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Reviews of Regent Star Hotel

3 out of 5
Regent Star Hotel
118-119 BWIA Boulevard, Piarco, Trinidad

Reviews

6.8
Rating 10 - Excellent. 48 out of 260 reviews" "
Rating 8 - Good. 77 out of 260 reviews" "
Rating 6 - Okay. 74 out of 260 reviews" "
Rating 4 - Poor. 38 out of 260 reviews" "
Rating 2 - Terrible. 23 out of 260 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Location location, i had an overnight connection , this hotel is comfortable and almost next door to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

REESA, Ste, Madeleine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean good option for business customers
Stayed 1 night in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Stayed 7 nights in Feb 2024

8/10 Good

TAZMOOL

Stayed 1 night in Feb 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
THE PLACE IS TO DARK BED TO Hard Pillows are half size. NO FACE CLOTH IN BATHROOMS NO REMOTE CONTROL IN ONE ROOM. TERRIBLE WORST ONE WE EVER STAYED in. THANK GOD IT WAS ONE NIGHT
Stayed 1 night in Feb 2024

6/10 Okay

Benjamin

Nothing was unique, the bed was hard andshifting ,the toilet was moving not happy with it did not worth the price I paid.
Stayed 1 night in Feb 2024

4/10 Poor

David

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The close location to the airport was the main reason we selected it. But overall, it was an underwhelming experience. It was poorly maintained, the staff poorly trained. The room was clean, the food was good, but the service was minimal. We will not be back.
Stayed 1 night in Jan 2024

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant but room was not properly cleaned and toilet didn’t flush consistently. The maintenance did nothing to fix it when notified and said it was just filling slowly and didn’t care to do anything about it and would not give us another room. Center of the hotel had a feature pond which was full of greenish water that definitely had not been cleaned in a while. Would not stay here again
Stayed 1 night in Dec 2023

6/10 Okay

marco, houston

Business traveller
Liked: Cleanliness, staff & service
perfect for a qucik transfer night - that's it
Stayed 1 night in Dec 2023

2/10 Terrible

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a total dump. The hotel misrepresents themselves on the internet. We got there and were shocked at the terrible room they tried to give us. We stayed in the room for about five minutes trying to decide what to do. In those five minutes we took one tag off a suitcase and put in the trash. The hotel supervisor then told us that we had to pay for the five minute stay in the room because we put one luggage tag in the trash. We tried to get a refund for the two night stay but they said NO because we put a luggage tag in the trash and because we turned down a second room they showed us. The second room was larger but just as dumpy as the first. We found a good place to stay with our phone and got a taxi to it. The Regent Star was a total waist of over $300. Do not believe anything they tell you or the impression they give on the internet. Do not stay here.
Stayed 2 nights in Nov 2023

8/10 Good

Johilvienne

Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent especially the lady from room service. She ensured we had everything we asked for.
Stayed 1 night in Oct 2023

6/10 Okay

Medeina

Travelled with family
Disliked: Staff & service, amenities
Upon arrival after 1am in the morning. The security guard, did not budge at the gate to see if I was a guest and needed to enter the premises. I had to come out of my car to ask if this was the entrance. The staff did an adequate job, switching my rooms from what they originally assigned, to a two bedroom which I requested. They offered me a ground floor unit which was convenient for my elderly mom. However, they checked the room and said it was ok, however, after setteling in and getting ready for a bath there was no towels, rags, or hand cloth. I went to the front desk and she proceeded to hand me 1 hand towel. I asked for a full set, for both guest. She said she can only give me one at the moment, but someone will bring another one. Non ever came and I shared this via checkout the next day. Also, the bathroom appeared incomplete. The shower either needed a door, or a separation to not allow water from the standing shower to spill over into the toilet and vanity area. It was a mess and was worried that I would have slipped... and no towels to step on the floor to wipe up the water. Breakfast was good.
Stayed 1 night in Oct 2023

6/10 Okay

REESA, Ste, Madeleine

Liked: Staff & service
Hotel.should have a airport shuttle. 10usd to get to the aipprt in an airport taxi which is less than 5 mi.ns away is crazy
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly personnel and close to the airport
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Its a decent hotel
Stayed 1 night in Aug 2023

8/10 Good

Conor

Liked: Property conditions & facilities
Was concerned because there were very mixed reviews. I was just overnighting in Trinidad and had an early flight. Wanted a hotel close to the airport, walking distance if possible. Couldn’t book on the hotel website and tried calling. The person at the other end of the phone said “I can’t hear you, if you are there call me on my cellular “ and have a number. I tried that but didn’t get through. It was not on some of the hotel booking websites but was on Expedia so booked it there. Walked from the terminal, about 10 mins alone the side of a dual carriagway and around a busy roundabout. Easy walk but a little dangerous without footpaths in some places. Hotel looked grood , initially staff at reception were not particularly welcoming but efficient. Room was great , clean and modern. Had dinner in the restaurant food good, staff not friendly initially but warmed up a bit.. Overall a good place for an overnight stay with an early flight.
Stayed 1 night in Aug 2023

10/10 Excellent

Sasha

Stayed 1 night in Aug 2023

6/10 Okay

Alexsei

Travelled with group
Disliked: Amenities
The place is beautiful but it should get a revamp. To allow more customers.
Stayed 1 night in Jul 2023

10/10 Excellent

christine

Travelled with partner
Good
Stayed 1 night in Jul 2023

2/10 Terrible

Marlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sales & Marketing on Aug 21, 2023
Hello Marlene, Thank you for your review. We do apologize for any inconvenience caused during your stay that prompted your rating of us. We do hope that you will visit us again in the future and please let us know if you need anything during your next stay.

8/10 Good

Antoinette Catheleigh, Arima

Stayed 4 nights in Jul 2023
Response from Sales & Marketing on Aug 21, 2023
Hello Antoinette, Thank you for reviewing your stay at the Regent Star Hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

Renee

Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Stayed 1 night in Jun 2023

10/10 Excellent

Susan, Mesa

Stayed 1 night in Jun 2023

10/10 Excellent

christine

Travelled with partner
ery near the airport . Great caribbean breakfast is available at the resturant at low cost
Stayed 1 night in May 2023
Response from Sales & Marketing on Jun 9, 2023
Hello Christine, Thank you for taking the time to review The Regent Star Hotel and for giving us a perfect rating! We are very pleased that you enjoyed our breakfast and our convenient location. We hope to see you very soon and feel free to let us know if you need anything during your next visit.

10/10 Excellent

Reinhold

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent airport hotel
Stayed 1 night in May 2023
Response from Sales & Marketing on May 25, 2023
Hello Reinhold, Thank you for taking the time to review your stay at The Regent Star Hotel. We are pleased you enjoyed our convenient location. Feel free to let us know if we can help you with anything on your next visit. We look forward to welcoming you back soon.

10/10 Excellent

Pardeep

Stayed 2 nights in Apr 2023
Response from Sales & Marketing on Jun 9, 2023
Hello Pardeep, Thank you giving the Regent Star Hotel a perfect rating. We are pleased that you enjoyed your stay us and we hope to see you again .

6/10 Okay

Charmaine

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sales & Marketing on May 25, 2023
Hello Charmaine, Thank you taking the time to review your stay at the Hotel. We hope to welcome you back soon

8/10 Good

Javanie

Stayed 1 night in Mar 2023

2/10 Terrible

Cherry Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport I would like a refund
Stayed 3 nights in Mar 2023

8/10 Good

Keydell

Stayed 1 night in Mar 2023

6/10 Okay

Kingsley

Business traveller, Travelled with partner
Very convenient location being very near to the airport, practically 2 minutes drive.
Stayed 1 night in Mar 2023
Response from Sales & Marketing on Mar 27, 2023
Hello Kingsley, Thank you for your review. We are pleased that you enjoyed the convenient location of our hotel. We hope to see you in the near future and would be happy to assist if you need anything on your next stay.

8/10 Good

Kristel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable form airport, would go again.
Stayed 2 nights in Feb 2023
Response from Sales & Marketing on Mar 27, 2023
Hello Kristel, Thank you for your review. We are pleased that you found the location of the hotel convenient for you. We would be happy to welcome you back and please let us know if you need anything on your next stay with us.

8/10 Good

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2023

4/10 Poor

juliet

Stayed 1 night in Feb 2023

10/10 Excellent

Vanetta

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean staff very friendly one of my favorite hotel
Stayed 1 night in Feb 2023
Response from Sales & Marketing on Jun 9, 2023
Hello Vanetta, Thank you for this wonderful rating. We are pleased that your enjoyed stay at the Regent Star Hotel. Customer service is one of our top priorities and we pride ourselves on our friendly staff. We hope to see you soon and please let us know if you need anything during your next stay. Best Regards,

8/10 Good

Komal

Stayed 1 night in Jan 2023
Response from Sales & Marketing on Jun 9, 2023
Hello Komal, Thank you for taking the time to review the Regent Star Hotel. We are pleased that you enjoyed your stay with us. Feel free to let us know if you need anything during your next stay. Best Regards,

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023
Response from Sales & Marketing on Jun 9, 2023
Hello Andrew, Thank for your review and for giving us a perfect rating!Customer service is top priority for us and we are pleased your enjoyed your stay. We hope to see you very soon .

8/10 Good

DIANNA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was very clean. Pleased with the service.
Response from Sales & Marketing on Jan 18, 2023
Hello Dianna, Thank you for review , we are pleased you enjoyed your stay at the Regent Star Hotel. Feel free to contact us during your next visit and we hope to see you soon.

6/10 Okay

ROSA

Business traveller
Liked: Staff & service
Disliked: Amenities
Its a shame that the hotel is run down yet the location is perfect for business travelers. The staff is very pleasant, but they are limited to supply the traveler with simple supplies like wash cloths and coffee & creamers that are not expired.
Response from Sales & Marketing on Jan 18, 2023
Hello Rosa, Thank you for this review. We do apologize for any inconvenience caused and we are happy that you were pleased with our staff. We were not aware of your concerns as they were not brought our attention during your stay. The hotel does offer all basic amenities and follow strict guidelines with respect to food and beverage. We appreciate your review so that further investigations can be done. We do hope to see you again.

8/10 Good

Aubrey B.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
It's proximity to the Piarco International Airport. There was a burnt smell in the elevator similar to that of cigarettes, and that wasn't pleasant, especially with kids. Other than that, everything else was okay. I would recommend they fix that asap.
Response from Sales & Marketing on Jan 18, 2023
Hello Aubrey, Thank you for taking the time to review your stay at the hotel. We are pleased that our location was satisfactory to you. We also apologize for any inconvenience caused and we do have a non smoking policy inside the hotel. We do hope that you will visit us again soon.

8/10 Good

Dean

Liked: Staff & service
Stayed 1 night in Dec 2022

8/10 Good

Rose

Business traveller
Liked: Cleanliness, staff & service, room comfort
The pool was out of service..
Stayed 1 night in Nov 2022
Response from Sales & Marketing on Jan 18, 2023
Hello Rose, Thank you for your review. We do apologize for any inconvenience caused. Our pool is under construction and we hope you visit us again to experience this amenity.

4/10 Poor

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its close to the airport but very run down.
Stayed 1 night in Oct 2022
Response from Sales & Marketing on Oct 28, 2022
Hello Jeffrey, Thank you for your review. We apologize for any inconvenience which may have been caused. We are pleased that the location was satisfactory to you . Your other concerns have been passed to Management. We hope to see you in the future to experience our upgraded facilities.

6/10 Okay

Theodore, ARIMA

Stayed 1 night in Sep 2022
Response from Sales & Marketing on Jan 18, 2023
Hello Theodore, Thank you for taking the time to review your stay with us. We hope to see in the near future.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agood time
Stayed 1 night in Sep 2022
Response from Sales & Marketing on Sep 9, 2022
Good Day Gloria, Thank you reviewing your stay at the Regent Star Hotel. We are pleased you enjoyed it . We hope to see very soon.Kind Regards, Sales & Marketing

8/10 Good

Minnett

Liked: Cleanliness, staff & service
Dining area ceiling needs cleaning/painting
Stayed 1 night in Aug 2022
Response from Sales & Marketing on Sep 9, 2022
Good Day Minnet , Thank you for writing this review. We very much appreciate the feedback which has been passed to our Management Team and the situation rectified. We hope you visit us again and feel free to contact us should you need anything during your next visit. Kind Regards,

8/10 Good

Nestor

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sales & Marketing on Jul 26, 2022
Hello Nester, Thank you for taking the time to review your stay at the Regent Star Hotel and are very pleased that you enjoyed our facilities. Customer satisfaction is our top priority and we are happy that we made you feel comfortable. We looking forward to welcoming you back in the near future. Regards,