Chapel

Reviews of Botanic Sanctuary Antwerp - The Leading Hotels of the World

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 49 reviews" "
Rating 8 - Good. 3 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting property, and excellent staff. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in to when we left everything was great. Very clean, very convenient, and beautiful place. Would go back in a heartbeat!
Stayed 1 night in Apr 2024

10/10 Excellent

George M.

Stayed 4 nights in Feb 2024

8/10 Good

Jasmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Centrally situated. Room very zen and dimly lit in monastery. Food variety frustrating. Nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Rhys

Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely place but there was no hot water unfortunately so cold shower in the morning.
Stayed 1 night in Nov 2023

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel so much. The hotel staff are very friendly and helpful. The interior of the hotel is stunning. Especially the swimming pool, surprisingly beautiful. Will definitely go back and stay there regularly.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 14, 2023
Dear Feng, We extend our sincere appreciation for your positive feedback! Your kind words regarding your experience at our hotel and the commendation of our friendly and helpful staff are truly gratifying.We are pleased to learn that you found the interior of the hotel to be stunning, and that the swimming pool, in particular, exceeded your expectations. Creating a memorable and aesthetically pleasing environment for our guests is a central focus of our commitment to excellence.We anticipate the pleasure of welcoming you back regularly, ensuring each visit is filled with delightful experiences. Thank you for selecting Botanic Sanctuary Antwerp. We eagerly await the opportunity to host you once again in the near future.Warm regards,Doris AppeldoornGuest Relations

10/10 Excellent

luis antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely monastery converted into an hotel Superb attention on every detail One of our best stays in years
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 26, 2023
Dear Louis, We kindly thank you for proving us with your feedback. We are thrilled to receive your fantastic score and review.It is our utmost pleasure to learn that you consider your stay as one of the best in years. Furthermore, we are extremely happy that you have enjoyed the attention to detail in the entire hotel. Mr. Louis, we are looking forward to welcoming you again at Botanic Sanctuary Antwerp. Warm regards, Doris AppeldoornGuest Relations

10/10 Excellent

George M.

Travelled with partner
Liked: Amenities
Property is great but the city is ugly
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 28, 2023
Dear Mr. George,We express our sincere gratitude for sharing your feedback with us. Your outstanding review has filled us with joy, and we are delighted to know that your experience at our property was great.While it saddens us to hear that the city didn't meet your expectations, please know that we are fully committed to ensuring your future visits are as enjoyable as possible. We would be more than happy to provide you with recommendations and assistance to enhance your experience when you return.Mr. George, we eagerly look forward to welcoming you back to the Botanic Sanctuary Antwerp in the near future.Warm regards,Lucky GrechGuest Relations

10/10 Excellent

Debi, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Botanic Sanctuary! The food, spa, rooms and staff made for a wonderful stay. I would love to come back some day.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 28, 2023
Dear Ms. Debi,We sincerely appreciate you taking the time to share your feedback following your recent stay at Botanic Sanctuary Antwerp.Your outstanding score and glowing review have filled us with immense joy. It's truly gratifying to know that your stay was so enjoyable that you are contemplating a return visit. We are thrilled that you found our Botanic Health Spa, rooms, and service to be of high satisfaction.Ms. Debi, we eagerly anticipate the opportunity to welcome you back to Botanic Sanctuary Antwerp in the future.Warm regards,Lucky GrechGuest Relations

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
Such a wonderful property, beautifully decorated and laced with history. The staff were incredible and couldn’t do enough. Would’ve happily moved into our suite and never left!
Stayed 3 nights in Aug 2023
Response from Guest Relations on Sep 28, 2023
Dear Ms. Jessica,Thank you for sharing your delightful feedback with us. We are thrilled to hear that you had such a wonderful experience during your stay at Botanic Sanctuary Antwerp.It is heartening to know that you appreciated the beauty of our decor and the rich history that our property holds. Our dedicated staff takes great pride in providing exceptional service, and we are pleased to hear that their efforts left such a positive impression on you.Your kind words about wanting to move into your suite and never leave truly warm our hearts. We would be absolutely delighted to welcome you back for another memorable stay whenever you choose to return.Thank you for choosing our establishment, and we look forward to serving you again in the future.Warm regards,Doris Appeldoorn Guest Relations

10/10 Excellent

Sally

Stayed 4 nights in Aug 2023
Response from Guest Relations on Sep 28, 2023
Dear Ms. Sally, We sincerely appreciate your fantastic rating. It was our genuine pleasure to host you at Botanic Sanctuary Antwerp, and we look forward to the opportunity of welcoming you back in the future.Warm regards,Doris Appeldoorn Guest Relations

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Relations on Jul 13, 2023
Beste Hilda, Hartelijk dank voor uw beoordeling. Het spreekt voor zich dat we erg vereerd zijn dat u een zeer comfortabel en plezierig verblijf bij ons heeft gehad. Wij danken u voor uw verblijf en hopen u spoedig in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Emilie de Lint

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous!
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 13, 2023
Dear Michael, We would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your experience with us was an enjoyable one.It would be our utmost pleasure to have the opportunity to welcome you back in the near future, and we assure you that we will always be available to assist you with any needs or requests you may have.With kind regards, Emilie de Lint Guest Relations Supervisor

6/10 Okay

Lucie

Stayed 1 night in Feb 2023

10/10 Excellent

daniella, richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

VLADIMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with amazing restaurant HERTOG Jan!!!
Stayed 2 nights in Jun 2022
Response from NJK on Jul 16, 2022
Dear Vladimir, Thank you very much for your high score. We are very happy to read that you had a pleasant stay in our hotel. How nice that you have had the opportunity to experience a diner at Hertog Jan and that everything was amazing. We hope to welcome you again in the future at Botanic Sanctuary Antwerp. Warm greetings, Noa Korsten Reservations Botanic Sanctuary Antwerp +32 3 269 00 00

10/10 Excellent

Erynn

Stayed 1 night in May 2022

10/10 Excellent

Ronald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtige locatie midden in het centrum van Antwerpen
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super verblijf! Enige minpunt was de ‘wekdienst’. We werden wakker door het luide gekwebbel van de poetsdames in de gang en de kamer tegenover de onze.
Stayed 1 night in Feb 2024

10/10 Excellent

Nadine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Lucie

Stayed 1 night in Feb 2024

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uiterst aangenaam verblijf
Fantastische accomodatie en service
Stayed 1 night in Jan 2024

10/10 Excellent

Juergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 14, 2023
Dear William, Thank you sincerely for awarding us a perfect 5/5 rating! We are thrilled to hear about your positive experience at our hotel. Your feedback inspires and motivates our team to maintain these high standards.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing Botanic Sanctuary Antwerp. We look forward to hosting you again in the future.Warm regards,Doris AppeldoornGuest Relations

10/10 Excellent

François

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Moment Magique
Un moment unique au coeur d'Anvers, le cadre, le service, la restauration, l'hébergement, le spa ....Tout y est parfait !
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 28, 2023
Cher Monsieur François,Je vous remercie d'avoir pris le temps de partager vos commentaires avec nous. Nous sommes absolument ravis d'apprendre que vous avez vécu une expérience unique et parfaite en plein cœur d'Anvers.Il est merveilleux de savoir que notre cadre, notre service, notre restauration, notre hébergement et notre spa ont tous contribué à rendre votre séjour exceptionnel. Offrir à nos clients une expérience mémorable et sans faille est notre priorité absolue, et vos commentaires renforcent notre engagement envers l'excellence.Nous vous sommes sincèrement reconnaissants pour vos aimables paroles et espérons avoir le plaisir de vous accueillir à nouveau pour un séjour parfait à l'avenir.Avec toute notre considération,Doris AppeldoornRelations avec la clientèle

10/10 Excellent

MARTYN

Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 19, 2023
Beste Martyn, Hartelijk dank voor uw prachtige beoordeling. Het was ons een genoegen u te mogen verwelkomen en wij zijn dat ook zeer vereerd te vernemen dat u heeft genoten van uw verblijf.Wij hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Yvo

Liked: Cleanliness, staff & service, property conditions & facilities
Very fine hotel
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 19, 2023
Beste Yvo, Wij willen u oprecht bedanken voor het delen van uw ervaring na uw recente verblijf in ons hotel.Uw positieve feedback is een waardevolle erkenning van onze inspanningen om gewaardeerde gasten zoals u een eersteklas service en ervaring te bieden. Ons doel is om een omgeving te creëren waarin gasten zich op hun gemak voelen en van alle aspecten van hun verblijf kunnen genieten.We kijken ernaar uit om u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 13, 2023
Beste Mike, Graag willen wij u hartelijk danken voor het achterlaten van deze prachtige beoordeling. We zijn verheugd te lezen dat u genoten van uw verblijf bij ons in Botanic Sanctuary Antwerp. Het ontvangen van uw feedback over uw ervaring zien wij als een zeer mooie beloning. Wij hopen u dan ook in in de nabije toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Geunna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 13, 2023
Beste Geunna, Zeer bedankt voor uw enorm fijne review, het personeel van Botanic Sanctuary Antwerp voelt zich enorm gewaardeerd. We zijn verheugd dat u heeft genoten en we hopen u nogmaals te mogen verwelkomen. Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

GEERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
een super hotel met valet parking super ontbijt goede ligging vlakbij de beter winkels en op wandelafstand van het oude stadsgedeelte
Stayed 1 night in May 2023
Response from Guest Relations Supervisor on Jul 13, 2023
Beste GEERT,Wij willen u bedanken voor uw recente verblijf bij ons in Botanic Sanctuary Antwerp. Het was een plezier om u te mogen ontvangen. Graag willen wij u hartelijk danken voor de genomen tijd en moeite die u heeft genomen om uw feedback met ons te delen. Hopende u binnenkort opnieuw te mogen verwelkomen.Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Gwendoline

Stayed 1 night in May 2023
Response from Guest Relations on Jul 13, 2023
Beste Gwendoline, Zeer bedankt voor u prachtige beoordeling. We zijn oprecht zeer opgetogen te vernemen dat u genoten heeft van uw verblijf. We hopen u snel terug te mogen verwelkomen. Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Claudia

Stayed 1 night in Apr 2023
Response from Emilie de Lint Guest Relations Supervisor on May 2, 2023
Beste Claudia,Graag willen wij u hartelijk danken voor uw prachtige score die u hier op Hotels.com over uw verblijf heeft achtergelaten. We zijn vereerd dat we aan uw verwachtingen hebben kunnen voldoen en dat u een uitstekende ervaring bij ons heeft gehad.Met vriendelijke groet, Emilie de Lint Guest Relations Supervisor Botanic Sanctuary Antwerp

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nog beter dan ik had verwacht. Super schoon, super mooie faciliteiten en geweldig personeel Wij hebben de tijd van ons leven gehad. Ontbijt is ook geweldig. Als ik 1 aandachtspuntje mag geven is het meer toezicht bij het zwembad: de mensen die vrijwel naakt het zwembad ingaan. Dat vind ik erg ongepast
Stayed 2 nights in Apr 2023
Response from Emilie de Lint Guest Relations Supervisor on May 2, 2023
Beste Francois,Hartelijk dank voor uw positieve review en uw vriendelijke woorden over onze services en faciliteiten. We begrijpen uw opmerking over het toezicht bij het zwembad en nemen uw feedback zeer serieus. We zullen zeker ons best doen om meer toezicht te houden en ervoor te zorgen dat alle gasten zich op hun gemak voelen tijdens hun verblijf bij ons.We het enorm dat u de tijd heeft genomen ons van uw feedback te voorzien en hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet, Emilie de Lint Guest Relations SupervisorBotanic Sanctuary Antwerp

10/10 Excellent

karima

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing personal service, hotel breakfast, room and spa all very good. Attention to detail, valet parking. We felt very welcomed and definitely book again.
Stayed 1 night in Apr 2023
Response from Emilie de Lint Guest Relations Supervisor on May 2, 2023
Dear Mark,Thank you for taking the time to leave such a positive review. We are delighted to hear that you enjoyed the personal service, hotel breakfast, room, and spa during your stay. We strive to provide our guests with the best possible experience, and we are thrilled that we were able to exceed your expectations.Thank you for choosing to stay with us and we look forward to welcome you back.With kind regards, Emilie de Lint Guest Relations Supervisor Botanic Sanctuary Antwerp

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Emilie de Lint Guest Relations Supervisor on May 2, 2023
Beste Nigel, Graag willen wij u hartelijk dank voor uw prachtige beoordeling die u hier ons heeft gegeven.Wij zijn verblijd te vernemen dat u heeft genoten van uw verblijf.Wij hopen u dan ook in de nabije toekomst terug te mogen verwelkomenMet gastronomische groet, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Børge Holst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En smuk helhedsoplevelse
Fantastisk helhedsoplevelse i de smukkeste omgivelser. Service, morgenmad, bar og restauranter var bare top klasse. Det eneste vi savnede var et koldt krops bad ifm. den finske sauna.
Stayed 2 nights in Apr 2023
Response from Emilie de Lint Guest Relations Supervisor on May 2, 2023
Dear Mr. HolstThank you for taking the time to share your experience with us. We are thrilled to hear that you had a fantastic stay and that our service, breakfast, bar, and restaurants met your expectations.We appreciate your feedback regarding the cold plunge pool and will definitely take it into consideration as we continue to enhance our guests' experiences.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.With kind regards, Emilie de Lint Guest Relations Supervisor

10/10 Excellent

Franck, Paris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La qualité de la restauration des bâtiments, l'atmosphère dans les bâtiments, le personnel particulièrement attentif

10/10 Excellent

Robertus

Stayed 1 night in Feb 2023

10/10 Excellent

Karolien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Erg mooi hotel, maar met kinderziektes
Wij waren er vlak na de opening, waardoor heel wat zaken nog niet op orde stonden. De wellness en fitness waren nog niet af waardoor ons een korting op het verblijf werd aangeboden (wat we sterk op prijs hebben gesteld). De valetparking en het onthaal was tiptop, de kamer oogde ook erg strak en was nagelnieuw. Alleen werkte kon de ventilatie en de airco nog niet bediend worden en moesten we hiervoor de receptie bellen, wat uiteraard vervelend is zowel voor de gast als voor de medewerker. Het ontbijt was verbluffend uitgebreid, van erg hoge kwaliteit... alleen al voor het ontbijt zouden we terugkeren.
Stayed 1 night in Apr 2022

8/10 Good

Daphne

Business traveller
Liked: Cleanliness, staff & service, amenities
hotel was fantastic, only minus was that the fitness was not open yet and the park in front of the hotel was closed, next to that lovely really luxury hotel (a little too luxurious even for me) but this comes with a 5* hotel, so that it is. nice room, lots of personal touches and staff will do anything to make your stay pleasant and comfortable. walking distance to the Meir for great shopping and just around the corner of Louis Vuitton, probably nice for the people who regularly stay at these 5* hotels :) would recommand!
Stayed 1 night in Jun 2022
Response from NJK on Jul 16, 2022
Dear Daphne, Thank you very much for your review. We are glad to hear that you had a pleasant stay with us. Our Botanic Health Club was not accessible during your stay due to the delay in delivery of the raw materials. We are once again very sorry for the inconvenience. We hope to welcome you again in the future at Botanic Sanctuary Antwerp with an opened Botanic Health Club. Warm greetings, Noa Korsten Reservations Botanic Sanctuary Antwerp +32 3 269 00 00

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Jasmin

Stayed 2 nights in May 2022