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Reviews of Courtyard by Marriott Amarillo Downtown

3 out of 5
Courtyard by Marriott Amarillo Downtown
724 S Polk St, Amarillo, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 963 reviews" "
Rating 8 - Good. 231 out of 963 reviews" "
Rating 6 - Okay. 67 out of 963 reviews" "
Rating 4 - Poor. 29 out of 963 reviews" "
Rating 2 - Terrible. 37 out of 963 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neicha L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. It was nice and quiet. The housekeeping checked on me which was really nice.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Neicha, your kind words regarding your stay at the Courtyard by Marriott Amarillo Downtown are appreciated. It's heartening to know that the peaceful ambiance and attentive service from our housekeeping colleagues contributed positively to your experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and beautiful hotel in downtown Amarillo. Great restaurants a walk away.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Daniella, it's fantastic to read you had a delightful stay at Courtyard by Marriott Amarillo Downtown. We're elated you appreciated our picturesque downtown location with convenient access to quality dining options. Thank you for sharing your experience. We look forward to welcoming you back for another exceptional visit.

10/10 Excellent

James

Travelled with partner
The city view from the room was spectacular in our corner room.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
James, it's great to hear that you enjoyed your corner room and the beautiful city view it provides at Courtyard by Marriott Amarillo Downtown. We truly appreciate your positive Expedia review and hope to see you back soon for another memorable stay.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Mark, it's wonderful to hear you found the Courtyard by Marriott Amarillo Downtown to be a very nice place. We appreciate your kind words and thank you for sharing your experience. We hope to welcome you back in the future.

10/10 Excellent

Renda

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at this location. Convenient to everything i needed. Yay Amarillo.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Renda, we're elated to hear you enjoyed your stay at Courtyard by Marriott Amarillo Downtown. Your kind words about our convenient location are much appreciated. It's fantastic you found everything you needed in close proximity. We can't wait for your return visit to Amarillo and our hotel.

10/10 Excellent

Danaka

Travelled with partner
Liked: Cleanliness, amenities
This was an amazing hotel!!! Very clean, a great location, and room was very spacious.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Danaka, thank you for your enthusiastic review. We're delighted to hear Courtyard by Marriott Amarillo Downtown met your expectations with its cleanliness, convenient location, and ample accommodations. We can't wait to welcome you back on your next visit.

10/10 Excellent

Gilbert

Travelled with family
Liked: Amenities
Everything was goid
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Gilbert, it's wonderful to see you had a positive stay at Courtyard by Marriott Amarillo Downtown. Thanks for the feedback and we're delighted that everything went well. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Collin, thanks for your feedback. The team at Courtyard by Marriott Amarillo Downtown are pleased to hear you appreciated your experience with us. We hope to welcome you back soon.

10/10 Excellent

Vikrant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Vikrant, thank you for the stellar rating! Courtyard by Marriott Amarillo Downtown takes great pride in serving our guests. We're delighted you had a wonderful experience. Looking forward to your next stay with us!

10/10 Excellent

Vikrant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stoppage while traveling from Texas to New Mexico or Colorado. Clean hotel, will definitely recommend
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Vikrant, your positive feedback about Courtyard by Marriott Amarillo Downtown is much appreciated! Thrilled to learn you found our hotel clean and worth recommending. Travel safe and we hope to welcome you back the next time your journeys bring you through Texas.

8/10 Good

Mathew, Dunbarton

.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for this lovely rating, Mathew!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Courtyard by Marriott Amarillo Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Andrea, we're thrilled that you had a wonderful experience at Courtyard by Marriott Amarillo Downtown. Your high rating is very much appreciated, and it motivates us to keep up our high standards. We hope to welcome you back in the future.

4/10 Poor

Brian

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Thanks for the feedback, Brian.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Thank you for the 5/5 rating, Aaron!It's excellent you enjoyed your time at Courtyard by Marriott Amarillo Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Rick

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Rick, thank you for choosing Courtyard by Marriott Amarillo Downtown. We're thrilled to hear that your stay met your expectations. We eagerly look forward to hosting you again in the future!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Chris, it's wonderful to hear that your experience at Courtyard by Marriott Amarillo Downtown met your expectations. We strive to provide an excellent stay for every guest. Should your travels bring you back to Amarillo in the future, we would be honored to host you again. Safe travels until then.

10/10 Excellent

Adil

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the outstanding rating, Adil!We're delighted your time at Courtyard by Marriott Amarillo Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

nicola

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for sharing, Nicola.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Stoney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for taking the time to leave this wonderful rating, Stoney! We hope to see you again soon at Courtyard by Marriott Amarillo Downtown so we can share yet another amazing experience!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and will stay there again!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Lee, it's fantastic to hear that you enjoyed your stay at the Courtyard by Marriott Amarillo Downtown. We appreciate you sharing your positive experience and are thrilled to hear that you plan on returning. Safe travels until we see you again!

4/10 Poor

Rachael

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Rachael, acknowledging your feedback, we regret that your recent experience at our property didn't hit the mark. We strive to ensure guest satisfaction, and your rating indicates that we may need to review our services. We appreciate your input and will use it constructively to better our guests' experiences in the future.

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Probably won't stay here again
Stayed here 5 nights. It usually took a minimum of 10 minutes for hot water to get to the bathroom. Lousy selection of tv channels. Just another old building trying to survive. I'll go back to Embassy Suites next year.
Stayed 5 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
William, we regret to hear about the wait for hot water and the dissatisfaction regarding our TV channel selection. Our aim is to provide a comfortable and pleasing stay. We appreciate your feedback as it helps us improve our services. We hope for the chance to leave a better impression, should you choose to stay with us in the future.

10/10 Excellent

Ferdinand J.

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Ferdinand, thank you for rating Courtyard by Marriott Amarillo Downtown so highly. We're pleased to know your stay with us met your expectations. We value your feedback and look forward to welcoming you back in the future!

6/10 Okay

Elizabeth

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Elizabeth, thank you for taking the time to share your rating. Your feedback can help us identify opportunities for improvement. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Kelsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone was literally murdered right in front of the hotel. A drive by shooting. But they comped the parking after that so thanks I guess. I wouldn’t put my enemy in this hotel. Where should I send my therapy bills after watching a man get shot to death? 0/0 stars. Do not recommend

10/10 Excellent

SARA, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Thank you for the 5 out of 5 rating, Sara!We're thrilled to see how much you enjoyed staying at Courtyard by Marriott Amarillo Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Allison

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Thank you for sharing your feedback, Allison!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Rakell-Lee

Liked: Cleanliness, property conditions & facilities
Unfortunately the bed was very uncomfortable, so did not reat well. I was not told about the 12$ day parking fee. The front staff was so busy i could not get a room exchange. Food was not great as well. An expensive stay. A little disappointing.
Stayed 7 nights in Oct 2023
Response from Customer Service on Oct 21, 2023
Rakell-Lee, it's regrettable to hear that your experience didn't meet expectations. We extend our apologies for any discomfort caused by the bed and for any miscommunication about the parking fees. As a bustling hotel, our front desk can indeed become busy at times. However, it's disheartening to know that this impacted your request. We're also sorry to hear that our culinary offerings didn't impress you. Please know that your feedback is invaluable and will be used to make necessary improvements. We hope for a chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Good historical building developed into a hotel. Nice clean area. Many eating options even late on a Sunday night
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 18, 2023
Bradley, thank you for appreciating Courtyard by Marriott Amarillo Downtown's unique blend of history and modernity. It's wonderful to know you found the vicinity neat with plenty of dining choices. We hope to welcome you back in the future.

6/10 Okay

David

Travelled with family
Clean, nice downtown spot, friendly staff. Did not like not having free coffee and bed was one of the worst I’ve tried sleeping on, needs replaced.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 16, 2023
David, it's good to hear that you found our location desirable and our team members affable. However, we regret that certain amenities didn't meet your expectations. We appreciate your remarks about the bedding, and please know that we continually strive to ensure the utmost comfort for all our guests. We acknowledge your feedback and hope to have the pleasure of your company again to better serve you.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
I never have any problems when i rent from courtyard
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Kristina, it is wonderful to hear of your consistently great experiences at Courtyard by Marriott Amarillo Downtown. We strive to make every stay seamless and enjoyable. Your continued patronage is most appreciated. It is always our pleasure to accommodate you, and we look forward to many more future visits!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 6, 2023
Courtyard by Marriott Amarillo Downtown is thrilled to know you had a stellar stay! We sincerely appreciate your top rating. We're eager to welcome you back for another fantastic experience in the future.

6/10 Okay

Jason

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 24, 2023
Jason, thank you for taking the time to leave a rating for us at Courtyard by Marriott Amarillo Downtown. We value feedback from our guests and would appreciate learning more about your experience to help us improve. Please feel free to share any specific insights or suggestions. We hope to better serve you in the future.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Craig, thank you for your perfect rating of Courtyard by Marriott Amarillo Downtown! It's wonderful to know you had a positive experience with us and we look forward to your next visit! Safe travels!

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been better if they offered a complimentary breakfast.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Cameron, we appreciate your feedback about your stay at Courtyard by Marriott Amarillo Downtown. Understanding your wish for an inclusive breakfast, we want to assure you that we're consistently reviewing guest amenities for improvement. Thank you for staying with us and we hope that during your next stay, the overall experience exceeds your expectations.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 15, 2023
Thanks for the fantastic rating, Christopher!It's outstanding we could exceed your expectations during your stay at Courtyard by Marriott Amarillo Downtown. We're all looking forward to your next stay with us.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Benjamin, thank you for your succinct yet affirmative review. We are thrilled to know that you had a superb experience at Courtyard by Marriott Amarillo Downtown. We continually strive to provide exceptional services to valued guests like you. Looking forward to welcoming you back for another splendid stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Property was good, food and drink was also really good. I booked a king but was given 2 queens, but it wasn't a big deal as the room was super spacious and it gave me extra pillows. I needed a late check out and they accommodated it with no issues. I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 24, 2023
It's great to hear that you enjoyed your stay at Courtyard by Marriott Amarillo Downtown. We're pleased to know that our delicious food and drink offerings were appreciated. Despite the initial booking mix-up, we are glad that the spaciousness of the room and extra pillows added to your stay. We always strive to accommodate our guests' needs, like your request for a late checkout. We're looking forward to welcoming you back for another wonderful experience.

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place.. plenty to do within a short walk. A continental breakfast would be nice . The fair parade blocked the exit from the parking garage . Would have been if we were told at check in that we needed to get our car out before the parade started the next day. This is a good place , will stay there again
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 23, 2023
Lawrence, it's wonderful to hear that you had such an enjoyable experience at Courtyard by Marriott Amarillo Downtown. Your comments about the proximity to local attractions and your eagerness to return are appreciated. We take note of your suggestion regarding the continental breakfast and advisories about local events. Our team strives for clear communication and your feedback certainly helps us improve. We look forward to your next visit.

10/10 Excellent

Monty

Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 9, 2023
Thank you for the amazing rating, Monty!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard by Marriott Amarillo Downtown soon!Thanks again for leaving your feedback!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dwight Yoakam concert stay
It was excellent!! I requested a room with a view on the top floor we did get the 9th floor which was perfect. What an amazing room we had 2 views windows throughout. Loved it!! Would recommend this hotel and plan to stay again. Came for the concert and loved the room and a great concert!!! Sincerely Art & Ellie G.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 11, 2023
It sounds like you truly enjoyed your stay at Courtyard by Marriott Amarillo Downtown and especially loved the sweeping views from your room. It delights us to know our accommodations lived up to your expectations. We appreciate your thoughtful recommendation and we're already looking forward to your return visit. Thank you for choosing us for your memorable concert trip!

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wouldn’t stay again
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 9, 2023
Thank you for sharing your feedback, Justin.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, we enjoyed the old town feel. Our beds weren't the best but definitely not a deal breaker. Room was large and clean. And the view of down town was great. Being able to walk to dinner both nights was great.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 4, 2023
Heather, thank you for choosing the Courtyard by Marriott Amarillo Downtown and for your feedback. We're thrilled to know that you appreciated our spotless environment, spacious rooms, and the convenience of our location. We take note of your comment about the beds and will see how we can enhance this part of the guest experience. The enchanting view from our hotel is indeed a guest favorite! We hope you had a memorable stay and look forward to your return.

10/10 Excellent

Shirelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 2, 2023
Shirelle, we're thrilled to hear that you appreciated the prime location of Courtyard by Marriott Amarillo Downtown. We understand how important location can be and we're glad this enhanced your stay. We can't wait to welcome you back for another wonderful experience!

10/10 Excellent

marly, tulsa

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 14, 2023
Marly, thank you for choosing Courtyard by Marriott Amarillo Downtown for your recent stay and taking the time to share your highly positive rating. We're delighted that you had a wonderful experience overall and we look forward to the opportunity of welcoming you back in the future! Safe travels!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 22, 2023
Thank you for the perfect rating, Gary!We are very pleased to hear that you had a wonderful stay at Courtyard by Marriott Amarillo Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Barnaby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, parking requires additional fees
Very clean rooms, friendly staff, comfortable lobby, walking distance to many nearby food/bars locations. Additional fees per parking space in onsite garage.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Barnaby, thank you for highlighting the cleanliness of rooms at the Courtyard by Marriott Amarillo Downtown as well as the friendly nature of our team members. We're delighted to hear you appreciated the comfort of our lobby and our proximity to nearby dining and entertainment options. We note your comments about the parking fees, and assure you they help maintain the ongoing upkeep and security of our facilities. We look forward to welcoming you back soon.

8/10 Good

Jo

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Thank you for taking the time to share your review with us, Jo!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott Amarillo Downtown.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 7, 2023
Thanks for sharing this perfect rating, Dee!We're thrilled to hear you enjoyed your stay at Courtyard by Marriott Amarillo Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hard beds
Everything was great except the beds I would have been more comfortable on the floor.
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 2, 2023
Amy, the team is pleased you found most aspects of your stay enjoyable. We are, however, disappointed to hear about your dissatisfaction regarding the comfort of the beds. Your comfort is very important to us and we appreciate this feedback. Rest assured, we'll use it to enhance our guest experience. We look forward to having you again at the Courtyard by Marriott Amarillo Downtown.