Exterior

Reviews of DoubleTree by Hilton Napa Valley - American Canyon

4 out of 5
DoubleTree by Hilton Napa Valley - American Canyon
3600 Broadway St, Hwy 29, American Canyon, CA

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1004 reviews" "
Rating 8 - Good. 273 out of 1004 reviews" "
Rating 6 - Okay. 154 out of 1004 reviews" "
Rating 4 - Poor. 117 out of 1004 reviews" "
Rating 2 - Terrible. 76 out of 1004 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Do not visit that area its to dangerous around there. Avoid at all cost.
Stayed 3 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 28, 2024
Thank you for the review, Carlos. We feel that American Canyon and the Napa Valley are safe areas, and we are sad to hear you feel otherwise. Our hotel is located about 1 block away from the brand new police and fire station here in American Canyon, and we have safety and security measures in place to help keep our hotel a safe environment for everyone to enjoy. If there is anything in particular that made you feel unsafe, please reach out to us and we would be happy to discuss. Thank you for being our guest, Carlos!

8/10 Good

Uriel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Amenities
Just needs newer carpet and vacuum right I myself work at a hotel for years heads up
Stayed 4 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 11, 2024
Thank you for the 5 out of 5 rating, Ruben! We are in the process of renovating our hotel, including the carpets. We appreciate your feedback regarding vaccumming, and we are using your feedback to make improvements throughout our hotel.Thank you for being our guest, Ruben. We hope to see you again soon!

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we checked into had a bad odour so we were transferred to a different room this room smelled better but still did not smell clean. The bathroom in the second room was in terrible condition with two holes in the wall a loose toilet with rusty bolts and badly covered up dirty and cracking grout in the shower and a dirty shower head. The location was good but the quality of the rooms is severely lacking! If I can figure out how to post photos of the bathroom I will…..I WOULD NOT RECOMMEND THE DOUBLE TREE!
Stayed 1 night in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 10, 2024
Thank you for the review, John. Please accept our sincere apologies for the poor experience you had during your stay with us. We appreciate your feedback and are using it to make improvements throughout our hotel. I will be in contact you directly to discuss your stay in detail. Thank you for being our guest, John.

10/10 Excellent

Yizhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice.
Stayed 1 night in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the review, Robert!

8/10 Good

Donald

Business traveller
Liked: Cleanliness
It was in a nice location but a very old motel. The exterior of the building needs updating.
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the comments, Donald. We have updates planned for the hotel which are coming very soon. We hope you will be able to experience the changes in the near future during your future stay with us!

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C units are too loud be be able to get quality sleep
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the comment, Sandra. We apologize for the A/C unit impacting your sleep. Our goal is to provide a comfortable night's rest for all of our guests, and your feedback is helping us to make improvements to our hotel and the service we provide to our guests.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was great!
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 1, 2024
Thank you for the kudos to our staff!

6/10 Okay

Estevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 1, 2024
Thank you for the feedback on your recent stay with us!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
We're glad to hear that you found our hotel clean and our staff friendly. Thank you for the review, Ana!

8/10 Good

Aparna, Weaverville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The coffee maker kept leaving a lot of grounds in the coffee. It would have been nice to get new towels and sugar. The bathtub faucet was hard to turn off and on. The bathroom was clean, but there was a board on the ceiling that had a bunch of brown spots.
Stayed 2 nights in Feb 2024

8/10 Good

Alison, San Diego

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its great. My deposit was taken and never returned. Great restaurant. Nice staff. Would stay again
Stayed 2 nights in Feb 2024

8/10 Good

Santino

Nice place.. ceiling in room was a little dirty
Stayed 1 night in Feb 2024

10/10 Excellent

D'shel

Stayed 1 night in Feb 2024

10/10 Excellent

suasan

Stayed 2 nights in Feb 2024

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for the price. Upgrades needed but decent no complaints
Stayed 1 night in Feb 2024

4/10 Poor

Kirsten

Disliked: Property conditions & facilities
The carpet was old and dingy. The hallways smelled like weed. But the front desk was awesome. We checked out a day early due to a major storm and he arranged for a refund for the second night without me having to ask
Stayed 2 nights in Feb 2024

10/10 Excellent

Ma Sonia

Liked: Cleanliness, property conditions & facilities
Above and Beyond. Great Staff! Front desk clerk was over the top great!
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. Room was clean and smelled fresh. Only problem was that the shower dripped and we could hear it all night. Was raining outside so that would drown out the drip sound sometimes
Stayed 1 night in Feb 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice here. There is a nice garden and pond.
Stayed 1 night in Feb 2024

2/10 Terrible

Ma Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Hirrible
Stayed 1 night in Jan 2024

2/10 Terrible

Tsutomu

Stayed 2 nights in Jan 2024

10/10 Excellent

José, Vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my hotel favorite they have i need
Stayed 1 night in Jan 2024

10/10 Excellent

quynh

Stayed 6 nights in Jan 2024

10/10 Excellent

Kendra, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe clean property. Very close to Domino Carneros Winery and Boon Fly Cafe are both 15 minutes away.
Stayed 1 night in Jan 2024

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a day, but it was a good time.
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a Napa gettaway, without being a Napa gettaway! We use it more like a 'gettaway from our kids. It is perfectly located between Napa and Vallejo!
Stayed 1 night in Jan 2024

4/10 Poor

Bishal

Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Adam, Seatttle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4 star property by any stretch of the imagination.
Stayed 4 nights in Jan 2024

6/10 Okay

Binita

Disliked: Property conditions & facilities
Old hotel needs to be updated
Stayed 3 nights in Jan 2024

8/10 Good

faroq

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

José, Vallejo

Stayed 1 night in Jan 2024

2/10 Terrible

NASER

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: Good food at the restaurant. The staff were nice. Con: It was small ants and bugs around my room door and 1 was in my room. The stay would have been fine if not for that.
Stayed 2 nights in Dec 2023

4/10 Poor

Bryan

Stayed 2 nights in Dec 2023

2/10 Terrible

Gurjant

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room smell so bad heat also not working bathroom flush not work very bad experience 👎
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

6/10 Okay

Teresita

Stayed 1 night in Dec 2023

8/10 Good

mauricio

Stayed 2 nights in Dec 2023

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and quiet…Rooms are big and clean. It’s a pleasant and comfortable place to stay. Staffs are friendly as well.
Stayed 1 night in Dec 2023

8/10 Good

Brunilda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and comfortable beds😊
Stayed 1 night in Dec 2023

2/10 Terrible

Paula

Stayed 1 night in Dec 2023

8/10 Good

Rogelio

Stayed 1 night in Dec 2023

8/10 Good

My Tien

Stayed 2 nights in Dec 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 1 night in Dec 2023

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023