stayed 1 night in Dec 2023
Response from b on Dec 8, 2023
Thank you for your feedback we are glad you had a pleasant stay. Look forward to be of service again.Kind regardsManagement

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from b on Dec 11, 2023
Thank you for your feedback and thank you for choosing to stay with us. Looking forward to be of service in the future.Kind RegardsManagement

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the breakfast.
Clean, neat, friendly staff, great breakfast.
Stayed 1 night in Dec 2023
Response from b on Dec 7, 2023
Thank you for your feedback, we are thrilled you had a pleasant stay. Look forward to the next opportunity to be of service.Kind regardsManagement

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from b on Dec 8, 2023
Thank you for your feedback. We are thrilled you had a pleasant stay and look forward to the next opportunity we can be of service.Kind Regards.Management

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub nice
Stayed 2 nights in Nov 2023
Response from b on Dec 7, 2023
Thank you for staying with us and great to hear you had a pleasant stay.Kind regardsManagement

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from b on Dec 5, 2023
Thank you for staying with us and for your feedback. We are glad you had a pleasant stay.Kind regardsmanagement

4/10 Poor

Kenneth

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
The hotel is very outdated. We stayed at another chain the night before and it was less money and much much nicer. The tv is small, shower pressure bad, hot breakfast was cold etc. staff wasn’t very friendly.
Stayed 1 night in Dec 2023
Response from b on Dec 5, 2023
Thank you for your feedback. We are disappointed we did not meet your expectations. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We aim to begin the program in 2024.Kind regards.Management.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 1 night in Dec 2023
Response from b on Dec 5, 2023
Thank you for choosing to stay at the Baymont Inn, we are pleased you found the location suitable to your needs. Hope to see you again .Kind regardsmanagement

10/10 Excellent

JAYNE, WAYLAND

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and were able to check in right away.
Stayed 1 night in Dec 2023
Response from b on Dec 5, 2023
Thank you for your feedback, we are pleased we were able to assist you with an early check-in.Kind Regards.Management

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for the price
The Baymont is a basic, older hotel. It was clean but dated. There is only one elevator and it was slow, so we used the stairs frequently. We had the room closest to the elevator and there is a speaker in the ceiling there that plays music which you can hear distinctly in room 410. The location is great. The hot breakfast is adequate.
Stayed 2 nights in Nov 2023
Response from b on Dec 5, 2023
Thank you for your feedback. I am sorry we did not meet your expectations. We acknowledge the hotel is due for an upgrade. In fact we had a soft refurbishment program scheduled, but then COVID prevented us from proceeding. After COVID the supply chain issue delayed the program even further. We aim to begin the program in 2024.We have noted your comment re the piped music throughout the corridors and consideration to modify this service is in process.Thank you again.Kind regardsManagement

8/10 Good

Roger Dale

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Christina on Dec 19, 2023
Thank you for staying with us and for your feedback. We are happy you had a pleasant stay and look forward to be of service again, should you visit Asheville.

10/10 Excellent

Mary Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from b on Nov 30, 2023
We are glad you enjoyed your stay and hope we can be of service again.Kind regards.Management

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good breakfast, Close to the Biltmore Estate.
Stayed 1 night in Nov 2023
Response from b on Nov 28, 2023
Thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind regardsManagement

10/10 Excellent

Don, carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Service and amenities were better than expected.
Stayed 1 night in Nov 2023
Response from b on Nov 28, 2023
Thank you for your feedback. We are glad you had a pleasant stay and hope we can be of service again.Kind regardsManagement

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly place. Easy check in/out.
Stayed 1 night in Nov 2023
Response from b on Nov 24, 2023
Thank you for staying with us and thank you for your feedback. We are glad you had a pleasant stay and we look forward to the next opportunity to be of serviceKind regardsManagement

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from b on Nov 24, 2023
Thank you for staying with us and thank you for your feedback. We are glad you had a pleasant stay and we look forward to the next opportunity to be of serviceKind regardsManagement