Rooftop terrace

Reviews of Casa Andina Premium Arequipa

4 out of 5
Casa Andina Premium Arequipa
Ugarte 403, Arequipa, Arequipa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 326 reviews" "
Rating 8 - Good. 76 out of 326 reviews" "
Rating 6 - Okay. 22 out of 326 reviews" "
Rating 4 - Poor. 8 out of 326 reviews" "
Rating 2 - Terrible. 3 out of 326 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to historic center and restaurants.
Stayed 3 nights in Feb 2024
Response from Javier Tejeda on Mar 1, 2024
Hi Gerardo,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient. We strive to provide our guests with a comfortable and convenient experience, and we're glad to hear that we succeeded during your visit.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards,Javier TejedaHotel Manager

10/10 Excellent

Robin

Stayed 2 nights in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Aerequipa hotel
The hotel is in a great location walking distance to the historic square. It is close to many great restaurants. The hotel is beautiful and historic with a very nice restaurant. We look forward to staying here again
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff is extremely friendly Breakfast was delicious
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amber

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, great location, very friendly staff, beautiful lobby areas.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rose

Liked: Amenities
Loved this place!
Stayed 1 night in Sep 2023
Response from Mariajose Caceres, hotel manager on Sep 21, 2023
Dear Rose,We are delighted to hear that you had a positive experience with us. We truly appreciate your feedback.Best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to the best dining.
Stayed 7 nights in Aug 2023
Response from Mariajose Caceres, hotel manager on Sep 21, 2023
Dear Michael,We are pleased to hear that you recognized our proximity to the best dining options. Your feedback is important to us, and we're glad you had a positive experience.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at the Casa Andina Premium in Arequipa are exceptional during our entire two-week visit in Arequipa.
Stayed 4 nights in Aug 2023
Response from Mariajose Caceres, hotel manager on Sep 21, 2023
Dear John,We are thrilled to hear that you felt our commitment to providing the best service during your visit. Your feedback is greatly appreciated.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from Mariajose Caceres, hotel manager on Sep 21, 2023
ear John,Thank you very much for taking the time to complete our survey. We truly appreciate your valuable comments.Sincerely,

10/10 Excellent

Neri, Bellaire

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and relatively close to the main plaza. The rooms were excellent, clean, quiet and the amenities from the breakfast to the spa were wonderful.
Stayed 1 night in Jul 2023
Response from Mariajose Caceres Arispe - Hotel Manager on Jul 19, 2023
Dera Neri,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. Our prime location near the main plaza is indeed one of the highlights of our hotel, making it convenient for guests to explore the area.It brings us immense joy to know that you found our rooms to be excellent, clean, and peaceful. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests have a relaxing experience.Moreover, we're delighted that you appreciated our breakfast and spa amenities. We believe that a satisfying breakfast sets the tone for the day.Your positive comments encourage us to continue delivering exceptional service and top-notch amenities. We hope to welcome you back soon for another enjoyable stay. If there's anything specific you would like during your next visit, please don't hesitate to let us know. Thank you again for choosing our hotel and for sharing your kind words.

10/10 Excellent

Todd

Stayed 3 nights in Jun 2023
Response from Mariajose Caceres Arispe Hotel Manager on Jul 10, 2023
Dear Todd, I appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. We would be grateful to receive another opportunity to welcome you back at our hotel.Kind regards,

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layover traveling from Arequipa to Chicago

10/10 Excellent

Lilian, Mendham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in downtown Arequipa. Stayed in master suite 102, which was a dream!
Stayed 3 nights in Nov 2022

10/10 Excellent

Jagtar Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and close to all city centre
Stayed 3 nights in Nov 2022

8/10 Good

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Los cuartos ya necesitan renovación
Stayed 2 nights in Jul 2022
Response from Mariajose Caceres Arispe - Hotel Manager on Jul 5, 2022
Estimado Sebastian, Te agradezco por tomarte el tiempo de compartir tus impresiones respecto a tu estadía en nuestro Casa Andina Premium Arequipa. Tomaremos las acciones correspondientes para mejorar los puntos mencionados. Esperamos nos puedas brindar una nueva oportunidad para servirte mejor y resarcir esta impresión. Atentamente,

10/10 Excellent

Rossana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast, staff super friendly and a couple of blocks away from downtown center.
Stayed 1 night in Jun 2022
Response from Mariajose Caceres Arispe - Hotel Manager on Jun 27, 2022
Dear Rossana, We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments. We would be grateful to receive you in another opportunity. Kind regards,

10/10 Excellent

Cesar, Larkspur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Faisal, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are a bit dated but the beds are gigantic and comfy. The staff were the highlight here, very friendly and helpful. Definitely a good hotel option in the centre of Arequipa.
Stayed 3 nights in May 2022
Response from Mariajose Caceres - General Manager on Jun 20, 2022
Dear Faisal, We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments. We would be grateful to receive you in another opportunity . Kind regards,

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful hotel. This was my second stay at the hotel. I highly recommend it. The hotel is in a great location., only minutes to the spectacular plaza. The entire staff were so friendly and accommodating, plus a lot of the staff were bilingual. Looking forward to our next stay.
Stayed 1 night in May 2022
Response from Mariajose Caceres - General Manager on Jun 20, 2022
Dear Joseph, Thank you very much for the time you set aside to share your nice comments regarding your experience at our Casa Andina Premium Arequipa Hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We will be sharing your nice comments with our staff, it will be very rewarding for them to know about the great job they are doing. We sincerely hope to have you with us again at any of our properties. Regards,

10/10 Excellent

Paula

Stayed 3 nights in May 2022

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 2 nights in Apr 2022
Response from Mariajose Caceres - General Manager on May 5, 2022
Mr. David, we are sorry that your stay was not to your liking, we appreciate your comments, they help us to improve, we will take the corresponding corrective actions. Thank you.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent service.
Stayed 3 nights in Apr 2022
Response from Mariajose Caceres - General Manager on May 5, 2022
Mrs. Maria, thank you very much for your comments; We are glad that you enjoyed your stay with us. It will be a pleasure to attend you in a next opportunity. Greetings!

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2022

10/10 Excellent

Roger, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to restaurants and bars, only a few blocks from the main square. Staff is super helpful and nice. Kudos to the training crew, they have done an excellent job.
Stayed 3 nights in Dec 2021

8/10 Good

Mahtab, potomac

Travelled with partner
Liked: Cleanliness, staff & service
The public spaces of this hotel are tasteful and beautiful, with lovely antiques and subtle minimal decor - and may be the basis for the 5* rating. The staff are excellent and work very hard. Breakfast is adequate. The rooms are certainly not 5*, they are dated, and very minimal, stale. A paint smell overwhelms in some rooms.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from Alek - Guest Relations Coordinator on Mar 3, 2020
Dear Guest, Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas. We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways. Best regards, Aleksi Ferreyra Guest Relations Coordinator

8/10 Good

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Alek - Guest Relations Coordinator on Mar 3, 2020
Dear Matthew, Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas. We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways. Best regards, Aleksi Ferreyra Guest Relations Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Alek - Guest Relations Coordinator on Feb 3, 2020
Dear Guest, Thank you for sharing your comments regarding your recent stay. We are happy that could share memorables times together and we hope we have your preference in the future. Best regards, Aleksi Ferreyra Guest Relations Coordinator

10/10 Excellent

John D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly staff. Great location and comfortable and clean.
Stayed 3 nights in Dec 2019
Response from Alek - Guest Relations Coordiantor on Dec 30, 2019
Thank you for staying with us! Your feedback is very important to us. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, great atmosphere, location makes all downtown activities very accesible
Stayed 1 night in Dec 2019
Response from Alek - Guest Relations Coordiantor on Dec 12, 2019
Dear guest, Thank you for your comments, your feedback is very important for us. Best regards,

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alek - Guest Relations Coordiantor on Dec 9, 2019
Estimado Mario, Que grato poder recibir sus comentarios, su feedback es muy importante para nosotros y estamos contentos de haber compartido una grata estadía con usted. Atentamente,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Alek - Guest Relations Coordiantor on Dec 9, 2019
Estimado huésped, Muchas gracias por sus comentarios. Su feedback es muy importante para nosotros. Atentamente,

10/10 Excellent

Hubert

Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Limited selection of breakfast items on the Sunday buffet. The white cheese seemed old and dry. Everything else including all interactions with staff were excellent
Stayed 1 night in Nov 2019
Response from Alek - Guest Relations Coordiantor on Nov 19, 2019
Thank you very much for your comments, your feedback is very important to us and we will work to constantly improve. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Alek - Guest Relations Coordiantor on Nov 12, 2019
Thank you very much for your comments, your feedback is very important for us. Best regards,

8/10 Good

Patty, Lima

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very nice and courteous. The hotel is a historic building from the XVIII century
Stayed 3 nights in Oct 2019
Response from Alek - Guest Relations Coordiantor on Nov 12, 2019
Thank you very much for your comments your feedback is very important for us. Best regards,

10/10 Excellent

Jane, NOTL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building, great part of town, good area for restaurants, shopping etc.
Stayed 2 nights in Oct 2019
Response from Alek - Guest Relations Coordiantor on Oct 18, 2019
Dear Jane, Thank you very much for your comments. We are always eager to provide with the best experiences. Best regards,

10/10 Excellent

K.fdez, Dom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent service. Faster service in the restaurant is required.
Stayed 1 night in Sep 2019
Response from Alek - Guest Relations Coordiantor on Oct 4, 2019
Thank you very much for your comments, we are always eager to improve and to exceed your expectations every time. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We had a nice room however our friend got a very bad room. Tiny with no window.
Stayed 1 night in Sep 2019
Response from Alek - Guest Relations Coordinator on Sep 27, 2019
Dear guest, Thank you very much for your comments for they help us to constantly improve. We area handling this information to the respective areas to come up with an immediate improvement plan. Best regards,

10/10 Excellent

Stanley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Alek - Guest Relations Coordinator on Sep 16, 2019
Thank you very much for your review. Best regards,

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Stayed 6 nights in Sep 2019

10/10 Excellent

Kishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great casa
Hotel was amazing, has a good casa feel. Breakfast was decent compared to other 5-star hotels. We upgraded our booking to suite which was great.
Stayed 2 nights in Aug 2019
Response from Alek - Guest Relations Coordinator on Sep 4, 2019
Dear Kishan, Thank you very much for your comments, we are happy to know that we could share with your memorable times. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, the building is beautiful but most of all the staff - each and everyone - are warm, efficient and professional. They always make me feel I’m at home and are amongst the best I’ve had anywhere in the world and I travel a great deal.
Stayed 1 night in Jul 2019
Response from Aleksi F. - Guest Relations Coordinator on Aug 5, 2019
Dear Guest, Thank you very much for your review. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and location. Friendly staff. I have stayed here several times.
Stayed 1 night in Jun 2019
Response from Casa Andina Premium Arequipa on Aug 6, 2019
Thank you very much for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The combination of high quality service and offerings, with the spaciousness of traditional architecture with high ceilings.
Stayed 2 nights in Jun 2019
Response from Casa Andina Premium Arequipa on Aug 6, 2019
Thank you very much for your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quaint with modern amenities and staff was great. It was quiet and very peaceful.
Stayed 1 night in Jul 2019
Response from Casa Andina Premium Arequipa on Aug 6, 2019
Thank you very much for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities, well renovated. Staff could not be more helpful and friendly
Stayed 1 night in Jul 2019
Response from Casa Andina Premium Arequipa on Aug 6, 2019
Thank you very much for your review.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish lobby and bar, lovely quiet room, great breakfast, no gym or spa facilities. Very convenient location.
Stayed 2 nights in Jun 2019
Response from Aleksi - Guest Relations Coordinator on Jul 3, 2019
Dear guest, Thank you very much for your comments. Your feedback help us improve and become a much better experience. Kindest regards,