Sundeck

Reviews of Isa Victory Hotel Boutique

4 out of 5
Isa Victory Hotel Boutique
Avenida Bolivar 21 Norte 47, Armenia, Quindio

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 167 reviews" "
Rating 8 - Good. 50 out of 167 reviews" "
Rating 6 - Okay. 11 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 5 out of 167 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great location, amazing staff.
Stayed 3 nights in Nov 2023
Response from thanks on Dec 5, 2023
good afternoon dear guest, thank you very much for your comments and ratings, it was a pleasure to serve you for all our staff.

10/10 Excellent

Michael, Lichfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy boutique hotel in the north of Armenia. Friendly service. Great room. Lovely views of the mountains.
Stayed 1 night in Aug 2023
Response from thanks on Sep 11, 2023
Good afternoon dear guest, thank you very much for your rating and comments, we hope to see you soon in this beautiful place called Quindio.

10/10 Excellent

Yitzhak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a hospitable location to stay.
Response from thanks on Jan 12, 2023
good afternoon dear guest, thank you very much for your comments and rating for our staff it was a pleasure to serve you.

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. Great breakfast, staff and fcilities
Response from Agradecimientos on Jan 12, 2023
Buen día Sra. Yesenia, muchas gracias por sus comentarios y calificación para nosotros fue un verdadero placer servirle y esperamos que vuelva pronto.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention
Response from Agradecimientos on Jan 6, 2023
Buen día Sra. Adriana, le agradecemos mucho por habernos elegido como su hotel en esta visita a este hermoso lugar llamado Quindío, esperamos que vuelva pronto.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Agradecimientos on Dec 16, 2022
Buen día Sr. Richard, muchas gracias por su calificación, esperamos volver a verlo pronto en nuestro hotel, fue un placer servirle

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and located in an excellent part of town. The staff was very friendly and everything went smooth. I will return to Isa Victory the next time I need an hotel in Armenia.
Stayed 1 night in Oct 2022
Response from thanks on Oct 31, 2022
Good afternoon, dear guest, thank you very much for your comments, we hope to see you again in our hotel.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isa Victory was a great experience for us!!!!
I stayed 2 nights with my new wife and we loved the place. It is right next to a mall so we had easy access to anything we needed and we got lucky and was able to park in the main parking lot on site but there are only a few parking spots there so we loved our spot and did not ever have to make the short walk from their other parking lot. The staff who took care of the complimentary breakfast were awesome and we loved the breakfast both days!! We enjoyed the sauna one night and really enjoyed using that and the next night we used the roof top hot tub but that was just ok, it took 4 hours to heat up and the jets were not massage power but just barely pushed the water power but it was still a great atmosphere to relax on the roof and talk in the nice warm water! Overall, we both enjoyed the room and location and the staff were great!
Stayed 2 nights in Aug 2022
Response from Agradecimientos on Aug 29, 2022
good afternoon dear guest, for us isa victory hotel it was a real pleasure to offer our services

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Jul 2022
Response from Agradecimientos on Aug 4, 2022
Buenas tardes Sra.Lucy, muchas gracias por sus comentarios y calificación, esperamos que vuelva pronto a nuestro hotel.

10/10 Excellent

Dinesanandan, Ottawa

Stayed 1 night in Mar 2022

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location made it very nice Off site parking wasn’t preferred but wasn’t a bad thing, at least it had parking
Stayed 1 night in Jan 2022
Response from thanks on Jan 11, 2022
Good afternoon Mr. Donald, thank you very much for your comments, we hope to see you again at our hotel.

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like they charged me extra for a third person when I didn’t have a choice to do it online
Stayed 1 night in Dec 2021
Response from Agradecimientos on Dec 28, 2021
Buen día Sra. Shirley, muchas gracias por su calificación y comentarios, le ofrecemos disculpas por lo que nos menciona, pero las personas adicionales que no se encuentren en la reserva se deben cobrar, esperamos gratamente volver a ofrecerle nuestros servicios, mil gracias

8/10 Good

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Agradecimientos on Dec 21, 2021
Buenos días Sra. María Victoria, muchas gracias por su calificación, esperamos gratamente que vuelva a elegirnos en su próxima estadía para poder servirle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a very good sector in Armenia. Everyone was nice and cordial The gym needs some improvement
Stayed 4 nights in Jun 2021
Response from Agradecimientos on Jun 22, 2021
Good afternoon dear guest, thank you very much for your comments, our staff is always a pleasure to serve you and we apologize for the inconvenience presented.

6/10 Okay

Richard

Not impressed.
They are trying, but not that great. On a busy street with a lot of noise. The bathtub controls broke off in my hand. Bed wasn't that good, maybe a 2 star at best.
Stayed 1 night in Apr 2021
Response from Thanks on May 3, 2021
Good afternoon, dear guest, we greatly appreciate your comments and we apologize for the inconvenience to your accommodation.

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very good. Comfortable.
Stayed 1 night in Feb 2021
Response from Agradecimientos on Mar 6, 2021
Buenos Días Sra. Sandra, muchas gracias por sus comentarios y calificación, para nosotros siempre será un honor por tenerla en nuestras instalaciones y esperamos gratamente volver a verla.

10/10 Excellent

Daniel camilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
It’s an amazing hotel !
Stayed 2 nights in Jan 2021
Response from Agradecimientos on Feb 3, 2021
Buenas tardes Sr. Daniel, mil y mil gracias sus comentarios y calificaciones, para nosotros es un motivo de orgullo que nuestros huéspedes tengan la mejor experiencia con nuestro servicio e instalaciones, esperamos gratamente que vuelva a hospedarse en este hermoso lugar llamado Isa Victory Hotel Boutique

10/10 Excellent

edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic
Exelellent
Stayed 1 night in Jan 2021
Response from Agradecimientos on Jan 20, 2021
Buenas tardes Sr. Edgar, mil y mil gracias por su comentario y calificaciones, para nuestro personal es muy importante saber que su arduo trabajo se vea reflejado en la satisfacción de los huéspedes, esperamos volver a atenderlo en este magnifico lugar.

10/10 Excellent

Fernando

Stayed 1 night in Dec 2020
Response from Agradecimientos on Jan 6, 2021
Buenas tardes Sr. Fernando muchas gracias por su calificación, para nosotros es muy importante saber que nuestros huéspedes se encuentran satisfechos con nuestro servicio e instalaciones, esperamos volver a tenerlo en nuestro hotel.

10/10 Excellent

Andres

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Agradecimientos on Dec 21, 2020
Buenos días Sr. Andres, mil gracias por su puntaje para nosotros, esperamos que vuelva a escogernos como su hotel para una próxima visita,

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay! Everything went well.
It was a pleasure staying at this hotel in downtown Armenia. Really nice staff from front reception all the way through the kitchen and bar. Tatiana, Viviana and Juan were very helpful, friendly, and respectful. Amazing staff!! The room itself was big and comfort enough for me. They provide full delicious breakfast 10x way better than other hotel’s continental breakfast. I had dinner couple times at hotel and it was yummy! I would definitely come back if I’m in town, there’s a Shopping mall nearby less than a minute, restaurants and bars. The place is only 35 minutes away from Salento, Cócora Valley and Coffee Park. I highly recommend! Try out yourself, you won’t regret. Muchas Gracias!
Stayed 5 nights in Nov 2020
Response from Thanks on Dec 15, 2020
Good morning dear guest, we thank you for choosing us for your stay and we sincerely hope that you return to Isa Victory Hotel Boutique. A thousand and a thousand thanks

10/10 Excellent

JuamE, colombia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención . Agradable y económico .
Stayed 4 nights in Oct 2020
Response from Agradecimientos on Nov 5, 2020
Buenos días apreciado huésped, muchas gracias por la calificación y comentarios para nosotros es muy importante que nuestros huéspedes vivan excelentes experiencias con nuestro servicio e instalaciones, esperamos gratamente que vuelva a elegirnos en su próxima estadía.

2/10 Terrible

William

I was lied to
I specifically stopped walked into the hotel three days before I booked a nonrefundable and I asked them specifically is your Jacuzzi going to be open or is it closed because of the coronavirus they said when you check in it will be open by then I said OK and I booked it the only reason I booked the hotel was because I wanted to relax for four days in a Jacuzzi then I check in and they tell me know it’s not open and they have never had planned to have it open I said why did one of your employees three days ago and I asked told me yes it will be open completely lying to me not very nice not reputable
Stayed 4 nights in Jun 2020

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Armenia?
Good location to restaurants and activities (right next to the mall). Decent breakfast and very comfortable rooms.
Stayed 3 nights in Mar 2020
Response from Agradecimientos on Apr 30, 2020
Good morning Mr. Nathan, thank you for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Agradecimientos on Mar 4, 2020
Buen día apreciado huésped muchas gracias por su calificación, esperamos que vuelva a elegirnos como su hotel para una próxima estadía.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Agradecimientos on Jan 9, 2020
buenas tardes apreciado huésped muchas gracias por sus calificaciones, esperamos que vuelva a elegirnos como su hotel en una próxima oportunidad.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from agradecimientos on Nov 21, 2019
Buen día estimado huésped muchas gracias por su calificación, esto nos motiva cada día a ser mejorando nuestro servicio e instalaciones, mil y mil gracias. esperamos que vuelva a nuestro hotel.

10/10 Excellent

Peter, Naples florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location zona rosa near the best mall in armenia and others facilities
Stayed 2 nights in Oct 2019
Response from Thanks on Nov 12, 2019
Dear Guest Thank you very much for your rating and comments, we hope you will choose Isa Victory Hotel Boutique as your hotel again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, friendly and welcoming. The suite was huge and well appointed. Breakfast (included) was delicious; the food was fresh with a nice selection of rolls and fresh fruit. The roof top jacuzzi and Turkish Steam Room were nice additions. We had a wonderful time!
Stayed 7 nights in Oct 2019
Response from thanks on Oct 19, 2019
Good morning dear guest, good that your stay has been pleasant, we hope to serve you again in our facilities

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
no way to be a 4 stars hotel. 2 and half probably.
Stayed 2 nights in Oct 2019
Response from Reply on Oct 16, 2019
Good morning dear guest, we are very sorry for the inconvenience during your stay, we would like to know what happened to improve, thank you very much.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from agradecimientos on Oct 19, 2019
Buen día apreciado huésped, muchas gracias por su calificaciones para nuestro personal es muy satisfactorio saber que nuestros huéspedes están contentos con el servicio prestado, esperamos volver a servirles en una próxima oportunidad.

8/10 Good

Martha C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is wonderfulas it is located near large shopping center, restaurants, beauty salons, etc.. The rooms are comfortable, the bathroom is small but functional. The breakfast was very good and the view from the restaurant is spectacular. Bibiana at the front desk helped us a lot to celebrate my daugther's birthday.All the staff is very friendly and they are always smiling. he only negative part was a lot of noise because hey were doing a remodeling n the terrace,so we could not enjoy this either.
Stayed 5 nights in Sep 2019
Response from thanks on Oct 17, 2019
Good day dear guest, thank you very much for rating and comments, it is important for us that guests have the best service. We apologize for the inconvenience presented during your stay, we are currently improving our facilities for the convenience of guests.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How nice and friendly the staff were. The room was comfortable and enjoyed the Dining area and service.
Stayed 2 nights in Jul 2019
Response from agradecimientos on Aug 15, 2019
Thank you for us in a pleasure to have served you while you wre at our hotel, we hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel!!
Absolutely beautiful boutique hotel in a fantastic location ... close to everything! Great staff, great breakfast ... fantastic!
Stayed 1 night in Jul 2019
Response from Agradecimientos on Aug 15, 2019
good afternoon dear guest, thank you very much for your rating, we work to offer the best service. We hope you stay at our hotel again

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Agradecimientos on Jul 10, 2019
Buen día Sr. Alex, le agradecemos muchos su calificación, para nosotros es muy importante que nuestros huéspedes se vayan con la mejor experiencia frente a nuestro servicio e instalaciones, continuamos mejorando para ustedes. esperamos tener el placer de atenderlo nuevamente, mil y mil gracias.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option in Armenia
Everything ok
Stayed 2 nights in May 2019
Response from Thanks on May 27, 2019
Dear Guest, is a pleasure to ours serve to you during your stay and we hope you will stay at isa victory hotel boutique again on your next visit

10/10 Excellent

Roger F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isa Victory was a good choice.
This hotel was one of the best I've experienced in Armenia. The room was clean and modern. The hotel itself is ideally located in "La zona Rosa;" bars, restaurants and shopping right out the door. I will be back. In fact, I'm already booked there next week.
Stayed 2 nights in Apr 2019
Response from agradecimientos on May 8, 2019
Good morning Mr. Roger, is a pleasure to ours serve to you during your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stood here for 9 days. Hotel was great staff was excellent. Receptionist very helpful I didn’t get her name. Overall 10/10. Will recommend to anyone visiting Armenia.
Stayed 8 nights in Mar 2019
Response from Agradecimientos on Apr 17, 2019
Good morning dear guest, for our staff is very important your comments for our services and products, this helps us improve every day.

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
we liked the clean and modern and the most important location for the party.
Stayed 1 night in Feb 2019
Response from Gratitude on Feb 21, 2019
Dear guest, Thank you for taking your time to comment, your opinion is very important to us, we hope your soon return again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Isa Victory Hotel and the staff were outstanding in every way, especially Bibiana at the front desk. She attended to our every need and made sure we were happy when there was a problem. The rooftop jacuzzi tub is relaxing after a day of hiking, and the breakfast buffet very good with made to order eggs. Great location for a trip to Salento and to any one of the many coffee farm tours in the area. Highly recommend!
Stayed 2 nights in Jan 2019
Response from Agradecimientos on Feb 1, 2019
good morning dear guest, thank you for your comment, is a pleasure for us to serve you

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay...
Stayed 2 nights in Jan 2019
Response from special thanks on Feb 1, 2019
good morning dear guest, thank you for your comment

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Agradecimientos on Dec 30, 2018
Apreciado huésped muchas gracias por sus comentarios, para nosotros es muy importante que nuestros huéspedes se lleven la mejor imagen tanto de nuestro servicio como de nuestras instalaciones.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and goes out of their way to help make you feel welcomed.
Stayed 2 nights in Dec 2018
Response from Agradecimientos on Dec 28, 2018
Dear guest, thank you for comments, for us it is a pleasure to assist you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Agradecimientos on Dec 30, 2018
Buena tarde apreciado huesped, agradecemos mucho sus comentarios y esperamos gratamente tenerlo de nuevo en nuestras instalaciones.

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities
The property itself is new and centrally located, across the street from some very loud bars and clubs. Staff is somewhat helpful. Good place to stay a night or two NOT more than that. If you’re looking to spend a week here in Armenia look elsewhere.
Stayed 5 nights in Nov 2018
Response from Agradecimientos on Nov 27, 2018
Dear guest, we appreciate your comments and we apologize for the inconvenience presented.

6/10 Okay

JL, United States

Liked: Cleanliness, property conditions & facilities, room comfort
Upon checking in, I was told that I had to pay for the room. I told the lady at the desk that I had already paid. However, she still required another payment and told me that it was for taxes. I asked again to be sure that the taxes were that amount, and she confirmed. Afterwards, she gave me a room key and told me the floor and room name for the Junior Suite. My husband I went to that floor, and there was no room by that name. We returned to the front desk, and she again told us the same information. We told her again that there was no room by that name. So, she told us it was one of the names that we told her was on that floor. We returned to that floor, however the key did not work. We went back to the front desk, and supposedly she checked the room key and went to that floor with us. Again, the key did not work. We again returned to the lobby where she looked in the system again, and told us a different floor. She again accompanied us and finally the room key worked with the original name that she had given us. Obviously, we were a inconvenienced and tired by the whole ordeal. Additionally, later that day, we received a phone call that they had indeed charged twice for the same room, that one charge was cancelled, and we would need to pay the taxes upon checkout (which is the policy). There was never any apology, nor any type of gesture to compensate for the poor customer service nor errors on part of the hotel.
Stayed 1 night in Nov 2018
Response from Answer to your comment on Nov 27, 2018
Dear guest, we appreciate your comments and we apologize for the inconvenience presented, we will proceed with the review of what happened because these errors are not covered in our service standard.

6/10 Okay

Verified traveller

Liked: Cleanliness
Good Location, no help or knowledge from the staff to organize our visit.
Stayed 2 nights in Nov 2018
Response from Thank you on Nov 27, 2018
Dear guest, we appreciate your comments and we apologize for the inconvenience presented

10/10 Excellent

Eric, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, i was surprised how nice and clean the room was. The hotel was a little difficult to find but its tucked in between two buildings. I would highly recommend this place if staying in Armenia, Colombia
Stayed 2 nights in Oct 2018
Response from Agradecimientos on Oct 25, 2018
Buena Tarde Sr. Eric, muchas gracias por su comentario, para nosotros fue un placer haber podido servirle y esperamos que vulva a este hermoso lugar que se llama Quindio.

8/10 Good

Marshon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Agradecimientos on Oct 8, 2018
Buena día Sr. Marshon, muchas gracias por sus excelentes comentarios.

10/10 Excellent

Martha, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. The hotel located in a great location. Personnel extremely attentive. Will stay here again
Stayed 1 night in Sep 2018