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Reviews of Hotel Ambassador Playa II

4 out of 5
Hotel Ambassador Playa II
Calle Gerona, 39, Benidorm, Alicante

Reviews

9.6

Exceptional

Rating 10 - Excellent. 108 out of 139 reviews" "
Rating 8 - Good. 23 out of 139 reviews" "
Rating 6 - Okay. 8 out of 139 reviews" "
Rating 4 - Poor. 0 out of 139 reviews" "
Rating 2 - Terrible. 0 out of 139 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness
Very good all round.
Stayed 4 nights in Mar 2024

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly hotel. Location perfect for us in the middle of everything & very near to the beach - friendly staff & discounted bars next door
Stayed 4 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel. Clean rooms Friendly staff. Food very good. Great location.
Stayed 7 nights in Feb 2024

6/10 Okay

Robert, Cockermouth

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel is in a central location but it is loud inside and out all night. You can’t leave doors open for fresh air. The air conditioning was not on so rooms stuffy and unpleasant. It’s not a 4* hotel - extra charges for everything including coffee tray replenishment, pool towels etc. The toiletries in the bathroom never replaced. Floors not cleaned at all during a weeks stay. Balcony never brushed or mopped after rain made it dirty. The hotel accepted massive groups of teenagers, football team, they were loud and completely decimated the buffet that was so so slow to be replenished. The food was ok but always luke warm and lacked any variety. Overall a very average hotel where you’ll struggle to sleep.
Stayed 7 nights in Feb 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in all departments were very helpful & friendly, food was amazing,it was great having 2 bars to choose from entertainment every night very central location will definitely be back.Thanks for a wonderful break
Stayed 4 nights in Feb 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this hotel from reception staff when we walked through the door till we left very welcoming & friendly had great nights in the bars hardly went anywhere else & food was lovely & plenty will definitely be back
Stayed 1 night in Feb 2024
Response from Hotel Ambassador Playa II on Feb 15, 2024
Good Afternoon, We thank you for your kind words and we thank you for staying with us and we hope to see you here at the ambassador Playa II again.Kind Regards Reception Department Hotel Ambassador Playa II

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very modern and fresh , choice of food was always good. Only negative is you have to pay 18€ to use the indoor pool for upto 2 hours
Stayed 7 nights in Feb 2024

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for bars and shows Sun loungers need renewing
Stayed 4 nights in Jan 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Ambassador
We were very impressed with the hotel but we had a problem with the lifts as we dont think you have enough for the size of the hotel as the waiting could be quiet long also the wifi wasnt very good i put this down to the ammount of people using it but this hasnt put me off as the hotel really lived up to expectations
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanna

Stayed 4 nights in Dec 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the best
This hotel is at the heart of the new town and os one of the best. The staff are just so friendly and helpful. Paco and Jesus have served in the concert bar inside and out for years, say hello. Son amigos.
Stayed 7 nights in Dec 2023

10/10 Excellent

Christine

Stayed 3 nights in Dec 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly rated
Great hotel, very clean, excellent food and entertainment
Stayed 8 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient to all we wanted to do
Stayed 4 nights in Nov 2023

10/10 Excellent

Diane

Stayed 7 nights in Nov 2023

10/10 Excellent

Untitled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Hotel is lovely.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just what we was looking for Very modern and the food is out of this world Only change and not a huge issue as loads of free parking 10 min walk away is 20euro a day to park car is £££££ Over all 10/10
Stayed 2 nights in Nov 2023

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at ambassador. Have stayed there many times zak
Stayed 6 nights in Oct 2023

10/10 Excellent

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic hotel....2nd time ive stayed there....so clean
Stayed 5 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from start to finish of our stay was perfect in everyway possible, looking forward to going back next year
Stayed 6 nights in Sep 2023

10/10 Excellent

David.C Cyril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well-known
Stayed 7 nights in Sep 2023

10/10 Excellent

Kelly Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay here. Clean comfortable and the staff are friendly and very hard working. Would highly recommend.
Stayed 4 nights in Sep 2023

10/10 Excellent

Fiona

Stayed 7 nights in Jul 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gone through refurbishment and is lovely would highly recommend
Stayed 12 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Carina

Stayed 5 nights in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Hotel is modern, clean and smells lovely. Had a lovely pool/street view room. Pros are centrally located, soundproofed doors, rooms nice, price was good. Cons could not get a bed around the pool for love nor money, food wasnt great ie pork vindaloo chops, broccoli cheese, chips, croquette with gravy etc nothing matched. Gave up after first few attempts. Never went to evening meal even tho it was included as breakfast and lunch was not great. Overall had a lovely week but used as a base only.
Stayed 7 nights in Jun 2023

8/10 Good

deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately definitely caters for brits
The hotel itself is very nice . Very modern looking and the amenities are brilliant. Beds are somewhat comfy but rhe pillows are awful. Foodwise. Quite a large variety. However....no oranges at breakfast and for tea every single dish was british apart from the occasional 3 meals that are "special', of which, ironically, none were spanish. They served indian one day, chinese and mexican on two others. Extremely disappointed in the food. There was not a single spanish dish on any of the nights and that was our biggest peeve. We were in spain . Its part of the experience to eat the cuisine. Yet none was on offer. If i wanted to eat british food, i would have stayed home. The food wasnt the best quality either. But there was plenty to choose from. On arrival we also had problems. They gave us our key card, we proceeded up to the room to be greeted by a woman in a towel. Hotel staff had no idea how the room was already occupied as they said that itd been allocated to us and there was noone elses info in their system for that room
Stayed 7 nights in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lifts food entertainment sun beds location disabled are welcome
Stayed 8 nights in May 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
food Excellent , staff great , facilities like the Spa & Massage Superb 12th Time staying here & will defnitly be back Paul Dublin Ireland
Stayed 6 nights in May 2023

10/10 Excellent

Russell, Christchurch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay it was just what we needed, refurbished clean and friendly.
Stayed 3 nights in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, food really nice only cons were you were given 2 sachets of shower gel and shampoo and, no glasses in room only 2 paper cups these were never replaced throughout our stay and you had to pay to replace tea and coffee tray.
Stayed 8 nights in Apr 2023

10/10 Excellent

Leeann

Stayed 5 nights in Apr 2023

8/10 Good

mark

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good for the money but not comfortable beds
Hotel is nice in great location beds not comfortable food very average friendly staff
Stayed 4 nights in Apr 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Ambassador playa II, absolutely smashing. From check in to check out. Nice pool area, reasonably priced drinks, great room with the best shower ever. Food was faultless. Could not recommend enough. We will be back x
Stayed 4 nights in Apr 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Gillian

Stayed 4 nights in Apr 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel .
Check in was quick and easy excellent all staff at reception. Hotel very clean and modern with great facilities. Meals very nice once again nice staff great choice . Only faults i could find was wifi not the best . Gym could fo with a update . Spa very nice and worth a visit . One member of spa staff was rude but rest fine
Stayed 6 nights in Mar 2023

10/10 Excellent

SIMON

Stayed 1 night in Mar 2023

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like people with there baggage moving through the ball room from one hotel when there are shows on
Stayed 16 nights in Feb 2023

10/10 Excellent

John Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position was great pool area clean and Tidy staff welcoming
Stayed 6 nights in Feb 2023