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Reviews of The Ritz-Carlton, Aruba

5 out of 5
The Ritz-Carlton, Aruba
LG Smith Boulevard 107, Noord

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 852 reviews" "
Rating 8 - Good. 125 out of 852 reviews" "
Rating 6 - Okay. 52 out of 852 reviews" "
Rating 4 - Poor. 27 out of 852 reviews" "
Rating 2 - Terrible. 16 out of 852 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great dining and very professional staff! I will come back for sure 😁
Stayed 4 nights in Apr 2024

10/10 Excellent

jennyfer martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you’d expect from the Ritz Carlton. Exceptional service overall. We enjoyed the complimentary sunscreen and water. Dinner at BLT Steak was phenomenal.
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Stayed 3 nights in Mar 2024

10/10 Excellent

Kathryn Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and plan to stay there for our next trip. Restaurants and staff were excellent!
Stayed 3 nights in Mar 2024

10/10 Excellent

brad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. first class all the way
Stayed 6 nights in Mar 2024

10/10 Excellent

Charles F. Avery,

Stayed 5 nights in Mar 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an oceanfront room. It was more than we expected and we will visit again. Paradise on earth!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Ashna, Mount hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every respect. Thoroughly enjoyed our stay
Stayed 8 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel and service was great. Right on the beach. Dining options.
Stayed 4 nights in Feb 2024

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Wonderful staff Felt so welcome they went out of the way
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick Marchione

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 4 nights in Feb 2024

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service
The facility is tired and needs a major overhaul. The lobby is surprisingly basic, the hallways and especially the rooms are lacking in character and style. As constituted this is a 3.5 to 4 star facility with 5 star service. On the other hand the beach and pool are very good and the poolside service is particularly good. The lunch restaurant, Madera, has really good food. I very much enjoyed the pasta at the Italian restaurant. Overall, though, this place simply doesn live up to the Ritz Carlton name and is not worth the high room rates.
Stayed 7 nights in Feb 2024

10/10 Excellent

Reuben Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were extra nice.
Stayed 6 nights in Jan 2024

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class trip
First class, top notch, perfect stay and trip to Aruba. The Ritz-Carlton was a great choice and the service, amenities and staff were amazing. Everyone was friendly and genuinely interested in our well being and ensures we had a great stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with family
We stayed 12/31-1/6. Service from start to finish was outstanding! The coffee shop has great drinks and breakfast items. Drinks were expensive but very good quality. Room was clean and very comfortable. Beach chairs a bit of a pain as people set their personal items on them and then disappear for the day. The policy is you can move stuff after 2 hours, but the beach staff are very reluctant to do so. Food at the pool/beach was very good.
Stayed 6 nights in Dec 2023

6/10 Okay

Apurva

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Istvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family and small children
The best service Best beach
Stayed 5 nights in Dec 2023

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and people.
Stayed 8 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappoints.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was spectacular. The staff went above and beyond and treat you like family. Special shout out to Harold at the pool that made our special event more amazing!
Stayed 4 nights in Dec 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation and excellent response from manager
Stayed 5 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property on a great island.
We go to the Ritz every year because of the great experience (staff in all areas of the operation, weather, beach and convenience to many food options).
Stayed 12 nights in Nov 2023

10/10 Excellent

John

Stayed 5 nights in Dec 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything, but nothing was more incredible than the Sunsets
Stayed 2 nights in Nov 2023

10/10 Excellent

brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property located in a great spot. Staff was very warm and welcoming. Our trip was cut short but I am looking forward to going back. The view from our room was gorgeous
Stayed 4 nights in Nov 2023

10/10 Excellent

marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean premises
Stayed 1 night in Nov 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

David

Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023

10/10 Excellent

Crystal

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing weekend great property
Stayed 3 nights in Nov 2023

8/10 Good

Thomas

Stayed 6 nights in Nov 2023

10/10 Excellent

Marissa-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay and we WILL be back. I was a little bit nervous after stumbling upon a review that expressed the guests felt they were treated poorly after booking through Expedia- I can tell you that was NOT the case for myself and my husband. The only down-side was we wanted to stay an extra few days but Expedia could not modify the reservation after we had already checked in, and the hotel didn’t have the availability we were looking for. The front desk even made sure we still got our credit for our Marriott Bonvoy points. The hotel was exceptionally clean, daily housekeeping and turn down service in the evenings, the staff was warm and friendly and did their best to pronounce our difficult last name LOL Food and drinks were excellent throughout the duration of our stay. The hotel is a little further from the downtown area but the staff was always ready to get us a taxi into town with ease. This was an amazing trip to decompress after our wedding. Thank you Ritz-Carlton Aruba we hope to see you again soon!
Stayed 4 nights in Nov 2023

10/10 Excellent

Xiying

Stayed 3 nights in Nov 2023

10/10 Excellent

Andrea Davis

Stayed 5 nights in Nov 2023

4/10 Poor

Maggie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not only are kids/families a problem here; so are the staff that want to chit chat quite loudly!
Stayed 3 nights in Nov 2023

10/10 Excellent

Ayse ozdil

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

fang

Travelled with family
Liked: Amenities, property conditions & facilities
Hotel staffs are great, very friendly and courteous. Excellent service !
Stayed 4 nights in Nov 2023

6/10 Okay

G H Guru, Dothan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I was supposed to get Ocean Front room. What I got was Ocean visible, barely. Sad!
Stayed 3 nights in Nov 2023

10/10 Excellent

claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect!
Stayed 3 nights in Oct 2023