2/5 Poor
Verified traveller
Business traveller
23 Mar. 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
During the night 19th Nov. to 20th November 2019 there was a fire alarm resulting in immediate evacuation of all hotel guest who later spent more than 2 hours in front of the lobby waiting for safety clearance and loosing probably 3 hours of most needed sleep. I had booked for guest from abroad who had just landed and who were facing a tough business schedule the next day. According to the manager/Receiption all guests should be great full that the fire alarm proved to be still working and all guest should be happy that it may had saved their lives in a real incident. This has been probably one of the most ridiculous answers on behalf of a 4 Star hotel that I ever heard before. No apologies for the false alarm to any guest at all. I am not sure if this manger in charge has understood the basic principles of Hotel customer services at all ? And if he didn't then it can not be expected from anyone of his staff in the front office either. And the real reason seems to always linger at general management level as similar service problems were encountered during previous bookings. I just wasn't aware that the problem is rooted in a general lack of service oriented understanding that seems to goes all the way to the management top level of this hotel.
Stayed 4 nights in Nov 2019