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Rating 10 - Excellent. 384 out of 1004 reviews" "
10 - Excellent
384
Rating 8 - Good. 273 out of 1004 reviews" "
8 - Good
273
Rating 6 - Okay. 154 out of 1004 reviews" "
6 - Okay
154
Rating 4 - Poor. 117 out of 1004 reviews" "
4 - Poor
117
Rating 2 - Terrible. 76 out of 1004 reviews" "
2 - Terrible
76
7.6/10
Cleanliness
8.4/10
Staff & service
7.2/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
4/10 Poor
Carlos
Travelled with family and small children, Business traveller
Mar 27, 2024
Liked: Staff & service
Disliked: Cleanliness
Do not visit that area its to dangerous around there. Avoid at all cost.
Carlos
Stayed 3 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 28, 2024
Thank you for the review, Carlos. We feel that American Canyon and the Napa Valley are safe areas, and we are sad to hear you feel otherwise. Our hotel is located about 1 block away from the brand new police and fire station here in American Canyon, and we have safety and security measures in place to help keep our hotel a safe environment for everyone to enjoy. If there is anything in particular that made you feel unsafe, please reach out to us and we would be happy to discuss. Thank you for being our guest, Carlos!
Just needs newer carpet and vacuum right I myself work at a hotel for years heads up
Ruben
Stayed 4 nights in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 11, 2024
Thank you for the 5 out of 5 rating, Ruben! We are in the process of renovating our hotel, including the carpets. We appreciate your feedback regarding vaccumming, and we are using your feedback to make improvements throughout our hotel.Thank you for being our guest, Ruben. We hope to see you again soon!
The first room we checked into had a bad odour so we were transferred to a different room this room smelled better but still did not smell clean. The bathroom in the second room was in terrible condition with two holes in the wall a loose toilet with rusty bolts and badly covered up dirty and cracking grout in the shower and a dirty shower head. The location was good but the quality of the rooms is severely lacking! If I can figure out how to post photos of the bathroom I will…..I WOULD NOT RECOMMEND THE DOUBLE TREE!
John
Stayed 1 night in Mar 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 10, 2024
Thank you for the review, John. Please accept our sincere apologies for the poor experience you had during your stay with us. We appreciate your feedback and are using it to make improvements throughout our hotel. I will be in contact you directly to discuss your stay in detail. Thank you for being our guest, John.
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the review, Robert!
8/10 Good
Donald
Business traveller
Mar 1, 2024
Liked: Cleanliness
It was in a nice location but a very old motel.
The exterior of the building needs updating.
Donald
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the comments, Donald. We have updates planned for the hotel which are coming very soon. We hope you will be able to experience the changes in the near future during your future stay with us!
4/10 Poor
Sandra
Mar 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The A/C units are too loud be be able to get quality sleep
Sandra
Stayed 1 night in Feb 2024
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
Thank you for the comment, Sandra. We apologize for the A/C unit impacting your sleep. Our goal is to provide a comfortable night's rest for all of our guests, and your feedback is helping us to make improvements to our hotel and the service we provide to our guests.
Response from Raja Garvin-Taylor, Guest Services Manager on Mar 4, 2024
We're glad to hear that you found our hotel clean and our staff friendly. Thank you for the review, Ana!
8/10 Good
Aparna, Weaverville
Travelled with partner
Feb 19, 2024
Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The coffee maker kept leaving a lot of grounds in the coffee. It would have been nice to get new towels and sugar. The bathtub faucet was hard to turn off and on. The bathroom was clean, but there was a board on the ceiling that had a bunch of brown spots.
Decent for the price. Upgrades needed
but decent no complaints
Keith
Stayed 1 night in Feb 2024
4/10 Poor
Kirsten
Feb 8, 2024
Disliked: Property conditions & facilities
The carpet was old and dingy. The hallways smelled like weed. But the front desk was awesome. We checked out a day early due to a major storm and he arranged for a refund for the second night without me having to ask
Above and Beyond. Great Staff!
Front desk clerk was over the top great!
Ma Sonia
Stayed 1 night in Feb 2024
10/10 Excellent
Douglas
Travelled with partner
Feb 5, 2024
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. Room was clean and smelled fresh. Only problem was that the shower dripped and we could hear it all night. Was raining outside so that would drown out the drip sound sometimes
it was a Napa gettaway, without being a Napa gettaway! We use it more like a 'gettaway from our kids. It is perfectly located between Napa and Vallejo!
Pro: Good food at the restaurant. The staff were nice.
Con: It was small ants and bugs around my room door and 1 was in my room. The stay would have been fine if not for that.