Sundeck

Reviews of Hotel Servigroup Castilla

4 out of 5
Hotel Servigroup Castilla
C/ Jaén, 3, Benidorm, Alicante

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 95 reviews" "
Rating 8 - Good. 34 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 1 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in perfect location for both quiet and busy area and within walking distance of beach Staff are chatty and very helpful Room cleaned every day Breakfast is the best I have had in Benidorm and breakfast chef is amazing and will make fresh eggs and pancakes without being asked, definitely would return
Stayed 7 nights in Nov 2023

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfect for my stay. Great location, hotel was really good, the rooms were very comfortable with great air conditioning and facilities..
Stayed 4 nights in Sep 2023

10/10 Excellent

PAUL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

JOHN

Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Anna on Jun 19, 2023
Buenas tardes muchas gracias por su comentario, esperamos verle pronto en nuestros hoteles!

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Anna on Jun 19, 2023
Buenas tardes muchas gracias por sus comentarios. su puntuación es de 4, nos gustaría saber si tiene alguna sugerencia para mejorar el servicio.gracias!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castilla
Location great staff great. Food awful pool area poor
Stayed 4 nights in Jun 2023
Response from Customer Service Department on Jun 19, 2023
Dear Amanda,Thank you for your interest in Servigroup Hotels. We are happy to know that you enjoyed the location and service provided by our staff.Regarding our buffet, we would like to mention that we use fresh quality products which are carefully selected by our purchasing department in order to offer the best service to our guests. We are sorry to hear that we did not reach to suit your needs.We hope to welcome you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup Castilla.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group holiday
Great location, close to bars, restaurants and old town but away from actual noisy parts of the resort
Stayed 3 nights in May 2023
Response from AMG on May 9, 2023
We are pleased to hear it from you, we hope to see you soon again!Thank you very much!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent accomodation. Well run hotel.
Stayed 7 nights in Sep 2022

10/10 Excellent

t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2021

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel calypso
Wasnt in castilla was closed u put me in calypso was brilliant loved the place
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Me and my partner was well looked after by friendly staff in all areas of the hotel. Made us feel like old friends to them. Food was amazing rooms were spotless. Defo coming back
Stayed 7 nights in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another enjoyable stay.
This was our second stay at the Castilla and we will definitely be coming back for third stay... the room was immaculate and cleaned to a high standard every day. the food is very nice and fresh and hot with plenty of choice, and all the staff throughout the hotel are very friendly and helpful.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
watch out for frount deask manger she not very
everything was good but because i book with u and not them i missed out on the welcome pack so dont know why thay treat gusts not the same bad bad bad we all pay the same price also one girl on frount deask very rude a lot of bulding going on next door no lie in
Stayed 6 nights in May 2019

10/10 Excellent

Mrs. Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel would love to return. So friendly/ excellent food & room& good balcony..
Stayed 10 nights in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would definitely reccomend.
Couldn't fault this hotel. Most of the staff were very friendly and helpful, the room was immaculately clean and the food was pleasant and mostly hot and fresh.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel short walk to beach, near all the hot spots. [not to close] for it to be a problem with noise , clean clean clean. and food is fab
Stayed 10 nights in Dec 2018

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very good service and top food
Stayed 2 nights in Dec 2018

10/10 Excellent

Alan, Glasgow UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We're regular visitors to the Hotel Castilla which offers everything we look for in a holiday e.g. good food, friendly and helpful staff, and a very clean and comfortable room. We plan to return to the Castilla for further holidays next year.
Stayed 28 nights in Oct 2018

8/10 Good

Alan, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
This was our second holiday at the Hotel Castilla and we enjoyed it even more than the first time earlier this year. The Castilla is a splendid hotel offering really good value for money. So much so that we've already booked to return for four weeks in October/November.
Stayed 10 nights in Aug 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2017

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Great hotel & location, 10 min walk to main entertainment on the Benidorm strip. Hotel was quiet which is just want we wanted, plenty of R & R and away from the noise of the usual Benidorm. Hotel more for the middle aged/mature people.The hotel staff were really helpful, maids kept our room spotless. Definitely will return.
Stayed 7 nights in Jun 2017

8/10 Good

Tracy, Dundee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, service at reception was exceptional and the restaurant food was very fresh and superb, never too busy at meal times either. Pool quiet and although smallish there were plenty of sunbeds. Had an issue with air con but this was rectified quickly. I will re visit this hotel again

8/10 Good

Timothy, bristol england

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good service
Wasn't best location for beach and main bar area as required bit of a walk. But for quietness was good

10/10 Excellent

MARVIN CORNWALL, CORNWALL, ENGLAND UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location, close to bus stops etc.
Clean, comfortable room, spacious balcony, really good food plus pleasant and efficient staff.

10/10 Excellent

Lee, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
A very relaxing week was spent at the Castilla in Benidorm visiting my father. The hotel is in an ideal position and has a great pool area. My room was a good size and was very clean with a good sized balcony. Hotel staff were friendly, helpful and professional from maintenance to dining room, cleaning to reception. Guest services are very visible and nothing is too much trouble. Food is excellent and offers a wide variety of choice. The gym is well equipped and under used which was ideal. Only minor issues is no tea and coffee making facilities in the rooms. My second stay at Castilla and one I thoroughly enjoyed

10/10 Excellent

Pat, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed at this Hotel many times before and the service is exceptional. Every member of staff makes you feel welcome. Would definitely recommend it.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day get away
staff are excellent and really helpful

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would I go again? Yes!
Aimed at the slightly older crowd and has a very laid back quiet pool and sun terrace area. Sun bed use never really went over 50% full and there is plenty of space so your not squashed in. If you after a party hotel this is not the hotel for you and loud drunken behaviuor is not welcomed. I seen this first hand with a load of drunken but well behaved lads asked to keep the noise down. Staff are very friendly and happy to help with anything, a nice change from hotels I've stayed in.

8/10 Good

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Benidorm
Had a good four night stay at this hotel. Reception and arrival was very organised, Jackie in particular was very helpful and knowledgeable to the local area and hotel. The rooms are of a good standard, all with Balcony and are clean and well presented. WIFI is free and available throughout the hotel. The pool area has a lot of space and you can access the bar from the terrace. The bar inside the hotel is ok, serves snacks, drinks and ice creams and is not too over-priced. The restaurant is on the lower ground floor, and served a very good selection of food three times a day, covering cold salads and meats, hot food, show-cooking and a range of fruit and desserts. Service throughout the hotel was excellent. The location of the hotel is an approx. 10min walk to Levante Beach, down a gentle hill. The hotel itself is in a fairly quiet area of Benidorm, a few roads away from the main 'strip' area with all the bars / restaurants, therefore noise is minimal. There are two small bars next to the hotel which seemed to be busy and fairly cheap. We didn't use it, but there is also car parking at the hotel

10/10 Excellent

Johnboy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good level of service
Well situated within short walk of beach and entertainment centre

10/10 Excellent

Marina , Birmingham UK

Liked: Cleanliness, property conditions & facilities, room comfort
excellent value
close to beach shops bars etc. Very clean maid service daily (clean towels) most staff friendly apart from some of the dining room staff. Good food for the price . would use hotel again.

10/10 Excellent

Brian, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
First class hotel and staff professional throughout our stay

8/10 Good

Martin, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend break
Stayed at the Castilla for a long weekend break after reading positive reviews and weren't disappointed. Clean comfortable hotel in a good location, with friendly staf, nice pool area and good food. What more could you ask for?!

10/10 Excellent

jim, N Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Best Spanish Hotel Stay
Just back from a really enjoyable stay at the Castilla. The hotel in General was very clean and well maintained, the rooms equally so but what makes this hotel exceptional is the staff. They were a cheery bunch, always smiling and ever helpful. No problem was left unattended; a true measure of a good hotel is how and when guests complaints or problems are dealt with. It's easy to be good when all is well and I can testify that the staff at the Castilla will go the extra mile to see their guests are comfortable and their needs attended to. The food was good, choice to suit all tastes and again the staff were very attentive.

8/10 Good

Ray, Benijofar

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
The breakfast was very good, dinner a bit hit and miss, one very good two average. Beds on the hard side so not very comfortable. Staff very good as was the service. A lot of the food was over cooked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel accessible to beach, food and shops
Breakfast good quality and lots of choice. Room very clean and comfortable. Staff all fantastic and very friendly and helpful. Benidorm was a lot more friendly that I thought it would be and we had a really nice trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Linda, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities
no frills but a great hotel to stay
It was a great hotel, staff friendly and very clean.Food was good for Half board.

10/10 Excellent

Sue, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean and good food
I travelled as a group of six girls. This is our second visit to the castilla and we love it . The hotel is kept spotless . The check in was easy. The reception staff are very helpful. The restaurant staff work really hard keeping the plates cleared and serving drinks. We all love the food there was always something nice to choose from. Just the right distance from the nightlife and beach. Overall love this hotel and already looking to book next year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to most amenities
We really enjoyed our stay at the Castilla, the staff were very friendly and helpful and the food was good.

10/10 Excellent

Charlie, Grays

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, well maintained Hotel, good food, would recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
The hotel Castilla part of the servi group cannot be faulted, for food , cleanliness or staff .... rooms are adequated abet on small side the staff are fine ambassadors for the group from jackie and mariano in reception to Pilar and all the other staff in the restaurent ... Food was to a high standard and they even cater for gluten intolerance/ceoliac

10/10 Excellent

Mike, Worthing, West Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Adults only, and families alike.
Very welcoming reception staff, helpful with local knowledge and providing maps etc. food was very good every day, and our room was spotlessly cleaned quickly. The bar staff were always friendly and would make every effort to give you what you wanted. The hotel is in an excellent spot for the beach and old town, good walks along the prom.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel good could not fault it staff very pleasant hotel was spotlessly clean free trip to benidorm palace and drinks in the bar two for the price of one

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel is in an excellent location only ten mins from the center of the resort, the only negitive is the incomplete building works opposite the hotel. The hotel is spotless and staff very friendly, it is a quiet hotel .The food was excellent every night was different, all food was freshly cooked and so much to choose from , always piping hot.I would return to this hotel again and reccomend it to anyone.

6/10 Okay

roger

Liked: Cleanliness, staff & service
Disliked: Room comfort
booked single in double room got twin room, building site outside window, food very average. after reading reviews i was a bit dissapointed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel friendly staff
Very friendly staff, always smiling and happy to please. Plenty of sunbeds and food was good with plenty of choice for even fussy eaters to find. Good walking distance to the beaches shops, and quiet at night so you could sleep away from the Benidorm noisy bars. Good entertainment in the local bars, singers, Comedy acts etc.