Exterior

Reviews of Holiday Inn Express & Suites Anaheim Resort Area, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dulce

Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, with lots of extra space in couch sitting area. Our room was very quiet considering how close it is to the freeway. Short 10-12 min walk to the Disney entrance. Staff were very friendly and helpful. Would definitely recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to Disneyland
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express Front Desk Agent on Apr 15, 2024
Hello Andrew, we are glad to hear that you enjoyed your stay with us and our location close to the Disneyland parks. We hope to see you again soon!

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here for our family of 6! It was the perfect walking distance to Disneyland. While we were gone most of the day at the parks, our breakfast was included with our stay and we slept comfortably. The room had a kitchenette which was perfect with little kids in tow and a nice size bath to bathe them at the end of the long day. We were even able to catch the fireworks from DL from our room as the day we were there they were cancelled due to heavy wind. The valet was convenient and our car was ready when we arrived downstairs. Overall a great bang for your buck within walking distance to downtown Disney and the parks. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Front Desk Agent on Apr 15, 2024
Hello Kristen, thank you for taking the time to leave us a detailed review. We are glad to see you enjoyed your stay with us and that you were able to catch the fireworks from your room location. We hope to see you again soon on your next park adventure!

4/10 Poor

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to get much sleep. The family staying in the room directly above us started making noise from 4:00 am and on. It sounded like they had kids and there were running, jumping, and stomping noises. Around 5:00am we went to the front desk to complain. The front desk called the room to tell them about the noise. The people apologized, but the noise didn't stop. I'm upset that I spent over $200 for a terrible night of poor sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for a group of 6 as many hotels couldn’t accommodate parties of this size. Hotel is perfect walking distance to Disney. The free breakfast was great value and is a big saving with a family. The room standard is good value for money. Would recommend to others
Stayed 6 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Apr 15, 2024
Hello Paul, we are glad to hear that your stay was perfect for your family of six. We are glad to also hear that breakfast was a great during your stay as well. Thank you for taking the time to leave us a review. We hope to see you again on your next park adventure!

2/10 Terrible

Nikki

Travelled with family
I was moved to an older property due to “overbooking.” I booked and paid for this property, not the older Holiday Inn we were sent to. Very disappointed in the “nothing we can do” attitude of the staff and will never book a Holiday Inn property again.
Stayed 2 nights in Apr 2024

10/10 Excellent

blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and very clean everyone was awesome treated us great thank you
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Front Desk Agent on Apr 7, 2024
Hello Blake, thank you for leaving us a review. We are glad to hear that you enjoyed your stay and that everyone treated you well. We hope to see you again soon!

4/10 Poor

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had I known about the $35 parking and then an additional $50 for my wife’s car (our 2nd car) I would not have booked this hotel. Valet is mandatory…
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Front Desk Agent on Apr 5, 2024
Hello Anthony, thank you for taking the time and letting us know about your recent stay at our property. We do have our "valet parking " clause on all booking channels to ensure communication is across the board. It can be challenging at times to find on the websites. Our parking rates are in the same range of most hotels in the area.

6/10 Okay

Surinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like location and friendly staff. I don’t like breakfast because there no option for vegetarian food
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Apr 2, 2024
Hello Surinder, thank you for leaving a review and we are glad you enjoyed your stay with us including the location and friendly staff. Your feedback over breakfast where we can improve are duly noted. We hope to see you again soon!

10/10 Excellent

Jose

Travelled with family and small children
Excellent
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Apr 1, 2024
Dear Jose, thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Marcela

Stayed 1 night in Mar 2024

10/10 Excellent

lei

Liked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 29, 2024
Hello Lei, thank you for taking the time to leave us a review. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

6/10 Okay

Ashley

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not helpful and unprofessional. Also, don’t waste time with the text thread they send you! No one checks it. Had to ask twice for towels by the pool. The breakfast buffet was out several options. There are better closer options to Disneyland.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Front Office Supervisor on Mar 28, 2024
Dear Ashley, We're sorry for the issues you faced during your stay. Your feedback is important, and we're addressing the concerns you raised. Our goal here at the Holiday Inn Express Anaheim Resort Area is to exceed all expectations when it comes to guest satisfaction. We hope you'll reconsider and allow us the chance to provide you with the excellent experience we strive for.

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that is close to parks and is convenient and great overall
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 26, 2024
Hello Luis, we are glad you enjoyed your stay with us and how close it was to the parks. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Disneyland
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 26, 2024
Hello Jon, we are glad your stay with us was perfect for Disney. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

8/10 Good

PHILLIPS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Can hear road noise and breakfast could change a little everything day otherwise it will be excellent.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 25, 2024
Hello Phillips, thank you for taking the time to leave us a review. We appreciate your business and feedback during your stay. Your observations regarding areas where we can improve are duly noted, and we'll be working on addressing them to provide an even better experience for our guests. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here to go to Disney with my teenaged son. The hotel is EXACTLY as advertised. Very clean. The pool was lovely! Quiet at night. The breakfast was quite substantial. It was an easy walk for us. Took less than 10 minutes to get to the gates of Disney. I had planned on paying cash for everything but it is not accepted. A card is needed for the valet parking, laundry and snack shop. My only disappointment is that there is no recycling in the room or anywhere in the hotel.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 20, 2024
Hello Allison, we are glad that the hotel was exactly what you were looking for and as advertised. We are glad you enjoyed the pool after a long day at Disney. Your observations regarding areas where we can improve regarding recycling are noted, and we'll be working on addressing them to provide an even better experience for our guests. We hope to see you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities
I love the size of the room and the comfy beds
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 18, 2024
Hello Nancy, we are glad that you loved the size of the room and the comfy beds as well. We hope to see you again soon!

10/10 Excellent

Itza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to the Disneyland Park, valet parking, hearty breakfast options, and the rooms were clean and kid friendly! Definitely will stay again when we visit Disneyland!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Mar 12, 2024
Hello Itza, we are glad that you enjoyed your stay with us. Especially the breakfast and how clean the room was. We hope to see you again soon.

10/10 Excellent

Angel

Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Apr 2, 2024
Hello Angel, thank you for leaving us a review. We appreciate your business and the feedback as well. We hope to see you again soon!

8/10 Good

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for Disneyland. Good breakfast, included in price. A little far from Disneyland if you have little ones. Very loud, in the hallway and floor above. Enough to wake you up.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 11, 2024
Hello Josh, thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and the included breakfast. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 11, 2024
Hello Justin, thank you for taking the time to share your positive experience at our hotel. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

10/10 Excellent

Brandon

Stayed 6 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Apr 1, 2024
Dear Brandon, thank you for taking the time to share your positive experience at our hotel. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

6/10 Okay

Elisa, Peoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great but the location was not so good. Our room faced the freeway and the traffic was constant. Could hear vehicles passing all day and night making it difficult to sleep. They did provide a white noise machine but traffic was still loud.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 10, 2024
Hello Elisa, we're glad to see that your experience was overall positive. However, we also take note of the areas where we could enhance your experience further. Your feedback is essential to us, and we'll be reviewing your comments to address the concerns you've raised.

10/10 Excellent

Shindella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Breakfast was good and convenient. Walk to the park 10 min. Staff are all friendly.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 8, 2024
Hello Shindella, we are glad to hear that everything was wonderful with your stay. From the breakfast to the walk to the park. We hope to see you again soon!

6/10 Okay

Alexander

Travelled with family and small children
Disliked: Property conditions & facilities
The shower didn’t work properly, , the floor was pretty dirty . I expected more for the money I payed .
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 8, 2024
Hello Alexander, thank you for sharing your feedback and rating your recent stay with us. We appreciate your input, as it helps us enhance our services. Should your travels bring you back to the area, we hope to have the opportunity to welcome you again and offer you an improved stay that meets or exceeds your expectations.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool and breakfast. Clean and well maintained.
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Mar 6, 2024
Hello Cheryl, thank you for taking to leave us a review of your experience with us. We are glad to hear that you enjoyed the heated pool and breakfast. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

8/10 Good

Harkirandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Clean and walking distance to disneyland. Breakfast also included.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 6, 2024
Hello Harkirandeep, thank you for taking the time to leave us a review. We appreciate your business and the feedback as well. We are glad you enjoyed your stay with us and the distance to Disneyland as well as the breakfast. We hope to see you again soon on your next adventure!

10/10 Excellent

Xiaolin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Front Desk Agent on Mar 6, 2024
Hello Xiaolin, thank you for taking the time to leave us a review. We appreciate your business and the feedback. We hope to see you again soon on your next adventure.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good gluten free labelling for food. Freeway is very close if on that side of the building and is very loud at times.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Mar 6, 2024
Hello Mark, thank you for taking the time to share your positive experience at our hotel. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant and free breakfast nasty
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Mar 1, 2024
Hello Eduardo, thank you for taking the time to leave us a review. We appreciate your input, as it helps us enhance our services There isn't a restaurant at our property, but there is room service for food available from 4 p.m. to 11 p.m. Should your travels bring you back to the area, we hope to have the opportunity to welcome you again and offer you an improved stay that meets or exceeds your expectations.

10/10 Excellent

JEssica

Travelled with family
Liked: Property conditions & facilities
We had a room that could sleep 6 and it worked out great! Loved having a sink outside of the bathroom. Beds were comfortable.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 28, 2024
Hello Jessica, we are glad that you enjoyed the room and that everything worked out great. Thank you for taking the time to share your positive experience at our hotel. We hope to see you again soon!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 26, 2024
Hello Elaine, thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Carina

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 28, 2024
Dear Carina, Thank you for taking the time to share your positive experience at our hotel. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

8/10 Good

Fil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very close to Disneyland entrance, maybe about 8 minutes walk depending on your stride and pace. Restaurants like Mimi’s, Denny’s, Panera, IHOP, McDonald’s are also nearby.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 26, 2024
Hello Fil, thank you for taking the time to leave us a review. We appreciate the feedback; we are glad you enjoyed your stay with us and the surrounding shops around the area. We hope to see you again soon!

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, good location in walking distance of Dineyland, which is what we were looking for however there is absolutely no parking available for the property - the Hilton next door offers valet only options so you would have to pay and be far away from your vehicle - just fyi.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 21, 2024
Hello Ana, thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. Our property is valet only and bring up your car as soon as possible. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay and feel it's a great location for our Disney visits for the price. The staff is very helpful, beds comfy, and breakfast is delicious. We will definitely stay here again
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 21, 2024
Hello Maria, hank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us for this second stay. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback. We hope you stay with us on your next Disney adventure!

8/10 Good

Adam Va

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Disneyland
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Front Desk Agent on Feb 19, 2024
Hello Adam, thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us and how close we are located to Disneyland. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full breakfast buffet every morning included and such a great value. 5 to 10 minute walk to Disneyland.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Feb 13, 2024
Hello Laura, thank you for the positive review and taking time to leave us a review. We are glad to hear that you enjoyed the breakfast in the morning before heading to the park. We hope to see you back soon on your next adventure to the parks!

6/10 Okay

Erica

Liked: Staff & service
Does not have free parking , valet option only. Update website for others , that is misleading
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 13, 2024
Hello Erica, we're glad to see that your experience was overall positive. We try to keep our information updated as much as possible and we do have our "valet parking " clause on all booking channels to ensure communication is across the board. It can be challenging at times to find on the websites. Your feedback is essential to us, and we'll be reviewing your comments to address the concerns you've raised.

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well-maintained. Staff is very friendly check in was super easy and they allowed me to check in earlier very pleased with the overall environment.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 13, 2024
Hello Rick, thank you for taking the time to share your positive experience at our hotel. It is glad to hear that we were able to get you an early check in. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Front Desk Agent on Feb 8, 2024
Hello Aaron, thank you for taking the time to leave us a review. We appreciate the feedback, and we hope to see you again soon!

10/10 Excellent

Kyle

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Mar 20, 2024
Dear Kyle, thank you for taking the time to share your positive experience at our hotel. We're dedicated to providing excellent experiences for our guests, and your feedback reaffirms the hard work we put in every day. We hope to see you again!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the included breakfast options and quality. The hotel is a nice walking distance to Disneyland park and to other restaurants
Stayed 3 nights in Feb 2024
Response from Front Desk Agent on Feb 5, 2024
Hello Anthony, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the free breakfast options and quality. We hope to see you again soon!

8/10 Good

Meredith

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Mar 20, 2024
Hello Meredith, thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and the free breakfst was so good
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Feb 3, 2024
Dear Alfredo, Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us and enjoyed the free breakfast. Our team works hard to ensure every guest has a fantastic stay, and we're delighted to see our efforts reflected in your feedback.

6/10 Okay

Rocio

Travelled with family
I didn’t like that. They charge me parking lot when they said in the website that it was free parking.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Front Desk on Jan 31, 2024
Hello Rocio, thank you for taking the time to leave us a review. We try to keep our information updated as much as possible and we do have our "valet parking " clause on all booking channels to ensure communication is across the board. It can be challenging at times to find on the websites. We thank you for staying with us during your magical vacation.

10/10 Excellent

Willsie, Pearl City

Liked: Cleanliness, staff & service, property conditions & facilities
Great free breakfast. Very central location.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Jan 31, 2024
Hello Willsie, thank you for taking the time to leave us a review. We are glad you enjoyed the free breakfast and our location. We hope to see you on your next adventure.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and a wonderful experience
Stayed 7 nights in Jan 2024
Response from Holiday Inn Express Front Desk Agent on Jan 27, 2024
Hello Miguel, thank you for taking the time to leave us a review. We are glad to hear that everything was great and that you enjoyed your stay. We hope to see you again soon!