Ocean view, open select days

Reviews of Tivoli Carvoeiro

5 out of 5
Tivoli Carvoeiro
Apartado 1299, Vale Do Covo, Praia do Carvoeiro, Lagoa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1002 reviews" "
Rating 8 - Good. 174 out of 1002 reviews" "
Rating 6 - Okay. 41 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the views were breathtaking. Service was top notch! The indoor pool could use some updating.
Stayed 7 nights in Mar 2024
Response from Luminita Ferreira on Apr 18, 2024
Dear Catherine,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your visit and preference. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We are genuinely appreciative of your kind comments and do acknowledge your constructive criticism, which will be shared with the respective department. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luminita Ferreira on Apr 16, 2024
Dear John,Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards Luminita Ferreira Customer Care

10/10 Excellent

Ivania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, beautiful view, amazing location, staff was very friendly and useful, great breakfast selection included. I’d definitely stay here again, worth every penny.
Stayed 3 nights in Apr 2024
Response from Luminita Ferreira on Apr 15, 2024
Dear Ivania,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. We will happily forward your feedback to the entire team, who we are certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards Luminita FerreiraCustomer Care

10/10 Excellent

Amarpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbelievable. Right on the sea front on the edge of cliff with incredible views and natural scenery which is the best for any hotel we have stayed in!! Also Close to town centre and walking distance from scenic trekking paths for the whole family. Staff very friendly and helpful. All around brilliant. The only thing to add for the families would be to have more kids activites on the resort to keep them busy on site.
Stayed 5 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 16, 2024
Dear Amarpal,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Tivoli Carvoeiro in the near future.Kind Regards,Rui BritoCustomer Care

10/10 Excellent

qun, Gillette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ocean view, excellent continental breakfast, easy access to walking trail.
Stayed 2 nights in Apr 2024
Response from Ana Gomes - Customer Care on Apr 10, 2024
Dear qun, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location and surroundings were beautiful. Enjoyed walking the cliffs which are accessible from property. The staff was excellent.
Stayed 3 nights in Apr 2024
Response from Luminita Ferreira on Apr 9, 2024
Dear Antonio,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room—so beautiful and peaceful.
Stayed 1 night in Apr 2024
Response from Rui Brito - Customer Care on Apr 7, 2024
Dear Patricia, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the view and the facilities we offer. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

2/10 Terrible

maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sewer smell
Stayed 2 nights in Apr 2024
Response from Luminita Ferreira on Apr 8, 2024
Dear Mrs. Maria,Thank you sincerely for your feedback that deserved closest attention and consideration. We deeply regret not being able to provide a satisfactory solution to ensure your stay was enjoyable. We had the opportunity to speak with you on the phone, an several options and solutions were presented, however, all of them were rejected. We remain at your entire disposal and hope to have the opportunity to welcome you back to Tivoli Carvoeiro and provide an enhanced experience. With our best regards Luminita Ferreira Customer Care

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country was beautiful but the people who worked at the resort and the people we met is what made it very welcoming.
Stayed 10 nights in Mar 2024
Response from Luminita Ferreira on Mar 31, 2024
Dear Mr. Frank,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. It is very rewarding for us to know that you had a great experience and valued the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our sincerest regards Luminita Ferreira Customer Care

8/10 Good

Gregory

Stayed 1 night in Mar 2024
Response from Rui Brito - Customer Care on Apr 16, 2024
Dear Gregory, Thank you so much for taking the time to share your evaluation regarding the stay at our hotel. Your opinion is very important to us and will be proudly shared with our team members. It will definitively be a true pleasure to welcome you back in Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great rooms. Beautiful view, if you get a beach/water view room. We had reserved a non-water view. Asked for upgrade at check in. Got the upgrade but had to pay more money, thought that was a perk with Expedia VIP, but wasn't. Nice bar area with good views and decent food. The upscale restaurant was good, but pricy. No restaurants next to hotels for food options. 15 Min walk or very short drive is the local village was is very tourist oriented and has lots of restaurants.
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 25, 2024
Dear Mrs. Libero, First of all we would like to thank you for sharing your comments regarding the recent experience that you had in Tivoli Carvoeiro. We regret to know that we were not able to meet all your expectations, however, we would like to clarify that your booking was initial made for a Superior Double (Standard category) and with VIP program you were eligible to a free upgrade for a Deluxe Terrace (no sea view), subject to availability. Your opinion is very important for us and was taken in great consideration and we truly hope you will give us the opportunity to welcome you again in a near future. With best regards, Rui Brito Customer Care

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The scenery was spectacular. Staff service was amazing
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 19, 2024
Dear Melanie, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Halima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and very friendly staff and amazing place. I liked the buffet breakfast as well
Stayed 4 nights in Feb 2024
Response from Rui Brito - Customer Care on Mar 18, 2024
Dear Halima, Thank you very much for taking the time to share your review regarding the stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly professional and courteous staff gorgeous setting incredible views everywhere you turn
Stayed 4 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 15, 2024
Dear Andrew, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

2/10 Terrible

Liqun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just left Tivoli Carvoeiro this morning after a 3-night stay. There are many good things to say about this hotel, and I would really want to mention the following two. First, the hotel staff are very friendly and helpful. In particular, our waiter at the breakfast buffet (which is wonderful by the way), Goncalo, always had a smile and made sure we got everything we need. He was so attentive and personable that we were looking forward to seeing him every morning. When we left the breakfast hall this morning we asked Goncalo whether my wife and I could take a photo with him. He graciously accepted our request and took us to a spot with a beautiful view. Thank you very much, Goncalo!!! Second, my wife celebrated her birthday during our stay at the hotel. And we were very pleasantly surprised when we came back to our room in the evening on my wife’s birthday and saw a bottle of Champagne on ice and a beautiful cake, with glasses and silverware. Such a memorable experience!
Stayed 3 nights in Mar 2024
Response from Luminita Ferreira on Mar 11, 2024
Dear Liqun,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro for such a special occasion, as your wifes birthday. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our dearest regards Luminita Ferreira Customer Care

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! I got a room on the water which was awesome. the breakfast was incredible!
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 9, 2024
Dear Mr. David, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Mihai

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rui Brito - Customer Care on Mar 4, 2024
Dear Mihai, First of all we would like to thank you for sharing your evaluation regarding the experience that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 Excellent

Ali, College Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great hiking, walk on boardwalk with incredible views of the Atlantic Ocean & the sunset
Stayed 4 nights in Feb 2024
Response from Ana Gomes - Customer Care on Mar 1, 2024
Dear Ali, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 5 star resort
Stayed 3 nights in Jan 2024
Response from Rui Brito - Customer Care on Feb 27, 2024
Dear Mrs. Teresa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ana Gomes - Customer Care on Mar 20, 2024
Dear John, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 26, 2024
Dear Sandor, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We loved our room, the staff was helpful and courteous, and there are beautiful beaches and hiking in the area to enjoy.
Stayed 2 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 25, 2024
Dear Michael, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Che

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 24, 2024
Dear Che, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and the grounds are gorgeous! Loved the hiking trails
Stayed 1 night in Feb 2024
Response from Ana Gomes - Customer Care on Feb 23, 2024
Dear Isabel, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities
It’s a beautiful property with tremendous views. It’s a long distance from the airport and there are no activities happening at the resort and few tours that they were able to organize for guests. The front desk staff were not particularly helpful which was disappointing. I encourage people to walk into town to enjoy some of the great local food and shops. The breakfast buffet at the resort is wonderful everything else is overpriced.
Stayed 4 nights in Jan 2024
Response from Luminita Ferreira on Jan 31, 2024
Dear Mr. Mike,Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the village we are located in as well as the wonderful breakfast with a wide variety of fresh products. We regret to know that we were not able to meet your expectations and the issues you have reported do not represent the quality standard and are, in fact, one of the most highlighted features about our team. Anyhow, we will share your feedback with the entire team and we hope to welcome you back soon. With best regards Luminita Ferreira Customer Care

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much, grate view, grate staff, very friendly people, grate service
Stayed 2 nights in Jan 2024
Response from Luminita Ferreira on Jan 28, 2024
Dear Sandra,Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location with breathtaking views. With kind regards Luminita Ferreira Customer Care

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ana Gomes - Customer Care on Jan 24, 2024
Dear Connor, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards

10/10 Excellent

Juan, Roselle Park

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star resort 5 star amenities. Really
Stayed 2 nights in Jan 2024
Response from Ana Gomes - Customer Care on Jan 20, 2024
Dear Juan, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Bruce, New Liskeard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff were incredible!!
Stayed 7 nights in Jan 2024
Response from Rui Brito - Customer Care on Jan 16, 2024
Dear Bruce, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

Lilyana, Waban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ana Gomes - Customer Care on Dec 31, 2023
Dear Lilyana, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Helpful staff, lots of places to hike to , and restaurants close by in case one feels like eating outside.
Stayed 3 nights in Dec 2023
Response from Luminita Ferreira on Jan 31, 2024
Dear Guest,Please accept our gratitude for the trust and visit to Tivoli Carvoeiro Algarve Resort. It is a joy to receive your positive feedback and kind words, thank you so much! We are delighted to know that you had enjoyed our beautiful property and the kindness and professionalism of our team. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 Excellent

Mary J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay❣️👍👍
Beautiful Hotel❣️ Kind services and wonderful food.
Stayed 1 night in Dec 2023
Response from Rui Brito - Customer Care on Dec 26, 2023
Dear Mrs. Mary J, Thank you so much for sharing your fantastic review regarding the recent stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Navneet

Stayed 8 nights in Dec 2023
Response from Rui Brito - Customer Care on Dec 25, 2023
Dear Navneet, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

DAVID

Stayed 3 nights in Dec 2023
Response from Ana Gomes - Customer Care on Dec 20, 2023
Dear David, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Krishna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful and attended to our requirements/requests immediately.
Stayed 3 nights in Dec 2023
Response from Ana Gomes - Customer Care on Dec 20, 2023
Dear Krishna, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued our wonderful team. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Cheryl, Catonsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the nature surrounding the property.
Stayed 5 nights in Dec 2023
Response from Ana Gomes - Customer Care on Dec 13, 2023
Dear Cheryl, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the nature that surrounds the property. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel staff and location
Stayed 1 night in Dec 2023
Response from Rui Brito - Customer Care on Dec 11, 2023
Dear Mr. JOHN, Thank you so much for your feedback, we sincerely appreciate it! Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

10/10 Excellent

HUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very professional.
Stayed 2 nights in Dec 2023
Response from Rui Brito - Customer Care on Dec 5, 2023
Dear HUAN, Thank you for your preference in Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rui Brito - Customer Care on Dec 5, 2023
Dear Ms. Laura, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!
Stayed 1 night in Nov 2023
Response from Luminita Ferreira on Nov 30, 2023
Dear Heather,Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. We will be delighted to welcome you on your next visit, so you can continue to enjoy our beautiful property with breathtaking views. With kind regards, Luminita Ferreira Customer Care

10/10 Excellent

Ferdinand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view with cliffs . Good breakfast with superb service/recommendations from Gonçalo. Also superb fine dining from the ONE restaurant with silver service. At 7:30 am the sounds of movement from the dining area could be heard. The one negative of the 4th floor. Otherwise one of our best holidays .
Stayed 7 nights in Nov 2023
Response from Rui Brito - Customer Care on Nov 24, 2023
Dear Ferdinand, Thank you very much for taking the time to share your review regarding the stay in Tivoli Carvoeiro. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. Thank you especially for your kind and rewarding words towards our staff, specially our colleague Gonçalo. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

10/10 Excellent

Lisa

Stayed 2 nights in Nov 2023
Response from Rui Brito - Customer Care on Nov 17, 2023
Dear Mrs. Lisa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

Tina

Stayed 2 nights in Nov 2023
Response from Rui Brito - Customer Care on Dec 5, 2023
Dear Tina, Thank you so much for taking the time to share your review regarding the stay at Tivoli Carvoeiro. We are happy to see that we were able to provide you a great experience. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

10/10 Excellent

Kavit Ravindra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for three days here and the staff and service was excellent. We were half board and had an amazing meal first day at the restaurant in the second day we didnt feel like eating there but instead went to the bar. The restaurant told the bar we are half board and didnt charge us for our food. They even allowed us late check out without any fee.
Stayed 2 nights in Nov 2023
Response from Ana Gomes - Customer Care on Nov 9, 2023
Dear Kavit Ravindra, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Ana Gomes Customer Care

10/10 Excellent

Jaysee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The staff, the view, the cleanliness of the hotel and room, everything was on point
Stayed 1 night in Nov 2023
Response from Ana Gomes - Customer Care on Nov 8, 2023
Dear Jaysee, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIP Gold Status not important enough
We were impressed with the hotel and staff in general. A big thank you to house keeping and porter Ricardo. However, On arrival at the hotel which was more than half empty (winter bookings I assumed)and after asking reception about availability for a possible upgrade, we were informed that it would cost another €70 for the privilege. I declared then that were entitled to a free upgrade if one was available, which fell on deaf ears. The reception stated that a large group were expected to block book rooms over the next few days. We were then showed a room opposite the car park which was not what we expected or resembled the one we had booked. Therefore, I reluctantly paid the difference to be upgraded if that's all they could offer. If the Tivoli hotel wish to be 5* hotel then they need to accommodate and recognise Hotel.com VIP status of regular clients who offer an honest review with great service.
Stayed 2 nights in Nov 2023
Response from Rui Brito - Customer Care on Nov 5, 2023
Dear Mr. Raymond, Please accept our apologies that you left our hotel feeling disappointed. Rest assured we are investigating your feedback concerning the room provided during your stay in Tivoli Carvoeiro and are taking necessary action to ensure our typically high standards are retained. We regret that we failed to provide you the experience you wanted and we must inform you that it was never our intention for you to feel uncomfortable. We truly hope you will give us the opportunity to welcome you again in a near future. Kind Regards, Rui Brito Customer Care

6/10 Okay

Morgan

Stayed 5 nights in Oct 2023
Response from Luminita Ferreira-Customer Care on Oct 25, 2023
Dear Morgan,We would like to thank you for choosing Tivoli Carvoeiro Algarve Resort. We are deeply sorry that there were aspects of your stay which did not meet your expectations. We remain at your entire disposal for further details or assistance. We hope you will have an opportunity to return and enjoy our marvelous and beautiful Resort overlooking to an amazing and unique sea view. With our dearest regardsLuminita FerreiraCustomer Care

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Luminita Ferreira-Customer Care on Oct 24, 2023
Dear Matthew,Please accept our gratitude for the trust and visit to Tivoli Carvoeiro Algarve Resort. It is a joy to receive your positive feedback, thank you so much! Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality.With our kindest Regards Luminita Ferreira Customer Care

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of heaven!
This stop came at a perfect point in our trip…after go-go-go, we were ready to relax and be spoiled, and this was a perfect place for that. What a luxurious, wonderful place! The staff was so accommodating, and the breakfast buffet was to die for. Highly recommend this fabulous hotel.
Stayed 1 night in Oct 2023
Response from Rui Brito - Customer Care on Oct 21, 2023
Dear Mrs. Vicki, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent location, beautiful view, great breakfast, friendly stuff, easy access to the trail along the shore.
Stayed 5 nights in Oct 2023
Response from Ana Gomes - Customer Care on Oct 21, 2023
Dear Igor, What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Ana Gomes Customer Care