Premium bedding, in-room safe, desk, iron/ironing board

Reviews of Microtel Inn & Suites by Wyndham Ames

2 out of 5
Microtel Inn & Suites by Wyndham Ames
2216 Se 16th St, Ames, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 1004 reviews" "
Rating 8 - Good. 378 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Brooklyn Park

Liked: Cleanliness, staff & service
Perfect for a quick stay!
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Stephanie,We're delighted to hear you enjoyed your brief visit with us! Should you have any future accommodation needs, feel free to reach out.

10/10 Excellent

Josephine

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Josephine,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and priced reasonable
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Melissa,We're glad to hear you found our hotel clean and affordable. Your feedback is valuable to us in maintaining our standards. Feel free to reach out to our management with any further comments or suggestions.

6/10 Okay

Brian and Samantha

Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Brian and Samantha, We appreciate you choosing our hotel for your stay. If you have any further comments or suggestions, please feel free to contact us directly so we can address them accordingly.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Jeffrey,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and comfortable but dated. Staff very friendly and helpful. Also very pet friendly at fair price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Andrea,We appreciate your feedback on our clean and comfortable facilities and friendly staff. We're glad to hear your pet enjoyed their stay as well. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and satisfied our need of a lower priced nicer hotel.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Brenda, Thank you for your feedback! We're glad to hear that our hotel met your expectations in terms of cleanliness and affordability. Our team strives to provide a comfortable experience for all guests. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Randal

Travelled with family
Disliked: Cleanliness, staff & service
There is a strange Indian man that appear to be a friend of the owner. And every time me and my wife and daughter entered the hotel he would stair at my wife and daughters in a very creepy way. Also if you don't know there are mirrors on the entire wall behind the beds. Very creepy.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Randal,Thank you for sharing your feedback with us. We strive to provide a comfortable and pleasant experience for all our guests. We apologize if you felt uncomfortable during your stay. We always prioritize our guests' safety and privacy, and any concerns will be addressed accordingly. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff, and the room was clean.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Linda,Thank you for your positive feedback regarding our friendly staff and clean room. We strive to provide exceptional service to all our guests. We hope you had a pleasant stay and we look forward to welcoming you back in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Jessica,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We appreciate your positive rating and hope to have the opportunity to welcome you back in the future. Should you have any additional feedback, please don't hesitate to reach out to us directly.

4/10 Poor

Carissa

Disliked: Cleanliness, staff & service
Bedding was extremely stained and hair/ dirt under bedding. Front desk assistant walked in on someone checking if a room was available for us to move to. Had to move 3 times before finding a room that was ok.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Carissa, We apologize for the inconvenience you experienced during your stay. We take cleanliness and privacy very seriously and this is not the standard we strive to achieve. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure this does not happen again in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you ever have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
We just needed a place to rest on the way to destination. Hotel was fine and clean. No complaints at all.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello LISA,Thank you for taking the time to share your positive experience with us. We're glad to hear that our hotel met your expectations and provided a clean and comfortable stay. If you ever require accommodation in the future, we would be honored to welcome you back.

4/10 Poor

Robert

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Robert, We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit; please reach out to our hotel directly so we can address them promptly. We value your feedback and hope to have another opportunity to exceed your expectations in the future.

6/10 Okay

Jason

Response from Manager on Feb 8, 2024
Hello Jason, We appreciate your recent stay at our hotel. If you encountered any issues during your stay, we encourage you to reach out to us directly so that we may address them appropriately. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Anayeli

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Anayeli, We apologize if your experience at our hotel did not meet your expectations. We would greatly appreciate it if you could contact us directly to provide more details about your stay so we can address any concerns you may have had. We strive to ensure all of our guests have a positive experience and would like to have the opportunity to make it right. Thank you for reaching out to us.

2/10 Terrible

Anayeli

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean and we had no flushing toilet. No other accommodations were accommodated to resolve the non flushing toilet.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Anayeli, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high level of cleanliness, and we regret if we fell short in this instance. We appreciate your patience regarding the issue with the non-flushing toilet, and we apologize for any inconvenience caused. Your comments will be shared with our team for further improvements.

4/10 Poor

Adrian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Adrian, We're sorry to hear that your experience with us did not meet your expectations. We invite you to reach out to our hotel directly with any feedback you may have, so we can address any concerns you may have had. We value your input and strive to provide excellent guest experiences.

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Room was clean, hot water, microwave and fridge. Free showtime. Usb jack were broken but the front desk gave me a charger. Wifi wasn’t great. Couldn’t stream anything that’s why 4 stars not 5. Room was small as expected. Price was good.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Dave, Thank you for sharing your feedback. We're glad to hear that your check-in process was quick and easy and that you found your room to be clean, with essential amenities. We apologize for any inconvenience caused by the broken USB jack, but we're glad our front desk was able to assist you with a charger. We appreciate your comments about the WiFi and will look into ways to improve it. We hope you enjoyed your stay overall and we value your rating and review.

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello jennifer,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there is anything specific you would like to share with us about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future. Safe travels!

8/10 Good

Thomas, Elmhurst

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Thomas, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at Ames
Very nice place. Good value for your money
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Carlos,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our property to be a pleasant experience and a good value for your money. Our team strives to provide excellent service and amenities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

Joseph

Response from Manager on Feb 15, 2024
Hello Joseph, Thank you for choosing our hotel for your recent stay. We appreciate your patronage and hope you had a pleasant experience. If you have any specific feedback about your stay, we would love to hear from you. Please feel free to reach out to us directly so that we may address any concerns you may have had. We look forward to serving you better in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall it was a great stay, the staff were friendly and helpful. If I were to wish for something to make the stay a bit better it would have to be the fact that the toilet was less than 18 inches off the floor. I am shorter than the average person and I even found it difficult to sit on and stand back up from the toilet. In contrast the height of the bed was so high I had to jump and scramble up to get onto the bed. This was resolved by the kind front desk employee who provided me with a step.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 8, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay. We appreciate your kind words about our friendly and helpful staff. We apologize if the height of the toilet and bed did not meet your expectations. We value your feedback and will share it with our team for future improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.

4/10 Poor

Beth

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Pictures on Expedia are terribly misleading. The facility inside and out is very rundown. Our door had a 1” gap at bottom to hall and peep hole was plugged with orange foam earplug.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Beth, Thank you for sharing your feedback with us. We apologize for any confusion caused by the photos. We take guest feedback seriously and appreciate your observations regarding the condition of the facility. We strive to provide a comfortable experience for all our guests and will certainly discuss your concerns with our team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Dear Guest,We're thrilled to see that you had a perfect stay with us! We aim to provide exceptional experiences for all our guests and it's great to know that we succeeded in exceeding your expectations. If you have any further feedback or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Tiffany

Liked: Staff & service
Priced very reasonably.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Tiffany,Thank you for choosing our hotel for your stay. We're glad to hear that you found our prices to be reasonable. We strive to provide great value for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Laura

Liked: Amenities
I stayed in the single queen bed room It was smaller than I’m used to for hotel rooms, but setup so nicely! I especially loved the mirrored headboard and the window seat. The bed was much more comfortable than the place I stayed at the night before. I would stay here again - if only for the chance to eat at Flap N Jacks again!
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Laura,Thank you for choosing to stay with us and for taking the time to leave a review. We're thrilled to hear that you appreciated the thoughtful design elements such as the mirrored headboard and window seat in your room. We take pride in providing comfortable beds for our guests and we're glad to know it exceeded your expectations. We're delighted that you enjoyed your dining experience at Flap N Jacks as well. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good and the room was clean.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Ray,Thank you for your feedback! We're glad to hear that you found our prices to be good and that your room was clean. We strive to provide affordable rates and maintain high cleanliness standards. We appreciate your comments and hope to welcome you back in the future.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jaime,We appreciate you choosing our hotel for your stay! If there's anything specific you enjoyed during your time with us, please feel free to share. We value your opinion and hope to have the opportunity to welcome you back in the future. Safe travels!

8/10 Good

Melinda

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Melinda,We are delighted to hear that you enjoyed your recent stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. If you have any additional feedback or if there is anything we can do to further improve your experience, please do not hesitate to reach out to us directly. We hope to welcome you back in the future.

6/10 Okay

Keith

Travelled with family
Liked: Staff & service
Ok hotel
This hotel was “ok”. The front desk worker was slow, but very friendly- but to be fair, it was busy when we checked in. Our room was pretty basic and the bedding seemed ok, but the throw pillows had unknown stains on them. The toilet in our bathroom would only work occasionally…. And other times the system would stick in the tank and not fill up. They did offer a basic continental breakfast, which was “ok.” With other hotel options available in the area, I do not believe we will stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Keith,Thank you for taking the time to provide feedback on your recent stay. We appreciate your compliments about our friendly front desk staff. While we strive to provide prompt service, we apologize if you experienced any delays during check-in. We're sorry to hear about the issues you encountered with the throw pillows and toilet in your room. We'll make sure to address these concerns with our housekeeping and maintenance teams. Although our continental breakfast met your expectations, we understand that you have different preferences when it comes to accommodations. We thank you for staying with us and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly inexpensive place to stay.
Always a good stay at the Ames Microtel! I would like it if they changed the front entry, but not that big of deal.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Thomas,Thank you for choosing the Ames Microtel for your stay! We appreciate your feedback regarding the front entry and will take it into consideration for future improvements. We strive to provide a great experience for all our guests and hope to welcome you back in the future.

2/10 Terrible

Jose

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Price
Response from Manager on Nov 22, 2023
Hello Jose,Thank you for taking the time to review your recent stay. We appreciate your feedback regarding the price. We strive to provide competitive rates, and we regularly review our pricing to ensure our guests are getting the best value for their stay. If you have any further questions or concerns, please feel free to reach out to our management team.

8/10 Good

Josh

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Josh,We appreciate you choosing our hotel for your stay. If you have any further comments or suggestions about your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future.

6/10 Okay

Tami

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Tami,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staab is always courteous and always
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Teresa,strives to provide excellent service to our guests. We appreciate your kind words and are delighted to hear that our staff made a positive impression during your stay. It is our priority to ensure a comfortable and satisfactory experience for all our guests. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the university. It was very convenient.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Juan,We're thrilled to hear that our location near the university was convenient for you. We strive to ensure that our guests have a seamless and hassle-free stay. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay. Wish there were a few more options for breakfast.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding breakfast options and will share it with our team to consider for future improvements. We hope to welcome you back in the future.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Larissa,Thank you for taking the time to provide feedback on your recent stay. We appreciate your high rating and are thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority and we look forward to welcoming you back in the future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Brian,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

2/10 Terrible

Anil Kumar

Travelled with family
Disliked: Cleanliness, amenities
Only thing i like here is beds, clean everything else is substandard. I booked this facility for ev charging, but this facility does not have onsite ev charging. All usb charging ports and tv are broken. Nothing is working. One more thing flaws in bathroom
Stayed 5 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Anil Kumar,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your compliment about the beds and cleanliness. We kindly advise guests to check with our team regarding specific amenities such as EV charging, as this is not available on-site. We will address the issues with the USB charging ports, TV, and bathroom to ensure a more comfortable experience for future guests. Thank you for bringing these matters to our attention.

8/10 Good

Lester

Business traveller
Rooms are nice, comfortable and quiet close to where I’m going,would stay again for sure
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Lester,Thank you for your positive feedback! We're glad to hear that you found our rooms to be nice, comfortable, and quiet. It's great to know that our convenient location was also a plus for you. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Virginia,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that your experience exceeded expectations. We strive to create exceptional stays for all our guests and we hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice economical stay
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Thomas,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such an exceptional experience during your stay with us. Your kind words are greatly appreciated and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Zachery

Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Zachery,We appreciate your recent stay at our hotel. If you have any feedback or concerns regarding your experience, we encourage you to reach out to us so we can address them. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay here
Photos online were misleading - property looked updated but definitely was not. Dirty (hair on floor) bathroom. Didn’t have extra toothbrush when we forgot ours. Weight room had no weights and removed all TV’s. Would not stay there again.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Jill, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced. We strive to provide accurate and updated information online, and we're sorry if there was any discrepancy. We appreciate you bringing the cleanliness issues to our attention. Your comments regarding the missing toothbrush and the weight room have been noted and will be shared with the appropriate teams for future improvements. We value your opinion and hope you will consider giving us another opportunity to exceed your expectations.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Robert,We appreciate your positive rating and are delighted to hear that you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Diann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bunch of people.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Diann,Thank you for your kind words. We are delighted to hear that you found our staff to be pleasant. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Angela

Stayed 3 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Angela,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!