Indoor pool

Reviews of Baymont by Wyndham Ames

2.5 out of 5
Baymont by Wyndham Ames
1605 S Dayton Ave, Ames, IA

Reviews

7.0

Good

Rating 10 - Excellent. 146 out of 804 reviews" "
Rating 8 - Good. 276 out of 804 reviews" "
Rating 6 - Okay. 203 out of 804 reviews" "
Rating 4 - Poor. 131 out of 804 reviews" "
Rating 2 - Terrible. 48 out of 804 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby, parking lot and area around the hotel was immaculate. The bathroom tub was a little dated. The room was clean. It would be nice if they cleaned the pool. The dirt ring around the pool was about 3” wide which tells means the just add water and the floor of the pool was slimy.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello JOHN,Thank you for sharing your feedback. We're pleased to hear you enjoyed our well-maintained lobby and areas. Your comments about the bathroom and pool cleanliness have been noted for future improvements. We appreciate your input to help us enhance our guests' experiences.

6/10 Okay

Doss

Stayed 4 nights in May 2024
Response from Manager on May 23, 2024
Hello Doss,We appreciate you choosing our hotel for your stay. If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience!

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
The rooms need updating, there was dried blood and holes in our bed sheets , there was a hole in the tub floor
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Sara, We apologize for any inconvenience you experienced and appreciate your feedback. Please don't hesitate to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 Good

Leah

Stayed 1 night in Feb 2024
Response from Manager on May 10, 2024
Hello Leah, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness
There was hair on the dryer, coffee pot didnt work, found dead insect on the wall, pool to cold to swim in. Ive stayed here before this place has gone down hill since my last stay in November.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Jennifer, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Joel

Travelled with partner
Liked: Cleanliness
Smoking was going on in rooms smelled of cigarettes and marijuana All the doors clearly state no smoking. This should be enforced
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Joel, We are disappointed to hear about the smoking odors you encountered. Our hotel has strict no-smoking policies, and we count on our guests to adhere to them. Your feedback has been noted, and we will review our enforcement procedures accordingly.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Madison,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

8/10 Good

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello doug,We are pleased to hear that you enjoyed your stay with us. Should you have any feedback to share, please do not hesitate to reach out to us so we can ensure a fantastic experience next time.

8/10 Good

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowstorm in Iowa
I was very pleased with the accommodations. The room was cozy and warm and breakfast was great! I would stay here again. Thank you
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Tamara,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you enjoyed your cozy and warm room, as well as the great breakfast. It means a lot to us that you would consider staying with us again. We look forward to welcoming you back in the future!

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Very Good Stay here. Was Close to My Daughter's College. Would Stay here again.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Yolanda,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our convenient location near your daughter's college made your stay enjoyable. We are grateful for your positive feedback and would be honored to welcome you back again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the motel to be very clean, staff was very nice, I would stay there again, I was stuck because of the weather. Only thing negative was no ice melt put out, very slippery.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Kimberly,Thank you for your feedback! We're delighted to hear that you found our motel to be clean and that our staff provided excellent service. We appreciate your recommendation and would be thrilled to welcome you back. Regarding the ice melt, we apologize for any inconvenience caused. We will make sure to address this concern with our team. Hope to see you again soon!

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tong,We are thrilled that you had a great stay with us! We strive to provide excellent service and ensure our guests' satisfaction. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Sharalyn, Kulm

Stayed 1 night in Dec 2023
Response from Manager on Jan 16, 2024
Hello Sharalyn,I'm so glad to hear that you had such a wonderful experience at our hotel! We strive to provide exceptional service to all of our guests and it sounds like we succeeded with you. If you ever find yourself in the area again, we would love to have the opportunity to welcome you back.

8/10 Good

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older, but clean and nice. My wife and I had a good stay, and would stay here again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Kirk, Thank you for choosing our hotel for your recent stay. We appreciate your kind words about the cleanliness and overall pleasant experience. We look forward to welcoming you both back in the near future.

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs major update!
The room was not updated and not clean, airconditoner was a wall unit that kept stopping and not working, and had to be reset. Could not see the temperature on the unit because it was an old unit. Bathrooms were gross. Bathtubs dirty, spiders in tub and mold in the sink.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Laura, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance very seriously, and we will address your concerns with our team. We appreciate your valuable input and will use it to improve our services.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was a young lady there, she was learnin, but it could of been better, but it was good!!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Carla,Thank you for sharing your feedback with us. We appreciate your kind words about our service. We continuously strive to improve and provide an excellent experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 Okay

Anthony

Travelled with family
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Anthony,Thank you for taking the time to leave a rating of your recent stay with us. We are Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Ericka, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Ericka,Thank you for choosing our hotel for your stay. We appreciate your rating and would love to hear any feedback you have to help us improve our services in the future. Please feel free to reach out to us directly and let us know about your experience. We look forward to welcoming you back soon.

4/10 Poor

Jennifer

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this hotel. The beds were uncomfortable. The staff was uninterested in being helpful (couldn't be bothered to get me an additional shampoo. Just looked in two drawers behind the front desk and then said they didn't have any. Similar situation when asking for the apple juice dispenser to be refilled at breakfast). Our room had a dirty shower curtain and our friend's room had a dirty comforter...and a floor so slanted that the drawers to the dressers kept opening! The breakfast buffet was VERY limited. Lots of lovely hotels in Ames...I won't stay here again.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Jennifer, Thank you for sharing your feedback with us. We apologize for any discomfort you experienced and any inconvenience caused during your stay. As we strive to ensure guest satisfaction, we appreciate your specific comments regarding the beds, staff assistance, cleanliness, and breakfast options. Your valuable input will assist us in improving our services, and we encourage you to reach out to our management team directly to further discuss your concerns. Thank you for considering us, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy quiet weekend
Checked into the hotel Friday evening with my son and check in was fast. The young lady who checked us in was very nice and helpful and explained everything to us. Our weekend stay was very relaxing and fun while staying there.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Jason,Thank you for choosing to stay with us and for taking the time to share your positive experience! We're delighted to hear that our fast and friendly check-in process, as well as the helpfulness of our staff, contributed to a relaxing and enjoyable weekend stay. We strive to provide exceptional service and we're glad we met your expectations. We hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Loretta

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was very clean and comfortable. Staff was nice and respectful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Loretta,Thank you for your kind words! We are delighted to hear that you found our hotel clean, comfortable, and enjoyed our friendly staff. We hope to welcome you back again soon!

10/10 Excellent

Margaret A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was weak. Had difficulty using it.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Margaret A,Thank you for sharing this honest review and feedback about our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Jan

Business traveller
Liked: Staff & service, room comfort
Clean room. The common eras of hotel are dated and require a great deal of deferred maintenance.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Jan,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our room. Please do consider us again on your next visit to the area.

8/10 Good

Scott, Tulsa

Stayed 2 nights in Sep 2023
Response from Manager on Oct 17, 2023
Hello Scott,Thank you for your feedback! We're glad you enjoyed your stay at our hotel. We hope to welcome you back soon.

6/10 Okay

Elizabeth, Geneva

Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Elizabeth, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Tori

Stayed 1 night in Sep 2023
Response from Manager on Oct 9, 2023
Hello Tori,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty and in need of repairs.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Jeremy,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

Tom

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Tom,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

robert

Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello robert,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the saltwater pool!
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Brenda,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our pool. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well carried for. The employees are of good nature and helpful. The breakfast was also good.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hi Paula,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Sara,Thank you for taking the time to share your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Cindy

Disliked: Staff & service, property conditions & facilities
Area around property very unclean
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Cindy, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello Robert,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Lynae

Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hello Lynae,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Lisa

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room itself was nice. The staff was not very helpful and didn't seem to understand my requests. We could not get the TV set to work and they said they would send someone at the next staff change, at 10pm! Also, the breakfast area was super dirty and the coffee was "frozen" and couldn't be served. Breakfast started at 6 and at 9 the coffee was still frozen???
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Lisa,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, amenities
Tub faucet dripped air conditioner is not snug in wall gap around it
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hi Tracie,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC and tub faucet leaking. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Everett,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Diann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Quiet and clean. Nice people
Stayed 3 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hi Diann,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

justina

good
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hi Justina,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service
Dont expect a 4 star hotel for the price of a 2 star. This property is a little older, and doesnt have all the amenities of higher priced hotels. What it does have is clean comfortable rooms and friendly helpful staff. That's all we needed, and we were not disappointed.
Stayed 6 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Tracy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

DEAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a crap hole. Theres nice hotels all around it and we got this one. The window ac sounds like a lawn mower running. Kids fighting in the pool. 3 guys standing outside the pool windows with 3 cases of beer. The sheets are dirty, had tobget cleen ones. Some kids just ran down the hall knocking on everyones door. Dont stay here
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello DEAN,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Okay

Margo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I talked with the motel about a first level room and was assured that was available. When we checked in, however, we were booked into a second floor room. No elevator. Not many cars in the parking lot so I’m not sure why my request wasn’t honored.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Margo,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our parking and your comments about our elevator. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been much more convenient to have an elevator so I didn't have to make two trips up and down the stairs to bring my things in. Otherwise, everything else was fine.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Kristi,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our elevator. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Manager on Oct 28, 2023
Hello Jacob,Thank you for your excellent rating! We are thrilled that you had such a fantastic experience with us. We hope to welcome you back soon!

2/10 Terrible

Matthew

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not very pleased.
The room was not very clean. The shower curtain rod was broke so the current wouldn’t stay closed. The bathroom itself was dirty. Pubic hair on the toilet seat. The breakfast was not very good.
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Hello Matthew,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience, will stay there again.
Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hi Gregory,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on Oct 28, 2023
Hello Eric,Thank you for your excellent rating! We look forward to welcoming you back soon.

4/10 Poor

Kasey

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is outdated, parking lot is weird, staff wasn’t very warm and they were very difficult to hear at check-in. Drawer in one of the dressers wouldn’t stay closed. Just don’t expect anything too nice.
Stayed 1 night in Apr 2023
Response from Manager on Apr 26, 2023
Hello Kasey, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The property is old and needs physical updates. Bed was great. The worst part was the breakfast. Waffle mix was so watery the iron couldn't cook it. Came out completely mushy. Went straight in the garbage. Thankfully, there were prepackaged muffins.
Stayed 1 night in Apr 2023
Response from Manager on Apr 4, 2023
Hello Kelly, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.