Double Room, Balcony (2 persons)
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Reviews of SOWELL HÔTELS Le Pas du Loup

3 out of 5
SOWELL HÔTELS Le Pas du Loup
Centre Station, Isola-2000, Isola, Alpes-Maritimes

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 206 reviews" "
Rating 8 - Good. 78 out of 206 reviews" "
Rating 6 - Okay. 39 out of 206 reviews" "
Rating 4 - Poor. 22 out of 206 reviews" "
Rating 2 - Terrible. 12 out of 206 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Brilliant array and variety of choice at breakfast. Very nice and helpful staff and great to be able to ski straight from the boot room to the lift
Stayed 4 nights in Jan 2024

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with a group of friends for a few days skiing in April. The hotel was spot on for this! Short transfer from Nice airport, then everything on the hotel doorstep, ski hire, bars and restaurants, and most importantly, the snow! The hotel isn't high end luxury, but perfectly functional for skiing ( would compare it to the purple UK brand). We didn't do any food options so cannot comment on this. The resort is kind of built under one roof so you don't have to walk outside to get to the supermarket, bakery etc. I would definitely recommend this hotel to weekend skiers, great for families and a great place for beginner skiers. I would definitely go back.
Stayed 4 nights in Apr 2023

4/10 Poor

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff, great location, but disappointing overall. Had a balcony room that looked much more like a student accommodation. I wouldn't go back.

8/10 Good

Reza

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It's alright.
It's alright. Pros: lovely reception, nice comfortable rooms, and of course very convenient (right on the slopes). The swimming pool is a little disappointing and run down. The water was not very clear/clean. There are no robes in the room, so you have to go to the pool all dressed, but then you can't take a shower and there are only 2 changing rooms. Needs to be rethought. The buffet was fine but the staff there were clearly stressed... and stressful. Constantly huffing and puffing and shouting 'attention' while filling the buffet. It sort of ruins your breakfast.
Stayed 1 night in Apr 2022

8/10 Good

Randal

Stayed 3 nights in Mar 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay in the mountains
Decided on a last-minute ski trip from where we were staying near Cannes. A 2 hour drive from the coast gets you to this winter wonderland. We parked on the street outside the hotel building (free). The hotel was great, although a little unorthodox to find. It's situated within a huge complex which also houses restaurants, bars, a supermarket and lots more. Easy check-in, the room was clean and comfortable. The breakfast/brunch buffet was amazing and they even encourage you to fill the provided containers with stuff for a picnic lunch. Definitely recommended and we will return again.
Stayed 1 night in Dec 2021

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Well done all staff!!!
Room and all services very clean, spotless, highly appreciated. Staff extremely kind, that makes the stay very pleasant. Generous brunch, on this subject I recommend not to worry if people take too much to take away, because it is part of the pleasure and fun, and also a very good reason why people choose this hotel and not another one. Well done all staff!!!
Stayed 2 nights in Aug 2021

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay, thanks!!!
Our stay was fabulous, for a price which was good considering the excellent service received. The staff was extremely helpful, the room comfortable (very good mattress, crucial to get a good rest) and very clean. The brunch included in the room price, until 1PM, was of good quality, and we were allowed to prepared our picnic with that food, which means that we could save money hence that made our stay even more worth it for the room price, truly excellent! We reserved a room with balcony with view towards the pistes, for a slightly higher price that made our stay even more pleasant. We'll definitely back back, thanks again to all hotel staff!
Stayed 1 night in Jul 2020

6/10 Okay

George

Liked: Staff & service, property conditions & facilities, room comfort
Escaping reality
Beautiful location, nice view
Stayed 1 night in Jul 2020

10/10 Excellent

Charles B.

Liked: Cleanliness
Isola2000
Excellent hotel good location clean and friendly.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019

2/10 Terrible

klaus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The good bit: Location... this hotel is perfect. Great for a base camp and linked to everything you need. Ski hire next door and some really nice restaurants within a 5-10 minute walk. Wasn't allowed to check in until after 16:00 but that wasn't a problem as gave us a chance to explore the area. When we finally got into the room, it was nice and clean and a little 'compact' for a couple on a ski holiday with 2 cases and the free mini bar contained a can of Pepsi and a bottle of water. Oh and we only had 1 towel in the bathroom so I walked the halls and had one off the trolly. Breakfast was great with enough selection of nice food. Unfortunately... Now the bad parts. Parking, We arrived Saturday around lunchtime and couldn't get anywhere close to the hotel. Literally had to park the other side of Isola 2000 and walk with cases for about 20-25 minutes. Check in took nearly 30 minutes as the poor girl on reception was working alone but when we eventually got into our room we just wanted to grab a shower (with our 1 towel)... Nope. No hot water! Another 20 minute wait at reception, was told it would be back on in an hour. One hour later, still no hot water after an hour. Went out for dinner un-showered after a day of traveling, got back to the room around 21:00... still no hot water. Another walk back to reception, was told it would be back on in an hour with no explanation about why it was off. Up until 23:00 that night, No hot water. Went to bed feeling dirty and really diss
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We go back every year!
Great value for money. We visit Isola every year for a weekend ski trip as a group. The hotel is just ok, but the all inclusive deal works for us and we get our monies worth with the food and drink. This is a great way to have a low cost ski weekend.
Stayed 1 night in Feb 2019

4/10 Poor

Fredrik

Disliked: Cleanliness, property conditions & facilities, room comfort
The water had to run for ten minutes before getting warm- environmental disaster!! No where to hang the clothes after skiing!! Short beds. Food is OK but not great.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value this time of year. Very friendly staff.
Stayed 1 night in Aug 2018

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff were always friendly and helpful. Hotel well maintained. All inclusive food and drink a good move. French food buffet style good. ESI ski school very good. All of the resort runs were very well maintained. French clientele mainly. A great resort for family. Road in is an engaging drive.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great location. All inclusive great for drinks on the slopes. Clean rooms. Food mass produced and quality was that of a budget hotel. More school dinners than restaurant.

8/10 Good

Viv, Hampshire

Liked: Room comfort
Disliked: Staff & service
Great for ski-in/ski-out, all-inclusive option OK.
We have used this hotel before, so were aware that there is no movement on an early check in. There is a room to store luggage & change into ski-wear, so we were able to get out on the slopes by 2pm. Reception staff are not exactly welcoming, but are efficient. Room was not cleaned for the entire duration of our stay (4 nights). Food is good, plenty of choice and all inclusive drinks are of a good standard. Booked balcony rooms this time, which had a good outlook over the slopes, although disappointed that even booking 7 months in advance requesting rooms near each other, one of the party were put on a different floor. However, would use again as perfect location for ski-in/ski-out and all inclusive option is good to budget for holiday.

8/10 Good

john

Liked: Property conditions & facilities, room comfort
Good room but wouldn't return
The room itself was lovely with a beautiful balcony - couldn't fault that. Bathroom excellent. Main areas were so-so, could have been cared for better and the dining areas were frequently messy. The food was ok, I found the desserts much better than the main offerings. What I was the least impressed with was the unfriendly welcome we received when we arrived. I appreciate it was busy but we felt very unwanted. Also, the all inclusive alcohol didn't really work for us at all, the service was consistently rude to the point we felt very uncomfortable asking for a drink (it was clear they went keen on English speaking guests) and they ran out of rum and didn't offer an alternative even though they had other rum available.

8/10 Good

Gwen

Liked: Property conditions & facilities, room comfort
Convenient for skiing
Good location for ski in/out. Access difficult for unloading luggage and skis. Breakfast very good. Busy so room not serviced one day and had to request fresh towels at 5pm on return from skiing! Overall satisfactory stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, otherwise poor. I have stayed before food quality had noticeably deteriorated, our room was not cleaned throughout our stay, staff rude and constantly telling you what you can't do (e.g. eat outside!!). Pool closed again.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Great location for slopes. Food not very good.
Lost our booking but eventually sorted after 24 hrs. Staff helpful but seem to be over loaded. Restaurant a scrum. Food bland. Overall a comfortable stay - would use again for short break.

4/10 Poor

Jessica, Mougins

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Decreasing quality
As regular customers of this hotel, we have been disapointed by our most recent stay. First, the food quality is decreasing every year which is a shame because it once was a very positive point about this place. Our last stay has been really horrible as we got our snowboard stolen from the hotel mandatory ski room. The staff was nice about it but could not do anything. The manager on the other hand could not care less, she only gave us her insurance telephone number without further help or consideration. In France, law states that hotels are responsible for their customers belongings, so the least she could do was come with an arrangement which she did not. The hotels mandatory ski room is accessible to anyone coming from outside the hotel, the coded door is never used, all in all security of customers belongings is non existant. BEWARE. I guess, if it weren't for the theft of our snowboard we would not have posted such a negative review. Still, the food quality of the all inclusive "package" would have tempered our enthousiasm regarding this place.

6/10 Okay

Kevin, Liverpool

Disliked: Staff & service, property conditions & facilities
Nice resort, hotel very limited
The hotel was probably good value as it was all inclusive and the food was well prepared with lots of options but the overall standard of the hotel was not very high. I didn't see any nicer hotels though and I think the resort is missing a hotel of a much higher standard. The resort was nice and perfect for children or learner skiers. Our daughter loved it.

6/10 Okay

john, uk

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location to slopes.
Excellent position, good selection of food and plentiful drinks, let down by lack of room cleaning, towels and toilet rolls. Check in was frustrating and longer than necessary, go for the superior rooms only, standard rooms are smaller and basic.

8/10 Good

susan, brean

Liked: Staff & service, property conditions & facilities, room comfort
Hotel on the piste
This is an excellent hotel in an ideal location being able to ski in and out. The all inclusive option is definitely worth doing. The food is plentiful and of excellent quality. Our only negative feedback would be that our room wasn't cleaned through out our 3 day stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideall location for short skiing trip. Could not fault hotel

8/10 Good

FRANCES, Isleworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short ski break
Hotel is all inclusive and the quality of the food was above average. The buffet and desserts were excellent. Hotel staff very helpful and welcoming. Hotel opens out onto piste for skiing. Great stay for a 3 or 4 days ski break. We were lucky that the snow was in good shape.

10/10 Excellent

Margaret, Alcester

Liked: Cleanliness, staff & service, room comfort
Well pleased!
Perfect location on the slopes at Isola. The buffets were excellent, with loads of choice. Staff were really friendly and helpful. We will definitely book for next year.

8/10 Good

Lena

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Philip, London England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all inclusive ski-in ski-out
Having read other reviews, we were worried that the food would be poor but it turned out to be great! A good selection of buffet foods where you can pick and choose your favourite dishes, with excellent breads and good wine, and very tempting desserts. I suppose if you want waiter service cordon blue, this is not for you, but for us it was just what we wanted. The ski-in ski-out is an important feature, as it really is very easy, and the Intersport ski equipment rental shop was only a few metres from reception. We were in room 513 which had great wifi connection, and was comfortable though not huge, with a bath and plenty of hot water. Sound insulation was not great but it didn't disturb us much. The pool was small and we didn't use it but it had a great view onto the slopes. No dedicated parking but we were lucky and found a place close by, however someone managed to prang their car into ours which was a bad surprise but not the hotel's fault.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ski weekend
Good location, otherwise poor in particular ski storage facility (only a 2 seater bench available for whole hotel to put on ski boots), lunch buffet out for > 5hours, rooms small. Overwhelming smell of drains throughout hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski weekend
Very friendly. Had booked a room with a balcony but when we arrived we weren't given that. The reception desk were very helpful and immediately upgraded us.

8/10 Good

Martin, Torquay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with ski in and out access.
Brilliant for a one night ski trip. Will definitely use it again next year.

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hébergement, chambre très agréable, avec une magnifique vue. Le personnel, notamment l'hôtesse d'accueil extrêmement chaleureuse.On se sent plus que bien reçu. Le petit coin salon et bar très chill. Tarif plus que correcte pour le lieu Je recommande ! Encore merci
Stayed 2 nights in Dec 2023

6/10 Okay

IVAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nous avions réservé une chambre avec balcon nous pensions une vue sur montagne au lieu de cela ce fut une vue sur le toit du bâtiment voisin dommage de ne pas le préciser , déception!
Stayed 1 night in Dec 2023

10/10 Excellent

Lionel

Stayed 2 nights in Nov 2023

10/10 Excellent

Flavien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities
Un très bon moment merci pour la gentillesse du personnel et la qualité de service . Petit bémol : La taille du verre de vin vraiment très limite ( verre pas adapté ainsi que la quantité quitte à augmenter vos tarifs )
Stayed 2 nights in Jul 2023

10/10 Excellent

Roçlland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon séjour,petit-déjeuner sympa,déjeuner bof
Stayed 1 night in Apr 2023

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lars Lysdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay 🤗
A very nice hotel with ski in/ski out. The breakfast buffet is awesome - unlike "normal" french breakfast 🤗 Hotel staff are very friendly and helpsome.
Stayed 3 nights in Mar 2023

4/10 Poor

Steven

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Sophea

Stayed 2 nights in Feb 2023

2/10 Terrible

Joar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Di

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

6/10 Okay

eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Bien placé, mais la literie est médiocre et il fait très chaud dans les chambres. Dans une chambre avec 1 enfant, le lit de l enfant est colé à la fenêtre. Impossible d entrebâiller sans risquer la pneumonie de notre petit !