Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Pierre & Vacances Premium Flaine Les Terrasses d'Eos

Pierre & Vacances Premium Flaine Les Terrasses d'Eos
Les Terrasses d'Eos, Araches-la-Frasse, Haute-Savoie

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 106 reviews" "
Rating 8 - Good. 37 out of 106 reviews" "
Rating 6 - Okay. 11 out of 106 reviews" "
Rating 4 - Poor. 2 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our second stay here, we had another enjoyable stay. A little further up the hill from shops, but ski bus during the day and the free taxi service in the evening makes this not an issue at all. It is ski in/ski out from the back of the property. Would recommend and probably will be returning next year
Stayed 7 nights in Feb 2024

6/10 Okay

Ronald

Travelled with family and small children, Travelled with partner
This is not really a hotel but rather a privately owned apartment that is managed likely by a third party. Virtually no amenities like shampoo, toothpaste, body wash were provided. Even tissues and toilet paper were minamally supplied. Space for storing luggage cases and ski clothing not large. Bathroom large but not pleasant. Location good and swimming pool and massage pool very nice. Has onsite restaurant but regular menu items perhaps a little expensive compared to restaurants in nearby village.
Stayed 7 nights in Feb 2024

10/10 Excellent

Raymond, Bebington

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and location above the resort is well served by either Flaine area ski/shuttlebus or in the evening the hotel operates an on demand minibus which was a great help. Handy to ski in/out and pool and health spa were good also.
Stayed 7 nights in Jan 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, room comfort
Very nice property. Very helpful staff. Happy with the upgrade to a 3 bedroom apartment! Ski in / ski out worked well - but you do need a lift pass which can be a problem if you are buying daily or on the first day skiing. Swimming pool / spa area can get very busy late in the afternoon. We went in last week of the season - the supermarket in the sister property had very little food to buy.
Stayed 3 nights in Apr 2023

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff were extremely helpful. The apartment was clean and tidy and had been updated recently. It was easy to ski in/ski out.
Stayed 7 nights in Jan 2023

10/10 Excellent

Miranda

Stayed 7 nights in Jan 2023

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, room comfort
Fabulous holiday skiing with family
Excellent all round. Helpful staff. Great location and comfortable.
Stayed 7 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well equipped kitchen. Good ski in and ski out
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very tired, desperately needs refurbishment. Good location though.
Stayed 4 nights in Jan 2020

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, amazing views, nice comfy apartments with everything you need for a self catering stay. Maybe a little on the small size, so if possible book a size up. We are a family of 3 and had a 2 bed apartment for 6 which was fine...any smaller we probably would have struggled for space! Lovely pool area, although more sun beds would be useful in the summer months. Short walk to Flaine Foret and lots of activities in town. Lovely stay, would definitely return!
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice ski in and out was great but no help from reception we only found out the last day you good pre order breakfast bits from a local shop which was annoying
Stayed 7 nights in Apr 2019

10/10 Excellent

Tony, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean apartments. Excellent shuttle service if you don't want to walk into Flaine Foret (walk is 15 mins). Fresh bread and croissant's can be collected from reception each morning. Nice pool, sauna and steam room. Easy ski in ski out (I have seen some people complain that there is a short flat section on the ski out - ignore them. There are plenty of spots around the grand Massif where a small amount of poling is required) There were 4 of us so we decided to take the superior apartment with two dedicated bedrooms, both en-suite. This left the living area free to relax instead of using the sofa bed. (I have also seen criticism from some that 6 would be cramped and they are just trying to squeeze folk in - wrong, it's an apartment, you decide how cramped you want to be and the cost per head goes down) I would definitely return.
Stayed 7 nights in Mar 2019

8/10 Good

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel was lovely. Not sure it is a 5 star but was good value and met our needs The only downside was the locker room for the ski’s is was very cramped and not enough seats therefore. Every morning and afternoon it gets packed and you cannot move.
Stayed 7 nights in Mar 2019

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for a stay in the Alps.
We had a very good experience at this Apart-Hotel. The service from the beginning was very helpful and friendly. The spa area was fantastic and the view from the outdoor pool was beautiful. The room as the most important part was well furnished and homely. With everything we needed to make our stay comfortable. The only negative point I could make was that for being 5 star rated the room could have been cleaner. Silly things like dirt behind doors but nothing to really get annoyed about and the rest of the hotel was very clean. We ate in the restaurant once. It was very nice with good service. All in all 9/10.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ski in/out location, pool is lovely, room great
Stayed 7 nights in Dec 2018

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and adorable town. Extremely convenient for a ski trip
Stayed 4 nights in Apr 2018

8/10 Good

Nora, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is amazing. It’s cozy and quiet which is nice for families but it’s hard to get to because of its remote location.
Stayed 2 nights in Jul 2018

10/10 Excellent

claire, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect position, comfort and facilities
Good value for money. Great for ski in ski out. The rooms were very well equipped with great views of the mountains. We would definitely go back. The pool was great after a hard days skiing. Staff were friendly and helpful. We had a 2 bedroom apartment which was perfect for 4 people. I think it would be a bit of a squeeze for 6. We enjoyed being away from the centre of Flaine, with convenience of the hotel shuttle or the free ski bus if we wanted to go into town.
Stayed 7 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location for skiing A bit of a hike when walking to get any shopping although there was a bus which just by chance we kept missing so walked rather than wait for the next one
Stayed 4 nights in Apr 2018

6/10 Okay

n

Liked: Staff & service
Disliked: Room comfort
Would I stay here again?
Good location for family ski in ski out, slope access from level 3, then 1 small chairlift and a tiny blue run to Flaine foret, button lift and same chair lift on the way back. Room was VERY small, we had a 1 bed that was more like a studio, felt like we were continually moving furniture to make room and was also starting to become a little tired, could do with some tlc. Would I stay here again? Only if it was half the price.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, shame about the staff..
It was a perfect hotel, other than the staff and the dog that lived in the lobby along with the constant wet dog smell. The apartments were very clean and accommodating, if you needed extra towels, slippers, toilet paper there was no fuss. The apartments are fully equipped, everything you have at home! The staff however literally just pointed us to the direction of our room and expected we knew everything about the hotel/area. We found out multiply things only on the last day from a waitress at the local pub about our hotel that would have benefitted us through-out our 9 night stay at this hotel; ‘Free taxis’ being the main one! There was also some miscommunication over the phone before we booked our trip which caused us not being able to ski on our last day. I feel the staff should have confirmed and double checked everything before personally showing us to our apartment. Overall we enjoyed our stay and would recomend it to a friend.
Stayed 9 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
Great location to ski in ski out. Well equipped apartment and microwave available on request but only found coffee filter machine on last day as hidden in cupboard beside hoover.
Stayed 7 nights in Jan 2018

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great apartment, with excellent amenities, in a fabulous location.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eos
Really well-equipped and well-designed spacious apartment. Ski-in/ski-out access and supermarket (albeit limited choice and more expensive than other ones) nearby. Reception staff helpful and ability to rent raclette / fondu from reception a bonus.
Stayed 3 nights in Jan 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski trip
Excellent for ski in and ski out. Great skiing location. Easy to find and park. Accommodation comfortable. Kitchen in apartment all good. Facilities in apartment all good. Only downside is the spa can get busy but that didn’t bother us. Would recommend. Very good value for money.
Stayed 4 nights in Jan 2018

10/10 Excellent

Craig, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, ski in, ski out.
Very comfortable hotel with all facilities you need. Proper ski in, ski out. Supermarket at Helios hotel 5 mins walk away. 10 min walk into Flaine but there is a free bus service every 15 mins. Great skiing area, particularly for intermediates

8/10 Good

Karen, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab ski in ski out location
Lovely 2 bedroom apartment but small. There were 2 adults and 2 children and it was just right. We had 2 double beds though not the double and twin advertised. It was a problem for us as my teenage boy and his preteen sister were going to share that room. The hotel was full so we couldn t move or upgrade. They did offer a camp bed but we ended up using the sofa bed in the living room for comfort. So if you do book make sure you ring ahead to make sure you get the beds you need.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good facilities in a dead resort
Large split-level appartment. Well equipped. Could do with more housekeeping attention during stay. Flaine as a resort is dead, so benefit of this place are the facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place
Shower temperature was a bit dodgy and restaurant a bit pricey but other than that it was a fantastic place. Ski in ski out and very helpful staff. Full of French families - so it must be good.

6/10 Okay

Nick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on slopes
The hotel is great. The location is on the a slope but quite a remote one so you need to get a lift to go up to come down to it. I did have visions of it being at the bottom of the main slopes to ski in. You also need to get the free shuttle to get to and from the main resort area which we didnt appreciate.

8/10 Good

Nicholas, Lincs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back...
Great complex with really helpful staff. Ski in ski out was a real bonus and the onsite restaurant whole not cheap was by far the best we tried all week. Will definitely return

10/10 Excellent

Lisa, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic ski in/out hotel, views and facilities
We have just returned from a late season ski break in this hotel and can honestly say that this is the best self catering ski accommodation we have ever stayed in (have been going for 25 years!). The reception service was fantastic, we were able to check in early and leave slightly late, and were given the room we requested. The room was excellent with all the facilities and plenty of storage, everything was clean and in working order with a proper kettle and even a toaster! Good ski storage and incredibly pistes maintained for ski in/out, even the last week of the season. Very nice spa/pool facilities and incredible views. Ski bus during the day and minibus on demand at night, although it is an easy 10 minute walk to Foret. You do need to be organised with your groceries though, the Spar does deliver but the better supermarket is Sherpa down in Flaine Forum which means getting the bus and funicular or skiing with your baguette on your back!! Ditto ski equipment hire, needs a bit of planning if the Foret shops are closed from 12-4....which they were when we arrived.

10/10 Excellent

Calli, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality appartments genuine ski in and out
Overall I thought this apartment was very good, the facilities are good with a pool, jacuzzi and steam room, the reception staff were helpful and no hiccups. We got a room for 6 when there was 4 of us because we wanted 2 bedrooms and we knew the 1 bed version would be too small. We were right because although the apartment was modern and the bathrooms were very nice, it was a bit tight, in particular storage is very limited. The kitchenette had all the basics, although considering there could have been 6 of us there wasn't a casserole dish big enough to make a meal for 6 but this was just small touches that could be improved. As also mentioned several times wifi is a challenge, our codes never worked and quality is poor. I don't know why hotels that are "premium" or 4/5 star don't include wifi as a basic decent service. Beds were made on arrival, cleaning is included apart from the kitchen, The free taxi service into town in the evening is a lovely touch. The extras are expensive and not worth it such as 25 euros for some logs to burn, the car park is also very expensive. I used the service for getting groceries delivered on the arrival day which was brilliant. I didn't use ski set for delivery of ski hire since they were 100 euros more than sport 2000 so watch out. Finally, the hotel isn't in any of the centres but is walkable (10 mins) to Foret and putting your skis on to ski into the nearest lifts is really easy and a lovely comfort.

10/10 Excellent

Stephen, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Experience
The hotel fully satisfied our needs. No silly charges for items like the use of the electronic safe, slippers and bathrobes supplied, even cleaning kit and dishwasher tablets all f.o.c. Staff friendly and available. Good location. Overall excellent

10/10 Excellent

Pete, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 person apartment with beautiful mountain views
Great well equipped room with fab views (ask for south facing high room). We arrived at 5pm and the room was ready. Hotel lifts efficient. Free Ski bus stops outside. Hotel taxis give free transport round the resort at night. THEY ARE REALLY GOOD. We used them all the time including to get to bigger supermarkets and restaurants. They always picked up within 5 minutes. Fresh bread 8 am from reception is useful ! Good restaurant on site if you want we enjoyed it one evening. Pool table/bar area too. Easy to ski back to Hotel, skiing out down to resort had 200 yards of flatter run to negotiate. Because you need to take a lift up to come down to the resort make sure you have your lift pass before starting, I believe the hotel can buy lift passes for you but we bought them online and had them posted in 4 days ! Convenient very good new skishop and small supermarket at next door Helios, level - 2 in lift 100 yards away see below. Supermarket sells a reasonable range of fruit/salad/some frozen stuff/dairy/drink etc. Ski school representitives were on site to book lessons Sat PM.

8/10 Good

Karen, Southampton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ski Stay
We stayed over New Year and were very lucky with the snow so the runs and lifts in and out of the hotel were running the whole week. The staff were excellent and so helpful, however, they do not/cannot do anything about unoccupied children in the stream-room and jacuzzi who were very annoying. Apartments are very comfortable and have all the facilities that are needed.

10/10 Excellent

AMac, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a Family Ski Trip
Great accomodation and facilities. Peaceful location with great views. Ski out and easy return on the ski bus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value, perfect for a skiing weekend.
Very impressed with the quality of the facilities, excellent value

8/10 Good

Stuart, Larbert

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice modern accommodation but out of town
We stayed in a 2 bedroom, sleep 6, "Espace" apartment. This was the best ski apartment we've stayed in in Europe, modern, very spacious, well equipped and very clean. This is a large apartment complex which is a little out of town. This isn't really an issue as there is a regular ski bus till early evening and then a couple of free hotel mini vans are available to take you to and from the main village. We called it most evenings and on all but one they collected us within 5 minutes. There is however, no shop or cafe on site. Breakfast items can be ordered the previous evening and there is a small restaurant which opens in the evening. We were disappointed with the outdoor pool and hot tub/sauna which are far too small for the size of the complex and not hot when we used them. The complex does have a ski in/out option from a green run but be warned to access the small lift that takes you to the top of the green run from the main ski area you need to use the Grands Vans chair lift. This is a high speed 8 man lift which takes you to the top of the mountain. You then have a busy 2.5km blue run back to the bottom of the green access lift. Not ideal for beginners or tired little skier at the end of a long day. Overall I'd highly recommend the accommodation due to the overall quality of the apartment but be aware of the location.

10/10 Excellent

Dean, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flaine Terrase d'eos
This was our second time staying at this residence and it did not disappoint. The rooms are just that bit bigger with adequate rather than cramped circulation space and the convenience is also great. Stand out for me are the first class heated ski lockers with boot tracks - boots always dry and warm in the morning! The Spa, Pool and sauna are also great at the end of a day on the slopes.

8/10 Good

john, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel
Would have given this hotel 5 all the way but we had booked 2 rooms and they were in different building s and the staff would not move us on the grounds that they were full, but it was very obvious they were not. Niether room had any view otherwise excellent

10/10 Excellent

Pauline, Cork Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a quiet retreat
we had a wonderful time in this hotel with lots of walks scenery and relaxing atmosphere.

8/10 Good

Brian S, Miami

For the price its great.
Its not a hotel

8/10 Good

Stacey, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel but location lets it down
Great hotel and very modern - was please with the apartment and facilities on offer. You do need to bear in mind that there is no restaurant or bar at the hotel. It does offer breakfast. Its location is at the top of the hill and there is a bus that takes you down to the main part.

8/10 Good

Ray, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Really nice, comfortable hotel just up above the resort of Flaine which is easily reached by walking or by ski bus. Ski in/out is possible also. Only one thing let it down really and that was check in day which was chaos. The foyer was full of people waiting for rooms. We'd arrived about 11am and didnt expect the room to be ready then but for some reason it took until after 6pm for us to get our room. Dont really understand why as we were told on check out to strip the beds, hoover up, clean the kitchen. Caused us bother on the first day but other than that it was great and we'd return just a little wiser as to check in expectations!

10/10 Excellent

Howard & Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We were very supprised to learn on arrival that we had booked a 5 star hotel.It lived up to it's rating.The room was very comfortable and clean.The staff were excellent,very polite and helpful.A lovely place to stay even if it is a fair drive up and down the mountain to the main road.

8/10 Good

M Jones

Liked: Cleanliness, property conditions & facilities, room comfort
Great accommodation let down by reception
The appartments are well appointed, comfortable and clean. Way above average. We visted in summer and particularly enjoyed the spa and outdoor heated pool. The fitness room is rubbish. Restaurants in nearby resort centre are either very well hidden or non existent in late August. Some but not all appartments have great views towards mountains. Views from rear facing rooms are poor. Our stay got off to a terrible start as hotel staff wanted to put our family of 4 into just one double bed and a sofa, despite our reservation clearly stating 4 beds plus sofa. Staff made all manner of excuses and blatently lied about the availability of more appropriate rooms because we refused to give in to them and pay extra for THEIR mistake. It took well over an hour and several telephone calls until they eventually got the message!