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Reviews of Heritage Hotel

2.5 out of 5
Heritage Hotel
Heritage Quay, St. John's, Antigua

Reviews

6.6
Rating 10 - Excellent. 41 out of 283 reviews" "
Rating 8 - Good. 85 out of 283 reviews" "
Rating 6 - Okay. 93 out of 283 reviews" "
Rating 4 - Poor. 40 out of 283 reviews" "
Rating 2 - Terrible. 24 out of 283 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

DEBBY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in city. Staff was very helpful. Rooms were spacious and had balcony! Looks like they are renovating and making updates. Loved our stay. Thank you
Stayed 1 night in Mar 2024

2/10 Terrible

Bonnie

Liked: Cleanliness
Room with balcony was fine until 10:00 PM. Loud thumping music, singing, shouting from nearby club kept me awake until 04:30 AM. Hotel could not change my room but they were considerate to allow me to check out and have the following nights refunded.

8/10 Good

ASANKA KOSALA PERERA

Liked: Cleanliness, property conditions & facilities
Breakfast service should improve with welcome smiles.
Stayed 2 nights in Mar 2024

6/10 Okay

emidio, woodbridge

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
needs a renovation.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place. Well kept with friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Osvaldo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Dec 2023

10/10 Excellent

Roselyn

Stayed 1 night in Sep 2023

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Nice view of the city. Close to everything.
Stayed 1 night in Jul 2023

4/10 Poor

Mark

Business traveller
Disliked: Amenities, property conditions & facilities
Within the city
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet or snail pace multiple drops. No water zero cant flush toilet Elevator broken ...i only stayed 2 days this building is falling apart
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and professional

2/10 Terrible

Baptiste

Stayed 1 night in Jan 2023

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they respected my privacy

10/10 Excellent

Thomas

Stayed 1 night in Dec 2022

2/10 Terrible

Dijaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Conrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2022

2/10 Terrible

Raymundo

Disliked: Cleanliness
Stayed 4 nights in Apr 2022

6/10 Okay

Melvina

Travelled with family
It is a good place for short stays 1 to 3 days
Stayed 9 nights in Mar 2022

6/10 Okay

Melvina

Disliked: Amenities
Stayed 6 nights in Mar 2022

2/10 Terrible

Jassy, Tortola. BVI

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator not working
Stayed 1 night in Mar 2022

10/10 Excellent

BONNY, Charlottesville

Stayed 1 night in Oct 2021

6/10 Okay

Emiliano

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Very large room; however very tired and in need of refurbishment. The lift seemed to be long term broken and nobody offered to help us with the suitcases despite being travelling with a baby and being sent to the 4th floor. Some of the staff quite unfriendly and unhelpful. Price way too high for what you get
Stayed 1 night in Jan 2022

10/10 Excellent

Rodney

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Heritage Hotel on Jan 24, 2022
Good Afternoon Thank you so much we will continue to do out endeavor best.

4/10 Poor

candice, 15 berry hill road

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that it is central in town. Disliked the overall room, staff was always staring, toilet was dirty, there was cockroach in my fridge. There was no running water for a half a day, I had to change room, and move myself. The elevator was not working, had to walk all the way to the 3rd floor. Very disappointing stay
Stayed 9 nights in Jan 2022

8/10 Good

Warren

Liked: Staff & service
Central convenient location
Stayed 21 nights in Nov 2021
Response from Heritage Hotel on Jan 11, 2022
Thank you so much we will continue to do our best

10/10 Excellent

Marcel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, staff was friendly, helpful and welcoming
Stayed 1 night in Oct 2021

6/10 Okay

Francois

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were clean with a small refrigerator and one small bottle water It was always hot but no ice machine or a way to get drinking water or ice The elevator was not in working condition for the 10days I was there I had to climb 42 stairs in and out of the building. And no one cares
Stayed 9 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and staff was very pleasant.
Stayed 7 nights in Aug 2021

6/10 Okay

Fidel

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Swahili

Liked: Cleanliness
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room, it was much larger than I first expected. The staff upon entry was great and explained everything to me, and had a quick and easy checkout. Overall, I enjoyed my stay.
Stayed 1 night in Mar 2021
Response from Derrick Nicholas on Mar 31, 2021
Thank you for your recent review of your stay. We enjoy hearing from our guests. We are delighted to know that you had a good experience and look forward to welcoming you when next your travel plans bring you to Antigua.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and clean installations near to Antigua’s town
Stayed 2 nights in Mar 2021
Response from Derrick Nicholas on Mar 22, 2021
Thank you so much for your recent feedback. We always appreciate hearing from our guests. We look forward to welcoming you again, whenever your travel plans bring you back to beautiful Antigua.

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2021
Response from Derrick Nicholas on Mar 31, 2021
Thank you for your feedback. We enjoy hearing from our guests. We hope that your recent stay was an enjoyable one, and look forward to welcoming you in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Customer service was great.The only thing i would say is please fix your elevator.
Stayed 2 nights in Feb 2021
Response from Derrick Nicholas on Mar 12, 2021
Thank you for your recent feedback. We always love to hear from our guests. We are delighted to know that you had a good time visiting us recently. However, the fact that our elevator was out of service put a damper on the overall experience. I am pleased to inform that we are moving to have the elevator issue resolved.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good value stop over for one night en route to Dominica. Pleasant, helpful staff. We received a free upgrade to a suite at no extra charge. There are several good restaurants close by for dinner. Free WiFi worked,just. Lift was out of order but a Porter carried our bags up.
Stayed 1 night in Jan 2021
Response from Derrick Nicholas on Jan 15, 2021
Thank you for your recent feedback. We always enjoy hearing from our guests. We are happy that you had a memorable stay with us. We look forward to welcoming you another time in the future. Sincerely

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE
Very pleasant staff and great location! Also a great plus to have a balcony.
Stayed 3 nights in Dec 2020
Response from Hotel Manager on Jan 5, 2021
Dear David, Thank you for your recent feedback. We love to hear from our guests. Glad you were able to appreciate and enjoy our location and pleasant hospitality. Sincerely, Derrick Nicholas

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like that there only want you to paid with US dollars for your food even if you have Ec.
Stayed 1 night in Dec 2020
Response from Hotel Manager on Jan 5, 2021
Dear Guest, Thank you for your recent feedback. We always like to hear from our guests! This is rather shocking to me. I will investigate and, if true, put an immediate end to this practice. This is NOT a policy supported by Management. Sincerely, Derrick Nicholas

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Nothing I want my money back No elevator .ican walk that good and I ask about elevator and their had but the 3days I was there the elevator was out of service and staff is out for the pass 4 month. Management saying there are coming to fix it I need my money back. Didn't enjoy my day. Give this place failing Not remendes t Yvette Harris
Stayed 2 nights in Dec 2020
Response from Hotel Manager on Jan 5, 2021
Dear Ms. Harris, While we are always happy to hear from our guests, we are never happy to hear about less than acceptable experiences. On behalf of the Heritage Hotel, I would like to apologize for the elevator being out of service during your recent stay. As an offer of goodwill, I am prepared to offer you a two-night COMPLIMENTARY stay on your next visit. In the meantime, we are working earnestly to have the elevator repaired for the service of our guests and staff. Again, thank you for your honest feedback. We look forward to welcoming you under better circumstances. Sincerely, Derrick Nicholas

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Hotel Manager on Jan 5, 2021
Dear Yvette, Thank you for your recent feedback. We enjoy hearing from our guests, and appreciate any suggestions on how we can better serve you. Sincerely, Derrick Nicholas

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2020
Response from Hotel Manager on Jan 5, 2021
Dear Anonymous, Thank you for your recent feedback. We enjoy hearing from our guests, and appreciate your suggestions on how we can better serve you. Sincerely, Derrick Nicholas

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Nov 2020
Response from Derrick Nicholas on Nov 29, 2020
Thank you for your recent feedback. We appreciate hearing from our guests.

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020
Response from Derrick Nicholas on Oct 6, 2020
Thank you for your feedback. We always appreciate hearing from our guests.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Derrick Nicholas on Sep 17, 2020
Thank you for your recent feedback. We appreciate hearing from our guests.

8/10 Good

Janey, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to all the downtown shops. Rooms were huge and exceptionally clean. WiFi not the greatest but I didn’t really need it for the time I was there. They did offer a better connection if I had required it. King size bed was comfortable and new AC worked perfectly. I would return.
Stayed 2 nights in Jun 2020
Response from Derrick Nicholas on Jul 3, 2020
Thank you for your recent feedback. We appreciate hearing from our guests. It was our pleasure looking after you.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived at the door step of the hotel we was welcomed by a staff member who I believe is called Derick Nicholas. He helped us with our luggage and made us feel welcome despite the current situation! The staff was friendly and looked after us very well! The Queen size room with balcony was spacious, clean and the bed was cosey! The only thing I didn't like was the kettle and the shower setting! Apart from that I enjoyed stay at the heritage hotel and would happily return again in the neat future!
Stayed 2 nights in Mar 2020