Front of property

Reviews of Hotel Zenit Diplomatic

4 out of 5
Hotel Zenit Diplomatic
Avinguda de Tarragona, s/n, Andorra la Vella

Reviews

7.2

Good

Rating 10 - Excellent. 80 out of 379 reviews" "
Rating 8 - Good. 138 out of 379 reviews" "
Rating 6 - Okay. 88 out of 379 reviews" "
Rating 4 - Poor. 44 out of 379 reviews" "
Rating 2 - Terrible. 29 out of 379 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a expensive charge for parking. But all rest is very good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in great location; comfy bed; spacious room; friendly staff; a pool; I definitely recommend it
Stayed 2 nights in Sep 2023

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fabulous hotel, wonderfully helpful staff that went above & beyond to assist us extend our stay. Lovely large room. Well appointed bathroom. Very comfortable beds. We ate in snack room & restaurant, food was good quality & nicely cooked. Breakfast buffet was superb & included cooked option that was being freshly cooked. I would definitely recommend this hotel.
Stayed 1 night in Jun 2023

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, room comfort
Just Okay
Nothing was per say wrong with the hotel...the less than great review is just because I would never consider it a 4 star hotel. The hotel has better ratings and is more expensive than we experienced. If I'm going to be paying that much, I would expect a nicer stay. The one positive is the location was very good - walking distance to the center and shopping areas.
Stayed 1 night in Nov 2021

6/10 Okay

Jon

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Average!
Dated but clean hotel. Advertised with free parking but not available on arrival. Room key didn't work first time - no apology!
Stayed 1 night in Oct 2021

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andorra trip
Hotel in a good central location, friendly staff and clean hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean staff very friendly
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has free parking near the center of town. Walk to the main tourist area about 5-10 min.
Stayed 1 night in May 2019

8/10 Good

John

Liked: Staff & service
Not worthy of 4*
Certainly not worth a 4* rating. Wi-fi was almost non existent and beds not overly comfortable. Hotel looks a little run down and could do with some TLC. Well located for the bus station and a 10 minute walk to the main shopping area so can’t complain about the location. For the money, you can probably do a lot better.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
The hotel is in a good location, it is a 10 min walk (with luggage) to the bus station, there is a large supermarket just across the road from it and it is within an easy walk of a lot of restaurants
Stayed 1 night in Aug 2018

6/10 Okay

vicki, winchester England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to centre
Great location but very dated. Not a British standard 4 star,more of a 3/2. Staff friendly but early breakfast is not what you would get. Clean although dated
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good place. Central.
Stayed 2 nights in Jul 2018

8/10 Good

Olef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location and wonderful staff
Stayed 1 night in Feb 2018

6/10 Okay

Steffany, Ottawa, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Great location at a great price.
Great location, price and staff. The cafeteria was decent and reasonably priced when you feel like resting in the hotel. WiFi worked in all public areas and the room, it was also much better than noted in previous reviews. The room was outdated and therefore appeared slightly unkempt. Great value for the cost. I would highly recommend to any travelers passing through. Perhaps choose something slightly fancier if you are in Andorra for a length stay.

4/10 Poor

Peter, Tarragona

Disliked: Staff & service, property conditions & facilities, room comfort
don't eat the food
we were stuck at the back of the hotel over looking the vents fro the kitchen...great, breakfast was an absolute rip off 17.50 each, parking 8 euros per night. extras being nothing cost 140 euros... ridiculous

6/10 Okay

Jeffrey, South Dakota

Disliked: Staff & service, room comfort
Why visit Andorra?
I can't think of any good reason. Andorra del Valle is like an Alpen-themed strip-mall. Surly locals, terrible traffic. There is probably some charm and culture somewhere. But it's probably hidden by a McDonalds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay at center of Andorra la Vella
Great location next to my friends' house. Professional and efficient personnel and clean room. Hotel will eventually need a facelift, but works just fine right now.

6/10 Okay

Verified traveller

NICE LOCATED IN THE CITY NEARBY ALL THE SHOPS
IT IS NICE LOCATED IN THE CITY NEARBY THE SHOPS AND VERY CONVENIENT JUST ACROSS THE STREET FROM THE BUS STATION.. GOOD FOOD AND SERVICE..

8/10 Good

Bill, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
We stayed only 1 night, but found this place to be all we needed. With an outdoor swimming pool, bar & it's close proximity to the town centre, we wasn't disappointed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable and friendly
We stayed here as the hotel was closest to the bus station. The room was clean, comfortable and value for money. Service at reception and in the bar was very good. We didn't use the dining room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stop shopping
overnight stay for shopping lovely time there

6/10 Okay

Verified traveller

Liked: Staff & service
Convenience in Andorra la Vella
This hotel was a good option for a two-night stay in Andorra. It a two-minute walk from where the buses arrive from Barcelona/airport. It is an easy walk to the Tourist Information Center plus the main street [Meritxell] and Old Town. The decor is dated and there are no views--right next to a McDonald's--but the bed was firm, the bathroom stocked, staff were friendly and helpful, the free Wifi worked well, and the price was right. It was convenient to find the Andorra 2000 department store, which includes a large supermarket, diagonally opposite. I would stay there again.

4/10 Poor

Thomas, Devon

Disliked: Cleanliness, property conditions & facilities, room comfort
go somewhere else!!!
Room stank of smoke, walls thin, traffic kept me awake most of night. Ending up checking out at 4am.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Do not go there
This hotel is ABOUT 25 years of pace Terrible in all aspects The worst - you have to drive to it - and parlking is limited to a FEW LUCKY guests Terrible location Bad front desk manners Outdated finishes Old mattresses Just a bad choice Live and learn!

6/10 Okay

Dave, Alaska

Liked: Cleanliness, property conditions & facilities, room comfort
OK Hotel, poor Internet
The hotel is within walking distance of the tourist sites, but it is on the other city of Andorra. The room was adequate, (smaller size). There is noise from the pub across the street, which might bother other people, but I didn't mind because I was up anyway. The big issue is the Internet. If you depend on the web, you will be disappointed; some times it worked, but most of the time it froze. They also did not have my reservation for some reason and claimed that there were no rooms available. So, I was required to make long-distance telephone calls to Hotels.com to get this solved. And, yes they did have a room, afterall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, mid-range stay near La Vella station
Warm and friendly welcome, allowed to leave my bag at reception before check-in time. Room slightly rustic in feel, comfortable, mini-bar, in-room WiFi, BBC World on TV. Very fair price, not three minutes' walk from the bus station for easy arrival/departure to/from Barcelona. Cafe/restaurant attached. Breakfast a bit of a bun fight, but at this price, no complaints at all. Highly recommended.

8/10 Good

Professor, Hong Kong

Liked: Cleanliness, staff & service
Basic hotel very close to bus station
Not special but met expectations.

8/10 Good

Miloszmm, Barcelona

Liked: Cleanliness, staff & service, room comfort
Clean and worth the money
A bit outdated but very nice hotel. Located close to the town and in a good distance to a fortress. Rooms clean and Cousy Neighbourhood seems to be ok but some dodgy people walking aroun (train station nearby) In general - I would stay again. Worth the money

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

6/10 Okay

Chris, Co Durham

Liked: Cleanliness, staff & service
OK hotel
The Hotel was ok. A good breakfast, parking on site (a bit pricey), free WiFi (good). Main downside was that the air con was not working and it was very hot when we stayed. There was a nice looking pool. On the whole pretty good value.

6/10 Okay

dmitry, moscow

Liked: Staff & service
Road works close to the hotel((
The same time i stayed in this horel there were several football teams, around fifty young men with their parents. It was a challenge!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Adequate...I suppose
The only reason I'm recommending this hotel is based on cost. For my $85 we got free wifi in the room and breakfast included for two. Location was decent...but realistically, all hotels are probably decent location as the capital is easy to navigate. My biggest complaints are that parking as 16 Euro, or about $20, for the night...ridiculous...and that even though we were on the non-smoking floor, all the rooms smelled of smoke. Clearly this hotel had allowed smoking everywhere and then just designated a floor to be non-smoking. Unless you completely overhaul the room and swap carpet, drapes and all the linens...it doesn't make it a non-smoking room.

8/10 Good

mike, zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over andorra
High parking charge and quite noisy outside. Upside is as central and easy to find as it gets. Buffet was above average with a decent wine reco

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Saurabh, New York NY

Liked: Cleanliness, staff & service
Zenit Diplomatic in Andorra de Viella
The location was ideal, right next to the bus station and walking distance to the shopping and the Caldea Spa. The rooms looked very basic but clean. The reception staff was helpful, couretous and spoke English. Overall, a bit more expensive to the quality of hotel and service.

10/10 Excellent

Anonymous

Liked: Staff & service
Good location if you arrive late.
Good location if you arrive late. The garage is convenient, cost only 16.50. Nice pool.

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Very very clean convenient parking
Very very clean convenient parking which is hard to find in Spain location great for visiting everything while still off the main track we will return

8/10 Good

Alex

Liked: Cleanliness
Regrattably there was no air c
Regrattably there was no air conditioning while romm temperature was over 25 degr c. According to reception airconditioning was not switched on for individual rooms as it was not warm enough.

8/10 Good

kim

Travelled with group
Liked: Cleanliness, staff & service
Litt støy fra veien men plassering av hotel var bra
Stayed 3 nights in Feb 2024

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A nivel general la estancia estuvo mal por el trato del personal de recepción, solicitemos a la hora de realizar la reserva una plaza en el garage y durante el check in no se dignaron a comprobar disponibilidad directamente te dicen que esta completo y te mandan aparcar al parking del Mc donalds o a otro cercano, me parece mal como alternativa
Stayed 1 night in Mar 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santos, Palma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene parking en el edificio por 18€/noche y el hotel está bastante bien en todos los aspectos, sería un buen hotel de 3 estrellas.
Stayed 1 night in Feb 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service
Esta bien calidad-precio
Stayed 1 night in Jan 2024

4/10 Poor

Monica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pésima organización del hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cama de l niña muy dura
Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024