Dear Jim, Our entire team at Extended Stay America would like to thank you for the generous comment, and we especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity. We hope to welcome you back the next time you travel to the area.Sincerely,Hotel Management

Dear Matthew, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear Vernon, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. We will discuss your observations regarding the parking area with our team, and we are grateful for the feedback that helps us better serve our guests. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Robert, We appreciate your loyalty to our brand. Please accept our sincerest apologies for our hotel not meeting your expectations this time. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely,Hotel Management

Dear Antonia, We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we deeply regret the inconvenience you experienced. We are addressing your detailed feedback to ensure immediate improvements. Please know that your comments are taken seriously, and we will use them to enhance our overall guest experience. We appreciate your patience and would be grateful for the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your feedback. Please accept our sincere apologies for the inconvenience of the fire alarm upon arrival. The safety of our guests is our top priority, so evacuation is required to ensure your safety. We also apologize for the phone in your suite not working and if we missed any point in inspecting your room before arrival. Your review has been shared with the team to ensure a better experience going forward. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional stay you deserve whenever you return to the area.Sincerely,Hotel Management

Dear Denis, Thank you for choosing our hotel on your recent visit. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Judith, Thank you for taking the time to share your experience. We appreciate your feedback. We apologize for any inconvenience you faced with the thermostat during your stay. Our team is actively working to address and resolve such issues to ensure a more comfortable experience for our guests. Your insights are valuable, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Kehulani, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read your overall stay was pleasant, except for the issues with the television. We apologize for any difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Myung Jin, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your comments have been shared with our housekeeping team, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Alvaro, Thank you for staying at our hotel during your recent visit. We strive to provide our guests with a relaxing and rejuvenating experience. Therefore, we apologize for any inconvenience caused during your stay and deeply regret that we could not meet your expectations. We have taken your feedback seriously and thoroughly discussed it with our team to identify areas of improvement. Rest assured that we are working diligently to ensure that all our guests have a comfortable and enjoyable experience with us in the future. Sincerely,Hotel Management

Dear Jessica, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. However, we are sorry for the difficulties and will share them with our concerned individual for improvement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Jeffrey, We sincerely apologize for the issues you encountered during your stay. Your feedback is essential, and we're sorry that we fell short of your expectations. Rest assured, your comments have been noted, and we will address these concerns to ensure a more comfortable experience for future guests. We appreciate your understanding and hope you will consider giving us another chance in the future to provide you with an improved stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Lora, Thank you for staying with us. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Geraldine, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Our front desk team is always here to help you with anything. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Jeanne, Thank you for sharing your perspective. We apologize for any inconvenience caused by our policy. We prioritize the safety and security of all our guests and adhere to corporate guidelines. Your feedback is appreciated and will be taken into consideration as we continuously evaluate and improve our processes. We hope this didn't overshadow your overall experience, and we'd appreciate the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management

Dear SETH, We apologize for the inconvenience you experienced during your stay. Your feedback is valued as it helps us improve. We regret the issues with the swipe cards and have addressed this with our maintenance team. Regarding the AC and heating situation, we are actively working on a more balanced solution for guest comfort. We take cleanliness seriously and are addressing the graffiti matter. We've enhanced security by implementing alarms on all doors except the lobby for guest safety. As for breakfast, we appreciate your input and are revisiting our offerings. We strive to create a better experience and hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Gary, Thank you for choosing us for your visit to the city. We regret your disappointment about the shuttle service. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We are grateful our team members could resolve this to your satisfaction. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Sincerely,Hotel Management