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Hotel Boutique Los Pasos & Spa – Avis

4.5 out of 5
Hotel Boutique Los Pasos & Spa
9 Calle Oriente No. 19, Antigua Guatemala, Sacatepequez

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 634 avis sur 859." "
Note de 8 – Bien, d’après 160 avis sur 859." "
Note de 6 – Acceptable, d’après 40 avis sur 859." "
Note de 4 – Médiocre, d’après 16 avis sur 859." "
Note de 2 – Terrible, d’après 9 avis sur 859." "

9,6/10

Propreté

9,6/10

Service et personnel

9,4/10

Commodités

9,4/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 – Bien

Christophe

Voyage en famille
Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2023
Rosamaria - General Manager a répondu le 8 févr. 2023
Thank you for rating your experience at Los Pasos!

10/10 – Excellent

Jeroen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2020
Luis Valle a répondu le 18 févr. 2020
Hello Mr Jeroen, Thanks for your rating, we work in every detail during the stay, we hope to see again and enjoy the experience in Hotel Los Pasos. Kind Regards

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had just finished a two day trek up Acatenango and were very happy to arrive around noon to our room already to go, with a great shower, and laundry service available. The grounds are very beautiful and relaxing as well. The bed and pillows in our room were amazing!
Séjour de 1 nuit en mars 2019
Daniel Castellanos a répondu le 31 mars 2019
Good evening. We really appreciate your comments, and We work hard every day for all our guests experiences will be just amazing! We hope to see you again

8/10 – Bien

Brigitte, Montréal, Canada

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel avec beau jardin intérieur
Hôtel très agréable avec de très beaux jardins intérieurs et une très belle terrasse très agréable pour les petits déjeuners et la vue sur les volcans!

10/10 – Excellent

Éric, Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent service et magnifique chambre

10/10 – Excellent

Manuela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a nice hotel, great services and amenities
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Blecing

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was excellent
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Carlos, Fraijanes

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ambiente agradable, habitaciones impecables y staff muy servicial
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Ximena

Voyage en famille, Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
I’ve stayed in this hotel before and everything went well, we’ve been coming for the last 3 years, therefore I’ve recommend it to friends and family. However this time the experience regarding customer service, staff and restaurant service left a lot to desire. The restaurant took forever with the food, it was lacking flavor, the waiters were not polite nor friendly, overall the experience was not the greatest which is a shame since the hotel itself it’s super pretty and the rooms are great but with that experience it makes me doubt if I’ll ever come back again or if I would recommend it again.
Séjour de 3 nuits en avril 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Dear Ximena,Im deeply sorry to read your comment. As you mention, we know how wonderful of a group and clients you are. We were expecting you and managed to have all the details and areas set for your stay and your party. I'm sorry this was not the best experience with restaurarant, we will definitely work on the aspects that you mentioned, but I would love to let you know that we were very happy to have all of you staying at Los Pasos and would love to be given a second chance, I will be reaching out to you directly.

8/10 – Bien

Daniella

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es la segunda vez acá, considero que que la atención de recepción no fue tan amena como la vez pasada.
Séjour de 2 nuits en avril 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Estimada Daniela, apreciamos mucho su preferencia, sobretodo apreciamos que haya regresado. Cada uno de nuestros huespedes es importante para nosotros, lamentamos que en esta área no se haya sentido como la última vez. Nuestro compromiso es darle el mejor servicio y esperamos volver a recibirle para que compruebe el cambio. Gracias por su retroalimentación.

10/10 – Excellent

Roberto

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's like a hidden oasis and garden. Beautiful, safe and clean
Séjour de 3 nuits en avril 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Dear Roberto, thank you for your comment!We are so glad to know it was an oasis for you, we hope you had a great time here and enjoyed your stay!

10/10 – Excellent

Evelyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very cute and quiet!!
Séjour de 2 nuits en avril 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Dear Evelyn, thank you for choosing Los Pasos during your visit to Antigua. We hope you had the chance to rest and relax! We appereciate your preference!

10/10 – Excellent

Monica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel with all the amenities, great food, great view of the 'Volcan de Agua' and surrounding areas! The staff and service were excellent! Everybody was so kind and courteous and attentive to every detail. Just wished, my husband and I, would have got 2 keys to our room, but would definitely stay there again.
Séjour de 5 nuits en mars 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Dear Monica, we truly appreciate your preference, we are glad that you could enjoy all the areas the hotel has to offer. Thank you for choosing Los Pasos!See you soon!

10/10 – Excellent

Raja Chandra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved staying in this hotel! Looks antique, beautiful and has all modern facilities. Price is reasonable for the overall experience and on par with other similar hotels.   Hospitality: Hotel staff (especially Jennifer and Alfonso at the front desk, manager Rosa Maria) are very friendly, courteous and always available to help. They were promptly communicating with me on WhatsApp even before my stay.   Rooms and restaurant: Rooms are clean and spacious. Has it's own restaurant and food is tasty. Breakfast is included and is good. Also, has room service, which is prompt. Didn't notice any noise/disturbances. I stayed in the premium suite.   Spa: Hotel has it's own private spa, which looks serene. If you book a jacuzzi, then the spa entry is entirely reserved for you for your time to maintain privacy. Only downside is the spa service - massage wasn't the great, probably because they just hired new masseuses. Some of the advertised massages aren't available either for the same reason.   Location: Perfect! Very close (walkable) to parque central and tourist attractions in the city. Noise level is low. Also, seemed safe to walk around late in the night.   Would definitely stay here again.
Séjour de 2 nuits en mars 2024
Rosamaria - General Manager a répondu le 13 avr. 2024
Thank you for your preference Mr. Chandra!We are delighted to know about your stay, and we are glad that you had the chance to enjoy many of our services.Thank you for sharing your experience at Los Pasos.

10/10 – Excellent

Ernesto

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 3 nuits en avril 2024
Rosamaria - General Manager a répondu le 9 avr. 2024
We appreciate your preference Ernesto, thank you for choosing Los Pasos!

10/10 – Excellent

Miguel

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location was right and not far from the center of action, shopping, and historic areas. I strongly recommend this hotel, for any short stay. Is a boutique hotel not a long stay one.
Séjour de 1 nuit en avril 2024
Rosamaria - General Manager a répondu le 9 avr. 2024
Thank you for your preference Miguel, we truly value your comments.

10/10 – Excellent

Angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is the most beautiful hotel I have stayed. Every corner of the hotel is picturesque. The staff was very friendly and welcoming.
Séjour de 3 nuits en mars 2024
Rosamaria - General Manager a répondu le 31 mars 2024
Dear Angela, Thank you so much for your preference!We are glad you enjoyed both our property as our service.

10/10 – Excellent

Christian

Séjour de 1 nuit en mars 2024
Rosamaria - General Manager a répondu le 4 mai 2024
Estimado Christian, apareciamos mucho su calificación, esperamos que haya pasado una agradable estancia en Los Pasos!

10/10 – Excellent

Dalia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love los pasos I have Stay in Los pasos 2 times it’s lovely!
Séjour de 3 nuits en mars 2024
Rosamaria - General Manager a répondu le 25 mars 2024
Dear Dalia, thank you so much for your preference, we are so glad that you returned to Los Pasos, and hopefully we'll see you again soon!

10/10 – Excellent

Yuridiana

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff here were amazing and very attentive to their guest needs. If I’m ever back in Antigua I would definitely book my stay there again.
Séjour de 5 nuits en mars 2024
Rosamaria - General Manager a répondu le 31 mars 2024
Thank you for your kind words Yuridiana! We would love to have you back in Los Pasos! We appreciate your preference.

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff in the hotel were responsive and quite helpful when answering our questions. The hotel is quite lovely and our room was clean, quiet and comfortable. On a somewhat busy street but once inside you don’t notice the street noise. The breakfasts were authentic and delicious. Great coffee! Would definitely recommend this lovely hotel.
Séjour de 5 nuits en février 2024
Rosamaria - General Manager a répondu le 25 mars 2024
Dear John, we apreciate your comment so much, we are delighted to know you had a wonderful experience.Thank you for choosing us!

10/10 – Excellent

Munir, Houston

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is excellent , they try and meet your requests always with a smile and paitience . Two things you need when traveling. The hotel itself is a gem with small courtyards and roof top views you have to walk around the discover. The manager took the time to sit and speak about the stay and converse with the guests , that is not done in most places I have stayed at !
Séjour de 1 nuit en mars 2024
Rosamaria - General Manager a répondu le 14 mars 2024
Thank you for your kind words Munir!I'm really happy to know you had a wonderful stay, thank you for sharing your experience with us and other travellers. I really enjoyed our chat it was great to meet you!

10/10 – Excellent

Mazen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Rosamaria - General Manager a répondu le 25 mars 2024
Estimado Mazen, gracias por su calificación, nos alegra saber que nuestros servicios fueron de su agrado. Apreciamos su preferencia!

10/10 – Excellent

Jeffery

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Romantic Getaway
Perfect Romantic Getaway for Couples
Séjour de 4 nuits en février 2024
Rosamaria - General Manager a répondu le 13 mars 2024
Thank you Jeffrey!We are glad to know you had your perfect getaway here at Los Pasos!We appreciate that you trusted us for this special ocassion.

10/10 – Excellent

Cesar

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing stay
Amazing, beautiful , peaceful place .great food , friendly people . Overalll excellent service .
Séjour de 3 nuits en février 2024
Rosamaria - General Manager a répondu le 13 mars 2024
Thank you so much for your preference Cesar!We truly appreciate your comments and for sharing your experience with us!

10/10 – Excellent

Ahteshamul

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would totally go back and stay at this hotel
Séjour de 4 nuits en février 2024
Rosamaria - General Manager a répondu le 15 févr. 2024
Thank you Ahteshamul!We'll be happy to have you back!Thank you for your preference.

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
When we walked in the staff was so happy and excited to see us. They were very helpful and accommodating. Alfonso and Jennifer are both great! The couples massage was amazing. The atmosphere was excellent, cleanly, and calming. I would highly recommend staying here. The views and hotel space is beautiful.
Séjour de 1 nuit en février 2024
Rosamaria - General Manager a répondu le 15 févr. 2024
Dear Jessica, thank you so much for sharing your experience with us and other travellers.We are so glad to know that your stay was great. We appreciate your preference!

10/10 – Excellent

Misael

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Rosamaria - General Manager a répondu le 15 févr. 2024
Misael, agradecemos mucho su preferencia!Gracias por elegirnos durante su visita a Antigua Guatemala.

10/10 – Excellent

Frances

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best staff ever!
The hotel was so incredibly beautiful. Great fresh food especially the breakfast. Wonderful location and easy to walk everywhere from there. But the staff was the best staff I have ever had at any hotel and I travel allot both in the US and abroad. You would love it!!
Séjour de 4 nuits en janvier 2024
Rosamaria - General Manager a répondu le 5 févr. 2024
Dear Frances, we are delighted to know you enjoyed your stay at Los Pasos. for us was a pleasure to have a guest like you! Thank you for choosing us, and hopefully we'll see you soon.

10/10 – Excellent

Tina, Heiskell

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel. No pool and a little away from everything, but the hotel and restaurant is very nice. For sure would stay there again.
Séjour de 2 nuits en janvier 2024
Rosamaria - General Manager a répondu le 5 févr. 2024
Thank you for your review Tina!We are glad to know you liked our property and services.Hopefully we'll see you soon!

10/10 – Excellent

Andrea

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Rosamaria - General Manager a répondu le 5 févr. 2024
Estimada Andrea, apreciamos su calificación.Esperamos que haya sido una agradable estadía. Gracias por elegirnos!

8/10 – Bien

Oscar

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Rosamaria - General Manager a répondu le 5 févr. 2024
Gracias por su calificación Oscar!Apreciamos su preferencia.

8/10 – Bien

Ana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
lindo hotel, ubicacion, limpieza y servicio.
Séjour de 1 nuit en janvier 2024
Rosamaria - General Manager a répondu le 15 janv. 2024
Estimada Ana, apreciamos su calificación y comentarios. Para nosotros es un gran gusto saber que disfruto de su estadía y valoramos mucho su preferencia. Gracias por elegirnos y esperamos que vuelva pronto!

10/10 – Excellent

Dalia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely property!
Séjour de 4 nuits en décembre 2023
Rosamaria - General Manager a répondu le 20 déc. 2023
Thank you for your comment Dalia but specially for your preference!

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property felt like a tiny hidden oasis, the room was comfortable and spacious. The service was exemplary. The dining was enjoyable with good food and live music at breakfast. Would definitely stay again in the future.
Séjour de 2 nuits en décembre 2023
Rosamaria - General Manager a répondu le 20 déc. 2023
Thank you so much for sharing your experience with us and other travellers. We are glad to know you enjoyed our service.We hope to see you soon again!

10/10 – Excellent

Mayra

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We absolutely loved this place! The beds were so comfortable and the service was amazing! I also reserved massage for my parents and they loved it! The food and restaurant is amazing as well. Will definitely be back when I visit again!
Séjour de 2 nuits en décembre 2023
Rosamaria - General Manager a répondu le 20 déc. 2023
Wow Mayra, thank you for sharing your experience at Los Pasos! We are so glad you had the chance to enjoy all of our services. Hopefully we'll se you soon!

10/10 – Excellent

Sebastian

Séjour de 1 nuit en décembre 2023
Rosamaria - General Manager a répondu le 20 déc. 2023
Dear Sebastian, Thank you so much for your preference!

8/10 – Bien

felicia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast was sooo good. The room was nice and robes and slippers were a wonderful touch. I was disappointed that they didn’t have a pool and the hot tub is in the spa that they make you pay for. Now the area was great a lot of nice restaurants around and have great food!
Séjour de 3 nuits en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Thank you for your preference Felicia!We appreciate your comments, we are glad to know you had a nice stay at our hotel!

10/10 – Excellent

Roberto Antonio Monge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El lugar es muy bonito lleno de vegetación
Séjour de 3 nuits en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Estimado Roberto, Apreciamos sus comentarios y calificación. Nos encanta saber que pudo explorar nuestras instalaciones y disfrutar de los jardines así como de los servicios. Gracias por su preferencia, la valoramos mucho!

10/10 – Excellent

Mauricio

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great a pacefull hotel, very clean
Séjour de 2 nuits en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Dear Mauricio, thank you for choosing Los Pasos! We are so glad to know you had a peacefull stay.Thanks for sharing your experience with us!

10/10 – Excellent

Luis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent stay. The staff was great, cozy rooms and good food.
Séjour de 2 nuits en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Dear Luis, We are so thankful for your preference!Thank you for sharing your experience with us and other travellers!We'd love to see you soon!

10/10 – Excellent

Aldo

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Linda.
Séjour de 1 nuit en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Estimado Aldo, gracias por su preferencia! Nos encanta saber que tuvo una linda experiencia. Esperamos que vuelva pronto!!

10/10 – Excellent

Ashley

Séjour de 1 nuit en décembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Dear Ashley, thank you so much for choosing Los Pasos!

10/10 – Excellent

Monique

Séjour de 1 nuit en novembre 2023
Rosamaria - General Manager a répondu le 15 janv. 2024
Dear Monique, Thank you for your preference, we hope you had a wonderful stay, and that you had enjoyed our beautiful city.

10/10 – Excellent

Srujana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is an amazing hotel has a great antique look while still being super clean. The hotel staff was super helpful, breakfast was great, and I used the spa as well which was wonderful
Séjour de 2 nuits en novembre 2023
Rosamaria - General Manager a répondu le 5 déc. 2023
Dear Srujana, Thank you so much for sharing your experience with us!We are so glad to know you had the chance to use most of our services. We truly value your preference!Thank you for staying at Los Pasos!

10/10 – Excellent

Alfonso

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s a very nice place to stay! I definitely recommend this place! The environment is amazing! The personnel is great! The food is delicious!
Séjour de 5 nuits en novembre 2023
Rosamaria - General Manager a répondu le 21 nov. 2023
Dear Alfonso, thank you so much for your comment but specially for your preference!We are glad to know you had a wonderful experience.

8/10 – Bien

Anna, Santa Monica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the sthetics of the property, rooms, spa and wine cellar were very nice. Wasn't impressed with the restaurant. Food always arrived cold, coffee was a bit weak (for a coffee growing country I expected it to be better) Best breakfast choice was the avocado toast eventhough they could not poach eggs that come with it for some reason, instead we got our eggs scrambled! I got the impression that the hotel was short-staffed. Our last breakfast there took nearly 45 minutes and I could not book a massage because they only had one massouse working at the time. Highly recommend the 5 sense spa treatment
Séjour de 3 nuits en novembre 2023
Rosamaria - General Manager a répondu le 5 déc. 2023
Dear Anna, We appreciate your preference for Los Pasos. We are glad to know you enjoyed your stay and had the chance to experience our SPA services. We are truly sorry your experience at the restaurant was not the best as it should've been, We value your feedback, it definitely will help us to improve. Hopefully we'll see you soon again!

10/10 – Excellent

Ethan

Séjour de 4 nuits en novembre 2023
Rosamaria - General Manager a répondu le 9 déc. 2023
Thank you for rating our services Ethan!We hope you had a wonderful stay.

2/10 – Terrible

Deborah

Voyage de couple
I was in room #3- hated the noise and the location, we were on our honeymoon! I might come back if you invited me to stay in a different room away from the traffic and banging.
Séjour de 4 nuits en novembre 2023
Rosamaria - General Manager a répondu le 5 déc. 2023
Dear Deborah, We are deeply sorry about the noise inconveniences during your stay. We'll definitely work to improve this type of situations in the future. I'll be reaching out to you directly.

10/10 – Excellent

Wasim

Voyage en famille
Points forts : Propreté
Beautiful setting and ambience. Great service. Incredibly clean. Attention to details. Very friendly and professional staff, especially Jennifer at the front desk is an absolute jewel.
Séjour de 4 nuits en novembre 2023
Rosamaria - General Manager a répondu le 13 nov. 2023
Thank you so much for your review, but most of all for your preference!It's wonderful to know about your experience and we are glad to know you enjoyed our service!Thank you for standing out Jennifer's service, we'll definitely share this with her!