Title: Grand Sapphire - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Sapphire Luxury hotel with a full-service spa and a steam room ![Suite](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/40d050e4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/fe781185.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children's activities](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/b1b6a5bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/4130dbac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/3b5e1b0a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Sapphire is minutes from Almaty Opera House, the Zoo, and Zenkov Cathedral. Guests can book a massage at LUXCOSMED spa, use laundry services, and enjoy free in-room WiFi. The 24-hour front desk team is praised for their attentive service. 8.4 Very good ## Popular amenities - Bar - Parking available - Spa - Room service - Laundry - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=10453971&PinnedHotelID=10453971&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/fcf49d0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Bathrobes Hair dryer Private bathroom - 194 sq ft - Sleeps 1 - 1 Double Bed ![Standard Double Room](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/2cbbf106.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator LED TV Bathrobes Hair dryer - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/5b0213d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Single Room ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator LED TV Bathrobes Hair dryer - 194 sq ft - Sleeps 1 - 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/743e6c09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator LED TV Bathrobes Hair dryer - 237 sq ft - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Family Room, Mountain View, Executive Level](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/1f486455.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Mountain View, Executive Level ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Bathrobes Hair dryer Private bathroom - 376 sq ft - Mountain view - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Deluxe Room, City View, Executive Level](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/482f51c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, City View, Executive Level ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Bathrobes Hair dryer Private bathroom - 344 sq ft - City view - Sleeps 3 - 1 Double Bed and 1 Twin Sofa Bed ![Penthouse](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/f7e47f14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Refrigerator LED TV Bathrobes Hair dryer - 549 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ![Suite](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/40d050e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Bathrobes Hair dryer Private bathroom - 495 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bed ### Luxury Suite - Sleeps 2 ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/9acf0fd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse Suite - Sleeps 4 ### Standard Double Room - Sleeps 2 ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/5ac215a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 2 ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/9a588666.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ### Superior Room - Sleeps 2 ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/63cb29d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - Sleeps 2 ![Minibar, in-room safe, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10460000/10454000/10453971/b5eead93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Sapphire-Hotel-Almaty.h10453971.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Sapphire-Hotel-Almaty.h10453971.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.25448%2C76.95602&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=47ciXjxEvE3oxfxfTW5jukGnfzQ=) Dostyk avenue, 32, 32, Almaty, AMY, 050010 #### What's nearby - 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km - Panfilov Park - 7 min walk - 0.6 km - Almaty Cathedral - 9 min walk - 0.8 km - Zenkov Cathedral - 12 min walk - 1.1 km - Almaty Opera House - 14 min walk - 1.2 km #### Getting around - Almaty Station - 12 min drive - Almaly - 14 min walk - Almaty (ALA-Almaty Intl.) - 30 min drive #### Restaurants - ‪William Lawson's 13 - ‬2 min walk - ‪Pasta La Vista - ‬5 min walk - ‪Victory Mexican and Wild - ‬4 min walk - ‪The Shakespeare Pub - ‬5 min walk - ‪Comein Grill Bar - ‬5 min walk ## About this property ### Grand Sapphire Luxury hotel near Zenkov Cathedral Located close to Almaty Opera House and Almaty Zoo, Grand Sapphire provides an airport shuttle, a playground, and a hair salon. Indulge in a facial, a body wrap, and a manicure/pedicure at LUXCOSMED, the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Additional perks include: - Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - Massage treatment rooms, 1 meeting room, and concierge services - Luggage storage, smoke-free premises, and multilingual staff Room features All 50 rooms offer comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - LED TVs with cable channels - Refrigerators, electric kettles, and heating ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/e1db4d87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 284 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/9000000/8460000/8452800/8452719/75972061.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Uyut Hotel Almaly District - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 157 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8452719&PinnedHotelID=8452719&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, sauna, hot tub, steam room, Turkish bath](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/3466917c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Tien Shan Medeu District - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 312 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/3000000/2310000/2301800/2301779/9d6a2fc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazzhol Almaty Almaly District - Pool - Breakfast included - Spa - Parking included 8.4 Very good 105 reviews CA $114 CA $129 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=2301779&PinnedHotelID=2301779&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/4000000/3250000/3242200/3242189/e10aa5fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Almaty Hotel Almaly District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 93 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=3242189&PinnedHotelID=3242189&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast](https://images.trvl-media.com/lodging/6000000/5860000/5851100/5851089/732ddd67.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Atakent Park Hotel Bostandyk District - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 125 reviews CA $121 CA $136 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5851089&PinnedHotelID=5851089&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/18000000/17160000/17151300/17151235/c4429492.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alma Medeu District - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 85 reviews CA $85 CA $97 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=17151235&PinnedHotelID=17151235&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19300000/19292800/19292744/729e901b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Plaza Hotel Almaly District - Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 40 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=19292744&PinnedHotelID=19292744&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/91000000/90500000/90493700/90493655/4bd332e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mildom Hotel Medeu District - Pool - Hot tub - Spa - Parking included 8.2 Very good 36 reviews CA $120 CA $163 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=90493655&PinnedHotelID=90493655&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch served; Modern European cuisine, alfresco dining ](https://images.trvl-media.com/lodging/78000000/77990000/77982400/77982396/af638fcb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Reikartz Sky Almaty Almaly District - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=77982396&PinnedHotelID=77982396&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Train station drop-off shuttle (surcharge) ### Food and drink - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Full-service spa - Playground - Steam room ### Family friendly - In-room refrigerator - Laundry facilities - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Meeting room ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa treatment rooms - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Smoking not allowed ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - LED TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Free local calls - Heating - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 5000.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: KZT 5000 per vehicle (one-way) - Rollaway bed fee: KZT 5000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. ### Property is also known as Grand Sapphire Hotel Grand Sapphire Almaty Grand Sapphire Grand Sapphire Hotel Grand Sapphire Almaty Grand Sapphire Hotel Almaty ## Frequently asked questions ### Is Grand Sapphire pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Onsite parking is available at the property. ### What time is check-in at Grand Sapphire? > Check-in start time: 2 PM; Check-in end time: midnight. ### What time is check-out at Grand Sapphire? > Check-out is at noon. ### Does Grand Sapphire provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of KZT 5000 per vehicle applies. ### Where is Grand Sapphire located? > Located in Medeu District, this luxury hotel is within 1 mi (2 km) of Zenkov Cathedral and Almaty Opera House. Almaty Zoo and National Museum of Kazakhstan are also within 2 mi (3 km). Almaly is 14 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Sapphire Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Location ### 8.8 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 9 8 - Good 11 6 - Okay 3 4 - Poor 1 2 - Terrible 0 ### 6/10 Okay #### Verified traveller Jul 3, 2023 Liked: Staff & service #### Disappointed We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout ##### Verified traveller Stayed 2 nights in Jun 2023 ### 8/10 Good #### Verified traveller Jan 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Clean, kind reception ##### Verified traveller Stayed 1 night in Jan 2021 ### 4/10 Poor #### Elena Feb 17, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Somebody smoked throughout all my stay In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly. ##### Elena Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Jan Mikael Jan 7, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fint rum - men busstrafik Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock. ##### Jan Mikael Stayed 7 nights in Dec 2019 ### 8/10 Good #### Antti Jul 28, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed. ##### Antti Stayed 1 night in Jul 2019 ### 8/10 Good #### Bolat May 30, 2019 Liked: Room comfort #### Слабый отель в отличном районе Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное ##### Bolat Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller Mar 19, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value. ##### Verified traveller Stayed 4 nights in Mar 2019 ### 10/10 Excellent #### TB Dec 5, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 荷物預かりなど対応が親切だった。 ##### TB Stayed 1 night in Nov 2018 ### 8/10 Good #### David Aug 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Two weeks in the Grand Sapphire Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature. ##### David Stayed 7 nights in Jul 2018 ### 8/10 Good #### Tatyana Jul 29, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Гостепреимный Алма атинский отель Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет ##### Tatyana Stayed 4 nights in Jul 2018 ### 10/10 Excellent #### Verified traveller Feb 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again ##### Verified traveller Stayed 1 night in Feb 2018 ### 6/10 Okay #### Martin Dec 9, 2017 Liked: Cleanliness, property conditions & facilities #### Average hotel in a good location My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good. ##### Martin Stayed 3 nights in Dec 2017 ### 10/10 Excellent #### Verified traveller Nov 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel meraviglioso ##### Verified traveller Stayed 1 night in Nov 2017 ### 10/10 Excellent #### Mirai Jun 13, 2025 ##### Mirai Stayed 2 nights in Jun 2025 ### 8/10 Good #### Pradip Kumar Jun 1, 2023 ##### Pradip Kumar Stayed 4 nights in May 2023 ### 10/10 Excellent #### MAXIM Dec 4, 2021 ##### MAXIM Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Baofeng Dec 16, 2020 ##### Baofeng Stayed 1 night in Dec 2020 ### 10/10 Excellent #### Verified traveller Oct 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 3 nights in Oct 2019 ### 8/10 Good #### William Sep 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### William Stayed 6 nights in Sep 2019 ### 8/10 Good #### Simen Aug 24, 2019 Liked: Cleanliness, property conditions & facilities ##### Simen Stayed 2 nights in Aug 2019 ### 8/10 Good #### Svetlana Aug 10, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Svetlana Stayed 1 night in Aug 2019 ### 8/10 Good #### Verified traveller Jul 29, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 6 nights in Jul 2019 ### 8/10 Good #### Alexandr Jan 14, 2018 Liked: Cleanliness, staff & service, room comfort ##### Alexandr Stayed 2 nights in Jan 2018 ### 10/10 Excellent #### Verified traveller Nov 6, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 3 nights in Oct 2017 ## Expedia's Latest Trends ### Hotels > [Hotels in Progreso](https://www.expedia.ca/Progreso-Hotels.d182179.Travel-Guide-Hotels) > > [Hampton Inn & Suites-Seattle Woodinville WA](https://www.expedia.ca/Seattle-Hotels-Hampton-Inn-Suites-Seattle-Woodinville-WA.h16516448.Hotel-Information) > > [Hotels near Kia Forum](https://www.expedia.ca/Kia-Forum-Hotels.0-l501587-0.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Egypt](https://www.expedia.ca/Destinations-In-Egypt-All-Inclusive-Hotel.0-0-d52-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Le Deville par G5](https://www.expedia.ca/Rouyn-Noranda-Hotels-Le-Deville-Par-G5.h4332952.Hotel-Information) > > [Hotels in North Vancouver](https://www.expedia.ca/North-Vancouver-Hotels.d9184.Travel-Guide-Hotels) > > [Hotels in Gananoque](https://www.expedia.ca/Gananoque-Hotels.d7971.Travel-Guide-Hotels) > > [The Moment Hotel](https://www.expedia.ca/Los-Angeles-Hotels-The-Moment-Hotel.h1256922.Hotel-Information) > > [Hotels in Fisherman's Wharf](https://www.expedia.ca/Fishermans-Wharf-San-Francisco-Hotels.0-n800128-0.Travel-Guide-Filter-Hotels) > > [Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels.d178314.Travel-Guide-Hotels) > > [The Scotsman Hotel](https://www.expedia.ca/Edinburgh-Hotels-The-Scotsman-Hotel.h570820.Hotel-Information) > > [Hotel Universel](https://www.expedia.ca/Quebec-Hotels-Hotel-Universel.h2020203.Hotel-Information) ### Flights > [Flights from Montreal (YUL) to Sofia (SOF)](https://www.expedia.ca/lp/flights/yul/sof/montreal-to-sofia) > > [Flights from Detroit (DTW) to Charlotte (CLT)](https://www.expedia.ca/lp/flights/dtw/clt/detroit-to-charlotte) > > [Flights from Singapore (SIN) to Beijing (PEK)](https://www.expedia.ca/lp/flights/sin/pek/singapore-to-beijing) > > [Flights from Minneapolis - 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