Title: Novotel Almaty City Center - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=32533816&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Almaty City Center Novotel Almaty City Center provides a peaceful retreat with an indoor pool, spa treatments, and authentic local cuisine in Kazakhstan's largest city ## Photo gallery for Novotel Almaty City Center ![Indoor pool - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/3a17ddad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/cb2a8e09.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, body wraps, body scrubs, facials - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/6dd5829f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (KZT 12000 per person) - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/3d801da6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/23d09914.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Almaty, this hotel offers a calm escape from urban bustle. Relax in the indoor pool or book body wraps and manicures at the spa. Le Resto serves regional dishes on its terrace, while the Kok Tobe Cable Car and attractions are steps away. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 Double Bed ![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/9dff5288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Pillow menu Blackout drapes/curtains Sofa bed - double - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Standard Room, 2 Twin Beds ![Standard Room, 2 Single Beds](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/aa8ed5d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Pillow menu Blackout drapes/curtains Separate bedroom - 269 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Superior Room, 1 Double Bed ![Superior Room, 1 Double Bed](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/9090a7e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Pillow menu Blackout drapes/curtains Sofa bed - double - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Junior Suite, 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/e6634cc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Pillow menu Blackout drapes/curtains Separate bedroom - Sleeps 3 - 1 King Bed ### View all photos for Superior Suite, 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/e6634cc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Pillow menu Blackout drapes/curtains Separate bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information) ## About the area Located in Almaty, Novotel Almaty City Center is in the city center. National Museum of Kazakhstan and Almaty Opera House are cultural highlights, and some of the area's activities can be experienced at Kok Tobe Cable Car and Shymbulak Ski Resort. Looking to enjoy an event or a game? See what's going on at Almaty Central Stadium or Medeu Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours. [Visit our Almaty travel guide](https://www.expedia.ca/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.24223%2C76.95843&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VMA0d-lFmWN6ierzPJSlZVTyAto=) Dostyk Avenue 104 A, Almaty, A25D5Y3 ### What's nearby - Colibri \- 2 min walk \- 0.2 km - Kok Tobe Cable Car \- 3 min walk \- 0.3 km - Dostyk Plaza \- 12 min walk \- 1.1 km - National Museum of Kazakhstan \- 14 min walk \- 1.2 km - Almaty Opera House \- 15 min walk \- 1.3 km ### Getting around - Almaly - 9 min drive - Almaty Station - 16 min drive - Almaty (ALA-Almaty Intl.) - 31 min drive ### Restaurants - ‪Six Coffee+Wine - ‬6 min walk - ‪Alani - ‬5 min walk - ‪The Noodles - ‬4 min walk - ‪Қағанат - ‬3 min walk - ‪Le Resto - ‬1 min walk ## About this property ### Novotel Almaty City Center Upscale hotel near Zenkov Cathedral Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground, and a library. Indulge in a body treatment, a body wrap, and a massage at In Balance, the onsite spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises - A 24-hour front desk, multilingual staff, and 6 meeting rooms Room features All 190 rooms boast comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes. More amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and tubs or showers - TVs with satellite channels - Free infant beds, electric kettles, and daily housekeeping ## Similar properties ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/10000000/9770000/9766900/9766885/60568203.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Almaty Almaly District - Pool - Spa - Parking included - Free WiFi 8.0 Very good 72 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=9766885&PinnedHotelID=9766885&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/38000000/37060000/37053000/37052984/2646c6c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Almaty Almaly District - Pool - Spa - Kids pool - Parking included 8.4 Very good 44 reviews CA $239 CA $277 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=37052984&PinnedHotelID=37052984&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Modern European cuisine](https://images.trvl-media.com/lodging/74000000/73070000/73068800/73068778/675275fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Living Almaty Jetisu Almaly District - 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Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/5795fa28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 113 reviews CA $118 CA $137 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/533800/533761/7291335f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Almaty by IHG Bostandyk District - Pool - Spa - Kids pool - Parking included 8.8 Excellent 99 reviews CA $292 CA $338 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=533761&PinnedHotelID=533761&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1910000/1906500/1906489/b1549580.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn ALMATY by IHG Bostandyk District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 282 reviews CA $113 CA $141 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=1906489&PinnedHotelID=1906489&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/7dc4d3b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swissôtel Wellness Resort Alatau Almaty Nauryzbay District - Pool - Spa - Kids pool - Parking included 8.4 Very good 38 reviews CA $236 CA $274 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 7:00 AM to 11:00 PM, sun loungers](https://images.trvl-media.com/lodging/5000000/4470000/4461900/4461877/388318d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rahat Palace Hotel Bostandyk District - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 221 reviews CA $167 CA $196 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=4461877&PinnedHotelID=4461877&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 12,000 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Le Resto - Lobby Bar ### Things to do - 24-hour gym - Full-service spa - Indoor pool - Library - Playground - Sauna - TV in common areas ### Family friendly - In-room crib - Indoor pool - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - 2,153 square feet of conference space - 24-hour business center - 6 meeting rooms - Computer station ### Outdoors - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open select days ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Accessible airport shuttle - Elevator (35 inch wide door) - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (31 inches high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 10 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2018 - Double-glazed windows - Humane treatment of captive wild animals - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bathtub or shower - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 5000 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately KZT 12000 per person - Airport shuttle fee: KZT 15000 per person (one-way) - Pet deposit: KZT 20000 per stay - Pet fee: KZT 10000 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: KZT 5000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Novotel Almaty City Center Opening December 2018 Hotel Novotel Opening December 2018 Hotel Novotel Almaty City Center Opening December 2018 Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Almaty Almaty Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Novotel Almaty City Center Almaty Novotel Almaty City Center (Opening December 2018) Novotel Hotel Novotel Novotel Almaty City Center Novotel Almaty City Center Hotel Novotel Almaty City Center Almaty Novotel Almaty City Center Hotel Almaty ## Frequently asked questions ### Does Novotel Almaty City Center have a pool? ### How much does it cost to stay at Novotel Almaty City Center? ### Is Novotel Almaty City Center pet-friendly? ### How much is parking? ### What time is check-in at Novotel Almaty City Center? ### What time is check-out at Novotel Almaty City Center? ### Does Novotel Almaty City Center provide a shuttle to the airport? ### Where is Novotel Almaty City Center located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Novotel Almaty City Center Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.8 Location ### 8.8 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 89 8 - Good 42 6 - Okay 11 4 - Poor 4 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Dasha Jul 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff ##### Dasha Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Oliver May 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice location ##### Oliver Stayed 5 nights in May 2025 ### 10/10 Excellent #### Maria Mar 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel , excellent location and service ##### Maria Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jesse May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I thought the staff were really nice and helpful. The hotel is also located close to most everything. ##### Jesse Stayed 1 night in May 2025 ### 10/10 Excellent #### Lisa Aug 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable. ##### Lisa Stayed 1 night in Jul 2024 ### 10/10 Excellent #### SIMON Jun 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and great breakfast make sure your package includes it ##### SIMON Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Rafis Oct 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The Novotel has a great location ! ##### Rafis Stayed 1 night in Oct 2023 ### 8/10 Good #### Mohamed Aug 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great and very convenient. ##### Mohamed Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Maria Gabriela Feb 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate. ##### Maria Gabriela Stayed 6 nights in Feb 2024 ### 10/10 Excellent #### Dinara Jun 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We’ll definitely come back The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good. ##### Dinara Stayed 5 nights in May 2024 ### 10/10 Excellent #### Elina Sep 25, 2024 Liked: Cleanliness, staff & service, amenities Wonderful stay ##### Elina Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Elena Aug 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a very nice hotel to enjoy! ##### Elena Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Dmitry Apr 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff, good location, tasty food ##### Dmitry Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Akhil Aug 9, 2025 Liked: Cleanliness, property conditions & facilities Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with! ##### Akhil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Chingiz, Philadelphia Jun 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great hotel located perfectly close to every thing ##### Chingiz Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Cristina Jun 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel, I would come back in an instant. ##### Cristina Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Mahmood Oct 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Very modern and well trained staff ##### Mahmood Stayed 2 nights in Sep 2022 ### 2/10 Terrible #### Akhil Aug 9, 2025 Disliked: Cleanliness, property conditions & facilities We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room. ##### Akhil Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### EVGENIY Jun 17, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The worst I’ve ever been to ##### EVGENIY Stayed 1 night in Jun 2025 ### 4/10 Poor #### Suneet Sep 5, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction. ##### Suneet Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Nurgul Baigazina Aug 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The biggest plus for me was professional staff who were clearly trained to provide excellent customer service. ##### Nurgul Baigazina Stayed 1 night in Jul 2022 ### 8/10 Good #### Killian Sep 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains. ##### Killian Stayed 9 nights in Sep 2022 ### 10/10 Excellent #### Jean Luc Mar 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best place to stay in Almaaty! Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT. ##### Jean Luc Stayed 2 nights in Mar 2019 ### 2/10 Terrible #### Clifford Oct 22, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staff made the whole stay miserable! ##### Clifford Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Andrew Jun 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business Trip to Almaty I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care. ![](https://a.travel-assets.com/ugc/hotel-reviews/22e74449-5aa5-4bd4-a2cb-a2cacf809c30-1750858774815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 3 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Four Seasons Hotel Montreal](https://www.expedia.ca/Montreal-Hotels-Four-Seasons-Montreal.h33347287.Hotel-Information) > > [Mr. Tucan Hotel](https://www.expedia.ca/Roatan-Hotels-Mr-Tucan-Hotel.h16427548.Hotel-Information) > > [Microtel Inn & Suites by Wyndham Kirkland Lake](https://www.expedia.ca/Kirkland-Lake-Hotels-Microtel-Inn-Suites-By-Wyndham-Kirkland-Lake.h11692573.Hotel-Information) > > [Conrad Maldives Rangali Island](https://www.expedia.ca/Rangali-Island-Hotels-Conrad-Maldives-Rangali-Island.h564176.Hotel-Information) > > [Holiday Inn Express & Suites Welland by IHG](https://www.expedia.ca/Niagara-Falls-Hotels-Holiday-Inn-Express-Suites-Welland.h59056330.Hotel-Information) > > [Walt Disney World Dolphin](https://www.expedia.ca/Orlando-Hotels-Walt-Disney-World-Dolphin.h12710.Hotel-Information) > > [Hotels near Talladega Superspeedway](https://www.expedia.ca/Talladega-Superspeedway-Hotels.0-l6097658-0.Travel-Guide-Filter-Hotels) > > [Xye Resort](https://www.expedia.ca/Negril-Hotels-Xye-Resort.h32709694.Hotel-Information) > > [Hotel Edison Times Square](https://www.expedia.ca/New-York-Hotels-Hotel-Edison-Times-Square.h6260.Hotel-Information) > > [Cabin Rentals Hedley](https://www.expedia.ca/Hedley-Cabins.d6347772-aaCabins.Travel-Guide-Accommodation) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) ### Flights > [Flights from Mississauga (YYZ) to Simpson Bay (SXM)](https://www.expedia.ca/lp/flights/yyz/sxm/toronto-to-philipsburg) > > [Flights from Kingston](https://www.expedia.ca/lp/flights/6057821/flights-from-kingston) > > [Flights from Mississauga (YYZ) to Chiang Mai (CNX)](https://www.expedia.ca/lp/flights/yyz/cnx/toronto-to-chiang-mai) > > [Flights from Denver (DEN) to Miami (MIA)](https://www.expedia.ca/lp/flights/den/mia/denver-to-miami) > > [Air Canada Hounslow (LHR) to Mississauga (YYZ) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-heathrow-to-pearson-intl/ac/lhr/yyz) > > [Flights from Dorval (YUL) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/yul/yyz/montreal-to-toronto) > > [Flights from Edmonton International Airport (YEG) to Spata-Artemida (ATH)](https://www.expedia.ca/lp/flights/yeg/ath/edmonton-to-athens) > > [Flights from London (YXU) to Dieppe (YQM)](https://www.expedia.ca/lp/flights/yxu/yqm/london-to-moncton) > > [Flights from Hanoi (HAN) to Sa Khu (HKT)](https://www.expedia.ca/lp/flights/han/hkt/hanoi-to-phuket) > > [Flights from Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) to Reykjavik (REK-All Airports)](https://www.expedia.ca/lp/flights/yul/rek/montreal-to-reykjavik) > > [Flights from Mississauga (YYZ) to Cancun (CUN)](https://www.expedia.ca/lp/flights/yyz/cun/toronto-to-cancun) > > [Flair Airlines](https://www.expedia.ca/Flair-Airlines-Flights.cF8.Travel-Guide-Airlines) > > [Flights from Goffs (YHZ) to London (YXU)](https://www.expedia.ca/lp/flights/yhz/yxu/halifax-to-london) ### Packages > [Murphys Point Provincial Park](https://www.expedia.ca/Murphys-Point-Provincial-Park-Tay-Valley.d553248621562269009.Vacation-Attraction) ### General