2/10 Terrible
Patrice
Travelled with group
Mar 22, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience. Staff did not offer any assistance or explain where anything was on arrival, including where the access to gym or sauna was. They pointed at the self check in computer whilst seated and non communicative. Did not give a warm greeting. See through shower was terrible for friends staying with each other and I specified this on the booking i wanted to separate beds. The twin beds were practically pushed together. The room is poorly designed and is made for 2 people who are couples or have a really close relationship and there is no gap in between the bed. Very impractical. Shower room is opened as well as the sink. The sink basin is not in a separate room. The price of the room was not worth what we paid. Shocked and the sauna /steam room was not working - they needed an engineer to come which was booked to come after our arrival so did not get what we paid for. The bar staff were kind the reception staff were horrible and not accommodating or empathetic.
Neighbour felt unsafe at night, intoxicated people outside could hear shouting loud in streets from bedroom window. .Road works right outside hotel window, graffiti on the wall of the hotel. Disgusted
Everything is minimum 20 mins walk away from main attractions like shopping , zeil shopping centre, main frankfurt central station
Patrice
Stayed 2 nights in Mar 2024