Exterior

Reviews of Residence Inn Appleton

3 out of 5
Residence Inn Appleton
310 Metro Drive, Appleton, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 143 reviews" "
Rating 8 - Good. 36 out of 143 reviews" "
Rating 6 - Okay. 5 out of 143 reviews" "
Rating 4 - Poor. 6 out of 143 reviews" "
Rating 2 - Terrible. 6 out of 143 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sandy

Travelled with partner
Disliked: Amenities, property conditions & facilities
February 17, 2024. DO NOT STAY HERE!!!! NO POOL NO HOT TUB didn't find out until we were checked in. 1st room had a TV that only faced the bed room. 2nd room sounded like you were in a wind tunnel, fridge sounded like it was reving up to take off, there a dog across the hall that has been barking for the last 2 hours. The TV in this room is so dark and of course you can't adjust the brightness. February 18th, wake up call at 6:56 from the 2 barking dogs across the hall, again they barked until 8:38. The dispensers in the tub for body wash, shampoo and conditioner are empty. Turned on the tub and the water.was brown, let it run for 5 minutes. At.7:30 there was nothing left a the breakfast they offer. All I can.say is what a joke of a hotel, thank goodness it is only for 1 night. I also have travel insurance and will be filing a claim for inconvenience when I get home. This is no joke DO NOT STAY HERE unless you want to get disappointed.
Stayed 1 night in Feb 2024

6/10 Okay

Wendy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed one night and room was nice, but faucet ran all the time and so did the toilet. Room had all the amenities, but for $200 i thought that maintenance would be kept up a little more.
Stayed 1 night in Dec 2023
Response from Alyx on Feb 7, 2024
Dear Wendy, thank you for taking time to review your stay with us. I apologize for the plumbing issues you encountered in your room. Our rates generally rise during Packer Games or busier times. I understand that you expect more from your stay when you are paying more and I again apologize. We are working on many maintenance projects in the meantime we hope can improve our guests experiences.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came up for a weekend to go Christmas shopping. What a great place to stay!! Everyone was friendly, the breakfast was delicious, exercise room, pool, and hot tub!!
Stayed 2 nights in Dec 2023

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
We liked the price for the kitchenette that was in the room. The hot tub and pool was great place to relax and enjoy. The included breakfast was hot and tasty.
Stayed 2 nights in Nov 2023
Response from Christopher on Dec 1, 2023
Wanda,Thank you so much for your feedback on your stay with us! We love hearing that our amenities created an experience you and your family enjoyed. We certainly hope that the next time you are in Appleton, you come see us again.ChristopherGeneral Manager

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable.
Stayed 7 nights in Sep 2023
Response from Christopher on Dec 1, 2023
Tina,Thank you so much for the review and we are so glad to hear that your room was clean & comfortable. We appreciate all feedback, but hearing that guests are comfortable and happy during their stay is our favorite kind!We hope to see you very soon!ChristopherGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jo Ann

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Stayed 1 night in Jul 2023

10/10 Excellent

Alysia

Travelled with partner
Liked: Cleanliness, staff & service
Could use more noise barrier.
Stayed 1 night in Jul 2023
Response from Mike GM on Jul 12, 2023
Thank you for your kind score, we will be doing renovations and updates starting in the 4th quarter this year and continuing into 2024.

6/10 Okay

Alicean

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the whirlpool & free breakfast, I didn't like having to go get another key card six times to get into my room.
Stayed 2 nights in Jun 2023
Response from Mike GM on Jul 12, 2023
I do apologize for the key issue, we will be upgrading our system to RFID in the 4th quarter this year.

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our refrigerator was covered with many deep dents looked shabby. The room wasn't cleaned after one night stay and we weren't told beforehand that was policy (if it was).
Stayed 2 nights in Feb 2023
Response from Mike GM on Mar 20, 2023
Thank you for your response, I am sorry that we did not let you know, that housekeeping services for stays under 3 days are by request.

8/10 Good

Joshua, Waukegan

Stayed 1 night in Feb 2023
Response from Mike GM on Mar 20, 2023
Thank you,

8/10 Good

Ray

Stayed 1 night in Feb 2023
Response from Mike GM on Mar 20, 2023
Thank you,

4/10 Poor

Lyle

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2023
Response from Christopher on Dec 1, 2023
Lyle,I am so sorry to see that your stay with us didn't live up to your standards. We strive to create top notch guest experiences for all of our guests and continue to work with our team to ensure we are learning from the feedback we receive. If there was anything about your stay that you would like to discuss further, please don't hesitate to reach out.We sincerely hope to see you again in the future!ChristopherGeneral Manager

6/10 Okay

Henry

Business traveller
Disliked: Amenities
The property is a little dated, Breakfast was mediocre. The staff was a little strange. Maybe it's just me.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this hotel for Christmas shopping. It’s very close to the mall, great restaurants, and specialty stores nearby. Our room had a full kitchen, a separate bedroom, large bathroom, and a sofa sleeper. Loved everything about this place. Will definitely stay again.
Stayed 2 nights in Dec 2022

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incykind and helpful. The breakfast was really good. Our room was never replenished with towels or the bed made during our 3 night stay. The front desk said I was suppose to request that but we weren’t told that during check in. Otherwise, perfect hotel for our needs.
Stayed 3 nights in Nov 2022

8/10 Good

Eva

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mike GM on Sep 8, 2022
Thank you for taking the time to respond to the survey!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large suites, very clean and comfortable! Good breakfast as well!
Stayed 4 nights in Jul 2022
Response from Mike GM on Sep 8, 2022
We agree :) Thank you for your kind Score! Have a great day!!

10/10 Excellent

Kristie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Quiet and clean, friendly staff, great location close to the highway.
Stayed 5 nights in Jul 2022
Response from Mike GM on Sep 8, 2022
Thank you for your kind Score! Have a great day!!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, feels new, reasonably good included breakfast, all amenities including pool/hot tub, outside grill, business center in good working order, overall very good choice for the area
Stayed 1 night in May 2022

10/10 Excellent

Eleise

Stayed 1 night in Apr 2022

10/10 Excellent

Editt

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Clean, spacious room. Good breakfast. Liked the noon check-out, the pool open until midnight and breakfast hours 7:00-10:00 on Sunday morning.
Stayed 1 night in Mar 2022
Response from Mike GM on Mar 22, 2022
Thank you for your kind review, We look forward to serving you again in the future!

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Mike GM on Mar 22, 2022
Thank you for your kind score, we look forward to your return!

10/10 Excellent

Gabby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was winter Residence Inn was super clean and the staff was super friendly. The only issue we had with the staff was that we were almost parked in by one of their laundry staff since they parked opposite of everyone else. We stayed in a room that had a Kitchenette in it and there was practically a full kitchen available, complete with a dishwasher, dishes, and an ice maker. The biggest issue we had with the room was there was a draft coming in from the windows, and in a Wisconsin winter it was difficult to keep the room warm, had to use the extra blankets provided just to stay warm while we slept.
Stayed 2 nights in Jan 2022
Response from Mike GM on Feb 7, 2022
Thank you for your kind response!

10/10 Excellent

Scott

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, excellent breakfast.
Stayed 1 night in Dec 2021
Response from Mike GM on Dec 29, 2021
Thank you for your comments, we greatly appreciate it!!

2/10 Terrible

Paula

Stayed 1 night in Oct 2021

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room have bed bugs I paid 552 just to have bed bugs
Stayed 2 nights in Sep 2021
Response from Mike GM on Sep 13, 2021
The room has been inspected and no signs of any bed bugs detected by the exterminating company. We hope you can determine where you might have picked them up.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence Inn is my go to anywhere I travel. They have consistently been the best hotels I have stayed in.
Stayed 1 night in Aug 2021
Response from Mike GM on Aug 10, 2021
Thank you for your comments!!

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the room and the bed was quite comfortable. Breakfast was good. Based on this I would stay here again. The only downer was the swimming pool. Instead of being able to walk into the pool there was ladders, which is okay for the younger jet set. But when you are older ladders are somewhat limiting. There was the chair which isn't all that convenient
Stayed 1 night in Jul 2021
Response from Mike GM on Aug 10, 2021
Thank you Alan for your comments

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mike GM on Aug 10, 2021
Thank you Kathy!!

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staycation!
Excellent stay! Great room… amazing comfortable bed. Loved the room layout. Very good breakfast… even had waffles. Sandwiches to go!
Stayed 1 night in Jul 2021
Response from Mike GM on Jul 26, 2021
Thank you for your comments!!

10/10 Excellent

JOYCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun for the 4th of July
My family and I traveled over the 4th of July. The staff was friendly, hotel insides was clean including our room. The breakfast was ok (restricted due to COVID). The only negative was the weeds (thistles) in the grass.
Stayed 6 nights in Jul 2021
Response from Mike GM on Jul 12, 2021
Joyce, Thank you for your kind response, we look forward to you staying with us again!

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
2 bedroom 2 bathroom suite was perfect, had plenty of room and very clean. Having full size fridge and utensils was great when we picked up dinner. Pool was small but luckily we had it all to ourselves. Breakfast was good. Would recommend to anyone.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for tour of college
Came to Appleton for a tour of the LU campus with my daughter. Location between airport and LU was perfect. Mall right there too along with a few eateries. Place was quiet except the walls were maybe a bit thin so we could hear the people walking upstairs (and they seemed to do a lot of walking). It was nice to have a full fridge and small kitchen with stovetop, so we could prepare some food there. We used Appleton as our base to see one other college in IL so we were there for 4 nights. Would definitely stay again.
Stayed 4 nights in Mar 2021
Response from Mike GM on Apr 5, 2021
Thank you, for your kind response. We look forward to your return to LU!

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Located close to shopping was a plus ++++. The hotel was clean & the room was nice. The gentleman at the front desk was very pleasant & personable.
Stayed 1 night in Jan 2021
Response from Mike - GM on Feb 8, 2021
Thank you for your kind comments and taking the time to respond!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff super friendly and helpful. Was disappointed with the pool use schedule. Was only able to schedule a time for very early morning yet saw the pool was empty during a lot of "booked" times.
Stayed 1 night in Jan 2021
Response from Mike - GM on Feb 8, 2021
Thank you for taking the time, as we navigate through these unusual times, we are thankful for comments like these to help us improve! Your comment has us working on a more rigorous set-up with more accountability.

8/10 Good

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2021
Response from Mike - GM on Feb 1, 2021
Thank you for your response. If you have any follow-up, please reach out to us. Thank you,

10/10 Excellent

Sydonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Mike GM on Jan 18, 2021
Thank you for your scores, we look forward to you staying with us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, luxurious room, kitchenette, friendly staff. Though we only stayed a night it was a comfortable stay away from home.
Stayed 1 night in Dec 2020
Response from Mike GM on Jan 4, 2021
Thank you for your response, we appreciate your kind words. Thank you, Mike GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super Friendly Front Desk. Very welcoming. Room provided everything that we needed. Nice place to stay when you have an early flight.
Stayed 1 night in Dec 2020
Response from GM on Dec 27, 2020
Thank you for your kind response! We appreciate you staying with us! Mike GM

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
It was a nice trip. The room was clean and the staff were the best. I recommend highly.
Stayed 1 night in Oct 2020
Response from Mike GM on Nov 4, 2020
Thank you for your comments! We really appreciate the response!!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Mike on Sep 28, 2020
Thank you, we hope to be a 5 next time. :(

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get-a-way
Awesome stay. Everything was perfect. Nice toiletries, well-appointed kitchenette. The microwave popcorn was a nice touch. Will be back!
Stayed 2 nights in Jul 2020
Response from Mike GM on Jul 13, 2020
Susan, Thank you so much for your kind review!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience
This hotel is very nice. The room was immaculate and spacious. It's got a kitchenette in ut with a full size fride and a 2 burner stove with dishes and pots and pans if which is an amazing perk if that's something you need. The staff is very friendly. Check in process is smooth. Overall it's a good experience. They do allow dogs which for me is usually a big turn off but I'm fine with it if the rooms don't have traces that animals have been there. Odors etc. This wasn't a problem at all so I wouldn't hesitate to stay there again.
Stayed 3 nights in May 2020
Response from Mike GM on Jun 1, 2020
Thank you Joshua for your comments!!