Front of property - evening/night

Reviews of Courtyard by Marriott Dallas Allen at Allen Event Center

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1014 reviews" "
Rating 8 - Good. 204 out of 1014 reviews" "
Rating 6 - Okay. 62 out of 1014 reviews" "
Rating 4 - Poor. 35 out of 1014 reviews" "
Rating 2 - Terrible. 23 out of 1014 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Iree

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall is very nice. Whenever we have an event in Allen we stay at this hotel. I would highly recommend it. Close to shopping, dining, everything.
Stayed 1 night in Mar 2024

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Carol, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Denise Lane, GM

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property with great (clean and large) rooms.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Dennis, Thank you for taking the time to write! It’s wonderful to hear of the comfort you experienced with us. I sincerely appreciate you noting our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team. It was a pleasure to host you; we hope to welcome you again soon. Best, Denise Lane GM

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience to shopping & dining. Very nice & quiet hotel.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Kim, Thank you for taking the time to write. I am delighted to hear of the comfort and convenience you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Denise Lane GM

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Stephanie, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Denise Lane GM

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and bathroom clean although could use an update. Kitchen and bar area nice with friendly staff but the soda machine was broken and would’ve liked a few more options on a breakfast buffet. It was basically just a continental breakfast. Everything else was great. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Sheila, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Denise Lane GM

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Love the courtyard.
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
Dear Tammy, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Denise Lane GM

10/10 Excellent

BJ

Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear BJ, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Denise Lane, GM

10/10 Excellent

Tiyanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit! Joey at the front desk was excellent.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Tiyanna, We are thrilled to receive your kind review about our associate, Joey. I will be certain to share your kind sentiments with him and the entire staff. We hope to welcome you again soon. Best, Denise Lane GM

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, will be back!
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear Wendy, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Denise Lane GM

10/10 Excellent

vee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear vee, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Denise Lane GM

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Harvey, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Denise Lane GM

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023
Response from GM on Feb 24, 2024
Dear Lindsay, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Denise Lane GM

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Stephanie, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Denise Lane GM

6/10 Okay

Gregory Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside areas of the property are gorgeous but the room was a little stuffy. The bed and the couch were not cozy and there was only one area to get ready in - the bathroom. Facility needs to update beds, couches and add a mirror or place to get ready so when there is more than one person they both have space. We woke up to the next door neighbors cell phone alarm going off. I was expecting a little bit more. It is in a nice area close to shopping and walking distance to coffee and breakfast. There is an indoor pool which is a perk. We got a balcony room but the balcony was tiny so wouldn’t recommend upgrading to that. Would probably ask for an inside room as there is a ton of road noise.
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Dear Gregory Scott, Thank you for your time in reviewing our hotel. We are committed to exceeding guest expectations. So, I am very sorry your stay was less than exceptional. We value your feedback as we continually seek ways to improve our overall guest experience. We appreciate you choosing us and hope you will give us another opportunity to deliver a stay that is exceptional in every way. Sincerely, Denise Lane GM

10/10 Excellent

Brandee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 27, 2024
Dear Brandee, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Denise Lane GM

10/10 Excellent

Jiao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One minute away from the ice rink, very convenient.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Jiao, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Denise Lane GM

8/10 Good

Diana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I loved it highly recommended
Stayed 2 nights in Feb 2024
Response from GM on Feb 4, 2024
Dear Diana, We love to hear you loved your stay at our Courtyard by Marriott Dallas Allen; thanks for making our day! We can't wait to welcome you again. Best ,Denise Lane GM

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Donnell on Jan 22, 2024
Greetings Miguel,We are so happy to hear that you enjoyed your stay with us. We hope you come back again soon.Donnell

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Donnell on Jan 8, 2024
Good morning,Thank you for staying with us and thank you for an awesome review. We are happy to hear that you enjoyed your stay. Please come back again. Donnell

10/10 Excellent

Lari

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Donnell on Feb 13, 2024
Thank you for staying at Courtyard Dallas Allen at Allen Event Center. I am so happy you enjoyed your stay. Please come back again.Donnell

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Donnell on Jan 5, 2024
Thank you for your response and thank you for choosing to stay with us. We hope to see you again soon.Donnell Ray

8/10 Good

Wendi

Stayed 1 night in Dec 2023
Response from Donnell on Jan 5, 2024
Thank you for your response. We hope you had an enjoyable stay. Please come back to see us again soon.Donnell Ray

10/10 Excellent

Klemenz

Stayed 1 night in Dec 2023
Response from Donnell on Dec 28, 2023
Thank you for your response. We hope you come back to visit us soon. Have a great day. Donnell Ray

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Donnell on Dec 28, 2023
Thank you for your response. We hope you come back to see us soon. Have a great day.Donnell Ray

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We hardly saw staff. we needed blankets for pull out at 9pm and no answer on any phone line and no one at front desk. them checked back 30min later no one answered call and found someone downstairs. by this time it took 1.5hrs to get bedding for pull out and then it was only sheets
Stayed 2 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Sheri,While our colleagues are known to provide exceptional service that is signature to the Courtyard by Marriott experience, we are disappointed to read that this was not your impression during your time with us. We will review the details you shared with our team in hopes of shining brighter during your next visit to Allen.Sincerely,Denise LaneGeneral Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Donnell on Dec 28, 2023
Thank you for your response. We hope you come back to see us soon. Have a great day.

8/10 Good

DIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Elevator did not work in the parking garage
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear DIANA,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon.Best,Denise LaneGeneral Manager

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here this weekend and it was perfect. Everyone was very helpful and friendly and kind. They showed us great hospitality and an example is when we first checked in i asked for extra towels and when my husband and I went to get our bags they had put the towels in our room without us having to wait. Answered all my questions and letnus know ahead of time if there were any events happening and there was. We will definitely be staying here again. The best plus about it is I am a smoker and the balcony really came in handy instead of having to go downstairs so many times
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Annette,It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Allen at our Courtyard by Marriott. Please know that we are ready and waiting to welcome you back anytime you return to the area.Best,Denise LaneGeneral Manager

10/10 Excellent

Gabreyelle

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Donnell on Dec 28, 2023
Thank you for your response. We hope you come back to see us soon. Have a great day.

10/10 Excellent

Jorge, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 2 nights in Dec 2023
Response from GM on Dec 5, 2023
Dear Jorge,It is wonderful to hear that you enjoyed your stay and our great area. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Denise LaneGeneral Manager

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay where the conference was held so that I could go to my room during the breaks.
Stayed 4 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Elaine,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Denise LaneGeneral Manager

10/10 Excellent

Kandi

Travelled with partner
Liked: Amenities, property conditions & facilities
We were there for a hockey game and we were able to walk to the game. Nice clean room. Only negative thing(not really that bad) towels were small and thin.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Kandi,Thank you for taking the time to write! It’s wonderful to hear of the comfort you experienced with us. I sincerely appreciate you noting our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team. It was a pleasure to host you; we hope to welcome you again soon.Best,Denise LaneGeneral Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities
Wonderful staff, especially for a holiday weekend. Property is getting a bit dated; minor maintenance issues noted.
Stayed 4 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Ann,Thank you for sharing your feedback on your experience. I appreciate your detailed review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our wonderful staff made for an enjoyable stay overall. Thank you for choosing us.Best,Denise LaneGeneral Manager

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean… safe and convenient
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Joe,Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home.Best,Denise LaneGeneral Manager

10/10 Excellent

Travis, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, comfortable, clean Hotel easy to get to. Negative was the 13.00 breakfast cinnamon rolls were cold and hard as a hockey puck other offerings were cold. Bacon was good. don't like the instant coffee
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Travis,It's nice to hear from you; thank you for acknowledging our high cleanliness standards and comfortable accommodations! All of your feedback is valuable, as it allows us to monitor and improve upon the total guest experience. We look forward to welcoming you again, as our commitment to continuous improvement assures us that your next visit will be even more exceptional.Best,Denise LaneGeneral Manager

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay all around!
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Whitney,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Denise LaneGeneral Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Dear Ronald,Thank you so much for your 10 out of 10 review! We appreciate you taking the time to share your kind review with other travelers and us. Thank you for choosing our hotel when in our area and we look forward to having you back again soon! Best,Denise LaneGeneral Manager

2/10 Terrible

Timothy

Stayed 1 night in Nov 2023
Response from Donnell on Nov 14, 2023
Dear Valued Guest, We apologize that you did not enjoy your stay with us. I hope that you will give us another try to make it up to you in the future. Have a great day.Donnell Ray

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Visiting family. The air conditioning was a loud. Fortunately the weather was cool
Stayed 4 nights in Nov 2023
Response from GM on Nov 14, 2023
Dear Michael,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Denise LaneGeneral Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Donnell on Nov 14, 2023
Dear valued guest, We appreciate you sharing about your experience while staying with us and scoring our hotel 10/10. We hope you come back again. Have a great day.Donnell Ray

10/10 Excellent

Clifford

Stayed 1 night in Nov 2023
Response from Donnell on Dec 28, 2023
Thank you for your response. We hope you come back to see us soon. Have a great day.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a get away. Lots of great restaurants and bars nearby
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Dear Edward,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Courtyard by Marriott Dallas Allen! It was our pleasure to host you; we hope you will visit again soon.Best,Denise LaneGeneral Manager

10/10 Excellent

Cortney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Donnell on Nov 14, 2023
Dear Valued Guest, We appreciate you sharing your experience while staying with us and scoring our hotel 10/10. We hope you come back and stay with us again.Have a great day.Donnell Ray

10/10 Excellent

WILNIE

Liked: Cleanliness, staff & service, property conditions & facilities
This place as quiet, clean, and convenient.
Stayed 2 nights in Nov 2023
Response from GM on Nov 5, 2023
Dear WILNIE,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort and convenience you experienced at our Courtyard by Marriott Dallas Allen. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Denise LaneGeneral Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Donnell on Nov 14, 2023
Dear Valued Guest,Thank you for sharing your experience while staying with us. We appreciate you scoring our hotel 10/10. We hope you will come back again soon. Have a great day.Donnell Ray

8/10 Good

Calina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip that could of ended differently
Check in was great!! The rooms are a little out dated which didn’t affect my stay, but what did affect it was I couldn’t lock my door. I had to lock it by the top lock. I left to go run a errand and left my purse and personal things in the room not even wise about it not shutting and locking. When I opened the door to find out why I couldn’t lock it there was a card taped in it. When I checked out I gave it to them. They looked surprise but wasn’t to concerned. it could of turned out a lot worse
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Calina,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Denise LaneGeneral Manager

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Donnell on Nov 14, 2023
Dear Valued Guest,Thank you for sharing your experience while staying with us. We appreciate you scoring our hotel 10/10. We hope you will come back again soon. Have a great day.Donnell Ray

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Donnell on Nov 14, 2023
Dear Valued Guest,Thank you for sharing your experience while staying with us. We appreciate you scoring our hotel 4/5. We hope you will come back again soon. Have a great day.Donnell Ray

10/10 Excellent

Dan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room were very spacious and welcoming
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Dear Dan,I am delighted to hear you enjoyed our spacious and comfortable accommodations. We enjoyed having you as our guest and appreciate your feedback. We would love the opportunity to host you again soon.Best,Denise LaneGeneral Manager