Détail de l’extérieur

Aloft Asheville Downtown – Avis

3 out of 5
Aloft Asheville Downtown
51 Biltmore Avenue, Asheville, NC

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 765 avis sur 1011." "
Note de 8 – Bien, d’après 154 avis sur 1011." "
Note de 6 – Acceptable, d’après 62 avis sur 1011." "
Note de 4 – Médiocre, d’après 21 avis sur 1011." "
Note de 2 – Terrible, d’après 9 avis sur 1011." "

9,6/10

Propreté

9,6/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Leslie

Voyage de couple, Voyage avec des animaux de compagnie
i requested a king bed and ended up with two fulls
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Large window in 425 had a huge crack down it, but staff knew. I loved the fact that pets were allowed and that you were so proaction of finding good homes for animals.
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 22 mai 2024
Richard, thank you for taking the time to share your review! Thank you for your feedback about the room you had; despite the issues, we're very happy you were still able to enjoy the hotel!

10/10 – Excellent

Dominique

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, walking distance to multiple restaurants/shops. Rooms are spacious, great bathrooms, beds were amazing. Only minor issue was AC blowing on one of the beds, but otherwise, highly recommend. Asheville is an amazing place, we’ll be back! Thanks!
Séjour de 2 nuits en mai 2024
Guest Services a répondu le 20 mai 2024
Dominique, thank you for taking the time to share your positive feedback! We're happy you enjoyed your time while visiting Asheville!

10/10 – Excellent

RANDALL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location was great
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 20 mai 2024
Randall, thank you for sharing your amazing review! We're happy to hear you enjoyed your stay while visiting Asheville!

6/10 – Acceptable

jeff

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Disappointed to learn at check in that our King room was unavailable and we were assigned queen beds.
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 16 mai 2024
Jeff, thank you for taking the time to share your review. We're sorry your room type was unavailable and it had to be changed, but we hope you still enjoyed your stay.

10/10 – Excellent

Victor, Franklinville

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay while in town for a concert or just to enjoy downtown Asheville
Séjour de 2 nuits en mai 2024
Guest Services a répondu le 13 mai 2024
Victor, thank you for taking the time to share your amazing review! We're happy you enjoyed the location of the hotel!

10/10 – Excellent

Margaret

Séjour de 2 nuits en mai 2024
Guest Services a répondu le 15 mai 2024
Margaret, thank you for sharing your amazing review! We're happy you enjoyed your stay!

10/10 – Excellent

Randy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect spot downtown with plenty of walkable destinations around.
Séjour de 2 nuits en mai 2024
Guest Services a répondu le 10 mai 2024
Randy, thank you for taking the time to share your review! We're thrilled to hear that you enjoyed our downtown location and found it convenient for exploring the area!

8/10 – Bien

Tim

Points forts : Service et personnel, commodités
Overall good stay. Very pet friendly, so there was some pet hair in the room (not a negative for me, as i ❤️ dogs). Rooms were spacious and beds comfy. Didn’t hear any noise, so slept well. Staff very friendly and hotel is walking distance to endless shopping, dining, breweries etc. For sure would stay here again. Tip- must get to the front desk and check in 1st so you can get garage pass, but temp parking near the entrance was tricky due to very extremely small space on the main street
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 10 mai 2024
Tim,thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay overall and appreciated our pet-friendly environment. We apologize for any inconvenience with pet hair in the room, and we'll ensure that our housekeeping team pays extra attention to this in the future. It's great to hear that you found the rooms spacious and comfortable and that you were able to get a good night's sleep. We're also glad you found our staff friendly and enjoyed our convenient location! We are very happy you enjoyed your time!

10/10 – Excellent

Cristina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very cool interior
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 8 mai 2024
Cristina, thank you for taking the time to share your review! We're happy you found the interior of the hotel to be cool, and we hope you enjoyed your time in Ashville!

10/10 – Excellent

Sean

Séjour de 1 nuit en mai 2024
Guest Services a répondu le 24 mai 2024
Sean, thank you for sharing your amazing review! We're happy you enjoyed the hotel during your visit to Asheville!

10/10 – Excellent

Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Services a répondu le 5 mai 2024
Ann, thank you for sharing your amazing review! We're happy you enjoyed your stay!

10/10 – Excellent

Kyle, Anderson

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 5 mai 2024
Kyle, thank you so much for your review! We're happy you enjoyed your time at our hotel!

8/10 – Bien

Katherine, Rougemont

Séjour de 1 nuit en mai 2024
Guest Services a répondu le 24 mai 2024
Katherine, thank you for taking the time to share your review! We're happy you enjoyed your stay during your visit to Asheville!

10/10 – Excellent

Britta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool area under construction
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 1 mai 2024
Britta, thank you for the review! We're sorry the pool was under construction during your stay, but we're happy you still enjoyed your time.

10/10 – Excellent

Mario

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect stay
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 1 mai 2024
Mario, thank you for taking the time to share your review! I'm happy we were able to provide a perfect stay for you during your time in Asheville!

10/10 – Excellent

SARAH

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful location and staff walking distance to restaurants, shopping and street performances.
Séjour de 5 nuits en mars 2024
Guest Services a répondu le 18 avr. 2024
Sarah, thank you so much for the amazing review! We're happy you enjoyed all the hotel has to offer, as well as your time in Asheville!

10/10 – Excellent

J

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great trip! Easy in and out of parking garage that is attached to hotel. Plenty of restaurants and shopping within walking range. Staff was courteous and attentive. Will be back again!
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 18 avr. 2024
J, thank you for taking the time to share your amazing review! We're happy you enjoyed your stay at our hotel, and we're happy to hear you loved our staff and found parking to be easy!

10/10 – Excellent

John

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel!! Highly recommend!
Séjour de 1 nuit en avril 2024
Guest Services a répondu le 18 avr. 2024
John, thank you for sharing your positive feedback and your kind words! We're happy you enjoyed our hotel!

10/10 – Excellent

elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Guest Services a répondu le 8 avr. 2024
Elizabeth, thank you for taking the time to share your positive feedback! We're happy to hear you enjoyed the hotel!

10/10 – Excellent

Rob

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Everything was excellent except…..,,Pool and fitness center were closed. Upgrades looked like a ways off. I would be shocked if ready by Memorial Day weekend. The “2nd floor” area of bar, outside rooftop (with fire places and fire pits) and Starbucks shop were awesome. Located within a 5 or 6 block walk to many restaurants, bars and shopping.
Séjour de 2 nuits en avril 2024
Guest Services a répondu le 5 avr. 2024
Rob, we're thrilled to hear that you had an excellent experience overall during your stay with us! We apologize for the inconvenience regarding the closure of the pool and fitness center due to renovations. We understand how important these amenities are to our guests and are working diligently to ensure they are reopened as soon as possible. Your feedback about the 2nd-floor area, including the bar, outside rooftop, and Starbucks shop, is greatly appreciated, and we're delighted that you enjoyed these amenities. Thank you for choosing to stay with us!

8/10 – Bien

randy

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
They were doing construction so it was right belows us, but we were out for most of the time so it was not that bad. Other guest had dogs, and they left the alone for hrs and they just barked all night. Not the hotel's fault, but it was annoying.
Séjour de 3 nuits en mars 2024
Guest Services a répondu le 5 avr. 2024
Randy, we apologize for any inconvenience caused by the construction noise during your stay. Your understanding is greatly appreciated, and we're glad to hear that it did not significantly impact your experience. We understand that other guests' pets can sometimes be disruptive, and we'll do our best to address any disturbances in the future. Thank you for sharing your feedback.

8/10 – Bien

Gisela M.

Voyage en famille
Points forts : Commodités
Walking distance to main attractions and restaurants. Clean, friendly staff.
Séjour de 2 nuits en avril 2024
Guest Services a répondu le 3 avr. 2024
Gisela M., we're thrilled to hear that you enjoyed our convenient location and found our staff to be friendly. Ensuring a clean and comfortable environment for our guests is always a top priority.

10/10 – Excellent

Cole

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 3 avr. 2024
Cole, thank you for sharing your positive feedback! We're happy you enjoyed the hotel!

10/10 – Excellent

Joshua

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place downtown, walking distance to many restaurants and shops Staff was excellent, room was great all need met to high standards
Séjour de 1 nuit en mars 2024
Aloft Guest Service a répondu le 1 avr. 2024
Thank you so much for this great review Joshua!

10/10 – Excellent

Cynthia, San Diego

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the ease of access and protection. A dichotomy, right? Umbrellas available in lobby. Staff incredibly friendly.
Séjour de 2 nuits en mars 2024
Guest Services a répondu le 29 mars 2024
Cynthia, we're delighted to hear that you enjoyed the ease of access and felt well-protected during your stay! It's wonderful to know that our lobby umbrellas were convenient for you, and we're pleased that you found our staff to be incredibly friendly. Your feedback is greatly appreciated!

10/10 – Excellent

Shiloh

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful property and in a great area in walking distance of a lot of great breweries and restaurants. Staff was super friendly and helpful. When booking, be aware that there is currently some construction on the “mountain view” side of the hotel (outside).
Séjour de 1 nuit en mars 2024
Guest Services a répondu le 27 mars 2024
Shiloh, thank you for your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed our property and its convenient location near breweries and restaurants. Our staff works hard to ensure our guests have a pleasant experience, so we're glad to hear that they were friendly and helpful during your stay. We apologize for any inconvenience caused by the construction on the "mountain view" side of the hotel. We always strive to inform our guests about any ongoing renovations or construction to manage expectations accordingly.

10/10 – Excellent

Ethan

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 18 avr. 2024
Ethan, thank you so much for the amazing review! We're happy you enjoyed so much about the hotel!

8/10 – Bien

judy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very modern and clean. The staff was lovely. I was happy to reserve a room there because it was so dog friendly. I was a little put off by the fact that there was no Hotel space to take my dog outside. I guess that was my assumption because it was a dog friendly hotel that there would be an area that the hotel had for the dogs. We had to go to a church that was next door and around the block not very convenient.
Séjour de 2 nuits en mars 2024
Aloft Guest Service a répondu le 24 mars 2024
Thank you so much for the review Judy!

10/10 – Excellent

Crystal, Boyds

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and really nice staffs. Walk to all the restaurants and shops, Safe to walk around but not after dark.
Séjour de 1 nuit en mars 2024
Guest Services a répondu le 21 mars 2024
Crystal, thank you for your feedback! We're thrilled to hear that you found our hotel very clean and appreciated our friendly staff. It's great to know that you found our location convenient for exploring the nearby restaurants and shops.

6/10 – Acceptable

AnnaLee

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was nice but not suitable for pet owners. Also very confusing using the elevators. We weren’t the only ones having problems with finding our rooms.
Séjour de 1 nuit en mars 2024
Aloft Guest Service a répondu le 18 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be nice, but we're truly sorry to learn that you encountered difficulties during your stay, especially regarding our pet-friendly policies and navigating our elevators. Ensuring a pleasant experience for both our human and furry guests is of utmost importance to us, and we sincerely apologize if our pet-friendly amenities didn't meet your expectations. Regarding the issue with finding your room and navigating our elevators, we understand the frustration this can cause and apologize for any inconvenience it may have caused. We're constantly striving to make improvements to our signage and guest guidance to enhance the overall experience for everyone staying with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve. Please know that your comments have been shared with our team, and we're committed to taking the necessary steps to ensure a smoother experience for all our guests in the future.

10/10 – Excellent

Anne

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 8 avr. 2024
Anne, we are so happy you enjoyed your stay! Thank you for sharing your amazing review!

10/10 – Excellent

William, Kingsport

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 8 avr. 2024
William, thank you so much for the amazing review! We're happy you enjoyed your stay at the Aloft!

10/10 – Excellent

Daiza

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
How the animals that needed to be adopted stay at the hotel until they get a new home.
Séjour de 1 nuit en mars 2024
Aloft Guest Service a répondu le 16 mars 2024
Thank you so much Daiza! We are glad you enjoyed the foster program!

10/10 – Excellent

Michael

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Good value.
Séjour de 2 nuits en mars 2024
Aloft Guest Service a répondu le 18 mars 2024
Thank you so much Michael!

10/10 – Excellent

David

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 3 avr. 2024
David, thank you for sharing your review! We're happy you enjoyed the hotel!

10/10 – Excellent

Shannon

Séjour de 2 nuits en mars 2024
Guest Services a répondu le 12 mars 2024
Shannon, thank you so much for the amazing review! We're happy you enjoyed your stay at our hotel!

10/10 – Excellent

Caroline

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were a little nervous about the construction, but on the weekend it was so peaceful. Our experience was very quiet, clean, and fun. Great hotel and perfect location!
Séjour de 1 nuit en mars 2024
Guest Services a répondu le 11 mars 2024
Caroline, thank you for taking the time to share your feedback! We're delighted to hear that your experience with us was peaceful, quiet, and enjoyable despite the ongoing construction. It's wonderful that you found our hotel to be clean and fun, and we appreciate your positive comments about our perfect location.

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Guest Services a répondu le 11 mars 2024
Joseph, thank you so much for the amazing review! We're happy to hear you enjoyed your stay!

10/10 – Excellent

KELLY

Séjour de 1 nuit en mars 2024
Guest Services a répondu le 27 mars 2024
Kelly, thank you for taking the time to share you're amazing review! We're happy you enjoyed the hotel!

6/10 – Acceptable

Lorel

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté
The staff was not as friendly and accommodating as we experienced last year.
Séjour de 1 nuit en mars 2024
Guest Services a répondu le 4 mars 2024
Lorel, we genuinely apologize for any shortcomings you experienced during your recent stay. Our goal is to provide consistently exceptional service, and we regret that we fell short of your expectations compared to your previous visit. Your feedback is valuable, and we will address this with our team to ensure improvements moving forward.

10/10 – Excellent

Terrance

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice people at check in, friendly atmosphere.
Séjour de 1 nuit en février 2024
Guest Services a répondu le 4 mars 2024
Terrance, thank you for your kind words! We're delighted to hear that you had a positive experience with our team and enjoyed the friendly atmosphere during your stay at Aloft Asheville Downtown. We appreciate your feedback

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
staff very accomodating
Séjour de 3 nuits en février 2024
Guest Services a répondu le 2 mars 2024
John, thank you for your kind words! We're thrilled to hear that you found our staff very accommodating, and that you enjoyed the hotel!

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Guest Services a répondu le 2 mars 2024
Sarah, thank you for taking the time to share your amazing review! We're happy to hear you enjoyed our hotel!

10/10 – Excellent

Chad

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only place to stay in Asheville
Séjour de 1 nuit en janvier 2024
Guest Services a répondu le 28 févr. 2024
Chad, thank you so much for the amazing review! We appreciate your loyalty! It's fantastic to hear that our hotel is your go-to place in Asheville.

8/10 – Bien

Fred

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en février 2024
Guest Services a répondu le 25 févr. 2024
Fred, thank you for taking the time to share your amazing review! We're happy to hear you enjoyed your stay at our hotel!

10/10 – Excellent

Sandra

Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful, friendly staff. My dog got yummy locally made treats and a toy, which truly made our stay a delight. Thank you.
Séjour de 1 nuit en février 2024
Guest Services a répondu le 22 févr. 2024
Sandra, thank you for your delightful feedback! We're thrilled to hear that you had a wonderful stay with our friendly staff and that your dog enjoyed the locally made treats and toy. It's our pleasure to create a delightful experience for both our human and furry guests.

10/10 – Excellent

Raphael

Séjour de 1 nuit en février 2024
Guest Services a répondu le 19 févr. 2024
Raphael, thank you so much for the amazing review! We're glad you enjoyed your stay while visiting Asheville!

10/10 – Excellent

David

Séjour de 1 nuit en février 2024
Guest Services a répondu le 17 févr. 2024
David, thank you so much for the amazing review! We're happy to hear you enjoyed your time at our hotel!

10/10 – Excellent

J.R.

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very dog friendly. Staff very friendly and accommodating.
Séjour de 1 nuit en février 2024
Guest Services a répondu le 15 févr. 2024
J.R.. thank you for choosing Aloft Asheville Downtown and for your positive feedback. We're delighted to hear that you appreciated our dog-friendly policy and that our staff made your stay enjoyable with their friendliness and accommodations!