Indoor pool, 4 outdoor pools, open 9 AM to 8:00 PM, pool umbrellas
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Reviews of Nirvana Mediterranean Excellence - All Inclusive

5 out of 5
Nirvana Mediterranean Excellence - All Inclusive
Göynük Mah. Baskomutan, Atatürk Cad. No: 141, Kemer, Antalya

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 48 reviews" "
Rating 8 - Good. 6 out of 48 reviews" "
Rating 6 - Okay. 1 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a really nice all-inclusive resort. Great property, very green, well maintained. It is excellent for travelers with pets as it is pet-friendly. They provide a pet hotel option if you want to leave your pet there - very nice facility. Or if you want your pet to stay with you - make sure you check on the types of the rooms that allow pets in (like Cedar house) as it is not evident from Expedia information. They have pet beach which is great so you can bring your dog/pet with you. Good food offerings both in the main restaurant and a-la carte options. Our favorite a-la carte restaurant was Sea Club. Hotel staff is friendly. Service at the bar can be a bit slow at the time. Good entertainment programs.
Stayed 7 nights in Sep 2023
Response from CRM Nirvana Hotels on Sep 21, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best, beautiful, calmness place
One of my best experiences in my life, when you arrive this hotel you live in calmness nature, view of mountain, beside the sea with kind people in service of everything, for me was great and I give 10 of 10
Stayed 4 nights in Sep 2023
Response from CRM Nirvana Hotels on Sep 16, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice indeed!!!
Stayed 3 nights in Aug 2023
Response from Nirvana Hotels CRM on Aug 18, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very friendly staff! Noodle house is a must try fresh shrimp and mini kebab right off the grill! Pessonal assistants Alper and Kardelen went above and beyond to make our stay memorable! Even operation manager Dinger Drakli met us a few times on the property to say hello and make sure everything was great! Thank you so much to all the staff, i rearly do reviews, but this time its with a pleasure! We will definitely be back next year and will recommend to feiends and family!
Stayed 1 night in Jul 2023
Response from CRM Nirvana Hotels on Aug 16, 2023
Dear Guest,Thank you for your precious time to share with us your review about your holiday. First of all, your review for our service quality and staff team made us proud. On behalf of Nirvana Hotels we thank you very much for your kind and sincere comments. This way, you give us the opportunity to improve the quality of our services.As the whole Nirvana Family, we are glad that you are satisfied with your holiday and we would like to welcome you again as soon as possible. Best regards,

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
that was amazing
Stayed 6 nights in Jul 2023
Response from Nirvana Hotels CRM on Jul 29, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Arwa, Kingston Upon Thames

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jul 2023
Response from Nirvana Hotels CRM on Jul 20, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Mohamad

Stayed 3 nights in Aug 2022
Response from Nirvana Hotels CRM on Aug 9, 2022
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could match your expectation. On behalf of Nirvana family, we will be happy to welcome you again in Nirvana hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards, CRM Nirvana Hotels

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience.
We traveled from USA and were pleasantly surprised by personalized service, great food, entertainment and accommodations. Would definitely recommend to anyone who wants to visit Kemer!
Stayed 3 nights in Jul 2022
Response from CRM Nirvana Hotels on Jul 29, 2022
Dear Marta, Thank you for your precious time to share with us your review about your holiday. First of all, your review for our service quality and staff team made us proud. On behalf of Nirvana Hotels we thank you very much for your kind and sincere comments. This way, you give us the opportunity to improve the quality of our services. As the whole Nirvana Family, we are glad that you are satisfied with your holiday and we would like to welcome you again as soon as possible. Goodbye. Best regards, CRM Nirvana Hotels

10/10 Excellent

sanaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best resort in Antalya
It is a 10+ score resort and very luxurious. We stayed there for 4 nights and didn't want to get out of there. It is very clean, luxurious, beautiful, best view and location. Their food was very good. They have everything in the resort and you do not need to go outside. We did not even go to Antalya city because we didn't want to lose one minute of our relax time in this resort.I do recommend this resort to everyone.
Stayed 4 nights in Jun 2021
Response from Nirvana Hotels CRM Departmanı on Jul 8, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Nirvana Hotels CRM on Nov 17, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Abdul, Miami, Fl- USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An outstanding Hotel
I have been to many countries and many places; this place stands on the top of my list. They knew how to make you satisfied, foods are really good. You can stay there for a week without thinking of getting out.. soon after you leave, will miss Nirvana ans wich you extended your stay for couple of days..
Stayed 4 nights in Sep 2017
Response from Management of Hotel on May 17, 2018
Dear Abdul, Thank you for sharing this positive feedback and for choosing Nirvana Lagoon Villas Suites & Spa. We are glad to hear that you enjoyed your stay. Your kind words are our best reward and we will make sure to forward these encouragements to our staff. We hope that we will have the pleasure to welcome you again soon. Yours sincerely, Nirvana Lagoon Villas Suites & Spa Management

10/10 Excellent

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel in Kemer
This a great hotel for a family stay with reasonable pricing in May. A+ food and entertainment.
Stayed 11 nights in May 2017
Response from Management of Hotel on May 17, 2018
Dear Alexander, Thank you for sharing this positive feedback and for choosing Nirvana Lagoon Villas Suites & Spa. We are glad to hear that you enjoyed your stay. Your kind words are our best reward and we will make sure to forward these encouragements to our staff. We hope that we will have the pleasure to welcome you again soon. Best regards, Nirvana Lagoon Villas Suites & Spa Management

8/10 Good

berrin

Liked: Property conditions & facilities, room comfort
Nirvana: Almost there, not yet.
We loved the location and the scenery at this hotel. Mountain views with warm waters of the Mediterranean, the beach was one of the best at the area. We also liked the fact that you could sun bathe as close to the sea as possible so that you didn't need to walk miles to the sea to swim:-) The pavilions on the beach were very expensive compared to the service provided. We rented one day and only saw the server couple of times- also the service didn't include any food. For 40 euros per day, we expected much better service, also the pavilions didn't look very inviting and comfortable- maybe having a comfy couch in the pavilion might be better than having 4 beds- if you want to just sit down and lounge, beds don't work very well. Compared to other all inclusive hotels in the area, the buffet had sufficient choices though we didn't like the watery scrambled eggs in the mornings for example. Certain dishes needed improvement. Most of the servers didn't speak English, not even the basics! Also some of them were not trained properly in terms of how to respond to customer requests. Service needed improvement and it would be nice to see happy employees- compared to other hotels we stayed around Antalya, we thought the staff needed more training. But once we discussed the issues we had with the management, they were really helpful, understanding and did their best to correct the issues. However, it is always best , not to come to that point.
Response from Management of Hotel on May 18, 2018
Dear Berrin, We appreciate your time for writing this review about your experiences at Nirvana Lagoon Villas Suites & Spa. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that some points were not up to your expectations. In regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to Nirvana Lagoon Villas Suites & Spa in the future and promise to give you a special attention on your next holiday with us. Best regards, Nirvana Lagoon Villas Suites & Spa Management

4/10 Poor

tahir

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
nice location but very poor management,
there is a classification such as standard room VIP2 and VIP1. If you are not at least VIP2, you can not get all activities free of charge. Have to check your status before make reservation
Response from Nirvana on Jul 23, 2016
Dear Guest, First of all, we thank you for choosing us and sparing your time to share your opinions. Regarding management mentality, it is not logic to compare the different hotel chains from the eye of a guest. Training of staff is the biggest priority of hotel as we think the human touch is the key of hospitality. We always continue to improve the level of education. Classification has never been seen at complexe. Some services are free of charge according to your room type but our first aim is to make feel each of our guests the ''Privileged Life'' by the help of endless facilities. We are looking forward to seeing you here and hoping to make you more satisfied next time! Yours Sincerely, Nirvana Lagoon Villas Suites & Spa Management

10/10 Excellent

Uzay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ersin on Jul 22, 2016
Değerli Misafirimiz, Konaklamanızı değerlendirerek gelecekteki misafirlermize ışık tuttuğunuz için teşekkür ederiz. Tekrar görüşmek dileğiyle, Saygılarımızla, Nirvana Lagoon Villas Suites & Spa Yönetimi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice luxury resort hotel in the nature
We had amazing 3 days stay at Nirvana Lagoon during the May, 2016. Hotel located by the sea and in the middle of the beautiful nature. High quality all inclusive food & beverage, friendly & professional staff, great amenities. We would definitely stay again.
Response from Management of Hotel on May 18, 2018
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Nirvana Lagoon Villas Suites & Spa experience for the next time. Best Regards, Nirvana Lagoon Villas Suites & Spa Management

10/10 Excellent

Mohamed Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from CRM Nirvana Hotels on Nov 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Bünyamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CRM Nirvana Hotels on Sep 3, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Ozge

Travelled with family and small children
Liked: Cleanliness, amenities
Overall everything was amazing.
Stayed 2 nights in Aug 2023
Response from CRM Nirvana Hotels on Sep 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

4/10 Poor

Patricia

Stayed 2 nights in Aug 2023
Response from CRM Nirvana Hotels on Sep 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Burcu

Stayed 1 night in Jun 2023
Response from CRM Nirvana Hotels on Aug 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Mustafa

Stayed 1 night in Jun 2023
Response from CRM Nirvana Hotels on Aug 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Halit Ferit

Stayed 1 night in May 2023
Response from CRM Nirvana Hotels on Aug 1, 2023
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

yusuf sercan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Otel çok güzel fakat çalışanlar ve yemekler çok başarısız
Stayed 3 nights in Aug 2022
Response from Nirvana Hotels CRM on Aug 20, 2022
Değerli Misafirimiz,Öncelikle tatiliniz için otelimizi tercih ettiğinizden dolayı tüm Nirvana Ailesi olarak teşekkür ederiz. Hizmet kalitemizi artırmak adına, misafirlerimizin görüş ve düşünceleri de bizler için her zaman çok değerlidir ve misafirlerimizin memnuniyeti ve kaliteli hizmet bizler için en önemli ve vazgeçilmez ilkelerimizdendir.Dolayısıyla konaklama deneyiminizi ve görüşlerinizi bizimle paylaşmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi ister sizlere teşekkür ederiz.Genel anlamda hizmetimizden memnun kalmanıza mutlu olduk ancak sizleri daha memnun etmek isterdik.Bahsetmiş olduğunuz konular hakkında gözlemlerinizin öneri ve eleştirilerinizin ise gerekli operasyonel kontrollerinin sağlanması için tarafımızca ilgili departman yöneticilerimize ve otel yönetimimize tüm detayları ile iletilmiş olduğundan emin olabilirsiniz.Tesisimizi bir sonraki ziyaretinizde söz konusu memnuniyetsizliğinizin giderilmiş olması ile ilgili her türlü çabayı sarf edeceğimizi bilmenizi ister, sizleri tekrar aramızda görmekten onur duyacağımızı bilmenizi isteriz.Saygılarımızla,

10/10 Excellent

Floriane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse, on a très bien mangé avec des produits frais. Service all un au top. Super toboggan. Par contre Piscine froide, tout le monde parle turc ou russe et employée tout le temps sur le téléphone
Stayed 9 nights in Oct 2021
Response from Nirvana Hotels CRM on Nov 17, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Oct 2021
Response from Nirvana Hotels CRM on Nov 17, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

6/10 Okay

Olga

Stayed 11 nights in Sep 2021

10/10 Excellent

KARINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Nirvana Hotels CRM on Nov 17, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Nirvana Hotels CRM on Nov 17, 2021
Dear Guest, Thank you for your precious time to share with us your review about your holiday. We are very happy that we could much your expectation. On behalf of Nirvana family, we will be happy to welcome you again in our hotel chain. Looking forward to seeing you at Nirvana Hotels. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

8/10 Good

VENERA

Liked: Staff & service, room comfort
В отеле все было классно, кроме белья (полотенца попадались с пятнами и рваные) и посуды (в основном ресторане через раз были грязные тарелки). Все было бы ничего, если бы это был не ЛУХАРИ отель
Stayed 5 nights in Aug 2019

4/10 Poor

PIRIL

Disliked: Cleanliness, staff & service
Nirvana otelin işletmesi kötü
Otel çok güzel, konum mükemmel ancak servis ve işletmesi rezaletti. Bu kadar güzel bir otel ancak bu kadar kötü yönetilebilir. Her birimde kaos vardı. Havuz, bar, mini klüp ve restoranlarda yığınla kullanılmış boş tabak bardaklar birikiyordu. Kimse toplamıyordu. Restoranda her öğün yer bulma yarışı vardı. Yiyecek alabilmek için uzun kuyruklar oluşuyordu. Her öğün için ayrı bir mücadele. Servis personeli son derece ilgisiz, kaba ve deneyimsizdi. Otelde ayrıca ciddi bir kara sinek problemi var.
Stayed 3 nights in Aug 2019
Response from Nirvana Lagoon Luxury Otel Yönetimi on Sep 9, 2019
Sayın Pırıl Hanım, Vaktinizden ayırarak yorumlarınızı paylaştığınız için teşekkür ederiz. Otel yönetimimiz öneriniz ve görüşlerinizi memnuniyetle değerlendirmeye almıştır. Ayrıca yaşadığınız aksamalar için üzgün olduğumuzu belirtir, aynı sorunların yaşanmaması için konunun ilgili birimimizce gözden geçirileceği bilgisini vermek isteriz. Değerlendirmeniz ile ilgili bizimle irtibat kurmanız durumunda sizlere destek olmaktan memnuniyet duyacağımıza belirtir güzel günler dileriz. Desteğiniz ve anlayışınız için teşekkür ederiz Saygılarımızla Nirvana Lagoon Luxury Otel Yönetimi

10/10 Excellent

Olga

Liked: Staff & service, property conditions & facilities, room comfort
просто 4 звезды
Семейный отдых отдыхали 2 дней. останавливались в семейном номере. убираются в номерах ужасно. полы всегда грязные, под кроватями вообще не моют. Отель тянет на 4 звезды, а цены очень высокие. На пляж в море выведена труба 30 см в диаметре из которой из отеля течет желтая вода в море. бассейн крошечный. в номере очень темно.
Stayed 20 nights in Jun 2018
Response from Nirvana Lagoon Luxury on Jun 28, 2019
Уважаемая Ольга, Благодарим Вас за время, которое вы потратили на написание отзыва о Вашем отдыхе. Мы сожалеем, что Ваши ожидания не оправдались. Все Ваши замечания были переданы ответственным лицам для устранения недочетов. Мы обязательно обратим более пристальное внимание на указанные Вами аспекты. С уважением, Администрация Отеля Nirvana Lagoon Luxury

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Otele 2. gidişimiz 2014 te yeni açıldığı zaman gitmiştik, Otel konforlu ve lüx, yemek içecek kalitesi üst seviyede , Gece eğlencesi vasat Rus turstlere yönelik sanatcılar cıkıyor pek eğlenceli değil, Discosu SIFIR bakımsız ve haliyle kimse gitmiyor, En kötüsü ise oda temizliğiydi yerler silinmiyor boş bardak vs alınmıyor tel ile arayıp tekrar temizlk yaptırttık 2 sefer geçen sefer hiç böle bi durumla karşılaşmamıştık belkide bize denk gelmiştir, bunların dışında otel gerçekten güzel tavsiye ederim...Aqua park eğlenceli..
Stayed 5 nights in Jul 2018
Response from Nirvana Lagoon Luxury on Jun 28, 2019
Değerli Misafirimiz, Öncelikle otelimizi seçmiş olduğunuz ve kıymetli vaktinizden ayırarak geri bildirimde bulunduğunuz için teşekkür ederiz. Sürekli gelişim ve daha iyisini başarma yolundaki en önemli göstergeler sizlerden aldığımız geri bildirimlerdir. Tüm görüşleriniz ilgili departmanlarla paylaşılmış olup mutlaka gerekli iyileştirmeler yapılacaktır. Tekrar görüşmek ve daha iyi bir deneyim yaşamanızı sağlayabilmek ümidiyle, Saygılarımızla, Nirvana Lagoon Luxury Otel Yönetimi

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotelteam & Service unfreundlich, unmotiviert Sonst eine super schöne Lage, das Meer nur ein paar Schritte entfernt Die Sauberkeit war oke
Stayed 6 nights in Oct 2017
Response from General Manager on May 17, 2018
Sehr geehrter Gast, erst einmal möchten wir uns bei İhnen bedanken, das Sie sich die zeit dafür genommen haben um unser Hotel zu Kommentieren. Wir bedauern es sehr, daS Sie mit ihrem Aufenthalt bei uns im Haus nicht rundherum zufrieden waren. İhre Angaben werden umgehend weitergeleitet und bearbeitet. Mit freundlichen Grüssen Nirvana Lagoon Villas Suites & Spa Erdoğan Turan General Manager

10/10 Excellent

ÖZLEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel Açık Olmamasına Rağmen Hotels'in bize kazığı
Bir de konaklama nasıl geçti diye soruyorsunuz??? İstanbul'dan kalktık gittik ve otelin kapalı olduğunu söylediler. Nirvana Hotels'e bilgi verdiğini söyledi fakat biz sizin tarafınızdan bilgilendirilmedik. Resmen bizi kapalı otele gönderdiniz.Neyseki Nirvana Müşteri İlişkilerindeki İbrahim bey bizi grup otellerine yönlendirdi de dışarıda kalmadık. Nirvanadaki konaklamamızı soran Hotels tam bir rezaletsiniz.
Response from Management of Hotel on May 28, 2018
Değerli Misafirimiz, Öncelikle otelimizi tercih ettiğiniz için teşekkür ederiz. Umarız sizleri tekrar ağırlar ve daha iyi bir deneyim yaşatabiliriz. Görüşmek dileğiyle, Saygılarımızla, Nirvana Lagoon Villas Suites & Spa Yönetimi

10/10 Excellent

Alev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir tatil deneyimi
Otelin konumu,manzarası ve peyzajı çok güzeldi. Son yıllarda geçirdiğim en iyi tatillerden biriydi. Yiyecek içecek kalitesi üst seviyedeydi. Denizdeki büyük taşlar dışında herhangi bir olumsuzluk yaşamadık. Başarılı bir tesis tekrar konaklamak isterim ve tavsiye ederim.
Response from Otel Yönetimi on May 28, 2018
Değerli Misafirimiz, Öncelikle değerli vaktiniz ve nazik görüşleriniz için teşekkür ederiz. Her bir detayı sizlerin önerileri ile şekillenmiş ve kişiselleştirilmiş tatil deneyimine yeni bir soluk getiren Nirvana Lagoon Villas Suites & Spa olarak sizlerin anılarında bu denli güzel yer almak bizler için onur verici. Konaklamanız süresince beklentilerinizi karşılayabilmiş olmaktan son derece mutluluk duyduk. Yorumunuzu okumak ve otelimizden bu kadar memnun ayrıldığınızı öğrenmek başta ilgili departmanlar olmak üzere tüm ekibimizi çok mutlu etmiştir. Göstermiş olduğunuz ilginize çok teşekkür eder, sizleri yeniden aramızda görmekten memnuniyet duyacağımızı bilmenizi isteriz. Saygılarımla Nirvana Lagoon Villas Suites & Spa Yönetimi

10/10 Excellent

kubilay celal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
huzur
essız bır doga ıcınde olması, ayrı bır huzur verıyor. odalar genıs ve kalıtelı , yemekler lezettli, calısna kalıtesı cok ıyı
Response from Otel Yönetimi on May 28, 2018
Değerli Misafirimiz, Öncelikle otelimiz adına, Nirvana Lagoon Suites & Spa ’i tercih ettiğiniz ve bu güzel düşüncelerinizi bizimle paylaştığınız için çok teşekkür ederiz. Yorumunuzu okumak ve otelimizden memnun ayrıldığınızı öğrenmek tüm ekibimizi çok mutlu etti. Misafirlerimizin huzuru ve konforu her zaman ilk önceliğimizdir, bu nedenle sizinde böyle hissetmeniz bizlere doğru yolda olduğumuzun mesajını verdi. Tekrardan ilginize teşekkür eder, Nirvana Lagoon Suites & Spa ailesi olarak sizleri en yakın zamanda tekrardan aramızda görmek isteriz. Saygılarımla Nirvana Lagoon Suites & Spa Yönetimi

10/10 Excellent

OSAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع و جميل
فندق كريستال نيرفانا من الفنادق الرائعه و الجميلة جدا من كل ناحية الغرف ونظافتها و كبر حجمها و الاطعمه لذيذه للغاية و متنوعه اما الترفية يجعلك لا تغادر المنتجع يعيب الفندق ان الغرفة التي اخذتها كان المكيف سيئ للغاية في غرفه النوم لكن قمت بمخاطبه الرسبشين و تم تغيير الغرفة لغرفه ذات تكييف جيد جدا
Response from Management of Hotel on May 18, 2018
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Nirvana Lagoon Villas Suites & Spa experience for the next time. Best Regards, Nirvana Lagoon Villas Suites & Spa Management of Hotel

10/10 Excellent

andrei, תל אביב

Liked: Staff & service, property conditions & facilities, room comfort
חוויה מדהימה
מלון חדש יפייפה עם שירות מצויין.הנוף מדהים.אוכל טעים מאוד בשפע
Response from Ersin on Jul 22, 2016
אורח יקר,תודה לך שבחרתם במלון שלנו. מקווים לראותכם אותכם עוד פעם במלון Nirvana Lagoon Villas Suites & Spa Spa. .בכבוד רב

10/10 Excellent

Eralp

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
House keeping dışında herşey çok güzeldi.
Otelde her şey çok güzel ve ultra her şey dahil konseptini gerçekten başarıyla yerine getiriyorlar. Tek hoşuma gitmeyen şey house keeping hizmeti! Odadaki çarşafları düzelmekten başka hiçbir şey yapılmıyor. 4 gün kalmamıza ve her gün odamızın temizlenmesine rağmen 4 gün boyunca aynı havlu ve bornozları kullandık! Böyle lüks bir otelin havlu değiştirme hizmetinden kaçması da ilginç!
Response from Ersin on Mar 26, 2016
Değerli Misafirimiz, Öncelikle tatiliniz için bizleri seçmiş olmanız ve kıymetli vaktinizden ayırarak bu platformda değerlendirmenizden dolayı teşekkür ederiz. Otelimizin sunduğu imkanlar ve konseptimizden memnun kalmanız bizleri de ziyadesiyle mutlu etmiştir. Kat Hizmetleri ile görüşleriniz ise incelenerek mutlaka gerekli tedbirler alınacaktır. Bununla birlikte doğa dostu bir tesis olarak havlu ve bornoz değişiminde çevre politikamızla uyumlu şekilde hareket edilerek misafirlerimiz talepte bulunmadığı yada kontrollerde değişimi gerektirecek bir duruma rastlanmadığında havlu ve bornozların her gün değiştirilmediğini belirtmek isteriz. Umarız sizleri tekrar ağırlama fırsatını bulur ve daha iyi bir deneyim yaşatabiliriz. Saygılarımızla, Nirvana Lagoon Villas Suites & Spa Yönetimi

10/10 Excellent

Nadezhda, Санкт-Петербург Россия

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень хороший отель.
Нам очень понравилось. Дети просятся на следующее лето туда опять. Все на высоте. Очень красиво, чисто. Отличный сервис, очень обширная кухня и все очень вкусно. Единственное чего добавили бы это нет столиков и столов около музыкальной трибуны. Приходится слушать живую музуку весь вечер стоя и напитки ставить на пол. Надеюсь это исправят. А в остальном все здорово.
Response from Ersin on Oct 31, 2015
Уважаемые Nadezhda , Спасибо Вам за отзыв. Приятно было узнать, что в целом от отдыха у Вас остались хорошие впечатления. Также благодарим Вас за то, что обратили наше внимание на некоторые недостатки, благодаря чему мы можем совершенствоваться. С уважением, Администрация отеля Nirvana Lagoon Villas Suites & Spa Hotel 5*

8/10 Good

nese, BURSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NİRVANA
Genel anlamda memnun kaldık.Hotelin dizaynı güzel ,yeme-içme de çeşitlilik mevcut.
Response from Ersin on Oct 31, 2015
Değerli Misafirimiz , Tatiliniz süresince sizlere kaliteli hizmet verdiğimizi duymak ve sizinde bu hizmetlerden memnun kalmanız bizi ziyadesiyle memnun etmiştir. Sizi yeniden bir Nirvana Lagoon tatilinizde ağırlamayı umut eder, iyi günler dileriz. Saygılarımızla , Nirvana Lagoon Villas Suites & Spa Hotel Yönetimi

10/10 Excellent

Serap, antalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nirvana muthis
Yemekler lezzetli ,personel olağanüstü kibar ,çocuk havuzu biçilmiş kaftan.Biz tatilimizden çocuklu bir aile olarak çok memnun kaldık.tavsiyemdir ...
Response from Ersin on Oct 31, 2015
Saygıdeğer misafirimiz , Tatil deneyiminizi ve değerli yorumunuzu bizimle ve diğer değerli kullanıcılar ile paylaştığınız için teşekkür ederiz. Ayrıcalıklı Yaşam anlayışı ile hizmet vermekte olan tesisimizin yöneticileri ve tüm personeli adına size teşekkürü borç biliriz. Sizleri en kısa zamanda yeniden ağırlamayı temenni eder, mutlu ve sağlıklı günler dileriz. Saygılarımızla , Nirvana Lagoon Villas Suites & Spa Hotel Yönetimi

10/10 Excellent

ANDREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
реально 5 звезд
все супер. есть с чем сравнивать. рекомендую все избалованным качественными дорогими отелями. не пожалеете.
Response from Ersin on Oct 31, 2015
Уважаемый ANDREY , От лица всего коллектива отеля Nirvana Lagoon Villas Suites & Spa сердечно благодарим за оставленный отзыв и приятные воспомининия от прибывания в нашем отеле! Мы очень рады, что спустя несколько месяцев после отдыха в нашем отеле у Вас возникло желание поделиться мнением с нашими будущими гостями. Для нас очень важен каждый отзыв каждого гостя. Спасибо Вам за доверие! С уважением, Администрация отеля Nirvana Lagoon Villas Suites & Spa Hotel 5*

10/10 Excellent

Vitaliy, Королев

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
НИРВАНА
Отличный отель для отдыха с детьми. Вышколенный персонал и анимация от профессиональных команд. Отличный аквапарк и детский центр, где есть акваарк для малышей, огромная площадка и персонал умеющий развлекать и смотреть за детьми. Рекомендую посетить СПА - бесплатный зал, бассейн, 3 сауны и хамам и воспользоваться платной услугой пилинга и массажа. Вход в море не удобен, но есть пара пирсов с лежаками которые отчасти решают проблему.
Response from Ersin on Oct 31, 2015
Уважаемый Vitaliy, Спасибо Вам за отзыв. Приятно было узнать, что в целом от отдыха у Вас остались хорошие впечатления. Большое спасибо за высокую оценку работы нашего пеесонала. Хотелось бы также уточнить то, что природные условия региона Кемер предполагают различные уровни спуска в воду, так же для более удобного входа в море,есть специальные мешки с песком. Ваш отзыв является для нас комплиментом и мотивацией одновременно С уважением, Администрация отеля Nirvana Lagoon Villas Suites & Spa 5*

10/10 Excellent

Valeriy, Москва, Франкфурт

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель то , что нужно!!!
Здравствуйте! Туристы остались очень довольны от пребывания в отеле Nirvana Lagoon Villas Suites & Spa. Лично я тоже в восторге! Была в апреле в инфо туре с немецкой группой " PepXpress"".
Response from Ersin on Oct 31, 2015
Уважаемые Valeriy, От лица всего коллектива отеля "Nirvana Lagoon Villas Suites and Spa 5*" хотим сердечно поблагодарить Вас зa теплые слова! Мы очень рады, что Вы остались довольны отпуском, что получили заряд положительной энергии. Для нас очень важно, что бы гости уезжали от нас довольными и отдохнувшими. Будем очень рады видеть Вас снова в нашем отеле! С уважением, Администрация отеля Nirvana Lagoon Villas Suites & Spa

10/10 Excellent

Lieven, Belgie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig hotel op een mooie,rustige lokatie !
Splinternieuw hotel, aangelegd in een uitzonderlijk mooie tuin in een pijnboombos. Rustige ligging. Ruime en mooie kamers, met afzonderlijke kinderkamer. Golfkarretjes brengen je naar de kamers die verspreid liggen in het bos. Buffetrestaurant is goed, met veel keuze, maar probeer zeker de 7 à la carte restaurants. Supplement van 10 euro per persoon is het zeker waard. Heel mooie en degelijke schotels met uitgebreide keuze.Mogelijkheid om op verschillende plaatsen buiten te eten, met prachtig zicht op zee en bergen. Personeel is uiterst vriendelijk en doet enorm zijn best, alleen momenteel nog te weinig kennis van engels (Duits kennen ze beter), waardoor er soms fouten gebeuren. Super is ook de gratis, vers geperste fruitsap bij het ontbijt. Fantastisch aquapark met 12 glijbanen, waarbij de lifeguards je een extra veilig gevoel geven en zorgen voor de nodige animatie. Wij genoten enorm van de patisserie in het hoofdgebouw waar je van 10-22 uur terecht kunt voor gratis Movenpick ijs ( wel 12 soorten), gebak, chocolade en pralines, koffie, warme chocolademelk….. Minpunt voorlopig is toch enige onregelmaat bij bestelling van dezelfde cocktails en gerechten/snacks. Deze worden te verschillend gemaakt, afhankelijk van waar je het besteld hebt. Alles samengevat een zeer degelijk hotel aan een zeer aannemelijke prijs (voorlopig nog !! ) . Prijs /qualiteit TOP
Response from Ali Balaban General Manager on Aug 29, 2015
Geachte Mr. Lieven, Allereerst willen we u bedanken, dat u de tijd heeft genomen om een beoordeling over ons hotel te schrijven. Het doet ons goed, dat u een fijne vakantie bij ons heeft gehad. We hopen dat u Nirvana Lagoon Villas Suites & Spa Hotel weer zult bezoeken. Het was een waargenoegen om u hier te verwelkomen. Met vriendelijke Groet, Ali Balaban General Manager Nirvana Lagoon Villas Suites & Spa Hotel