Title: Grand Hotel Tien Shan - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=5620286&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Tien Shan Travelers unwind with aromatic massages at the Bali spa before taking a refreshing dip in the pool, then savor international cuisine with mountain views ## Photo gallery for Grand Hotel Tien Shan ![Lobby lounge - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/e486f3e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/ebbfcec9-a725-4f59-bcb4-c1aac6893aab-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![2 indoor pools, sun loungers - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/44618ca4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/be01fd4b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, Turkish bath - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/3466917c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Grand Hotel Tien Shan offers a luxurious retreat in Medeu District. Guests enjoy aromatherapy at the Bali spa, relax by the pool on comfy sun loungers, and dine on international dishes at Restaurant Nauryz. Former visitors consistently praise the attentive staff. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Standard Single Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/bfc10b00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.8 Excellent 5 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Hair dryer Bathrobes - 240 sq ft - Sleeps 2 - 1 Twin Bed ### View all photos for Superior Double Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/94ce86b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Bidet Bathrobes - 390 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/dff72217.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.0 Good 4 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Bidet Bathrobes - 406 sq ft - Sleeps 4 - 1 Double Bed OR 1 Twin Bed ### View all photos for Luxury Suite ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/35054051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains Premium bedding 2 bathrooms Bidet - 407 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Superior Twin Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/4f5baeab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Air conditioning Free cribs/infant beds Smart TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Hair dryer Bathrobes - 369 sq ft - Sleeps 3 - 2 Twin Beds ### View all photos for Premium Double Room ![Premium Double Room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/a1f293df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains Premium bedding Bathrobes Rainfall showerhead - City view - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premium Twin Room ![Premium Twin Room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/cc1b4d85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Separate bedroom Blackout drapes/curtains Premium bedding Private bathroom Bathrobes - City view - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information) ## About the area Located in Almaty, Grand Hotel Tien Shan is in the city center. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and some of the area's activities can be experienced at Central Park of Culture and Leisure and Kok Tobe Cable Car. Museum of Kazakh Musical Instruments and Aqua Park are also worth visiting. [Visit our Almaty travel guide](https://www.expedia.ca/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.25355%2C76.94950&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YfYUsx-ICa4S-kyvfO4LxtaQtTg=) 115 Bogenbay Batyr Street, Almaty, 050000 ### What's nearby - ![Almaty is a frozen land in the winter. This cathedral is one of the main sites in the center of the city.](https://images.trvl-media.com/place/354/3bbae281-474b-4761-8304-37274b571739.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) 28 Panfilov Heroes Memorial Park 5 min walk \- 0.5 km - Zenkov Cathedral 5 min walk \- 0.5 km - Almaty Opera House 7 min walk \- 0.6 km - Panfilov Park 9 min walk \- 0.8 km - Almaty Cathedral 9 min walk \- 0.8 km ### Getting around - Almaly 6 min walk - Almaty Station 10 min drive - Almaty (ALA-Almaty Intl.) 29 min drive ### Restaurants - Kumano 5 min walk - Мастер Донер 5 min walk - Дареджани 5 min walk - French 42 1 min walk - ШЕФ 3 min walk ## About this property ### Grand Hotel Tien Shan Upscale hotel located in Medeu District At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to Ayurvedic treatments, a facial, or hydrotherapy at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services. Other perks include: - 2 indoor pools along with sun loungers - Free self parking - Limo/town car service, 1 meeting room, and a gift shop - A computer station, a front-desk safe, and a 24-hour front desk - Guest reviews speak highly of the helpful staff Room features All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning. More amenities include: - Free toiletries and hair dryers - 100-cm Smart TVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/117000000/116750000/116743200/116743148/61d3331b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Qazaq Auyl Medeu District - Breakfast included - Parking included - Free WiFi - Restaurant 9.8 Exceptional 10 reviews CA $339 CA $394 total includes taxes & fees Mar 11 - Mar 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=116743148&PinnedHotelID=116743148&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/8361d1f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 308 reviews CA $122 CA $142 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/123000000/122310000/122303100/122303007/9d99f171.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renion Park Hotel Medeu District - Pool - Breakfast included - Parking included - Free WiFi 10 Exceptional 1 review CA $113 CA $132 total includes taxes & fees Mar 9 - Mar 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=122303007&PinnedHotelID=122303007&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/5795fa28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 115 reviews CA $124 CA $144 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/9000000/8460000/8452800/8452719/9315809b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Uyut Hotel Almaly District - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 166 reviews CA $99 CA $116 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=8452719&PinnedHotelID=8452719&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/10000000/9330000/9330000/9329904/f24c6cf5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Park Hotel Almaty Turksib District - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 71 reviews CA $76 CA $88 total includes taxes & fees Mar 31 - Apr 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=9329904&PinnedHotelID=9329904&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1910000/1906500/1906489/b1549580.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn ALMATY by IHG Bostandyk District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 288 reviews CA $116 CA $144 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=1906489&PinnedHotelID=1906489&HadPinnedHotel=true®ionId=-1&adults=2) ![Twin Room](https://images.trvl-media.com/lodging/124000000/123450000/123447600/123447534/0889ae3e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resident Hotel Gogol Almaly District - Breakfast included - Parking included - Free WiFi - Restaurant CA $68 CA $79 total includes taxes & fees Mar 14 - Mar 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=123447534&PinnedHotelID=123447534&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/91000000/90500000/90493700/90493655/w1999h1333x0y0-977b7dce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mildom Hotel Medeu District - Pool - Hot tub - Spa - Parking included 8.2 Very good 36 reviews CA $108 CA $155 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=90493655&PinnedHotelID=90493655&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast](https://images.trvl-media.com/lodging/6000000/5860000/5851100/5851089/w3837h2532x3y3-59e2a1fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Atakent Park Hotel Bostandyk District - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 129 reviews CA $119 CA $138 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=5851089&PinnedHotelID=5851089&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5620286,116743148,2232593,122303007,71734830) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Free buffet breakfast available daily 6:00 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Cigar Club - Kezdesu - L Fame Lounge and Leisure - Restaurant Nauryz ### Things to do - 2 indoor pools - Full-service spa - Gym - Piano - Sauna - Shopping - Steam room ### Family friendly - 2 indoor pools - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Computer station - Conference center (9,555 square feet of space) - Meeting room ### Outdoors - Pool loungers ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Hot tub - Hydrotherapy - Sauna - Steam room - Thai massages - Turkish bath ### Accessibility - Area rugs in room - No elevator ### More - 3 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 100-cm smart TV with cable/satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 5:30 AM Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: 100 percent of room rate ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 10000.0 per day Cribs (infant beds) are available for KZT 5000.0 per day ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-out fee: 100 percent of room rate (subject to availability) - Crib (infant bed) fee: KZT 5000.0 per day - Rollaway bed fee: KZT 10000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Property Registration Number 5620286 ### We should mention This property does not have elevators If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the spa ### Property is also known as Grand Hotel Tien Shan Grand Hotel Tien Shan Almaty Grand Tien Shan Grand Tien Shan Almaty Grand Tien Shan Hotel Grand Hotel Tien Shan Hotel Grand Hotel Tien Shan Almaty Grand Hotel Tien Shan Hotel Almaty ## Frequently asked questions ### Does Grand Hotel Tien Shan have a pool? ### Is Grand Hotel Tien Shan pet-friendly? ### How much is parking? ### What time is check-in at Grand Hotel Tien Shan? ### What time is check-out at Grand Hotel Tien Shan? ### Does Grand Hotel Tien Shan provide a shuttle to the airport? ### Where is Grand Hotel Tien Shan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hotel Tien Shan Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 152 8 - Good 116 6 - Okay 36 4 - Poor 11 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### kee cheol Oct 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort good locations and easy access to popular places ##### kee cheol Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Marina Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was excellent! SPA is highly recommended ##### Marina Stayed 1 night in Jul 2025 ### 8/10 Good #### Gaurav Apr 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is located in a beautiful area, staff is courteous, breakfast is great ##### Gaurav Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Gabriel Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, clean hotel and professional staff. ##### Gabriel Stayed 1 night in Jun 2024 ### 8/10 Good #### Sarah Jun 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights. ##### Sarah Stayed 2 nights in Jun 2025 ### 8/10 Good #### Nicole May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise. ##### Nicole Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Donald Jul 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel with friendly helpful staff who spoke gòod English ##### Donald Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Bernard Alexandre Pascal Apr 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again ##### Bernard Alexandre Pascal Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Shelly Mar 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was beautifully decorated with local art. The pool was peaceful and beautiful. ##### Shelly Stayed 1 night in Mar 2024 ### 8/10 Good #### Amay Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room. ##### Amay Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Kathryn Mar 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally. ##### Kathryn Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Paramveer Oct 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty. ##### Paramveer Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Shawn Oct 8, 2023 Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously. ##### Shawn Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Junko Oct 4, 2025 Disliked: Staff & service, property conditions & facilities Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say. ##### Junko Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Christopher Fong Apr 21, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era ##### Christopher Fong Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### ads Apr 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff. ##### ads Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Charles Mar 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day! ##### Charles Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### NHON Nov 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grat hotel in Almaty, Kazakhstan The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well. ##### NHON Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Riina Aug 31, 2024 Liked: Staff & service Disliked: Property conditions & facilities The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment. ##### Riina Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Timothy Apr 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay. ##### Timothy Stayed 1 night in Mar 2024 ### 8/10 Good #### Bryan Dec 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable. ##### Bryan Stayed 3 nights in Dec 2024 ### 8/10 Good #### Alan May 27, 2025 Liked: Cleanliness, property conditions & facilities Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here. ##### Alan Stayed 5 nights in May 2025 ### 8/10 Good #### Mark Aug 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### New Facade, Same Wifi I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7\. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast. ![Main Lobby](https://a.travel-assets.com/ugc/hotel-reviews/B76C7E6343639B19F089B55E55EC820C848794CA1693267849430.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Central Atrium](https://a.travel-assets.com/ugc/hotel-reviews/2A06EED1F981076DAF355A58C3FA0ACE438D23031693267842119.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Kevin Nov 3, 2023 The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before. ##### Kevin Stayed 5 nights in Oct 2023 ### 8/10 Good #### Per Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near metro, Hotel breakfast really good. Staff professional and kind. ##### Per Stayed 8 nights in Aug 2025 ### Expedia's Latest Trends ### Hotels > - [Resorts Eagle Bay](https://www.expedia.ca/Eagle-Bay-Resort-Hotels.d6311652-aaResortHotels.Travel-Guide-Accommodation) > - [Hostel - Guest House Meyman](https://www.expedia.ca/Almaty-Hotels-Hostel-Guest-House-Meyman.h36626186.Hotel-Information) > - [Hotel Aurora](https://www.expedia.ca/Almaty-Hotels-Hotel-Aurora.h45436510.Hotel-Information) > - [Swissôtel Wellness Resort Alatau Almaty](https://www.expedia.ca/Almaty-Hotels-Swissotel-Wellness-Resort-Alatau-Almaty.h71039818.Hotel-Information) > - [Romantic Hotels in Cheektowaga](https://www.expedia.ca/Cheektowaga-Hotels-Romantic-Hotel.0-0-d7197-tRomanticHotel.Travel-Guide-Filter-Hotels) > - [Castles Wyoming County](https://www.expedia.ca/Wyoming-County-Castles.d553248635976432278-aaCastles.Travel-Guide-Accommodation) > - [3 Star Hotels in Port Clinton](https://www.expedia.ca/3Star-Port-Clinton-Hotels.s30-0-d9373.Travel-Guide-Filter-Hotels) > - [Ski Hotels in Britannia Beach](https://www.expedia.ca/Britannia-Beach-Hotels-Ski-Hotel.0-0-d6304395-tSkiHotel.Travel-Guide-Filter-Hotels) > - [Hotels in Gorge -Tillicum Area](https://www.expedia.ca/Gorge-Tillicum-Area-Victoria-Hotels.0-n553248635976395357-0.Travel-Guide-Filter-Hotels) > - [Guest Houses Milliken](https://www.expedia.ca/Milliken-Guest-Houses.d3000344574-aaGuestHouses.Travel-Guide-Accommodation) > - [Radisson Hotel, Astana](https://www.expedia.ca/Nur-Sultan-Hotels-Radisson-Hotel.h1604256.Hotel-Information) > - [Comfort Hotel Astana](https://www.expedia.ca/Nur-Sultan-Hotels-Comfort-Hotel-Astana.h16776932.Hotel-Information) > - [Pruva Otel](https://www.expedia.ca/Istanbul-Hotels-Pruva-Otel.h33070349.Hotel-Information) > - [bestwestern Hotels in Kimberley](https://www.expedia.ca/Kimberley-Hotels-Best-Western.0-0-d10600--bBestWestern.Travel-Guide-Filter-Hotels) ### Flights > - [Flights from Puerto Vallarta (PVR) to Brandon (YBR)](https://www.expedia.ca/lp/flights/pvr/ybr/puerto-vallarta-to-brandon) > - [Flights from Winnipeg (YWG) to Timmins (YTS)](https://www.expedia.ca/lp/flights/ywg/yts/winnipeg-to-timmins) > - [Flights from Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) to Prince Rupert, BC (YPR)](https://www.expedia.ca/lp/flights/yul/ypr/montreal-to-prince-rupert) ### Cars > - [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Pearson-Intl.d5921113.Car-Rental-Guide) ### Activities ### Packages > - [Paro Vacations](https://www.expedia.ca/Paro.d6047174.Destination-Travel-Guides) > - [Gravity Garden](https://www.expedia.ca/Gravity-Garden-Carmel-Highlands.d6327753.Vacation-Attraction) > - [Normandy Vacations](https://www.expedia.ca/Normandy.d6050271.Destination-Travel-Guides) ### Vacation Rentals ### General > - [Visit Southwest Edmonton](https://www.expedia.ca/Edmonton-Southwest-Edmonton.dx553248635976007957) > - [Visit Sendai](https://www.expedia.ca/Sendai.dx3110)