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Reviews of Swissôtel Amsterdam

4 out of 5
Swissôtel Amsterdam
Damrak 96, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best location! Excellent staff and the view out our view of Dam Square was amazing!
Stayed 3 nights in Apr 2024
Response from Wencke Bolsius, General Manager on Apr 17, 2024
Dear Rita,Thank you for reviewing your recent experience.It delights us to know that our prime location contributed significantly to the enjoyment of your visit, allowing you the convenience of exploring Amsterdam's historic heart with ease.Our team is overjoyed to receive your commendation for their dedicated service, and we are equally pleased that the views of Dam Square from your room added a touch of wonder to your stay.While we note your neutral sentiment on our room amenities, rest assured that we are committed to providing a comfortable and luxurious experience, reflective of the high standards we uphold at Swissotel Amsterdam.Thank you for your kind words on the cleanliness of our rooms and the overall condition of our hotel. We take great pride in maintaining our property to ensure guests like yourself can enjoy a memorable stay.We all look forward to welcoming you back in the future.Kind regards,Wencke Bolsius, General Manager

10/10 Excellent

John

Clean and quiet
Stayed 3 nights in Apr 2024
Response from Wencke Bolsius, General Manager on Apr 16, 2024
Dear John,Thank you kindly for taking the time to leave such a nice review.We are pleased that our standards met your expectations and you had an undisturbed nights rest.We look forward to seeing you again on future occasions.Best regards,Wencke Bolsius, General Manager

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: -Very clean -Large/modern rooms with wall to wall window and a view of the area -Centralized location -We were able to check in 2 hours early Cons: -Very noisy INSIDE of the hotel. Our room was located off of a random set of stairs that was used by the staff so multiple times per hour, 24 hours per day, the staff would stomp up/down the stairs and slam the very heavy adjacent door as they entered/exited the room, which shook the walls and door to our room. It was impossible to get any quiet time at any hour. -Even though we displayed the "Do Not Disturb" sign, staff still entered the room for some reason, and left a water bottle in an obscure location (we did not ask for water or for any type of service).
Stayed 4 nights in Apr 2024
Response from Wencke Bolsius, General Manager on Apr 17, 2024
Dear Christine,We are delighted to hear that you appreciated the cleanliness of our hotel, the spaciousness and modern amenities of our rooms, the lovely view, and our central location. It is always our aim to provide a comfortable and convenient environment for our guests.However, we regret to hear that you experienced noise disturbances during your stay. Our guest rooms usually offer a peaceful retreat with soundproofing, and it is concerning to know this was not your experience. We also note your comment regarding the staff entry despite the 'Do Not Disturb' sign. Please rest assured, we respect our guests' privacy and this occurrence is certainly not reflective of our standard protocol.We are pleased to have been able to accommodate an early check-in for you, allowing you to start enjoying your stay without delay. Our team strives to provide personalized service and ensuring that your time with us is relaxing and enjoyable from the moment you arrive.We hope to welcome you again.Kind regards,Wencke Bolsius, General Manager

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting around Amsterdam
Stayed 4 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 16, 2024
Dear Geoffrey,We are delighted to hear that our central location provided a convenient base for your explorations in Amsterdam.We also appreciate your positive remarks regarding the cleanliness of our rooms, the condition of the hotel, and the quality of service you received. Our team strives to maintain high standards in every aspect of our guests' stay, so it is rewarding to know these efforts have resonated with you.The amenities in our rooms, including the comfortable bedding and modern facilities, are designed to offer a relaxing and invigorating environment, and we are glad you enjoyed these features.We look forward to the pleasure of welcoming you back again in the future.Many thanks,Wencke Bolsius, General Manager

10/10 Excellent

Susan Marie

Travelled with family
The hotel staff were amazing from start to finish. Welcoming and helpful. We went with my son and daughter in law to celebrate their 30th. The staff arranged cake, champagne, decorated room and went over and beyond their care. I fell on cobble stones so daily had help with ice packs and the restaurant attached to hotel were amazing too especially you you lad, barman who was so lovely. The staff were simply all amazing the hotel so central too. Perfect!
Stayed 4 nights in Apr 2024
Response from Wencke Bolsius, General Manager on Apr 16, 2024
Dear Susan Marie,Thank you so much for taking the time to leave such a nice review.We are so happy to hear that you and your family felt warmly welcomed and well-cared for during your stay. Your commendations regarding the attentive assistance provided in light of your mishap are greatly valued. Furthermore, we are delighted that the central location of our hotel contributed positively to your stay, making it convenient to explore the vibrant surroundings of Amsterdam.Wishing you all the best and looking forward to your next visit!Kind regards,Wencke Bolsius, General Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in a really central location. The hotel was immaculate and the staff were very friendly and efficient. I would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Wencke Bolsius, General Manager on Apr 8, 2024
Dear Angela,We are thrilled to hear that our central location contributed positively to your stay, providing easy access to the heart of Amsterdam's historic city center.Your appreciation for the impeccable cleanliness of our hotel and the efficiency of our friendly staff is very encouraging to us all.It is also wonderful to know that the amenities provided in your room met your expectations and enhanced your comfort.Wishing you all the best and looking forward to your next visit,Wencke Bolsius, General Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent 2 weeks in Belgium, Luxembourg and the Netherlands and this was by far the nicest hotel we stayed in. The room was quiet, comfortable and the staff outstanding! We will only stay here the next time we’re in Amsterdam, you should too.
Stayed 1 night in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 8, 2024
Dear Richard,It is heartwarming to read that our hotel stood out as the nicest during your journey through Belgium, Luxembourg, and the Netherlands.Your commendations regarding the quiet and comfortable room, along with the outstanding service provided by our staff, truly resonate with the personalized service we strive to deliver at Swissotel Amsterdam.We are delighted that Swissotel Amsterdam will be your hotel of choice for future visits, and we eagerly look forward to welcoming you back.Kind Regards,Wencke Bolsius, General Manager

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 3 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 8, 2024
Dear Mr. Todd,We are delighted that your stay was satisfactory and that you appreciated the quality of our services and the cleanliness of your room.It would be a pleasure to receive you again.Regards,Wencke Bolsius, General Manager

10/10 Excellent

Amy Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is incredible, and the reception staff are extremely friendly. They provided a lot of information regarding places to visit in Amsterdam. The room was huge, incredibly clean and comfortable. I would definitely return to this hotel.
Stayed 4 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 8, 2024
Dear Ms. Amy,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our prime location served you well during your stay and contributed positively to your Amsterdam visit.It is especially rewarding to learn that our reception staff were able to enhance your experience with their friendly service and helpful information. Our team takes great pride in delivering personalized service, and your acknowledgment is truly appreciated.The spaciousness, cleanliness, and comfort of your room are aspects we consistently strive to maintain and improve, and it's gratifying to know these efforts resonated with you.It would be a pleasure to welcome you back. Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Amsterdam. Ideal location, helpful staff. Definitely recommend.
Stayed 4 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 8, 2024
Dear Sir,It's a real reward to receive such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 2, 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you again. Best regards,Wencke Bolsius, General Manager

10/10 Excellent

Jill Duvall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, perfect location for a first time visit to Amsterdam. Walking distance to museums, Anne Frank house, canals, train station, trams, metro stops. Lovely staff. Breakfast was good-It was included in our package. We were upgraded to city view. Great people watching. Even though it was busy outside, no issues with noise at all. Bottled water included. The bathroom was very nice, but the tub was not easily accessible. No grab bars for safety and very deep tub. Even my teen had trouble getting in and out. Definitely recommend! If we ever visit Amsterdam again, I would stay here again.
Stayed 4 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Apr 2, 2024
Dear Ms. Duvall,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our central location provided the perfect base for your Amsterdam adventures and that the attentive service from our staff contributed to a memorable stay. It's also rewarding to know that the breakfast inclusion and room upgrade enhanced your visit. We appreciate your observation regarding the accessibility of the bathtub. While we aim for modern comfort in our bathrooms, we understand that the design may not be convenient for everyone. Your feedback is valuable to us, and we will certainly consider it for future improvements. It's wonderful to learn that the tranquility of your room allowed for great people watching without any disturbance from the outside noise. We're also glad that the in-room bottled water and the quality of our bathroom amenities were to your satisfaction.We would be delighted to welcome you back for another stay in the future. Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to train station/boat launch. Lots of sightseeing was walkable. Staff was helpful. Breakfast was good. Would definitely stay here again.
Stayed 5 nights in Nov 2023
Response from Wencke Bolsius, General Manager on Apr 2, 2024
Dear David,Thank you for sharing this review of your time at our hotelWe are delighted to hear that our prime location contributed to the convenience of your visit, allowing for easy access to local sights and transportation. It is gratifying to know that our staff's dedication to service played a key role in enhancing your stay.We look forward to welcoming you back.Best wishes,Wencke Bolsius, General Manager

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The room was super basic with an ultra small window opening to the junkyard in the back sides. Mattress was almost broken. Overall value for the money was not there.
Stayed 1 night in Mar 2024
Response from Wencke Bolsius, General Manager on Mar 27, 2024
Dear Guest,We appreciate the time you have taken to provide us with your feedback.We're truly sorry to hear that your experience did not meet your expectations. We pride ourselves on our exceptional service and the high-quality amenities we offer, as confirmed by our ALLSAFE cleanliness and prevention label. While our historical building's structure does limit some room views, we strive to ensure every guest enjoys a comfortable and pleasant stay in our well-appointed rooms. Our staff remains at your disposal during the entirety of your stay to discuss possible solutions to issues that may arise. We take all comments seriously and will look into the concerns you've raised.We hope that you will give Swissôtel Amsterdam another chance to provide you with an outstanding experience in the future. Wencke Bolsius, General Manager

6/10 Okay

Rachel, England

Travelled with partner
Was a very average hotel.
Stayed 2 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Mar 20, 2024
Dear Ms. rachel,We thank you for taking the time to provide us with your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to the pleasure of seeing you again on a future visit. Best regards,Wencke Bolsius, General Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wencke Bolsius, General Manager on Mar 19, 2024
Dear Sir,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Mar 12, 2024
Dear Milena,Thank you very much for your kind review regarding your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future visit.Kind regards,Wencke Bolsius, General Manager

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024
Response from Wencke Bolsius, General Manager on Mar 26, 2024
Dear Emily,Thank you for sharing your experience at our resort.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Wencke Bolsius, General Manager

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The TV was an old analog tv not enabled for internet, so no Netflix or even you tube. BBC didn't even show because the tv was not digital. I had a king size bed, but i got two single beds which kept falling apart
Stayed 3 nights in Feb 2024
Response from Wencke Bolsius, General Manager on Mar 5, 2024
Dear David, Thank you for taking the time to share this review of your experience.We regret to hear about your experience with the bedding configuration and the TV system. Our Swiss Select Rooms are indeed equipped with luxurious high-top king beds and it seems there was an oversight in preparing your room. We apologize for any inconvenience this may have caused. Regarding the TV, our accommodations include flat-screen TVs with cable channels, and we are sorry to hear that you encountered difficulties with the digital channels. We will certainly look into this matter to ensure our guests can enjoy a variety of international programming.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Wencke Bolsius, General Manager

8/10 Good

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Wencke Bolsius, General Manager on Mar 2, 2024
Dear Mr. Nigel,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Wencke Bolsius, General Manager

10/10 Excellent

joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and central location
Stayed 2 nights in Feb 2024
Response from Wencke Bolsius, General Manager on Feb 28, 2024
Dear Joshua,Thank you for this positive feedback.We're thrilled to hear that our central location contributed positively to your stay and that you found our hotel to be up to standard in terms of cleanliness and service. We continually strive to offer the utmost comfort and convenience to our guests, and it is gratifying to know that we were able to meet your expectations. We appreciate your feedback on the room amenities as well, as it helps us to improve our guest experience.We hope to welcome you back in the future.Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

Christian, Mount Kisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Dam Square, close to everything within walking distance. If you are taking Uber you need to walk a block to be picked up. Great friendly staff and wonderful rooms.
Stayed 1 night in Feb 2024
Response from Wencke Bolsius, General Manager on Feb 22, 2024
Dear Sir,Thank you for taking the time to share your opinion with us.It's wonderful to hear that our central location by Dam Square was convenient for your explorations within Amsterdam, and that our staff's friendliness contributed to a positive stay. Our team strives to offer luxurious accommodations, and we're delighted to know that the quality of our rooms met your expectations. We're also glad that our commitment to room cleanliness and overall hotel condition enhanced your visit.We hope to welcome you back in the future.Best wishes,Wencke Bolsius, General Manager

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff, breakfast is good, great central location!! definetly recommend the swisso
Stayed 1 night in Feb 2024
Response from Wencke Bolsius, General Manager on Feb 22, 2024
Dear Sir,It's a real reward to receive such a great review.We're thrilled to hear that our staff made a great impression and that you enjoyed the breakfast offerings. It's fantastic to know our central location contributed positively to your stay. We take pride in providing personalized service and are glad this was evident during your visit.We look forward to seeing you again soon.Best regards,Wencke Bolsius, General Manager

10/10 Excellent

Stella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly staff. Big rooms, comfy beds.
Stayed 1 night in Feb 2024
Response from Wencke Bolsius, General Manager on Feb 22, 2024
Dear Stella.Thank you very much for sharing your positive review.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We hope to see you again soon.Kind regards,Wencke Bolsius, General Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Wencke Bolsius, General Manager on Feb 22, 2024
Beste Julia,Hartelijk dank voor uw beoordeling!Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Tot weerziens.Wencke Bolsius, General Manager

8/10 Good

Lawrence

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Sir,Thank you for taking the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Wencke BolsiusGeneral Manager

8/10 Good

Annabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an amazing central location. The rooms were really nice, and the bathroom/shower was excellent! The staff were nice. Overall a really lovely experience.
Stayed 3 nights in Feb 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Annabel,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our central location contributed positively to your experience and that you found the rooms and bathroom facilities to your liking. It's delightful to know that our staff made a good impression and contributed to your lovely experience.We hope you had the chance to experience the personalized service we're proud of, as well as the amenities from Switzerland by Pürovel that we offer to enhance our guest's stay.Rest assured, we are committed to maintaining the high standards of cleanliness and service that our guests expect and appreciate.We look forward to welcoming you back to our hotel in the future. Kind regards,Wencke BolsiusGeneral Manager

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely, first time in Amsterdam so wanted something central and this was perfect. Everything is literally on your door step and walking distance to all the attractions. The staff were very nice and friendly, rooms were pleasantly spacious and all round good. I would definitely stay here again and recommend to friends going.
Stayed 3 nights in Feb 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Gemma,Thank you for such a positive review of your stay.We're thrilled to hear that our central location was perfect for your first visit to Amsterdam and that our proximity to the city's attractions added value to your stay. It's wonderful to know that our team's friendliness and the spaciousness of our rooms met your expectations and contributed to a pleasant stay. Your recommendation to friends is the highest compliment we can receive, and we are grateful for it.We hope to see you again soon, Kind regards,Wencke BolsiusGeneral Manager

10/10 Excellent

Christopher Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property very close to the dam centre. Would recommend to anyone that wants a lovely hotel within easy reach of the Amsterdam city life
Stayed 2 nights in Jan 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Mr Phillip,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations and to know that our strategic location helped make your visit to the city enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Wencke BolsiusGeneral Manager

2/10 Terrible

Serhan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Serhan,Thank you for taking the time to share your review.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Wencke BolsiusGeneral Manager

6/10 Okay

Finn

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Dear Finn, Thank you for taking the time to review your stay.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We hope to welcome you back. Best wishes,Wencke BolsiusGeneral Manager

8/10 Good

Peire

6/10 Okay

Anex tour

Stayed 1 night in Jan 2024

8/10 Good

Charalambos

Stayed 1 night in Jan 2024

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Charalambos

Stayed 2 nights in Jan 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Wencke Bolsius General Manager on Feb 22, 2024
Beste Helen,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Wencke BolsiusGeneral Manager

2/10 Terrible

louis

Stayed 5 nights in Dec 2023

8/10 Good

Deanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Dam Square and easy to walk/tram to all the sites. Premium room wasn’t very premium - more standard. Window coverings suggest a large window but know it is only a small window in the back of the building with little to no light exposure. I’d stay again, but don’t be fools by premium description.
Stayed 5 nights in Dec 2023
Response from Wencke Bolsius General Manager on Jan 1, 2024
Dear Deanne,Thank you for taking the time to give us your feedback.We're thrilled to hear that our central location in Dam Square was ideal for your visit, providing easy access to the city's attractions and public transportation. It's also pleasing to know that you found our service to be impeccable. However, we're sorry to hear that your Premium Room did not meet your expectations. Our Premium Rooms are designed with modern elegance and comfort in mind, equipped with luxury bed linen by Frette and exclusive amenities, including a Nespresso coffee machine. We understand that the window view is an important aspect for some of our guests and we strive to provide accurate descriptions of our room categories. We appreciate your feedback and hope to have the opportunity to better serve you in the future.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Wencke BolsiusGeneral Manager

10/10 Excellent

Alan J.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Safe and close to everything!
Stayed 2 nights in Dec 2023
Response from Wencke Bolsius General Manager on Dec 20, 2023
Dear Mr. Alan,Thank you for your kind words! We're delighted you enjoyed your experience.Best regards,

10/10 Excellent

Ruben

Stayed 5 nights in Dec 2023
Response from Wencke Bolsius General Manager on Dec 13, 2023
Beste Ruben,Hartelijk dank voor deze fijne beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Wencke BolsiusGeneral Manager

8/10 Good

Ümit Murat

Stayed 3 nights in Dec 2023
Response from Wencke Bolsius General Manager on Dec 13, 2023
Dear Mr Murat,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Wencke BolsiusGeneral Manager

10/10 Excellent

ahmet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close to the attractions.
Stayed 3 nights in Nov 2023
Response from Wencke Bolsius General Manager on Nov 30, 2023
Dear Sir,Thank you for taking the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is a pleasure to know that our strategic location met your needs and expectations.We look forward to seeing you again soon, Kind regards,Wencke BolsiusGeneral Manager

10/10 Excellent

DAVID, fort worth

Stayed 3 nights in Nov 2023
Response from Wencke Bolsius General Manager on Dec 20, 2023
Dear David,Thank you for your kind words! We're delighted you enjoyed your experience.Best regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in central Amsterdam.
Stayed 2 nights in Nov 2023
Response from Wencke Bolsius General Manager on Nov 29, 2023
Dear Sir,It's a real reward to receive such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of welcoming you back.Our kindest regards,Wencke BolsiusGeneral Manager

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location; average breakfast
Stayed 3 nights in Nov 2023
Response from Wencke Bolsius General Manager on Nov 29, 2023
Dear Enrique,Thank you for reviewing your recent stay.We are pleased to know that overall we met your expectations and that our location suited your requirements.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Wencke BolsiusGeneral Manager

10/10 Excellent

ahmet yasin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Wencke Bolsius General Manager on Nov 29, 2023
Dear Sir,It's a real reward to receive such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Wencke BolsiusGeneral Manager

10/10 Excellent

Jasvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kind Regards Wencke Bolsius General Manager on Nov 22, 2023
Dear Sir,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon.Kind RegardsWencke BolsiusGeneral Manager

10/10 Excellent

Mitchell

Stayed 1 night in Nov 2023
Response from Wencke Bolsius General Manager on Dec 13, 2023
Dear Sir,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We look forward to welcoming you back in the future.Best wishes,Wencke BolsiusGeneral Manager