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Reviews of Hotel Magic Pas

4 out of 5
Hotel Magic Pas
Carrer Sant Jordi, 19-21, Pas de la Casa

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 82 reviews" "
Rating 8 - Good. 37 out of 82 reviews" "
Rating 6 - Okay. 13 out of 82 reviews" "
Rating 4 - Poor. 5 out of 82 reviews" "
Rating 2 - Terrible. 2 out of 82 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Close to bus station and ski lifts.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nigel P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - restaurant had excellent choice and the bar area is really comfy
Stayed 4 nights in Feb 2024

6/10 Okay

Martin

This isn’t a 4 star hotel. Beds were like, put up beds, damp and crumbling plaster around the windows, restaurant was like a canteen. Never had to pay to use the sauna, when staying at a hotel
Stayed 7 nights in Jan 2024

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. Very clean, comfortable rooms and the staff were fabulous. My only complaint is that it was excessively hot. I would have left the window open at night but the noise from people singing outside the nearby Irish bars until the early hours meant this wasn't an option. So, due to the heat and external noise, sleep wasn't great at this hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Irma C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is MAGIC
all the staff are very polite and professional...the breakfast exceeded expectations, it's a brunch...the hotel is magic:)...I recommend it 1000%
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 6 nights in Mar 2023
Response from Direction on Mar 29, 2023
Dear Mr. Daniel,We thank you very much for having dedicated these words to us.It has been a great pleasure to welcome you at the Màgic Pas hotel. Do not doubt that I will personally convey your words to all our staff involved.We hope you have had a good return home and to be able to receive you again very soon at the Hotel Màgic PasReceive cordial greetings,

10/10 Excellent

Ian

Stayed 6 nights in Feb 2023
Response from Direction on Mar 29, 2023
Appreciated Mr. IanThank you very much for your comments! We are very happy to know that your stay was pleasant. We hope to see you again soon again.Cordially,

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Direction on Mar 29, 2023
Apprecié Mme. Tara,Merci beaucoup pour vos commentaires ! Nous sommes très heureux de savoir que votre séjour a été agréable. Nous espérons vous revoir bientôt.Cordialement,

8/10 Good

Reno

Stayed 6 nights in Dec 2022
Response from Francesc on Jan 9, 2023
Cher Mr. Reno, Nous vous remercions pour votre commentaire et d’avoir choisi notre Hôtel. Tous vos commentaires sont essentiels pour améliorer notre service. Nous espérons vous revoir bientôt.Cordialement,

10/10 Excellent

Gary

Stayed 3 nights in Dec 2022
Response from Recepción Hotel Màgic Pas on Dec 11, 2022
We appreciate your stay and invite you to return, a happy customer is a new friend.

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel. Comfortable stay and good location
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The location is fantastic, room was nice and clean. The only down side was this time I went they charged us for the spa which is only a 4 euros a day but the hotel is already more expensive. Breakfast was good but maybe should do scrambled eggs instead of fried as they were always finished.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Feb 2020

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If all you need is a bar...
Run down and old, indifferent staff. Bar was fine, but don't come here expecting a gym.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location close to slopes, restaurant staff excellent, desk staff had to be asked three times to move rooms as room 914 was terrible, no air in the room, a window that opened into a greenhouse. January 2020 and it was 105 degrees in the room. Eventually got moved to a lower floor which was excellent.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Reception was lovely and so helpful all the time. Food was good although you’re not allowed to take food out after breakfast (the Norm in most places..)
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff very good and hotel position was easy for both slopes and town. The only minor point was that generally the food was not hot unless you were in the restaurant as the food was brought out.
Stayed 4 nights in Dec 2018

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the slopes and apres

10/10 Excellent

Damian

Liked: Cleanliness, property conditions & facilities, room comfort
One of the best hotels in Pas de la casa.
Stayed is Pas de la Casa many times over the past 30 years. The Magic is bar far the best hotel I have stayed in. The hotel is furnished in a typical Andorran style and the rooms are clean and comfortable. The hotel is well situated for the slopes, restaurants and bars. Both breakfast and evening buffet offer a good verity of food. Overall a great hotel for location and comfort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

iuliana

Liked: Cleanliness, staff & service
Nice hotel,nice staff,good mea
Nice hotel,nice staff,good meals(mediteranean) and good location.We enjoyed the ski there and the city.Good shopping areas in Andorra la Vella,30 km away.Don`t forget the snow chains if you go there by car.Good restaurants in the city Pas de la Casa. Note to Hotelclub:Upgrade the hotel phone no.The one on the voucher wasn`t the good one. Family with teenagers.

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel !
Hôtel très correct et très présentable. Un très bon accueil et belle chambre double. Un petit-déjeuner très garnie. Sans oublier tout le personnel avec le sourire et très polis. On recommande cet hôtel !
Stayed 1 night in Dec 2023

8/10 Good

Eric

Stayed 1 night in Dec 2023

6/10 Okay

Laetitia

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Nach

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Maximiliano

Liked: Cleanliness
No es 4 estrellas
Para estar marcado como un 4 estrellas hay muchas cosas que le faltaban, como un buen servicio de habitación que no lo tiene, lo que es la cama tampoco era muy cómoda, tampoco se puede pedir agua o bebidas fuera de hora, por lo que le faltan muchas cosas para ser marcado como un 4 estrellas, lo que era el desayuno fue el punto más alto de la estadía ya que no estaba mal pero en el resto faltó servicio…
Stayed 2 nights in Dec 2023

8/10 Good

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto para desconectar unos dias de la rutina
Stayed 3 nights in Dec 2023

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super recomendable! Repetiremos seguro
Stayed 1 night in Mar 2023
Response from Direction on Mar 29, 2023
Estimado Sra. GloriaMuchas gracias por sus comentarios. Su opinión es muy importante para nosotros ya que nos permite mejorar día a día nuestros servicios.Esperamos poder recibirles en futuras ocasiones y poder atenderles personalmente.Saludos cordiales,

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Superbe séjour. Et petit déjeuner buffet très très bien
Stayed 1 night in Jan 2023
Response from Direction on Jan 27, 2023
Chers M. / Mme. Pascal,Merci beaucoup de vos commentaires. Votre opinion est très importante pour nous car elle nous permet d'améliorer jour après jour nos services. Nous espérons pouvoir vous accueillir bientôt et vous recevoir personnellement. Recevez, cher monsieur, nos plus sincères salutations

8/10 Good

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vamos a repetir la estancia otro año.
Stayed 1 night in Jan 2023
Response from Direction on Jan 27, 2023
Estimado Sr. Adrian,Agradecemos mucho su excelente comentario y confianza depositada para alojarse con nosotros en su estancia en Pas de la Casa. Estamos muy orgullosos de que nuestro equipo haya estado a la altura de sus expectativas y hayan colaborado a que tuviera una magnífica estancia en el Màgic Pas.¡Será un placer tenerle de vuelta! Atentamente,

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Situation idéale - mais pour un 4 étoiles il pourrait y avoir une petite bouteille d’eau dans la chambre à l’arrivée
Stayed 1 night in Jan 2023
Response from Direction on Jan 27, 2023
Apprécié Mr. Michel,Merci beaucoup pour vos commentaires ! Nous sommes très heureux de savoir que votre séjour a été agréable. Nous prenons note de votre sugesttion sur l'eau.Nous espérons vous revoir bientôt.Cordialement,

8/10 Good

Patrice

Stayed 1 night in Jan 2023
Response from Direction on Jan 27, 2023
Cher Mr/Mme Patrice, Nous vous remercions pour votre ponctuation et d’avoir choisi notre Hôtel.Nous espérons vous revoir bientôt.Cordialement,

4/10 Poor

nathalie

Liked: Cleanliness, room comfort
Malgré le fait que le chauffage soit fermé dans la chambre et fenêtre ouverte, chaleur insupportable . Difficultés à se faire comprendre car peu de personnes parlent français
Stayed 1 night in Dec 2022
Response from Francesc on Jan 9, 2023
Chère Mme Nathalie,On regrette profondément les ennuis que vous avez eu pendant votre séjour. Nous procédons immédiatement à analyser ce qui s’est passé, et de prendre les mesures appropriées pour éviter que ces faits se reproduisent. Nous remercions vos commentaires puisqu'ils nous aident à améliorer jour après jour, et nous espérons pouvoir vous accueillir bientôt et vous recevoir personnellement. Recevez, cher madame, nos plus sincères salutations,

8/10 Good

christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Cela faisait 2 fois que nous revenions au Magic Pas. Globalement, tout reste très convenable, notamment au niveau de l'accueil et de la serviabilité de tout le personnel. Seul bemol cette fois ci, beaucoup de bruit (jusqu'à 3 heures du matin) dans la rue où donnait notre chambre en raison de la présence de 2 bars Irlandais très festifs et bruyants. A part cela, hotel très bien situé pour accéder aux pistes de ski (200 m environs à pieds) et mise à disposition d'un local à ski individuel en sous sol chauffé et très pratique le matin.
Stayed 3 nights in Dec 2022
Response from Direction on Dec 28, 2022
Cher Monsiuer Christophe,Merci pour vos commentaires sur votre séjour dans l'hotel Màgic Pas.Je m'excuse pour le bruit que vous avez subi, mais malheureusement, en ne peux rien faire.La prochaine fois demander une chambre qui donne pas sur cètte rue.J'espère vous voire una troisième fois à l'hotel.Cordialement

10/10 Excellent

Akim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MALGRÉ QUELQUES MAUVAIS COMMENTAIRES. NOUS AVONS CHOISIS,L HÔTEL MAGIC-PAS SÉJOURNANT UNE PARTIE DE L ANNÉES,DANS DES HÔTEL 5 ÉTOILES
Stayed 1 night in Dec 2022
Response from Direction on Dec 28, 2022
Cher Monsiuer Akim,Tout le personal et moi-même, tenons à vous remercier de vos commentaires sur votre séjour a l'Hotel Màgic Pas.Merci, et nous souhaitons vous voir bientôt parmis nous.Cordialement

10/10 Excellent

Akim

Stayed 1 night in Dec 2022
Response from Direction on Dec 28, 2022
Monsieur Akim,Merci une autrefois pour votre ponctuation.Cordialement

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
En familia con abuelos y niños El personal ha estado súper ayudante y contestando a cada de nuestra pedida positivamente Yo recomiendo mucho este hotel. Es la tercera vez que vengo para eskiar El salón está muy agradable
Stayed 1 night in Mar 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
déçue
Aspects positifs: l'accueil du personnel à l'écoute, petit-déj et diner, praticité du placard à ski, proximité relative des pistes. Par contre très décevant car: chambre pas du tout du niveau d'un 4*, mauvaise literie, SdB pas très propre et à rafraichir, très bruyant (situé au dessus d'un bar musical?), vue sur "mur de l'hotel", bref ce n'est pas digne d'un 4*. Du coup cher pour la prestation.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
La ubicación perfecta para los que vamos con intención de disfrutar del esquí. Si sales por el guardaesquís a 50 m. están los remontadores. El acceso al hotel por la
Stayed 2 nights in Jan 2020

4/10 Poor

RAFAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
siento decirles que par un 4 estrellas no lo es ,hace años estaba bien ahora hoy hay muchas cosas que arreglar y cambiar .
Stayed 3 nights in Apr 2019

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très accueillant, rapport qualité prix au top
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

David

Disliked: Staff & service
Douche minuscule et petit déjeuner varié mais pas de très bonne qualité. Environnement bruyant.
Stayed 1 night in Feb 2018