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Reviews of Staybridge Suites Anaheim At The Park, an IHG Hotel

3 out of 5
Staybridge Suites Anaheim At The Park, an IHG Hotel
1050 W. Ball Road, Anaheim, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 635 out of 1105 reviews" "
Rating 8 - Good. 256 out of 1105 reviews" "
Rating 6 - Okay. 123 out of 1105 reviews" "
Rating 4 - Poor. 60 out of 1105 reviews" "
Rating 2 - Terrible. 31 out of 1105 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KelliJames, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 24, 2024
Thank you for giving us your feedback.

8/10 Good

Joseph Jean-Jacques Patrick Le

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
When we checked in we were really disappointed with our room - 2 of 3 windows faced directly into an exterior wall, no sunlight at all. We inquired about a new room and to our delight we were upgraded and given a "park view" (no really park view option available, this was the closest they have) and were able to watch the fireworks nightly from our room. Distance to the park entrance is slightly deceiving, its a 30 min walk half of which is along Disneyland Drive which is VERY busy, had us a little anxious walking it with our kids every morning. Room was clean, breakfast and social hour covered the bases for what you would need/expect. Would recommend to anyone who doesnt mind the 30 min walk to Disneyland Gates or taking ubers. Would only explore other hotels in the area for that simple reason
Stayed 6 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 17, 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 17, 2024
Thank you very much for giving us your great feedback we appreciate it very much. Hope to see you again soon.

4/10 Poor

Alyssa

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fitted sheet on one of our beds had holes. The standing lamp in the bedroom broken, the light above the bathroom sink flickered. Not to mention the power outage that lasted hours and being woken up at 3am to a hallway full of teens being rowdy laughing, talking and stomping. Even after I informed them my family was asleep it continued for another 15 mins. The location is great. The front desk Irene super sweet and helpful. The rest kind of just went downhill unfortunately.
Stayed 3 nights in Apr 2024
Response from Irene on Apr 17, 2024
Alyssa, i apologize to the inconvenience you experienced during your stay. Thank you for informing us. We hope to see you again in the future to give you a much better experience. Have a Wonderful Day.

10/10 Excellent

Jessica Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staybridge Suites Guest Services on Apr 17, 2024
Thank you very much for giving us your great feedback we appreciate it very much. Hope to see you again soon.

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for Dapper Day weekend at Disneyland. The location was great, walkable if you wanted to, we took a Lyft. Breakfast was good, not too heavy for a day of walking at Disney. They had a social hour one of the days, hotdogs and beer and wine were offered. The hotdogs were actually pretty good. Beds were comfortable, shower pressure was great. We had a little kitchenette which was nice to have real dishes when we ordered in. Our air conditioner didn’t work, but the girl at the front desk came up herself and fixed it for us (because housekeeping had gone home) that was above and beyond moment for us. We would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 13, 2024
Thank you very much for giving us your great feedback on your stay with us, we so appreciate you taking the time time, and hope to see you again in the future.Have a great day!

10/10 Excellent

Rhonda

Staff were pleasant & efficient.
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 12, 2024
Thank you for taking the time to give us your feedback.We appreciate it.

8/10 Good

Yvelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disneyland
Stayed 4 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 12, 2024
Thank you for taking the time to give us your feedback.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are great and,friendly and professional.Thanks.
Stayed 1 night in Apr 2024
Response from Staybridge Suites Guest Services on Apr 10, 2024
Thank you for taking the time to give your feedback. We appreciate you choosing to stay with us. Have a great day

4/10 Poor

Jason Eugene

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool was unavailable but I specifically wanted a hotel that had pool. Would like a partial refund
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 10, 2024
Sorry for the inconvenience of the pool being under construction. Thank you for giving us your feedback..

4/10 Poor

Aja

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to move rooms twice to get a decent room. One room had roaches and the sofa bed had stains. Another room smelled like alcohol and the tub was not cleaned. We were thinking of canceling our reservation and booking somewhere else, but it was already almost midnight and Pearl at the front desk was very accommodating and made sure we got into a room we were comfortable in.
Stayed 2 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 10, 2024
Sorry for all the issues and inconvenience.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staybridge Suites Guest Services on Apr 10, 2024
Thank you for taking the time to give your feedback.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Staybridge Suites Guest Services on Apr 7, 2024
Thank you for taking the time to give us your feedback.

8/10 Good

Genevev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it
Stayed 3 nights in Mar 2024
Response from Staybridge Suites Guest Services on Apr 3, 2024
Thank you for taking the time to give us a great feedback on your stay.

10/10 Excellent

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my kids very happy little kitchen help with having smaller kids the breakfast was great with different options only complaint i have was pull out couch was flat hurt sleeping on it but still worth it for the price
Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Apr 3, 2024
Thank you for taking the time to give us a great feedback on your stay.

6/10 Okay

Ophel

Travelled with family and small children
Liked: Cleanliness, amenities
I like that it’s right next to Disneyland, 2 minutes drive from this hotel. Hotel is clean. Things that I didn’t like: 1. The kitchen doesn’t have an exhaust vent so for 3 nights that we stayed, the room smelled because we cooked our dinner. 2. Not much breakfast choices. 3. The housekeeper doesn’t speak English so we had a hard time asking her simple things like clean towel or vacuum the room.
Stayed 3 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 29, 2024
Thank you for giving us your feedback.

6/10 Okay

Dr. G

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The property has cockroaches in the rooms
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 29, 2024
We apologize for the inconvenience, the issue has been taken care of. Thank you for informing us.

6/10 Okay

Prahalad

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was not cleaned well.
Stayed 4 nights in Mar 2024
Response from Joey A. - Front Office Manager on Mar 28, 2024
Hello Pralahad,We're sorry that the cleanliness of the room was not up to your standards. Your review is much appreciated because it will motivate us to do better for our future guests.Regards,

2/10 Terrible

Erik e

Disliked: Cleanliness, staff & service, property conditions & facilities
I rent a 2 rooms with living room and it was no couch to sit or watch t.v i ask them and they just tell me they donk know so i hope i dont charge for it
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 30, 2024
We apologize for the inconvenience.

8/10 Good

Brian De

Liked: Cleanliness, property conditions & facilities
3rd time stayed at property family trip Good accommodations ., gsmily orientated.,disappointed in breakfast kitchen staff. Not friendly at all . Asked questions towards replacement of food served due to depletion and was totally ignored., had to inform front desk staff to get action .,
Stayed 5 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 27, 2024
Sorry for any inconvenience, we will ensure we address issues with the staff.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Plenty of parking.
Stayed 2 nights in Mar 2024
Response from Joey Anas - Front Office Manager on Mar 25, 2024
Thank you so much for your stay with us and we are delighted that you have enjoyed your stay.Regards,

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service experience
Stayed 3 nights in Mar 2024
Response from Joey Anas - Front Office Manager on Mar 25, 2024
Thank you so much for your good review and we are delighted that you have enjoyed your stay with us.Regards,

10/10 Excellent

Deborah, Modesto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Having a kitchen available was very convenient for a day of rest in between visiting parks
Stayed 4 nights in Mar 2024
Response from Joey Anas - Front Office Manager on Mar 25, 2024
Thank you and we are delighted that you have enjoyed our amenities. We hope to see you again in the future.Regards,

6/10 Okay

Corinne

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Joey Anas - Front Office Manager on Mar 26, 2024
Hello,Thank you for your review. Please let us know what aspects we need to improve on so we can give you a better experience with us in the future.Regards,

10/10 Excellent

Alma

Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Apr 10, 2024
Thank you for the great feedback, we appreciate you choosing to stay with us. Have a great day.

10/10 Excellent

Cory, South ogden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room size spacious perfect for a family of 4. Breakfast was great they also have a soda machine loved that! We got checked in early and they offered us a late check out which was perfect for our late flight. And they held our luggage also! Dtaff was very professional and nice! Definitely will saty here again when our kids get older! We didn't like the ned mattress they where hard and uncomfortable toilet didn't fush had to flush it multiple times. We wish the soda machine was available all day.
Stayed 4 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 20, 2024
Thank you fir giving us your feedback.

10/10 Excellent

Helen, Osage

Liked: Cleanliness, property conditions & facilities
Excellent locatikm for Disneyland
Stayed 4 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 14, 2024
Thank you for giving us your feedback, we appreciate you taking the time to give us your experience, hope to see you in the future.

10/10 Excellent

GAIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Apr 25, 2024
Thank you for you for taking the time to give us your feedback.

8/10 Good

lance G

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Staybridge Suites Guest Services on Mar 14, 2024
Thank you for giving us your feedback, we appreciate you taking the time to give us your experience, hope to see you in the future.

10/10 Excellent

Gemma

Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Mar 28, 2024
Thank you for your feedback, we appreciate you taking the time.

10/10 Excellent

Jorge

Stayed 2 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 28, 2024
Thank you for your feedback, we appreciate you taking the time.

10/10 Excellent

Blanca, Arvin

Liked: Cleanliness
What I liked the most that it was super close to disneyland and that was our little trip.
Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Mar 14, 2024
Thank you for giving us your feedback, Hope to see you again.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our overall stay was great. The main shower leaked, the second bathrooms tub drain was clogged and the doors had dirty finger prints all over them.
Stayed 3 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 14, 2024
Thank you for giving us your feedback, We appreciate you informing us on your experience.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and conveniently close to Disneyland. Unfortunately lots of people coming and going at ALL hours and we heard footsteps running above us ALL night. Can’t say that I have heard them so clearly and annoyingly at any other hotel I have stayed at. Overall I would recommend and. Just hope you don’t have a lot of foot traffic on the floors above
Stayed 1 night in Mar 2024
Response from Staybridge Suites Guest Services on Mar 14, 2024
Thank you for giving us your feedback, We appreciate you booking with us, hope to see you again.

10/10 Excellent

Maythe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staybridge Suites Guest Services on Mar 6, 2024
Thank you for taking the time to give us your great feedback, we appreciate you very much.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Having our own kitchen was a great addition.
Stayed 2 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 6, 2024
Thank you for taking the time to give us your great feedback, we appreciate you very much.

10/10 Excellent

Desirae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 3, 2024
Thank you very much for the great review, we appreciate you taking the time to give us your feedback.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 1, 2024
Thank you for giving us your feedback, we appreciate it.

6/10 Okay

Willow

Stayed 4 nights in Feb 2024
Response from Staybridge Suites Guest Services on Mar 21, 2024
Thank you for your feedback

4/10 Poor

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staybridge Suites Guest Services on Mar 1, 2024
Thank you for giving your feedback

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Staff very welcoming and helpful. Location perfect for Disneyland, with bus stop for Disney bus just outside.
Stayed 4 nights in Feb 2024
Response from Staybridge Suites Guest Services on Feb 25, 2024
Thank you for a giving us your great rating. We appreciate you taking the time. Hope to see you again.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 3 nights in Feb 2024
Response from Staybridge Suites Guest Services on Feb 25, 2024
Thank you for a giving us your feedback. We appreciate you taking the time. Hope to see you again.

10/10 Excellent

John

Stayed 4 nights in Feb 2024
Response from Staybridge Suites Guest Services on Feb 25, 2024
Thank you for a giving us your great rating. We appreciate you taking the time. Hope to see you again.

6/10 Okay

felisha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staybridge Suites Guest Services on Feb 19, 2024
Thank you for your feedback.

4/10 Poor

Johana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room could have been cleaner and horrible smell
Stayed 1 night in Feb 2024
Response from Staybridge Suites Guest Services on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Staybridge Suites Guest Services on Feb 19, 2024
Thank you for your great feedback.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities
When we arrived at the property the lights weren’t functioning correctly, the entirety of our first day there was no light near the sink.
Stayed 2 nights in Dec 2023
Response from Staybridge Suites Guest Services on Feb 19, 2024
Thank you for your feedback.

10/10 Excellent

Teresa A

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff waa friendly and welcoming
Stayed 1 night in Jan 2024
Response from Irene on Feb 19, 2024
Thank you for your honest review. We thrive on hearing that you enjoyed your stay and our staff was able to meet all expectations. We hope to see you back soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the breakfast is decent.
Stayed 2 nights in Jan 2024
Response from Aliyah C.- Front Desk on Jan 30, 2024
Lisa, thank you for your positive feedback! We're glad our breakfast and housekeeping were able to meet your expectations, and hope to welcome you back again soon.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice hotel and close to Disney
Stayed 1 night in Jan 2024
Response from Aliyah C.- Front Desk on Jan 30, 2024
Ariana, thank you for your feedback! We appreciate you and hope to welcome you back once again.