Interior

Reviews of Cityden Museumkwartier

Cityden Museumkwartier
Frans Van Mierisstraat 34, Amsterdam

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 184 reviews" "
Rating 8 - Good. 84 out of 184 reviews" "
Rating 6 - Okay. 24 out of 184 reviews" "
Rating 4 - Poor. 17 out of 184 reviews" "
Rating 2 - Terrible. 6 out of 184 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Heidi, Athens

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment in a convenient location. Would return again!
Stayed 2 nights in Sep 2022

2/10 Terrible

Bachir

Business traveller, Travelled with family
Disliked: Room comfort
Stayed 4 nights in Dec 2021
Response from Steffie on Dec 22, 2021
Hi Bachir, Thank you for taking the time to review us! We are sorry to hear that you did not had a good stay with us. Feel free to reach out to us to explain what we could have done better. Kind regards, Steffie

4/10 Poor

James

Stayed 1 night in Feb 2020

8/10 Good

EB, Maine, USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great location, easy to walk to everything, and very quiet. We especially loved the easy access to supermarket. The kitchen contained everything needed to make meals while we were there.
Stayed 4 nights in Feb 2020
Response from Tristan - Cityden on Feb 24, 2020
Thank you so much for the great review and we are happy to see you enjoyed the Cityden experience. Enjoy your day. Groet, Tristan Cityden

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
People in charge of the apartments were very ignorant. Locks stopped working and were locked out at one stage. Apartment was ok but small. We were due to check out at 11 and at 11 there was somebody banging down the door.
Stayed 3 nights in Jan 2020
Response from Kasia on Feb 25, 2020
Dear guest, Thank you for your honest review. Unfortunately, you did not provide us your name so we can not investigate what had happened during your stay. Has no one helped you out when locks stopped working? I am sorry to hear that the housekeeping entered the apartment exactly on the time of check out. I will forward this feedback to our housekeeping company. With regards,

2/10 Terrible

OFIR

Travelled with group
Stayed 4 nights in Jan 2020
Response from Operational Manager on Feb 11, 2020
Dear Ofir, Thank you for leaving us a review. Would you be able to describe your disappointment in Cityden Museum Square Apartments? We are aware of your disagreement with the late check-in fee, however, as you have booked self-serviced apartments with no reception, this is unfortunately how we work. Besides, it is clearly communicated beforehand through multiple channels.

8/10 Good

Shani Dorothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Team Cityden on Dec 23, 2019
Dear Shani Dorothy, Thank you very much for this beautiful rating! It was a pleasure hosting you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is clean, cozy and comfortable. Host was friendly too! Will definitely comeback to stay if I am around here.
Stayed 2 nights in Dec 2019
Response from Tristan - Cityden on Dec 20, 2019
Thank you so much for the kind words and we look forward to welcoming you back very soon! Groet, Tristan Cityden

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was great and good location, only complaint is the bathroom. The shower made the bathroom very messy and wet
Stayed 4 nights in Dec 2019
Response from Tristan - Cityden on Dec 13, 2019
Thank you so much for the great review! I will forward the feedback about the bathroom to our technical department. We hope to see you again in the near future. Groet, Tristan Cityden

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The property wasn’t as pictured in the reservation. Clearly there are a variety of floor plans in the building and my reservation didn’t specify accurately what I was getting. The reservation showed the floor plan for a one level unit but this was two levels with entry on on street level and the main bedroom at the base of very steep stairs in a very dark basement. This made the place very dark and with the main entry on street level we had no privacy if we wanted any natural light. There was no shampoo or conditioner or paper towels and so little toilet paper that we ran out. The bedding was clean and nice but the apartment itself was a bit run down. Also I arrived at the specified time for check in (right at 2pm—very small window of acceptable check-in times) and it took 45 min for someone to show up to give me a key. The tv was awkwardly situated over the staircase to the basement and we couldn’t get the remote to work and so the tv on the main floor was unusable. I went and bought batteries for the remote but it still wouldn’t work. I phoned and asked for help with the tv problem but no they never called me back to resolve the issue.
Stayed 2 nights in Oct 2019
Response from Team Cityden on Dec 4, 2019
Dear guest, Thank you for reviewing us! We appreciate our guests' feedback and we definitely take this into account for improving our service. We put customer service and satisfaction as our priority, which is why our cleaning, maintenance and operational team is available 7 days a week. Our check-in times are from 2 pm on - including the whole afternoon, evening and night. As we do not have a reception, it is very important to communicate with our guests and make arrangements for the check-in. Sometimes there are unforeseen circumstances such as an emergency or heavy traffic. We sincerely apologize that we could not meet your expectations in this. Regarding the state of the apartment, we are happy to say that we have taken serious actions in order to increase the quality standards. If you wish, we can talk further about your experience to try to make things right. You can always reach us at the office by calling or emailing, or by chatting via the website and WhatsApp. We can unfortunately not contact you directly as the review was written anonymously. Again, thank you for sharing your experience. Kind regards, Team Cityden

8/10 Good

PW, New York, USA

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is great, short walk to museums. It’s nice that the apartment is on a quiet street, but is a bit smaller than expected. We’re not used to the European bathroom where there’s no shower curtain or threshold for the shower stall. When you take a shower, basically every inch of the bathroom floor is wet, all the toiletries on the counter was wet too. We have to mop the floor with a towel after taking a shower so the next person walk in would not slip on wet floor. And because the bathroom is so wet, we can’t close the door otherwise it would smell musty. Since we’re out sightseeing most of the day, we just needed a place to crash at night. This apartment serves that purpose well. The elevator is a big plus especially we have luggage. The attraction discount cards on the wall on ground floor had saved us some money on the canal cruise.
Stayed 4 nights in Oct 2019
Response from Cityden Operational Team on Oct 14, 2019
Thank you for taking the time to leave us a review! Great to hear that you have enjoyed Amsterdam and the location of your apartment. The Museum Square is indeed lovely :). Sorry to hear that you were disappointed with the bathroom. For next time, might you need anything during your stay, we are happy to help! We have great abilities for solving issues together with our operations and maintenance team. For now, we will take the feedback in consideration. Thank you!

4/10 Poor

Verified traveller

Stayed 10 nights in Sep 2019
Response from Cityden Operational Team on Oct 14, 2019
Hi there, thank you for taking the time to grade us. Would you be so kind to specify the grade by giving us specific review? Then we can improve our services! :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Very prompt and polite. Very helpful. Enabled us to check in earlier so that we could visit and take part in a festival that we wanted to attend. Excellent communication.
Stayed 4 nights in Aug 2019
Response from Cityden Team on Sep 16, 2019
Dear guest, thank you for your great review and score. It made our day! Our staff is delighted to hear that were able to assist you and accommodate your preferences. We hope you enjoyed the festival and your time in Amsterdam! We would be happy to welcome you in one of our apartments next time you visit the city! Kind regards, Cityden Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in quiet clean area of the city. Close to nice areas for eating, drinking and shopping. Very convenient for the main museums. Apartments are modern and clean with good facilities.
Stayed 2 nights in Aug 2019
Response from Cityden Team on Sep 16, 2019
Dear guest, thank you for taking the time to write this review. We are delighted to hear that you had a good stay at our apartment. So nice that you were able to enjoy the neighborhood, and to to visit museum, restaurants and shops. We would be happy to welcome you back at one of our Cityden apartments in Amsterdam. Kind regards, Cityden Team

8/10 Good

Am, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, if you want to rest in a quiet local neighbourhood after a busy day sightseeing. Just a 5 minute walk from Museum Quarter (Van Gogh, Rijksmuseum, Concert hall). Easy access to transport, bakeries and cafes around the corner. Check in was simple and easy, with a phone call to contact 20 minutes before arrival so that you could meet at apartment. The apartment itself (we had the 2nd floor with a balcony facing street) was very updated, with a stocked kitchenette, modern bathroom, 2single beds in bedroom and full sofa couch- bed in living. My only suggestion is that a solution be made in the shower area which has no door, and water goes everywhere in the bathroom as the shower floor doesn’t have a lip either to catch water. Perhaps a raised teak bath mat in front of sink area? So water drains under neath... walls are a bit thin as well, and the staircase has very steep and shallow risers so if you wear a large shoe size it will be challenging, luckily there is an elevator. Good value for our family of 4 in Amsterdam :)
Stayed 3 nights in Jul 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodation in every way!
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Amazing location, filthy interior.
Clearly needed a clean but fantastic location and nice design/layout. Check in is limited to a 4 hour window with a 25 euro OR 50 euro surcharge outside of those times. Also things that I spotted were cobwebs, dust balls and what seemed to be mice droppings.
Stayed 2 nights in Jun 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location.
Excellent location - there was enough room for a family of four - the apartment was very tidy and staff friendly - excellent local supermarket - all very good. The apartment did have the smell of stale smoke, which was a bit of shame.
Stayed 3 nights in Apr 2019
Response from Cityden Team on Jun 12, 2019
Hi David, thank you for the review. We are happy to hear that you and your family enjoyed the stay with us. We apologize for the smell. This is not a common situation and we wished we could have fixed it for your during the stay. We hope to accommodate you again next time you visit Amsterdam. Kind regards, Cityden Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Cityden Team on Jun 12, 2019
Thank you for the score!

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Our one bedroom apt had a balcony which was nice. Overall, good accommodation for a short trip
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Regina, New york, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance from most attrations and very clean appartment.
Stayed 4 nights in Feb 2019
Response from Jasper on Feb 19, 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam!

10/10 Excellent

Nickkita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy apartment
It’s a very warm and cozy apartment, surrounded with quite a number of museums! Supermarket and restaurant within 5-10 mins walk. It’s actually easy to walk to the centre of ams, and it only takes 20 mins to dam square and 30 mins walks to the ams centraal train station. The kitchen is very nice got everything you will need. Staffs were very helpful and welcome.
Stayed 6 nights in Jan 2019
Response from Jasper on Feb 19, 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam!

8/10 Good

Rebekah, Chester U.K.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The layout of the property is cute, it’s a lovely building, nicely decorated with great facilities. We were on the ground floor so we could here people coming in & our easily but luckily our bedroom was in the basement so it made for a quieter night
Stayed 2 nights in Dec 2018
Response from Jasper on Feb 19, 2019
Thanks for the great review! Looking forward welcoming you again in Amsterdam! We will most definitely improve the items pointed out.

4/10 Poor

alastair

Disliked: Cleanliness, property conditions & facilities, room comfort
noisy Cityden
The concept was fab, area great, apartment clean but very well used and needed attention. Walls paper thin, so much so that you could hear every word, you were really,at the mercy of your neighbours, which unfortunately for were not considerate during the late to early hours. Local neighbours attended the apartment with police and Cityden representative over past party going guests.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than a hotel
It was perfect for what we wanted. We was never going to be staying indoors all day, so even though it was quite small for 4, it was not a problem at all. Beds were comfortable, kitchen clean, WIFI strong enough, location right near the Iamsterdam sign, but a bit more of a walk to city centre, but trams very regular to there. 5*

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a lovely flat for 1 person, maybe a couple. It’s exactly like me dorm in Cambridge (toilet, sink and shower in the bedroom, that sort of set up). Wallpaper was peeling - cupboard was falling apart (literally the boards making the shelves were broken), moldy shower and smelly pipes. The location was great though - 5min walk to tram line (5 came regularly, and cut across to the train station). They had a ridiculous after-6 pm check in charge (25 euros or 50 euros is after midnight!). The room was over £230 a night, so really expensive.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartmemt was smaller than expected, but overall it was cozy. The apartment was clean upon check in. There was a small courtyard which, unfortunately, we were unable to use. On our first day there, we returned to the apartment after exploring the local neighborhood and there were maintenance men in the apartment and courtyard which was totally unexpected. It wouldn't have been an issue if we were informed of this in advance, but it's shocking to walk in and find random people in the apartment, especially since all of our belongings were out.
Stayed 5 nights in Apr 2018

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
We were really impressed with the apartment and the facilities. The area was lovely and quiet, great bakery on the corner and really close to the museums. There was a super market about 10 minutes walk away which stocked gluten free foods. The apartment was clean. Towels were provided. The check in went smoothly and the staff member was helpful.

10/10 Excellent

PB, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting for a few days with my kids. The area was quiet and friendly. It almost felt like living there. Just a 5 minute walk from Rijksmuseum. Very comfortable, safe, lovely balcony. 5 minute walk to Heijn, the grocery so we could pick up things to drink. 8 minute walk, max to PC Hoofstraat with upscale shopping. Convenient, family friendly and safe for families. There is a small playground just in front of the apartment that the kids loved. Will definitely return. Host was prompt and easy to contact.
Stayed 3 nights in Mar 2018
Response from Wessel on Mar 29, 2018
Hi, Thank you so much for your feedback! We appreciate that. It was a pleasure to host you. Looking forward to hosting you again in the future!

6/10 Okay

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky bathroom
The apartment was great but the Bathroom was really stinky. There was a very strong sewer smell coming from the toilet area the whole time.

10/10 Excellent

Kitty, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cozy and close to trams!
We had an amazing time here. We came as a family and wanted more space than a typical hotel so this was perfect. It was close to trams, close to food and shopping, and easy to get to the city quickly. Will definitely use them again when we return!!
Stayed 3 nights in Jan 2018

8/10 Good

Diony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is what it is
im 23 went with friends, nothing really to complain about
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

6/10 Okay

Zel, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fair experience for not too high price
This is not a hotel. It's a short term apartment rental. The apartment is, in my opinion a little over priced. It is a clean, modern apartment, with an oven, stove and fridge. On my ground floor apartment there was access to a small garden outside. The apartment is on two levels. Upstairs is a long one-room kitchen, eating area, couch and bathroom. The bathroom shower has no door so the bathroom tiles get pretty wet whenever you shower. The bedroom is down a very narrow and winding flight of stairs. Going to the bathroom at night is an annoying challenge. The bedroom had two twin beds that were mashed together to form a quasi-queen experience, but the space was so small that there is no comfortable way to get into bed. You have to climb over the bed to get in. There was no adapter for my American style devices. The person who checked me in (there is no actual person on site) promised to deliver one. He did not. It's a 10 minute walk to all the major museums and Concert Gebau, the city's main concert hall. There are great restaurants all around. You'll need reservations for most of them.
Stayed 2 nights in Nov 2017

10/10 Excellent

Em, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartments
Cosy and comfy. Really near to the museums and right by a supermarket. Amazing amenities. Full kitchen which has lots of cutlery and crockery. Decorated to a high standard. Sofa bed really big and really comfy.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get anywhere
Cute with balcony, comfy bed, awesome kitchen. Super nice staff,easily handled our questions, made great suggestions
Stayed 3 nights in Oct 2017

8/10 Good

Camilla, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, very well designed apartment
We (myself, 2 daughters aged 20 & 18) & son aged 9) had a really great time here - a lovely welcome from the Cityden staff, very nice, peaceful location (easy walking distance to Van Gough & Rijksmuseum etc. The apartment was compact but very well designed and comfortable, kitchen fairly well equipped and the sofa bed very comfortable. All very clean and tastefully decorated - would highly recommend!
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay in Amsterdam
This is a great hotel. The only difficulty with the hotel was the ease of check in/check out. There is no reception so your arrival times and departures are very limiting and can cause challenges with luggage storage etc. To drop your luggage 1 1/2 hours early before 14:00 cost 25 euro
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment but flawed check-in.
The room was great. Small, but functional. I have two complaints: 1. The check-in process requires me to actually call a local number. This isn’t always the most practical option if you’re coming in from another country and don’t have a local sim or roaming. Keep it simple — do this over email or WhatsApp. It’s easier to get access on Wifi than it is to get a local sim. 2. The lack of baggage storage is a problem — it’s logistically difficult to work around that even though I know there are options at the train station (but pricey if you just need a couple of hours of storage). Life would be so much easier if they just allocated some space for luggage storage.
Stayed 3 nights in Jun 2017

8/10 Good

Dan, Deerfield, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice In Town Hotel Apartment
The CityDen Museum Square apartments are located in a quiet area of Amsterdam very convenient to several street car lines and the bus to the airport but not in a noisy section of town. Our apartment was nice with a small kitchen area, a pull down bed and a bed in the basement. It was unusually warm during our stay and the a/c worked well. Amsterdam is a pretty compact city and from the apartment you can easily walk in to the center of town or take the train. There are a number of restaurants within 10 minutes of the apartment. Our welcome was cordial and timely. Check out was as easy as leaving the key and shutting the door.
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
It's OK.
The bad experience of my trip, was at the beginning. My flight was late, at night, so I explained this to them in the mail and they answered that I had to call to notify when I landed or there was not going to be anyone to receive me. I did exactly that and explained that I did not know how long the bus would take from the airport to the hotel. They calculated the time and told me that they were going to be waiting there. Well when I arrived there was no one waiting. Bad check-in service. The room was ok.
Stayed 4 nights in May 2017

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area close to museums.
Great location in the museum quarter.rooms are very comfartable and very well equiped. Only downside was the roadworks on the street but thats nobodys fault. Will definitly re-visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Appartment. Unique Dutch feel to it. Had a great weekend with my friends there, the only downside was not having access to the outside terrace.

8/10 Good

Ashley, Beaufort, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot near the Museumplein
Nice, quiet, safe area. Convenient to the tram lines (#16), the Museumplein, and close to Albert Heijn (Dutch grocery store chain) if you plan to do some cooking in the flat. Typical Dutch-style flat/apartment setup. Kitchen is fully stocked. Sonny, the guest services manager that met us on arrival, is super nice and made us feel very welcome. Check in/check out was a breeze. I was impressed with the pre-arrival emails that I received a week prior to check-in confirming trip plans and arrival details.

10/10 Excellent

Helen R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, modern apartment
Very nice apartment in a great location for museum visits. The area is residential, so it's away from the big tourist area. Walking and trams will get you anywhere quickly. I enjoyed having a modern kitchen for real meals. The space was fine for 2 people. The lighting was oddly placed, and it was not useful for reading at the table in the evening. The only glitch was check-in. Checkin hours are limited. I had contacted CitydenMuseumSquareApts multiple times to say we would arrive about 18:30, which is a half hour later than their last check in time. I had even reminded them a day or two before arrival. As instructed, about 15 minutes before arriving at the apartment I called the phone number I had been given and got a voice mail recording instead of a person. I tried the number about 3 times. I then found and called Cityden's emergency phone number and got a receptionist who said that someone would be sent to let us into our apartment, but she did not know how long it would take. Luckily the person arrived within 20 minutes. In all, we were outside in the cold for about 30-40 minutes, which seemed a lot after having been traveling for over 24 hours. So, be sure to have the Cityden emergency phone number ready, just in case.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We emailed to advise our check in time, no one arrived till 40 minutes later. Another two couples were also waiting. Room is dirty and dusty. Promised a washer and dryer in our room, arrived to find neither.