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When we first got upstairs it smelled like fecal matter. The carpet was dirty and looked like it hadnt been vacuumed in quite a while, food along the sides of the beds. I dont believe the sheets were changed before we arrived, there was hair on the sheets. The sink was plugged with used razors and other debris. The wall was covered in dust, cobwebs along the ceiling. Pictures taken and can be provided. Someone sprayed or put carpet deoderizer in the hallway, made it difficult to breath. The woman at the front desk Michelle said the person across the hall was dirty and didn't shower often.
We had a second floor smoking room. The hall way smelled like fetal matter. Early in the morning someone sprayes air freshener so it became hard to breath. The room was dirty, food on the loor around the beds. The bed sheets hadn't been changed because there was hair and dirt on them.The wall was covered with dust and cobwebs. The bathroom toilet and sink were dirty. The sink drain was plugged with wrappers and who knows what else. The outside was really nice. The woman at thw desk said it was a smoking room so it doesnt get cleaned loke the other rooms.i would like a refund because i was really disappointed.
It was clean and there was hot water. That's all I was looking for. This is my third or fourth time staying at Regency in Anoka, MN this year and each stay has been just fine. I have no complaints.
Construction made access difficult. I had reserved for 2 nights but, for medical reasons, had to check out early. Was out the $75 for the second night. Such is life.
Staff was very kind and professional, rooms were disgustingly dirty gross, towels were very rough refrigerator was not working when I got there but the lady from the office managed to get it fixed
They were so rude they said that my son 7yrs old can not visit me they were said we allow to see him.only at parking lot ! Never seen or hear that inhuman people existed on earth
The customer service was horrible!
I tried to check in early receptionist said no rooms ready which was understandable but the way she came across to me was not good at all then I was told I needed a credit card to cover incedentals I explained that I don’t have credit card but had debit card that I was using to pay for room she would not accept!
I returned later to try and check in again the new receptionist much friendlier never mentioned a credit card and check in went much better but still left sour taste for me
Great for our stay after the Taylor Swift concert. We booked this hotel in Anoka and took the Rally bus motorcoach to the Taylor Swift concert. It was a good basic stay for us, quiet and safe. We were caught off guard though by the $100 cash (physical cash) deposit that was required. I was told that my card could not be used as a credit card, but I always use it as both a credit and debit card. It would be helpful to update the Expedia listing to state that physical cash is required as a deposit if you feel their card is not a credit card, so others are not caught off guard. Overall good stay as we just needed a place to sleep for the night.
Liked the appearance and feel of the beds BUT they were very difficult to get into because they were too high unless you were over 6 feet tall!! Each room should include a step stool to help you get in bed. Also was disapointed that there was no coffee available or donuts/rolls available in the morning. We were happy with the cleanliness of the room and ammenities.
This is a basic place to stay, without breakfast included. Kwik Trip is a short distance away for needs. You have your room with heat/ac, ice machine, pop machine, vending machine, washer and dryer. This is exactly the kind of room I needed. I have nothing negative to say about staying here.
It was cheap and close to site. The parking lot was iced over and slippery. Lastly they needed a $100 cash for a deposit that is not listed so that was a pain.
Christopher
2/10 Terrible
Carol
Jan 16, 2023
Disliked: Staff & service
The hotel advertised a breakfast but they served one in 2 years. There was no coffee and the vending machines didnt work.
This hotel is in Minnesota and the parking lot was plowed or salted. My car got stuck in the parking lot 3 times and the staff were not helpful. One of the times we were stuck we were in the middle of the parking lot and were blocking the drive into the parking lot and the company they contacted with refused to come and put salt on the parking lot.
Substandard in every way.
I arrived and they wouldnt take my bank card for a deposit, told me i either needed to get a credit card or give them cash for a deposit (which was never mentioned when i made the reservation) when i said "oh, ive never had that happen at a hotel before" the lady looked at me and replied "Have you ever stayed at this hotel?" With a very snarky tone.
The bathroom door in my room wouldnt close all the way, or lock. The main door to my room wouldnt close all the way so it rattled very loudly the whole night. There were bugs in my room.
Cheapest hotel around, but you definetly get what you pay for. Spend the extra 30 dollars and go down the road
Pretty trashy place and the check in lady was not friendly. She was talking on the phone which was through Bluetooth during the entire check in process.
Rooms could have a chair to sit in not just the desk chair.
Evening desk clerk could be more welcoming.
I.liked the amount of towels in the rooms. Beds were comfortable.
David
Stayed 1 night in Aug 2022
10/10 Excellent
Gail
Aug 7, 2022
Liked: Cleanliness, staff & service
The walls Are thin, I could hear people talking outside my room door, noisy vehicle or something running all night long
Nice place, very clean although the sink emptied very slowly. Friendly staff.
Barbara
Stayed 2 nights in Jul 2022
6/10 Okay
Verified traveller
Jul 17, 2022
Disliked: Property conditions & facilities
This hotel was bare bones. No microwave and no coffee , not even in the lobby. The carpet was worn and stained and the towels were scratchy. However the bathroom was clean as were the beds and they were comfortable. Not much road noise as the hiway was under construction, we did however hear the people above us walking around.
Hotel was average-nothing special but provided a good night rest while traveling. Very basic coffee provided in tiny cups w/no lids for traveling provided in morning. No breakfast. Towels were a quite thin but acceptable for the price.