Arkesini Vacation Packages

The air conditioner was not working properly so it was very hot in our room. The staff kept saying that it felt cool to them so they wouldn’t do anything to help. It was cooler than outside but not cool enough to sleep. By the last night it was finally fixed after complaining over and over and over again

Great location, clean hotel.

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

The room service meals were so good!! No need to even go out to a restaurant when you can be in the privacy, comfort of your own room with a balcony and the best views ever, I had the blue domes views, could see the ocean, all the beautiful white buildings, no need to deal with packed, busy restaurants crowded with people. Both are cool options! But I loved just eating in and being comfy with peaceful quietness. The hotel staff were so accommodating!! Even helped me find a photoshoot with the super long satin dress & the blue domes as my background. The immediate hotel transportation that I accidentally last minute requested, they were right on it! Helped carry our huge suitcases up tons of stairs. Constantly kept our room stocked & clean! Love this hotel soo much, I’d recommend to everyone seriously! The room & everything they supplied in the room was great. Thank you so much for making my Santorini trip the best ever.