2 outdoor pools, pool umbrellas, sun loungers

Reviews of Hotel Saratoga

4.5 out of 5
Hotel Saratoga
Paseo de Mallorca, 6, Palma de Mallorca, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1010 reviews" "
Rating 8 - Good. 317 out of 1010 reviews" "
Rating 6 - Okay. 53 out of 1010 reviews" "
Rating 4 - Poor. 20 out of 1010 reviews" "
Rating 2 - Terrible. 10 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This kid a 5 star hotel. I have them a 4 because the first night we were not explained on how the AC worked. However , the next day, Nico took care of us. He upgraded the room to one where the sun did not hit it much. It was awesome. I want to thank Nico for taking care of us.
Stayed 3 nights in Mar 2024
Response from Assistant manager on Mar 26, 2024
Dear mrs. Ana, Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by the initial issue with the AC, but we're glad that Nico was able to assist you promptly and ensure your comfort. We will be sure to pass along your kind words to Nico for his exceptional service. We look forward to welcoming you back for another fantastic stay in the future.Kind regards, Juan M. Pocovi

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Liked pool, spa, sauna Staff helpful and friendly.
Stayed 4 nights in Mar 2024
Response from Assistant manager on Mar 26, 2024
Dear mr. Gary, Thank you! Delighted you enjoyed the pool, spa, and sauna. Our staff is always here to help.Kind regards, Juan M. Pocovi

10/10 Excellent

Marius, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, front desk was friendly and efficient. Very gracious with the late check out. Perfect location.
Stayed 2 nights in Mar 2024
Response from Assistant manager on Mar 26, 2024
Dear Marius, Thank you for your kind words! We're glad you enjoyed your stay and the perfect location. We appreciate your feedback.Kind regards, Juan M. Pocovi

10/10 Excellent

Lynne, ABERDEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Mar 2024
Response from Assistant manager on Mar 26, 2024
Dear mr. Lynne, Thank you! We're glad you enjoyed your stay.Kind regards, Juan M. Pocovi

10/10 Excellent

Karl

Stayed 3 nights in Oct 2023
Response from Assistant manager on Mar 26, 2024
Dear mr. Karl, Thank you for your review! We look forward to seeing you again soon.Kind regards, Juan M. Pocovi

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. If you don’t want full buffet breakfast a small breakfast in the 1962 bar of the hotel is ideal. Airport bust stop is less than 50 yards away.
Stayed 2 nights in Feb 2024
Response from Assistant manager on Mar 26, 2024
Dear mrs. Valerie, Thank you for your kind words! We're pleased to hear you had a great experience at our hotel.Kind regards, Juan M. Pocovi

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really chic hotel in a pretty central area, close to port and only 10 to 15 mins from the old town highlights.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alan

Stayed 3 nights in Feb 2024
Response from Assistant manager on Mar 26, 2024
Dear Alan, Thank you for your review! We look forward to seeing you again soon.Kind regards, Juan M. Pocovi

10/10 Excellent

Rym

Stayed 2 nights in Jan 2024
Response from Assistant manager on Mar 26, 2024
Dear Rym, Thank you for your review! We look forward to seeing you again soon.Kind regards, Juan M. Pocovi

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel located to the beautiful sights of Mallorca. Personnel so very hospitable .. 1962 Gastro bar has such good food ! Breakfast excellent with many choices…
Stayed 6 nights in Jan 2024

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel that is within easy walking distance of some great restaurants. Angel on reception was extremely helpful.
Stayed 4 nights in Dec 2023

4/10 Poor

Judith Ann, louisville

Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Stayed 3 nights in Dec 2023
Response from Guest Experience - Hotel Saratoga on Dec 20, 2023
Dear Valerie, Thank you for sharing your feedback with us. We are glad to see you had a wonderful stay, your top score rating means a lot to us since your satisfaction is of utmost priority and we are glad we met your expectations. We look forward to welcoming you back in the future for another memorable stay! Best regards, Ángel Alemany

2/10 Terrible

Yuyang

Stayed 3 nights in Dec 2023
Response from Guest Experience - Hotel Saratoga on Dec 19, 2023
Dear Yuyang, Thank you for sharing your feedback about your recent stay. However, we are surprised to see your score given to the accommodation since we do not have any records of any issues during your stay. We would be pleased if you could give us more information about the reason for your rating so that we can improve our services.Best regards, Ángel Alemany

10/10 Excellent

Talha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel greatly. The staff were amazing especially Fausta and Nevies - when I lost my bag on the busses Nevies was able to call and organise for me to get it. The staff were very accomodating. The hotel is excellently situated between old city, new city, restaurants, scenic views. We had an amazing time.
Stayed 4 nights in Dec 2023
Response from Ángel Alemany / Guest Experience - Hotel Saratoga on Dec 18, 2023
Dear Talha,Thank you for your kind words and for choosing Hotel Saratoga. We are delighted to hear that you enjoyed your stay and that our staff, especially Fausta and Nieves, were able to assist you during your time with us. Our team strives to provide excellent service, and it's always rewarding to receive positive feedback.We look forward to welcoming you back for another amazing experience in the future.Best regards,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel just to west side of Palma. Easy walking distance city centre. Hotel staff were all very welcoming and helpful when needed. I had a suite as the standard rooms were booked out. The bed was very comfortable. We did not eat in the hotel. See star rating above for general ratings. I would recommend this hotel.
Stayed 4 nights in Nov 2023
Response from Juan M. Pocoví on Nov 20, 2023
Dear mr. Gary,Thank you for your wonderful review! We're delighted you enjoyed your stay at our hotel and found our staff welcoming and helpful. It's great to hear that you found the suite comfortable, although you didn't dine with us. Your recommendation means a lot to us. We hope to welcome you back to Hotel Saratoga soon!Warm regards,

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother- daughter trip
Mother-daughter trip. Nice hotel, friendly staff.
Stayed 6 nights in Oct 2023
Response from Juan M. Pocoví on Nov 20, 2023
Dear mrs. Katja,Thank you for choosing our hotel for your mother-daughter trip! We're delighted to hear that you enjoyed your stay and that our staff was friendly. We're always here to ensure you have a wonderful experience at Hotel Saratoga.Warm regards,

10/10 Excellent

Susan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
The hotel was in a great location -- very nice room as well. The rooftop bar and pool was beautiful with such a great view of the cathedral. Breathtaking at night.
Stayed 3 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Nov 7, 2023
Dear Susan, Thank you very much for sharing your feedback about your recent stay with us. We are glad to see you had a great time at our rooftop, enjoying the panoramic view of Palma, as well as taking advantage of our central location, allowing you to visit main city attractions a step from the hotel. Thank you for choosing us and we hope to have the pleasure of welcoming you back soon. Best regards, Ángel Alemany

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing to deal with. Breakfast was great too. Pools and rooftop bar were great add ons to relax after long days of walking. Would not hesitate to return again.
Stayed 3 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Nov 1, 2023
Dear Carl, Thank you for your feedback. We are thrilled to hear that you had an amazing experience with our staff and that you enjoyed the great breakfast. It's also fantastic that you found the pools and rooftop bar to be great additions to relax after long days of walking.Your positive comments are greatly appreciated, and we would be delighted to welcome you back for another enjoyable stay in the future.Best regards,Ángel Alemany

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and sauna were great! Everything was within walking distance. The staff was friendly.
Stayed 2 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 31, 2023
Dear Daisy, Thank you so much for sharing your wonderful experience after your recent stay with us. We are glad you enjoyed the new heated pool and sauna facilities as well as the central location, close to the main city attractions. Your kind words about the staff are highly appreciated since your satisfaction is of utmost priority to us. We look forward to welcoming you back soon! Best regards, Ángel Alemany

8/10 Good

Colin Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 31, 2023
Dear Colin Frederick, Thank you very much for sharing your experience with us. We are glad you had a great stay and hope to welcome you back soon! Best regards, Ángel Alemany

8/10 Good

Susan Elizabeth

Travelled with group
Liked: Amenities
The hotel is really well situated to walk to most things the old town the restaurants and the shops
Stayed 7 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 27, 2023
Dear Susan Elizabeth, Thank you very much for sharing your feedback with us. We are glad to see you had a great stay and found our central location convenient for exploring the main city attractions. We hope to have the opportunity to welcome you back for another enjoyable stay. Best regards, Ángel Alemany

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Juan M. Pocoví on Nov 20, 2023
Dear mrs. Michelle,Thank you for your positive rating. We're delighted to hear you enjoyed your stay at Hotel Saratoga. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Would stay here again
Stayed 3 nights in May 2023
Response from Guest Experience - Hotel Saratoga on Oct 21, 2023
Dear Andrew, Thank you for your positive feedback. We are thrilled that you found our hotel lovely and in a great location. We are looking forward to welcoming you back for another enjoyable stay.Best regards,Ángel Alemany

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 12, 2023
Dear Stephanie, Thank you very much for rating your recent stay with us. We are glad to see you had a great stay and we met your expectations, your top score means the world to us! We hope to have the pleasure of welcoming you back soon. Best regards, Ángel Alemany

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 10, 2023
Dear David, Thank you very much for sharing your experience with us. We hope you had an overall pleasant experience and we will be pleased to hear more about your feedback by contacting us at guestexperience@hotelsaratoga.com, your satisfaction is really important to us. We hope to have the pleasure of welcoming you back and providing you with a more pleasant stay. Best regards, Ángel Alemany

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully centrally located hotel , for the one who want to stay central in the city of Palma. However , a short Taxi fare away , you get more for your bucks with similar rooms a view and breakfast .
Stayed 1 night in Oct 2023
Response from Guest Experience - Hotel Saratoga on Oct 7, 2023
Dear Joel, Thank you very much for sharing your feedback with us. We are glad you had a nice stay and enjoyed the central location, which is, in fact, a great place to start exploring the city and its main attractions. We hope to have the opportunity to welcome you back in the future. Best regards, Ángel Alemany

10/10 Excellent

claude

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon sejour
Très bien comme hotel.Bien place
Stayed 4 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 27, 2023
Dear Claude, Thank you so much for sharing your experience with us. We are delighted to see you had a great stay and appreciated our central location. Your top score rating means a lot to us and we are glad we met your expectations. We hope to have the opportunity to provide you with another memorable stay in the future. Best regards, Ángel Alemany

10/10 Excellent

Steven, Vancouver

Liked: Amenities
The Saratoga is a nice property to stay in for a first visit to Palma. It’s well located and has excellent air-conditioning, very nice staff, and a fantastic breakfast.
Stayed 5 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 22, 2023
Dear Steven, Thank you very much for sharing your experience with us and your kind words about the staff, breakfast, and our facilities. Your satisfaction is our main goal and we are glad to see we met your expectations. Should your travels bring you back to Palma, we will be pleased to welcome you again. Thank you again for choosing us and best regards, Ángel Alemany

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Saratoga is in the perfect area, one block away from the old town and one block from the hip area of Santa Catalina. I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 20, 2023
Dear Kevin, Thank you for your kind words and sharing your feedback! We are thrilled to hear that you enjoyed our central location and had a great experience during your stay with us. We look forward to welcoming you back in the future. If you have any more feedback or requests, feel free to share. Best regards, Ángel Alemany

8/10 Good

Georgios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean hotel friendly staff especial the cleaning ladies. Internet had huge issues and i feel the rooftop poll could stay open longer than just 6:30
Stayed 4 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 20, 2023
Dear Georgios, Thank you for sharing your feedback about your recent stay at Saratoga. We are glad you appreciated our clean facilities and friendly staff, especially our hardworking cleaning team. We apologize for any punctual internet issues you experienced and understand your desire for longer rooftop pool hours, please note there are two other swimming pools open until 8 p.m. at your disposal on the ground floor since we do prepare the rooftop terrace for the dinner. We'll take your suggestions into consideration as we strive to improve our services. If you have any more comments or questions, please feel free to share them with us. We hope to have the pleasure of welcoming you back soon. Best regards, Ángel Alemany

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a fabulous location
Stayed 7 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 20, 2023
Dear Damian, Thank you for sharing your thoughts! We greatly appreciate your kind words about the hotel and its really central location. We look forward to the possibility of welcoming you again in the future.Best regards, Ángel Alemany

8/10 Good

denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - would highly recommend
Hotel overall is excellent. Location perfect. Only slight criticism is the breakfast - the food on hot plate was cold
Stayed 3 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 20, 2023
Dear Denise, We are delighted to hear that you had an excellent experience at our hotel, and we appreciate your feedback. It is wonderful to know that our location met your expectations.We apologize for the issue you encountered with the breakfast, particularly the temperature of the food on the hot plate. Your feedback is essential, and we will work to improve in this area. Should you decide to stay with us again, we are committed to ensuring your next visit is even more enjoyable. Please feel free to reach out if you have any further questions or concerns. Your satisfaction is our top priority.Best regards, Ángel Alemany

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 20, 2023
Dear Scott, Thank you for sharing your feedback about your recent stay with us. We are glad to see you had a great experience at the hotel and we would be pleased to welcome you back in the near future. Do not hesitate to contact us for any further inquiries or feedback :)Best regards, Ángel Alemany

10/10 Excellent

Arshpal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and the staff were incredibly nice. It has many amenities including 3 pools. Our room was a little small but that is what we chose. Good location and walkable to the main bits and restaurants.
Stayed 2 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Sep 21, 2023
Dear Arshpal, Thank you very much for sharing your review with us. We are glad to hear that you enjoyed your stay, as well as all the services of the hotel including the three swimming pools. We really appreciate your kind words about the staff, as your satisfaction is our main goal. Regardless of the room category chosen, due to the different furniture and room layouts, the size could be perceived differently, so we encourage you to ask at reception on your next visit to check if there is another room so that you can compare and choose the one you like the most. Thank you again for choosing us and we hope to have the pleasure to welcome you again soon. Best regards,Ángel Alemany

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at Saratoga. Thank you. Will be definitely coming back again.
Stayed 1 night in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 21, 2023
Dear Yana, Thank you very much for sharing your feedback with us. We are happy to see that you enjoyed your stay, your high score means a lot to us as it means that we have met your expectations! We hope to have the pleasure to welcome you back soon. Best regards,Ángel Alemany

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel- the staff are the best. Cannot remember the names of all of them but their kindness is beyond expectation. My last day Fernando came to help me with my luggage and help me to load it in the car as well. I would definitely return.
Stayed 3 nights in Sep 2023
Response from Guest Experience - Hotel Saratoga on Sep 8, 2023
Dear Waldemar,Thank you for sharing your experience with us. We are thrilled to hear that you had an excellent stay and that you found our staff to be outstanding.It's heartwarming to know that our kindness went beyond your expectations, and we truly appreciate your recognition of our efforts. We are pleased to hear about Fernando's assistance with your luggage on your last day, as well as the rest of the staff. We can't wait to welcome you back, and we look forward to providing you with another wonderful stay in the future.Best regards,Ángel Alemany

10/10 Excellent

Tudor, Bucharest - Sector 2

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Locationnand friebly staff
Stayed 6 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Sep 2, 2023
Dear Tudor, Thank you for your feedback. We are delighted to hear that you had a great stay and appreciated our hotel's location as well as the attention of the staff.We look forward to welcoming you back in the future for another enjoyable stay.Best regards,Ángel Alemany

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, street front restaurant lovely, food delicious, surroundings beautiful, very clean, staff very helpful, would definitely recommend.
Stayed 2 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Sep 1, 2023
Dear Tracey,Thank you for your kind words and for choosing our hotel. We're delighted to hear that you had a fantastic experience during your stay.It's wonderful to know that you found our location perfect and enjoyed the lovely Gastrobar Saratoga restaurant with delicious food.Our team is dedicated to providing excellent service, and we're thrilled to hear that we were very helpful.Thank you for recommending us, and we look forward to the opportunity to welcome you back in the future.Best regards,Ángel Alemany

10/10 Excellent

Marcus C

Liked: Staff & service, amenities, property conditions & facilities
I liked the location and the amenities but I did not like that they didn't have enough parking for all the guests staying there.
Stayed 2 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 29, 2023
Dear Marcus, Thank you so much for taking the time to share your experience at Saratoga. We thank you for your great score which means you had a good time with us. In regards to the parking, due to the limited space of it and being located in the old town, we always recommend booking it in advance since it is subject to request and availability. We are sorry for any inconvenience it may have caused. We hope to have the pleasure of welcoming you back in the future! Best regards, Ángel Alemany

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond my expectation!
Stayed 3 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 25, 2023
Dear Diana, Thank you so much for sharing your experience and your kind words, we are glad to see you had a great stay at Saratoga and we hope to have the pleasure of welcoming you back! Best regards, Ángel Alemany

8/10 Good

Charito, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good.
Stayed 4 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 22, 2023
Dear Charito, Thank you so much for sharing your feedback with us! We are glad you had a nice stay with us and enjoyed the variety of our breakfast buffet. We hope to welcome you back soon for another enjoyable stay.Best regards,Ángel Alemany

8/10 Good

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and helpful. The rooms were impeccably clean. We did not eat there so we cannot comment on the food. The one disappointment is when I asked for ice in an ice bucket and the server wanted to charge for ice. Really?
Stayed 7 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 15, 2023
Dear Michelle, Thank you for sharing your experience with us. We are thrilled to hear that you found our front desk staff to be friendly and helpful and that you appreciated the cleanliness of the room. It's disappointing to learn about the inconvenience you faced regarding the request for ice. Please accept our sincere apologies for any misunderstanding. Our aim is to provide exceptional service, and we truly appreciate your feedback. We hope the overall positive aspects of your stay overshadow this isolated incident and that you had a great experience with us. We hope to welcome you back in the future. Best regards,Ángel Alemany

10/10 Excellent

Janet Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location and amazing service
Stayed 4 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 15, 2023
Dear Janet Caroline, Thank you so much for sharing your experience at Saratoga. We are thrilled to hear that you found our location excellent and enjoyed the amazing service during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future!Best regards, Ángel Alemany

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 10, 2023
Dear Andrew, Thank you so much for sharing your feedback about your recent stay with us. We are thrilled to see you had a wonderful stay and we met your accommodation expectations. We hope to have the pleasure of welcoming you back soon.Best regards, Ángel Alemany

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location and extremely close to the old centre and the pier. The rooftop pool was excellent with a spectacular view of the town. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Guest Experience - Hotel Saratoga on Aug 10, 2023
Dear William, We appreciate your kind feedback! It is wonderful to hear that you enjoyed our hotel's prime location and the convenience of being close to the city's main attractions. We are thrilled that you had a great experience at our rooftop pool with its stunning views. Thank you for recommending us, and we hope to have the pleasure of welcoming you back in the future for another fantastic stay!Best regards, Ángel Alemany

10/10 Excellent

tim g

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel ! Great location. Really enjoyed our stay and recommend 100 pct !
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager - Hotel Saratoga on Aug 8, 2023
Dear tim g, Thank you for taking the time to share your feedback about your stay with us. We are thrilled to hear that you had a great time at Saratoga and enjoyed our excellent central location. We truly appreciate your words and that you would recommend the hotel! We hope to have the pleasure of welcoming you back in the near future.Best regards,Ángel Alemany

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent central hotel :)
Stayed 2 nights in Jul 2023
Response from Guest Experience Manager - Hotel Saratoga on Aug 3, 2023
Dear Jade, Dear Guest,Thank you for your kind words about your stay at our hotel. We are delighted to know that you had a great experience and found our hotel to be excellent, especially with our central location.We hope you enjoyed exploring the city from our convenient base and that our facilities and services met your expectations.Should your travels bring you back to the area, we would be more than happy to welcome you again for another pleasant stay.Best regards,Ángel Alemany

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous central hotel
Stayed 3 nights in Jul 2023
Response from Guest Experience Manager - Hotel Saratoga on Aug 1, 2023
Dear Margaret,Thank you for your kind words! We are delighted to hear that you had a fabulous stay with us. Your satisfaction is our top priority, and we are thrilled that you enjoyed your experience with us. We look forward to welcoming you back soon for another wonderful stay!Best regards, Ángel Alemany

8/10 Good

Nellia

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Guest Experience Manager - Hotel Saratoga on Aug 1, 2023
Dear Nellia, Thank you very much for sharing your feedback about your stay at Saratoga. We are thrilled to see you enjoyed your stay and we look forward to welcoming you back soon.Best regards, Ángel Alemany