Building design

Reviews of Natron Palace Hotel

2 out of 5
Natron Palace Hotel
Livingstone Street, Arusha

Reviews

6.4
Rating 10 - Excellent. 1 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The hotel is situated in the city centre, just next to the bus station and close to the central market area. It is very clean and staff is friendly. The rooms affordable and comfortable. The breakfast is delicious. Best value for money in Arusha. Be aware that internet password is changed every day. In conclusion, very happy with my stay in this hotel and that is why second time decided to stay here.
Stayed 1 night in Jan 2021
Response from Agrey,Hotel Manager on Feb 15, 2021
Thank you for a Honest feedback. We are delighted you have enjoyed your stay with us. We warmly welcome you back again anytime you visit Arusha.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Manager on Dec 3, 2019
Appreciate your feedback

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019
Response from Manager on Apr 3, 2019
Thank you for a kind feedback. You are mostly welcomed.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Fair overall but needs bathroom curtains
Service is good. But it's next to a high rise which have a very good view of you using toilet, shower.
Stayed 2 nights in Aug 2018
Response from Manager on Aug 18, 2018
Thank you for a kind feedback we warmly welcome you back.

8/10 Good

Mr D A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent, budget hotel.
A decent, budget hotel in a central location. It has a good bar and restaurant. The breakfast is of good quality. with a
Stayed 1 night in Feb 2018
Response from Manager on Feb 22, 2018
Thank you for a decent review. taking this opportunity to welcome you back any time you revisit Arusha.

8/10 Good

satish, jaipur

Nice to stay there
It was good to stay in this hotel. Good location and hospitality.
Stayed 1 night in Jun 2017
Response from Reserv. Manager on Jul 12, 2017
Thank you Satish for your kind and Honest response, taking this opportunity to welcome you again at Natron Palace Hotel

2/10 Terrible

lynda , arusha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Some of the staff were nice,others not so much .the room was not clean enough. The bathroom had no shower curtain and as a result the whole place got wet when I took a bath. Pillows were stained and filthy. No aircondition or fan and as a result a standing fan was requested. Window Net in the room was torn.
Bedroom

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
arusha
When we arrived : no booking and they said that we didn't pay despite our booking voucher ! They were not aware that we can book through hotels.com and it was a problem even for the manager. We had to insist to get our room (fully paid by credit card) and they disturbed us many times making pressure because they wanted a second payment ! Very small bathroom and very noisy.

4/10 Poor

Zuzana

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception didn't have any Internet when we arrived and couldn't find our booking. We got one smelly rum with really small bathroom. Noise from the street was horrible, no sleep for 2 nights
Stayed 2 nights in Nov 2021
Response from Manager on Nov 9, 2021
Thank you for a kind and honest reviee we will improve on the mentioned areas as we are poised to serve our guests with greater competence

4/10 Poor

Pedro

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic room okay for 1 night
Room is not sound proof at all, so you sleep with street noise. Rooms are old/ furniture outdated with floor and toilet very clean :-) However, bed clothing is full of old dirty stains (eg rust), so it’s not the best thing to visualize where you will sleep. :(( Breakfast was a pleasant surprise :))
Stayed 1 night in Oct 2021
Response from Manager on Nov 9, 2021
Thank you for taking time and leave us a reivew.We are dissapointed you were not comfortbale during your stay with us.We are working on your comments on the mentioned area to improve our guests experience.

6/10 Okay

Isabel

Stayed 1 night in Aug 2021
Response from Reservations on Aug 18, 2021
Thank you for rating us welcome back anytime you revisit Arusha

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Manager on Sep 3, 2019
Thank you for taking time reviewing us.We appreciate your feedback and warmly welcome you back :)

6/10 Okay

MB, Braunschweig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Für Übernachtung vor Start der Safari OK - mehr nicht. Wir haben das Hotel vor Start der Safari und Wanderung zum Kilimandscharo gewählt. Es sollte recht zentral in Arusha liegen. Es macht nicht den sichersten Eindruck - wie wir vor Ort festgestellt haben. Zimmer ist sehr klein - man hat nichtmal Platz für zwei Koffer. Möbel dolle verwohnt und es riecht. Bett war sauber, aber dennoch hatten wir unseren Bettenschutz dabei, weil wir uns da so nicht reinlegen wollten. Bad noch kleiner als klein. Kein Duschvorgang. Unwohlfaktor war groß. Alles sehr hellhörig - man hört alles. Hotelgäste, Fahrstuhl und morgens den Hahn und/oder den Aufruf zum Gebet. Fahrstuhl fällt regelmäßig wegen Stromausfall aus - Gott sie Dank gibt es Treppen. Frühstück im Preis mit drin - war OK und ausreichend. Personal war, sofern sie uns auf englisch verstanden haben, freundlich.
Stayed 2 nights in Nov 2018
Response from Guest relations team on Nov 25, 2018
Thank you for taking time to write us a feedback. it was great to have you around. We welcome you back anytime you revisit Arusha.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018
Response from Manager on Oct 3, 2018
We value your feedback We welcome you back again.

6/10 Okay

Verified traveller

Disliked: Room comfort
Good location next to the bus station, so you can watch what's going on around. However, the location is very busy throughout the day even though the windows in the room are closed. Wifi worked only at the reception during our stay. The room was small and the bed quite uncomfortable.
Response from Manager on May 17, 2018
Hello Thank you for a kind review. We apologize on the negatives, and promise to be worked upon.Taking this opportunity to welcome you any time you revisit Arusha.