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Reviews of Las Mercedes Hostal Residencial

3 out of 5
Las Mercedes Hostal Residencial
Av. La Marina 1001, Arequipa, Arequipa

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 49 reviews" "
Rating 8 - Good. 10 out of 49 reviews" "
Rating 6 - Okay. 5 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

misael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and care was beyond amazing and the courtyard is beautiful!
Stayed 2 nights in Jul 2023

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una joya en todos los sentidos!
Que perduren para siempre alojamientos independientes y con historia como esté. Desde el segundo uno nos hicieron sentir como en casa. La ubicación es perfecta y más si viajan con vehículo propio como era nuestro caso, dispone de un jardín amplio e imponente. El personal es muy experimentado, educado, y servicial. Un lugar icónico y peculiar que nos llevamos en nuestros corazones.
Stayed 1 night in May 2023
Response from Ursula de Cordova on Jun 30, 2023
Estimado Sr. Ernesto, muchas gracias por su comentario, que nos gratifica y exige esforzarnos por atender con dedicación a nuestros huéspedes.Cordial saludo,Úrsula de CordovaGerente

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Staff & service, amenities
Property staff went overboard to help us out with anything anytime.
Stayed 2 nights in Jan 2023
Response from Ursula de Cordova on Jan 12, 2023
Dear Cesar, thank you very much for your comment that encourages us to strive to continue offering a quality service and guarantee.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Worst place is ever been in 30 years
To start the pros: the place is quaint and charming “looking.” Ya know when James Bond has to hide away in a crap hostel after the bad guys beat him? This looks like that crap hostel. The old man receptionists all wear red coats as if proud. Then: Room smelled of bathroom due to people putting in you know in the waste bin. Yes! That smell! Built up from numerous people! The room had not been aerated. The area was out of central area, and felt uncomfortable/not safe, with skate park kids hanging around. There was no hot water. I asked, and the old man said something about the mountains and patience and maybe 3 days. Was there not hot water heater and were they relying on volcanic thermal heating? Idk. Have no idea. No 3G,4G, LTE any cell service. WiFI didn’t work. I left angry because the place felt like a prison. I needed to book flights and hotels for my next leg of trip. I couldn’t. No internet! I put my keys on the front counter and told them this is not a hotel, and left. No one spoke English, and I couldn’t use google translate because no internet. I had to take my 50 lbs of luggage and haul for 1-2 kms to get any internet connection. I couldn’t even call in an Uber. Yeah. If you want to tolerate the smell of human waste, for the quaint charm, go right ahead. For me, basics are Wifi, hot water and sleep. It failed in all. If any of the 3, I wouldn’t be so harsh. I actually feel bad rating so badly. But it was absurd in 2022.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
So interesting. Filled with antiques. Beautiful big wooden doors opening to Juliet balcony. Breakfast included. Nice fresh buns. Front desk went overboard for servicearranging taxis, selling big cold beer, 3:00am wake up call...Crisp clean sheets, ideal location, 2 blocks from central square.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, just awesome. Accomodating staff.
Stayed 2 nights in Jan 2020

8/10 Good

MZ, Canada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable, though the property is definitely older. The location was excellent. The staff didn’t speak much English speaking, but were extremely friendly and extremely helpful with everything. The grounds were beautiful! Breakfast was included and excellent! We had to leave early to catch a bus to Tacna and when we arrived for breakfast at 6am and we really appreciated that the staff had a hot breakfast ready for my family. Definitely recommend this hotel!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2018

6/10 Okay

Heng

Liked: Cleanliness
Disliked: Room comfort
Room has bad smell and a bit old
Stayed 3 nights in Mar 2019
Response from Ursula de Cordova on Mar 27, 2019
Mr. Heng: Thank you for your comments, that help us to give a better service. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely former home and there was a nice old world charm to the atmosphere. The service was friendly and very helpful and pleasant. No concerns
Stayed 2 nights in Dec 2018
Response from Ursula de Cordova Manager on Dec 18, 2018
Thank you very much for your kind comment that encourages us to offer quality, safe and efficient services.

10/10 Excellent

Rodolfo, Concord, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to historic center. Ursula and German are superb in service and accomodating last minute requests.
Stayed 4 nights in Oct 2018
Response from Ursula de Cordova, Manager on Oct 24, 2018
Thank you very much for your comment Mr. Rodolfo, who encourages us to continue working with enthusiasm. For us it is a pleasure to attend and achieve the satisfaction and safety of our passengers.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place,great stay.
I love this place! When you walk out your on a main road BUT purges are no different. The staff are very, very nice. The breakfast is very good and the house is cool. I have left and came back and the stay was constant.
Stayed 1 night in Sep 2018
Response from Ursula de Cordova, Manager on Sep 19, 2018
Thank you very much for your kind comment Mr. Andy, who encourages us to continue striving to attend with quality and safety! It will be a pleasure for us that you visit us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ursula de Cordova, Gerente on Aug 23, 2018
Estimados señores: Muchas gracias por su comentario que nos anima a esforzarnos más para lograr la satisfacción de nuestros huéspedes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money, beautiful garden!
Stayed 1 night in Aug 2018
Response from Ursula de Cordova, Manager on Aug 17, 2018
Dear Mr./Mrs: Thak you very much for your comment.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay Again
Thank you once again Ursula and Herman. This is my second visit and cannot recommend Las Mercedes enough. Ursula and Herman are so kind and welcoming and remembered me by name. You can come and go as you please. The building and rooms are clean, hot water throughout the day and night. Tasty breakfast, 10 minute walk to main square, supermarket 5 minutes away. No issues thank you again for a wonderful stay.
Stayed 6 nights in Jun 2018
Response from Ursula de Cordova, Manager on Jul 11, 2018
Dear Ms. Kimberley: Thank you very much for your comment and above all for valuing the work and services we provide just with the desire to make comfortable, safe and happy the stay of our guests. And of course we remember you after a year for your affable and cut personality. We wait for you again! Best Regards,

10/10 Excellent

Fredder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, easy walking distance to city center.
Stayed 3 nights in May 2018
Response from Ursula de Cordova, Manager on Jun 26, 2018
Thank you very much for your comments that help us to work more to our guest.

8/10 Good

Mishel, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic property
Beautiful historic property, close to city centre but nice and peaceful. The garden area is a delight and relaxing to look at and have lunch in.
Stayed 3 nights in Feb 2018
Response from Ursula de Cordova, Manager on Apr 10, 2018
Dear Miss Mishell: Thank you very much for your comments. It encourages us to continue working to offer the best service to our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cool place
It was really cool. And everyone was nice!
Stayed 1 night in Dec 2017
Response from Ursula de Cordova Gerente on Jan 5, 2018
Estimado Sir/madam: Muchas gracias por su amable comentario que nos anima y compromete a seguir trabajando con dedicación y empeño. ¡Cordial saludo!

10/10 Excellent

Paul, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that excels in every way
I feel very fortunate to have found this place. It was inexpensive, well-located, with large rooms and outstanding comfortable, firm beds. Nice and airy, peaceful and restful, a good breakfast, everyone very accommodating. A++ and thank you very much to the staff.
Stayed 1 night in Nov 2017
Response from Ursula de Cordova, Manager on Nov 30, 2017
Dear Mr. Paul: Thank you very much for your comment that encourages us and commits to continue striving to give a good service. Best regard

8/10 Good

Dorothy

Liked: Staff & service
The location is an 8 minute walk from Plaza de Armas. The staff is extremely friendly and helpful. We were able to check in a few hours early which was much appreciated. They staff allowed us to have breakfast half an hour early so we could catch our bus to Colca Canyon. The private room was acceptable for the price. The peeling paint in the bathroom ceiling was a bit concerning. I avoided showering in the bathroom.
Stayed 1 night in Jul 2017

10/10 Excellent

YEAP, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very beautiful house
the owner Mdm Ursula is very friendly and helpful, she help me send my laundry with reasonable price, recommended me where to visit and eat, and even tried to figure out the Bolivia visa for me! Her house is very beautiful inside out and they have a small garden behind.near to plaza.de.armas with only 5 mins walk.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful period house, wonderful stay.
Fantastic hotel, friendly owners who knew me by name. Lovely period house, my room was spacious with a very comfortable bed, my room overlooked the beautiful garden. Very hot shower and daily housekeeping. Breakfast was very tasty with homemade jam and marmalade. There is a big supermarket nearby and only 10 minutes walk into town. The area is very safe and clean. I have enjoyed my stay here and will return.
Response from General Manager on Feb 23, 2017
Dear Miss Kimberly, We thank you for your comment that encourages us to work with greater responsibility and joy to offer the best service to the guests. Your words are the best reward for the hard work of each day. Best regards, Ursula de Cordova Manager

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old feeling and atmosphere .
We stayed four days in total . It is close to the historic centre just walking distance. The hostes of Las Mercedes is very helpful booked for us the bus tour to,Colca Canyon and tour trough the city. Great service one day laundry service. Safe parking. Great campsite with bathroom facilities.

10/10 Excellent

John, Andes of Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price and considering it is a hostel it was all that we needed. Being an old house, it has much character, and beautiful gardens. The people working there were friendly. It also offers protected parking which we were looking for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very quiet in heart of Arequipa
Las Mercedes seems a little off the way but it's a very good establishment for travellers. Inexpensive and very comfortable. The bathroom is a little aged but the king size bed made up for it. Hotel staff were very helpful and even went to the trouble of making us a very early brekkie because of our 6:30 am checkout. Very good value for a family.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel Close to downtown
Hotel is Close to center, monasteries, restaurants and artisan market. The hotel is close to the center of the square is the best weapon and walk because it is a lot of congestion of cars, the streets are very narrow and Arequipa is a very small .

2/10 Terrible

Lorne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a very tired old building. The carpets were dirty and an odor was present. Needs a huge investment to improve the experience

8/10 Good

Paul, Sydney

Liked: Cleanliness, staff & service, room comfort
Nice Central Location in Grand Building
Comfortable stay just shy of a month. Very friendly staff.

10/10 Excellent

narelle, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Lots of class but so comfortable and friendly, helpful beyond belief. Short walk to centre, and attractions.

6/10 Okay

Sheila, California

Disliked: Room comfort
Hot showers. Good for a budget hotel. On a busy street and next to a skateboard park.

2/10 Terrible

Adrián

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCIA.
Horrible. Las habitaciones sucias, llenas de telarañas y polvo. Las alfombras llenas de humedad. Entiendo que es una casa residencial colonial, pero deberían limpiar más! todo huele a humedad. No recomendable, tuve que cancelar mi reservación y buscar una nueva.
Stayed 3 nights in Dec 2023

8/10 Good

Expedia

Travelled with family
Liked: Cleanliness, room comfort
Todo bien
Stayed 1 night in Jan 2021

10/10 Excellent

SUNGPIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and early in in the morning
Very friendly staff. Early check in
Stayed 1 night in Feb 2019
Response from Ursula de Cordova on Feb 12, 2019
Mr. Sungpil: Thank you very much. Your opinion help us tu work whith more power!!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ursula de Cordova, Manager on Oct 31, 2018
Dear Mr. Alexander: Thank you so much for your commentes that help us to continue improving our service. It was a pleasure to having you here.!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito simples, mas muito confortável e limpo e o serviço é incrível. Pessoas muito atenciosas. Parece a casa da avó.
Stayed 3 nights in Oct 2018
Response from Ursula de Cordova, Manager on Oct 12, 2018
Muito obrigado Sra. Sabrina pelo seu comentário que nos gratifica e nos encoraja a continuar trabalhando com esforço para que a estadia de nossos hóspedes seja segura, agradável e confortável.

8/10 Good

Jochen, München

Liked: Staff & service
Nahe dem Zentrum
Meine Ankunft um 2 h nachts, der Rezeptionist konnte meine Reservierung im Internet nicht finden, erst nachdem er mich an den Computer ranließ, war das Problem gelöst. Problem: wenig Personal, um das Tor zu öffnen; man muss schon Geduld haben, bis einem aufgetan wird. Man ist aber -sofern jemand erreichbar ist- sehr entgegenkommend und behilflich. Die Einrichtung ist schon ein bisschen in die Jahre gekommen.
Stayed 2 nights in Aug 2018
Response from Ursula de Cordova, Manager on Sep 3, 2018
Lieber Herr Jochen, wir bedauern, was passiert ist. Vielen Dank für Ihre Bewertung, die uns motiviert und uns mehr Verantwortung für unsere Arbeit nimmt, um den besten Aufenthalt für unsere Gäste zu erreichen.

10/10 Excellent

sylvie, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choix
Proche du centre. Personnel très sympa et prévenant. Hôtel joli. Petit déjeuner très bon. Un peu froid dans la chambre, mais une tonne de couverture.
Stayed 1 night in Jul 2018
Response from Alejandra Córdova on Jul 28, 2018
Chère Mme Sylvie: Merci beaucoup pour votre aimable commentaire qui nous encourage et nous engage à continuer de travailler avec dévouement et engagement. Bon voyage!!!

10/10 Excellent

SUSNNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr höflich und zuvorkommend.
Response from Ursula de Cordova, Manager on May 8, 2018
Vielen Dank für Ihren Kommentar, der uns dazu ermutigt, weiter mit Anstrengung zu arbeiten.

8/10 Good

Ann, Hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was kind and helpful. We arrived at 5.30 and they offered us a room of half price to settle down. They took care of your needs. Breakfast was good. The premises was big and beautiful. Most importantly, the main entrance was always locked and monitored by a CCTV.
Stayed 2 nights in Apr 2018
Response from Ursula de Cordova on Apr 10, 2018
Dear Madam Ann: Thank you very much for your comments that encourages us to work and strive to give a good service to our guests. Best Regards,

10/10 Excellent

Felix, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, ideal para tomar descanso claro esta, el personal es muy amable, la ubicacion es a 500 metros de la plaza de armas de la ciudad. Hotel is good, ideal for sleeping, the staff is friendly.
Stayed 1 night in Mar 2018
Response from Ursula de Cordova, Manager on Apr 10, 2018
Estimado Sr. Felix: Muchas gracias por su comentario que nos compromete a continuar esforzándonos en dar el mejor servicio a nuestros huéspedes. Cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018
Response from Ursula de Cordova, Manager on Jan 10, 2018
Muchas gracias por su puntuación que nos motiva y nos hace tomar con mayor responsabilidad nuestra labor de lograr la mejor estadía para nuestros huéspedes.

6/10 Okay

karen , toluca

Liked: Room comfort
Disliked: Property conditions & facilities
Olor a humedad
Tiene buena ubicación, habitación amplia, las instalaciones son antiguas con olor a humedad
Stayed 1 night in Nov 2017
Response from Ursula de Cordova, Gerente on Nov 30, 2017
Estimada Sra. Karen: Gracias por su comentario que nos ayuda a esforzarnos para darles un mejor servicio. Cordial saludo,

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Austero, pero muy cómodo y de limpieza impecable. El Sr. Germancito: lo máximo! Siempre atento y con muy buena disposición.
Stayed 8 nights in Oct 2017
Estimado Sr. Julio Cesar: Muchas gracias por su comentario y por apreciar la dedicación del personal por hacer su estadía confortable, segura y con calidad. Cordial saludo, Ursula de Cordova Gerente

10/10 Excellent

Jimy Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL CON MUCHA TRANQUILIDAD Y MUY COMODO
Limpieza de la habitación y del hotel en general es impecable, la calidad del servicio, los servicios del hotel y su ubicación del hotel son magníficos. El hecho de estar al costado de un supermercado es muy importante y se complementa con la cercanía a la Plaza de Armas, es muy bonita la caminata desde el hotel hasta la Plaza (Menos de cuadras).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel de l'hôtel charmant
Situé à 8 mn de la place des armes. Hotel très propre Bon rapport qualité prix

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Not Provided, Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Demeure charmante au coeur d'Arequipa
Moyennant bien placé car legerement excentré du centre (10 min à pied) mais établissement ayant rempli parfaitement son rôle : confortable, calme, eau chaude, equipe à l'écoute et accommodante.

8/10 Good

Annika, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt och prisvärt, rekommenderas!
Mycket hjälpsam och trevlig personal, bra service. Centralt beläget. Äldre byggnad med mycket personlighet. Rent och fräscht. Bra pris. Rekommenderas!