Reception

Reviews of Hotel Cavalieri del Tau

3 out of 5
Hotel Cavalieri del Tau
Via Gavinana 56, Altopascio, LU

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 86 reviews" "
Rating 8 - Good. 35 out of 86 reviews" "
Rating 6 - Okay. 22 out of 86 reviews" "
Rating 4 - Poor. 10 out of 86 reviews" "
Rating 2 - Terrible. 7 out of 86 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ed or Brenda

Liked: Cleanliness, staff & service
Quiet and comfortable! Stayed here while hiking the Via Francigena in late October. Property is dated but is also economical. Staff was friendly. I enjoyed the breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central and easy to find. Everything was in walking distance and all the staff were very helpful.
Stayed 1 night in May 2022

4/10 Poor

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
Dirty carpets , ripped wall paper, dirty bathroom with a cracked toilet seat. Very small room with no space to open up suitcase. Very uncomfortable bed and pillows. After 8pm no staff about to complain to. By far the worst hotel I’ve stayed at.
Stayed 1 night in Aug 2019

8/10 Good

Collette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay on the Via Francigena
The hotel was fine for our overnight stay, the bed was comfortable and the bathroom and shower were good. We left early in the morning so missed breakfast
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stop on the Via Francigena. Staff were very friendly and helpful. Would recommend
Stayed 1 night in Jun 2018

8/10 Good

Murray

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good stay
Stayed for a few days for a trade show in Lucca . Booked late so all of my regular faves were booked full. This place could use fresh paint and an upgrade here and there but the staff and the food make up for it. Great, friendly and helpful staff. Awesome dinner menu and great wines (Get the Montepulciano D'Abbruzo). Would stay again - place has character.
Stayed 4 nights in Oct 2017

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Farooq, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a fraud,never stayed at this hotel, I was charged for this room at the time of booking and when I reached there I was told that all rooms are filled. I have been denied refund as well.

2/10 Terrible

JP1432, England

Disliked: Staff & service, property conditions & facilities, room comfort
Abysmal
The location of this hotel was in a pretty village about 40 minutes from the leaning tower of Pisa. The hotel was a shuttle bus, 2 trains and a 15 minute walk away from the airport which was quite inconvenient at 10:30PM. The service at the hotel was atrocious, the staff were unable to speak English which was extremely unhelpful when discussing certain details. The hotel room itself was fairly clean, but the beds were quite uncomfortable. The towels - if that's what they were - were made from a very odd fabric. The air conditioning did not work so it was a very uncomfortable night. The breakfast was limited and miniature. An extremely unpleasant stay in such a beautiful country.

8/10 Good

JC, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Ideal location to local town and Pisa, Lucca etc. stall attentive to all needs

8/10 Good

J P Penn, Miss. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our very late arrival was no problem with the hotel staff. Rooms were comforable and we found no problems with our short stay. Would stay there again.

8/10 Good

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
We stayed here for the Lucca Music Festival. It was very convenient to both the show venue as well as the train station. The hotel is about a minute from the station yet we did not experience any noise. It's also just outside the walls of Lucca. Outstanding location, clean and comfortable, good breakfast and friendly staff.

8/10 Good

Michael, Dalton, GA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
This was a good stay. The room was clean, but small, but that's a European thing that we Americans had to get used to. The in-room wifi worked great, which helped us out because we were documenting our journey through Italy on Facebook. The hotel is about 40 minutes away from Florence, but that wasn't a detriment for us, as we were travelling alot anyway. There is a nice little square just down the block from the hotel and I HIGHLY recommend that you walk down, have a gelati and sit out on the sidewalk and look at the town. It was an awesome experience just doing that. All in all, a very good little place to stay, very clean, no complaints at all.

8/10 Good

Mauro

Stayed 1 night in Nov 2023

4/10 Poor

ANTONIO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non funziona nulla
Purtroppo la nostra esperienza con questa struttura è stata terribile, camera al 3 Piano: - Ascensore non funzionava quasi mai - Mancanza di pressione dell'acquia in doccia - Telecomando TV non funzionante, per spegnerlo era necessario staccare la spina - Il lavandino del bagno sta per crollare - Per chiudere la porta era necessario perforza dare le mandate con le chiavi
Stayed 2 nights in Sep 2023

8/10 Good

LAURA

Stayed 4 nights in May 2023
Response from Aurora on Jul 7, 2023
La ringraziamo per il Suo giudizio, La aspettiamo per altri soggiorni. Nel frattempo abbiamo cambiato le moquette e messo i condizionatori nuovi nelle camere, gestibili direttamente dal cliente. E sono in programma altri interventi... A presto

8/10 Good

Ole Bo

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Cavalieri del Tau on Apr 5, 2023
Thank you very much for your review, hope to see you again in the future. Hotel Cavalieri del Tau

2/10 Terrible

Paolo

Stayed 1 night in Oct 2022
Response from Aurora Tripodi on Oct 11, 2022
La ringraziamo per il Suo giudizio così netto e preciso, chiaramente non espresso durante il Suo soggiorno. Per maggiore comodità Le abbiamo assegnato una camera matrimoniale economy senza alcun supplemento. Ma mi domando come facciamo a capire cosa non andava se durante il soggiorno non ha detto niente? O era solo importante chiedere tramite agenzia di cancellare senza alcuna penalità la Sua prenotazione non rimborsabile ad un altro giorno? Le auguro una buona giornata

8/10 Good

Frits

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2022

4/10 Poor

Edoardo, Vizzolo predabissi

Disliked: Amenities, property conditions & facilities
Albergo molto scarso e decadente. Carta igienica già iniziata, muro rotto, letto scomodossimo
Stayed 1 night in Sep 2022
Response from Hotel Cavalieri del Tau on Sep 21, 2022
La informiamo che il nostro albergo è in ristrutturazione, come avrà notato, fra le crepe dei muri, e per questo abbiamo anche esposto diversi avvisi scusandoci per il disagio. Ci dispiace per il letto, che non è stato di suo gradimento, nonostante sia stato un matrimoniale e non una piazza e mezzo come prenotato, magari poteva informarci di questo e avremmo potuto cambiare camera, ma forse è meglio scrivere dopo la partenza.. Riteniamo assurdo l'appunto sulla carta igienica, riteniamo doveroso consumare fino alla fine un rotolo di carta igienica, sia nel rispetto del costo che per l'ambiente, o forse avremo dovuto fare la pieghetta per farlo sembrare più carino come fanno nei quattro stelle? Credo che in questo caso, se ci si aspetta un servizio del genere, bisognerebbe riflettere su quanto si paga in relazione alle proprie aspettative (Tariffa non rimborsabile super scontata di 41,66 commissionabile, che al netto delle tasse diventa poco più 30).Buona giornata

4/10 Poor

Domenico

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Molto gentile il personale, però oltre l' aria condizionata assente, di cui eravamo però stati anticipatamente informati, la struttura si mostra priva di manutenzione adeguata, diciamo che le 3 stelle sono una classificazione lontana dalla reale situazione.
Stayed 1 night in Aug 2022

4/10 Poor

Mauro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Personale gentile,colazione abbondante ma di scarsa qualità,pulizia della camera insufficiente,aspetto generale lasciato andare agli eventi
Stayed 1 night in Aug 2022

2/10 Terrible

SUN HEE

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jose de jesus

Stayed 1 night in May 2022

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Luca

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

6/10 Okay

Pernille

Liked: Cleanliness, staff & service
For dyrt i forhold til standard
Dyrt i forhold til standard. Slidt og kedeligt, men ok seng og meget sødt personale.
Stayed 1 night in Oct 2021

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, room comfort
Gentili ed efficienti
Ho prenotato questa struttura il giorno stesso del pernotto anzi, pochi minuti prima di arrivare. C’era stato un problema con il sito quindi in realtà non avevano la camera che avevo prenotato perché erano già pieni. Non posso quindi valutare la camera solo dire cHe sono stati gentilissimi, mi hanno subito contattato, spiegato il problema e offerto di prenotarmi una camera all’hotel vicino. Quindi direi molto gentili ed efficienti nonostante il problema
Stayed 1 night in Aug 2021
Response from Hotel Cavalieri del Tau on Aug 21, 2021
Ringrazio per il buon giudizio e spero di potervi ospitare presto.

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2021

6/10 Okay

Daniele

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Sergio

Business traveller
Liked: Cleanliness, staff & service
Sufficiente
Personale disponibile, la struttura è un po datata
Stayed 1 night in Mar 2021

8/10 Good

Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
OK rapporto qualità prezzo, struttura da rinnovare
Ottimo il rapporto qualità prezzo, ma la struttura andrebbe rimodernata
Stayed 1 night in Jan 2020

6/10 Okay

Ivan, Foligno PG

Stanza molto piccola, angusta, serratura porta difettosa, condizionamento rumoroso e poco efficiente, mobili vecchi, doccia senza nemmeno un tappetino antiscivolo
Stayed 2 nights in Oct 2019

2/10 Terrible

Marisa, Milano

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stanza mai pulita. Temperatura polare e riscaldamento costantemente inefficiente. Doccia guasta. Biancheria bagno pessima.
Stayed 2 nights in Oct 2019

6/10 Okay

Familia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel para dormir barato. Incluye desayuno.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

marco

Disliked: Cleanliness
Stayed 1 night in Oct 2018

10/10 Excellent

derio, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essenziale pulitissimo silenzioso accogliente e riservato, praticamente ottimo
Stayed 1 night in Aug 2018

4/10 Poor

Brown, Ravenna

Disliked: Cleanliness, property conditions & facilities, room comfort
Zona buona
camera rumorosa, si sentono troppi particolari dalle stanze vicine, doccia e bidet con scarso scarico acqua, polvere in giro specialmente sul bordo alla testa del letto e l'aria condizionata non funziona
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale gentile, stanza in ordine, zona silenziosa, posizione centrale. Buon rapporto qualità prezzo
Stayed 1 night in Jun 2018

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale accogliente, cortese e qualificato. Camera confortevole, letto molto comodo stanza pulitissima. Ci ritornerò volentieri.
Stayed 3 nights in May 2018

6/10 Okay

Paolo Vincenzo

Liked: Property conditions & facilities
Disliked: Cleanliness

4/10 Poor

daniela, trentino

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Una struttura vecchia mal tenuta
Ho soggiornato per una sola notte e forse per questo mi hanno dato la stanza più brutta che avevano. Stanza piccolissima per un letto matrimoniale, moquette sporcadal tempo e tende che odoravano di fumo.. Evidentemente è una stanza per fumatori in quanto non era provvista di rilevatori di fumo. Le note positive sono per il personale molto gentile e la cena, molto buona.
Stayed 1 night in Apr 2018

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueil et bon dîner pour cette soirée étape. Nuit silencieuse.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
hotel business datato
si tratta di un hotel degli anni 70 che dimostra tutti i suoi quasi 50 anni, il personale è cordiale. la pulizia è ok e la colazione passabile (caffè a parte) ma gli arredi e gli impianti, per quanto ben tenuti, non sono mai stati rinnovati dall'apertura
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo rapporto qualità - prezzo
Ottimo rapporto qualità-prezzo, camera pulita, parcheggio comodo, ottima posizione
Stayed 2 nights in Dec 2017