Vacations to Altos de Chavon Village

First time at this priority. Stayed in the adults only portion of the resort. Very quiet and spacious. The elevator was out the whole time we were there (6 days) so they need to work on that and the food at the buffets need some updating. Felt like the same food everyday. Would be great if they offered food themed nights like other resorts do. Overall very happy with the staff, service and cleanliness of the resort.

I liked everything of this resort.

Beautiful property, great entertainment at the pool, pools were all very clean, plenty of chairs available at all times of the day by the pool. The beach was rocky however the lagoon on the far side was fantastic and so clear. Juan Carlos at the pool was the Best!!! So personable and you could truly tell he enjoyed his job. Food was good and drinks were awesome. Many of the staff could use some training on what hospitality is about from the staff that are extremely good at it. We only experienced one night where our ceiling was leaking (pretty badly) and had difficulty with the front desk addressing the problem. Multiple calls where no one answered and walking to the lobby multiple times to get someone to help us with this. Katrina, at guest services, the next morning was amazing and very apologetic for what we had experienced and Alexander was always around making sure we were happy and having an amazing time. Overall we had a wonderful time.

The entire resort is excellent. The ground are kept in immaculate condition. The staff was wonderful and the food & drinks was phenomenal.

Loved the cleanliness and the pools/beach. Didn’t love the food or the alcoholic beverages. Some staff was rude (Estrella at Melting Pot).