Great location, clean hotel, easy check in. However, we were in the basement room, down some very steep stairs. On entry to the room there were towels on the floor, and we woke up the next morning to the floor totally flooded. We were offered a refund for the first night, but after much back and forth, were not refunded the whole amount which is totally dishonest. The noise from people walking on the floor above us woke us up lots too.