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Reviews of Holiday Inn Express & Suites Dallas NE - Allen, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Dallas NE - Allen, an IHG Hotel
205 Central Expy N, Allen, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 802 reviews" "
Rating 8 - Good. 222 out of 802 reviews" "
Rating 6 - Okay. 67 out of 802 reviews" "
Rating 4 - Poor. 37 out of 802 reviews" "
Rating 2 - Terrible. 33 out of 802 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect !! This stay has been the best so far !! It was very easy to find what you’re looking for . Shopping and Dining!! 😊
Stayed 2 nights in Apr 2024

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kennice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was extremely exceptional. I would love to go back. The beautiful lady that checked me in that night was remarkable and genuine. The day I checked out, the beautiful lady was remarkable and genuine as well. I can't wait to go back.........
Stayed 2 nights in Apr 2024

10/10 Excellent

DJ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqui C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous and friendly and made me feel that my stay was welcomed.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Veronica

Stayed 1 night in Mar 2024

8/10 Good

Ralph

Travelled with family
Disliked: Property conditions & facilities
X
Stayed 1 night in Mar 2024

10/10 Excellent

Robyn

Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I got a Queen size suite with this hotel and had some issues with the room. Our mini fridge was missing a leg so it wobble and was leaking brown from where the should have been. The fridge ended up freezing my water bottles that I put in there. I put them in the door of the unit. Tried to give my 9 month old, a warm bath and didn’t even have hot water to the tub. I had very little warm water coming from the tub. The Jacuzzi tub that we got with the suite didn’t even work. Front desk was no help saying that they don’t have maintenance on the weekends only on weekdays and my only option was to move rooms if I wanted a working tub with hot water. I have two kids under two and it was 7 o’clock at night. I was not moving them after a long day. The phone kept flashing red and we couldn’t get rid of the message on the phone. There was no guide for the tv. I had to flip through most of them to just commercials on every channel. Front desk told me that they would talk to their boss to give me points for my visit since it was not up to standard for them. She told that I will get an email the next business day. I wasn’t contacted in any way. Just disappointed in IHG.
Stayed 1 night in Feb 2024

6/10 Okay

Mitchell

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the first night it was late and we were exhausted only to find a stained comforter something splattered all over the door and a room that looks like it was twenty years out of date. The next day we were given a new room which was at least clean. This doesn't deserve to be classified as a holiday inn express motel 6 would have been better
Stayed 2 nights in Feb 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean !
Stayed 1 night in Feb 2024

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness
There was no one at the front when arriving and we waited on 2 occasions for help. The speakers in the tv didn't work properly and we changed rooms.
Stayed 3 nights in Feb 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this property was very accommodating. Great location.
Stayed 2 nights in Jan 2024

4/10 Poor

Brandie

Stayed 2 nights in Jan 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very welcoming. Needs some standard repairs and towels are worn
Stayed 1 night in Jan 2024

10/10 Excellent

Shanda Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so sweet and helpful! Perfect check in experience
Stayed 1 night in Jan 2024

6/10 Okay

Erica

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right for the price
Nice stay for the price. Decent breakfast and soft beds.
Stayed 1 night in Jan 2024

4/10 Poor

Mohammed

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Stayed 3 nights in Dec 2023

10/10 Excellent

Serena, Overland Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful and was able to change me to a different wonderful room without a change in pricing due to the heavy smell of smoking. There is supposed to be no smoking, of course, so it was on the fault of a previous guest. But I liked how much brighter and well lit my new room was - mice decor and very comfy with a large bathroom and the much needed frig and microwave for super late night hours as well. The breakfasts were also very convenient and helped me get through a very grueling morning schedule. Would highly recommend with its affordability and friendly staff.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ira

Stayed 3 nights in Dec 2023

2/10 Terrible

Duc Kham

Stayed 1 night in Dec 2023

8/10 Good

Penny

Stayed 1 night in Dec 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Amazing value!! The rooms are a bit stuffy.
Stayed 4 nights in Nov 2023

8/10 Good

Va, Inola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really satisfied with our stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Stephanie

Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Beds especially ! Soap dispensers were hard to use in shower … preferred nicer fragrant bath products and bar soap previously carried at this hotel. Overall though a good experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Grace

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
New, spacious close to shopping and starbucks Would come back
Stayed 4 nights in Oct 2023

6/10 Okay

Raphael

Travelled with family
Liked: Cleanliness, staff & service
The room wasn't even cooled when we got in it (A/C was turned off), so it was stuffy. The room we were given didn't have hot water at the bathroom sink. The cleaning crew put one kleenex back in the box to make it look full. Not very welcoming in the room. I wouldn't recommend it.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Toshiaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and property condition are great.
Stayed 2 nights in Oct 2023

6/10 Okay

Randy, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Suzane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023

6/10 Okay

Anna

Travelled with family
Room was loud and smelled musty. Trash cans in the lobby need to be emptied more during breakfast. Staff checking us in answered a call and helped the person on the phone in the middle of checking us in so we had to stand there and wait.
Stayed 2 nights in Oct 2023

8/10 Good

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 2 nights in Oct 2023

6/10 Okay

Santiago

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Stayed 3 nights in Aug 2023

8/10 Good

felipe

Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
The lighting in the room was insufficient. It was very dark.
Stayed 1 night in Aug 2023

4/10 Poor

Julie

Stayed 1 night in Aug 2023

8/10 Good

Engin

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Water was scalding in the shower w/no way to lower
The hotel itself was clean and the staff was friendly. The breakfast was ok. Most items were out when we went through at 7:30. I did see someone restocking as we were leaving. The one thing that was a deal breaker was the scalding hot water in the shower that you could not lower. The front desk was oh yea that’s a problem we are replacing the faucets. It will be better next time. There will be no next time for us!
Stayed 1 night in Aug 2023

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very satisfied
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to anyone
Stayed 1 night in Aug 2023