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Rating 10 - Excellent. 584 out of 886 reviews" "
10 - Excellent
584
Rating 8 - Good. 231 out of 886 reviews" "
8 - Good
231
Rating 6 - Okay. 50 out of 886 reviews" "
6 - Okay
50
Rating 4 - Poor. 14 out of 886 reviews" "
4 - Poor
14
Rating 2 - Terrible. 7 out of 886 reviews" "
2 - Terrible
7
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Bethany
Travelled with family, Travelled with family and small children
Amazing location, had the duplex suite with amazing sea views. Being on the top floor meant we heard no noise which was bliss. Very friendly and accomodating staff. Room was cleaned daily. Whilst not much amenities provided in the room, there was a sign you could ask for items, if you needed. We used the spa, 1 free pass and that was bliss to have the facilities to ourselves. All in all, a great location and hotel.
Bethany
Stayed 3 nights in Apr 2024
Response from The Crowne Plaza Vilamoura-Algarve Team on Apr 16, 2024
Dear Guest,It's heartening to hear that our hotel provided a great combination of comfort, hospitality, and relaxation in a fantastic location. Thank you for sharing your positive experience!We will have the pleasure of welcoming you for many more visits to come.Kind regards,The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 8, 2024
Dear Guest,Thanks for your five-star review. We are looking forward to having you again as a guest in our hotel.Sincerely,The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Oct 9, 2023
Dear Guest, Thank you very much for your review. It is our pleasure to read that you had a great stay with us. We look forward to welcoming you at Crowne Plaza Vilamoura very soon. Sincerely, The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Oct 2, 2023
Dear Guest, Thank you for taking time to share your feedback with us. We are delighted to read that you enjoyed your overall experience at our hotel and it would be our pleasure to welcome you back in near future.Best Regards, The Crowne Plaza Vilamoura-Algarve Team
Great rooms and location to the Marina. Pool could be a bit warmer and skimmer cleaned better. Staff and breakfast buffet were top shelf.
Kathy
Stayed 7 nights in Sep 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Sep 14, 2023
Dear Guest,We sincerely appreciate your feedback on your stay at our hotel. We're delighted that you had a comfortable stay and enjoyed the excellent breakfast, as well as the friendly service from our colleagues. Looking forward to welcoming you back at Crowne Plaza Vilamoura-Algarve. Kind regards, The Crowne Plaza Vilamoura-Algarve Team
10/10 Excellent
James
Aug 29, 2023
James
Stayed 3 nights in Aug 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 30, 2023
Dear Guest,Thanks for your positive review. We are looking forward to having you again as a guest in our hotel.Sincerely,The Crowne Plaza Vilamoura-Algarve Team
Lovely hotel on the coast in Villa Moura. The rooms were well presented and clean. The bed was large and really comfortable. The pool area was really nice with plenty of beds. The breakfast was good as was food from the restaurant. Lovely hotel overall would definitely return.
Nolene
Stayed 3 nights in May 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 30, 2023
Dear Guest,Thank you so much for your wonderful review and great pictures! We're delighted to hear that you had an amazing and memorable holiday during your stay at our hotel.We will have the pleasure of welcoming you for many more visits to come.Kind regards,The Crowne Plaza Vilamoura-Algarve Team
10/10 Excellent
Diana
Aug 9, 2023
Diana
Stayed 2 nights in Jul 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 30, 2023
Dear Guest,Thanks for your five-star review. We are looking forward to having you again as a guest in our hotel.Sincerely,The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 1, 2023
Dear Guest, Thank you for your candid review and positive rating here on Expedia.com! It is lovely to read that you had an enjoyable stay with us. Looking forward to welcoming you back. Kind regards, The Crowne Plaza Vilamoura-Algarve Team
10/10 Excellent
JANETTE
Jul 23, 2023
JANETTE
Stayed 7 nights in Jul 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 30, 2023
Dear Guest,Thanks for your five-star review. We are looking forward to having you again as a guest in our hotel.Sincerely,The Crowne Plaza Vilamoura-Algarve Team
We stayed in the Jnr Suite with a water view, it was lovely the room was lovely, only thing if I have to say anything bad would be I left the do not disturb on my door and they made me pay 5 EUR for 2 coffee pods, but whatever, the stay was amazing - most importantly everything works - we changed hotels as had air con issues with another one
Lisa
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 14, 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate both your positive comments and the concerns you've raised, and we apologize for any inconveniences you experienced. We will coach the entire room service team to ensure they follow correctly the DND procedure.We hope to have the pleasure of welcoming you back for another amazing and relaxing stay in one of our Junior Sefront Suite.Warmest regards,The Crowne Plaza Vilamoura Team
The rooms are old and not well maintained. Mold and mildew in the showers. Furniture is scratched. Good options are very limited. Would not recommend the property.
Hanh
Stayed 3 nights in Jun 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Jun 28, 2023
Dear Guest,Thank you for sharing with us your experience within our hotel, and we would like to express our most sincere apologies for this experience. We are extremely amazed by your review, as this does not reflect at all our our IHG Clean Promise, we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. We will hope to serve you again in the future. Kind regards,The Crowne Plaza Vilamoura-Algarve TeamThank you,The Crowne Plaza Vilamoura-Algarve Team
The hotel was nice , clean and simple. It has a nice swimming pool area and easy access to the beach but no sun beds on the beach . However it’s a nice hotel if your looking to just relax.
Serife
Stayed 3 nights in May 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Jun 5, 2023
Dear Guest, Thank you for taking time to share this review and for choosing the Crowne Plaza Vilamoura as your holiday destination in Algarve. We appreciate your preference and hope you will continue to choose us for the future travel needs.Kind regards,The Crowne Plaza Vilamoura-Algarve Team
The hotel was lovely and the staff were excellent with nothing too much trouble
Henry
Stayed 4 nights in May 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on May 25, 2023
Dear Guest,It is great to read how much you enjoyed your stay in our hotel and that the outstanding service provided by our team members contributed to your overall hotel experience. Thank you for your feedback and looking forward to welcoming you back to the Crowne Plaza Vilamoura-Algarve. Best regards, The Crowne Plaza Vilamoura-Algarve Team
Amazing breakfast. A lovely environment for a break. Spa was superb - good for wet or windy weather in the off season.
Gerard
Stayed 4 nights in May 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on May 25, 2023
Dear Guest,We appreciate your positive feedback about our hotel. We are sure our entire hotel staff enjoyed serving to your needs as much as you enjoyed your stay. Looking forward to welcoming you back soon. Sincerely,The Crowne Plaza Vilamoura-Algarve Team
8/10 Good
sarah
Travelled with family
Mar 20, 2023
Liked: Cleanliness, staff & service
Would say more a 4* than 5*
Wasn't happy having to pay to use the spa.
Rooms were ok ish.
Food was outstanding and bar staff were lovely
sarah
Stayed 4 nights in Mar 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 29, 2023
Dear Guest,We are so glad to hear that you enjoyed your stay with us. We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best regards,The Crowne Plaza Vilamoura-Algarve Team
Another fabulous stay at the Crown Plaza, Vilamoura. Always a warm welcome, clean and well maintained room and facilities and plentiful choice of quality food for breakfast.
Sue
Stayed 4 nights in Feb 2023
Response from The Crowne Plaza Vilamoura-Algarve Team on Feb 27, 2023
Dear Guest, Thank you for taking time to share this review and for choosing the Crowne Plaza Vilamoura as your holiday destination in Algarve. We appreciate your preference and hope you will continue to choose us for the future travel needs.Kind regards,The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 29, 2023
Dear Guest,Thanks for your five-star review. We are looking forward to having you again as a guest in our hotel.Sincerely,The Crowne Plaza Vilamoura-Algarve Team
Lovely hotel, amazing staff - all very friendly and helpful, bteakfast buffet out of this world 5*+. Had a delightful time will definitely be going back.
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 3, 2022
Dear Guest,
We are delighted to know that you had an enjoyable experience staying at Crowne Plaza Vilamoura-Algarve.
Whenever, you have the chance to come back and visit Algarve, please let us know and we would be happy to assist you with your plans.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
8/10 Good
Deana
Jul 27, 2022
Liked: Cleanliness, room comfort
I had a lovely stay but hotel in general needs revamp. My room was spotlessly clean . Pool needs tiles replacing and musty smelll needssorting on ground floor areas of hotel. But i did enjoy. Overall staff was really nice. Could have done with mini bar. I would defonitely go back again.
Deana
Stayed 7 nights in Jul 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Aug 3, 2022
Dear Guest,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 28, 2022
Dear Guest,
Thanks for your ten-star review. We are looking forward to having you again as a guest in our hotel.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Very good hotel. Facilities were great and the staff were friendly and very helpful. We had breakfast included and there was an excellent choice of food to eat. The dining area was clean and the staff very attentive. The room we had was clean and tidy and the air conditioning was a blessing in the very hot temperatures.
Neil David St John
Stayed 6 nights in Jul 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 18, 2022
Dear Guest,
We appreciate your positive feedback about our hotel. We do take pride in serving to our guests' needs the best way we can. If you are traveling to our area again soon, do not hesitate to call us.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Third visit and never fails to impress, great Hotel and facilities, lovely friendly staff. Highly recommend and will be back.
David
Stayed 7 nights in Jun 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 7, 2022
Dear Guest,
Thank you for your candid review and positive rating here on Expedia. It is lovely to read that you had an enjoyable stay with us. Looking forward to welcoming you back at Crowne Plaza Vilamoura-Algarve.
Kind regards,
The Crowne Plaza Vilamoura-Algarve Team
Lovely hotel, staff lovely, rooms spacious. Food was amazing. Only silly little cons, balcony seating falling apart & tea/coffee etc not refilled.
Mrs S E
Stayed 4 nights in May 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 7, 2022
Dear Guest,
Thank you for taking time to share this review and for choosing the Crowne Plaza Vilamoura as your holiday destination in Algarve. While we are very pleased to hear your description of your overall stay, we have taken note some of your feedback.
We appreciate your preference and hope you will continue to choose us for the future travel needs.
Kind regards,
The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 7, 2022
Dear Guest,
Thank you for your review of the Crowne Plaza Vilamoura-Algarve. It was a pleasure to hear that you thoroughly enjoyed your stay with us. We value you as our guest and hope you will visit us again.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
The hotel itself is lovely and the room was very clean and spacious. The hotel area is really nice with plenty of sun loungers both at the pool itself and in the surrounding garden area. Breakfast was very well serviced with lots of choice.
However, at the time of our stay, there was building work going on next to the hotel. We were not made aware of this until after we had booked! Unfortunately our balcony overlooked the building site. Work started at 8am through until 7.30pm weekdays. After requesting a change of room we were informed that this would only be possible provided we were willing to pay an additional cost 25-55 euros per night !! We found the attitude of the hotel reception personnel very disappointing for a 5 star hotel.
Lovely hotel but stay was marred by the view and noise from the building site. It looks like this work is likely to be ongoing for several months yet.
Disappointed overall!!
Verified traveller
Stayed 7 nights in May 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 7, 2022
Dear Guest,
Thank you for taking time to share this review and for choosing the Crowne Plaza Vilamoura as your holiday destination in Algarve.
We are very sorry to know that you were aware and/or not informed by your agency regarding the construction site on the Quarteira side of the building, as all agencies were informed as soon as the hotel became aware of the situation. The information is also available on the hotel’s website home page, highlighted by “Important Announcements”.
We welcome the opportunity to serve you again.
Kind regards,
The Crowne Plaza Vilamoura-Algarve Team
Excellent hotel, but food and drinks are expensive. Great location.
Eileen
Stayed 7 nights in May 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Jul 7, 2022
Dear Guest,
It was a pleasure to hear that you thoroughly enjoyed your stay with us. We value you as our guest and hope you will visit us again.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Brilliant hotel! Pool area spotless and staff extremely friendly.
Allan
Stayed 4 nights in May 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on May 17, 2022
Dear Guest,
Thank you very much for your comments. We are delighted to hear that you made the most of your holiday out with us. We hope to see you again soon.
Best regards,
The Crowne Plaza Vilamoura-Algarve Team
10/10 Excellent
R L
May 10, 2022
R L
Stayed 7 nights in May 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on May 17, 2022
Dear Guest,
Thanks for your ten-star review. We are looking forward to having you again as a guest in our hotel.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
It is on the beach, good breakfast, free parking. The staff was excellent.
Emily
Stayed 2 nights in Apr 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Apr 26, 2022
Dear Guest,
Thank you very much for your review. It is our pleasure to read that you had a great stay with us.
We look forward to welcoming you at Crowne Plaza Vilamoura very soon.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Really great stay. Clean, well organized and helpful staff. Great for families
Will visit again!
Matthew
Stayed 4 nights in Apr 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on May 17, 2022
Dear Guest,
Thank you for your candid review and positive rating here on Expedia.com! It is lovely to read that you had an enjoyable stay with us. Looking forward to welcoming you back at Crowne Plaza Vilamoura-Algarve.
Kind regards,
The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura-Algarve Team on Apr 14, 2022
Dear Guest,
Thank you for taking the time to review your stay with us. We look forward to seeing you again soon.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
The hotel is great. The food, the staff and facilities are all of high standard. The spa is particularly good and cheap. Treatments are expensive, though. The location of the hotel is spot on: the bars, the marina, the beach are all walking distance. You can get food and drinks 24h. The breakfast buffet is excellent. I particularly love the fact that they have a lot of gluten free and vegan stuff. I would book again, if I return to Portugal.
Linda
Stayed 5 nights in Apr 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Apr 8, 2022
Dear Guest,
Thank you very much for your review. We are happy to know that you enjoyed your stay with us. We try our best to exceed our guest expectation and to be the hotel that our guests love.
Whenever, you have the chance to come back and visit Algarve, please let us know and we would be happy to assist you with your plans.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Great choice of Hotel, the staff were warm and very friendly and helpful.
Eddie
Stayed 3 nights in Mar 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 31, 2022
Dear Guest,
Thank you very much for choosing to stay with us and for your valuable review following your recent stay at Crowne Plaza Vilamoura-Algarve. We hope to welcome you back again soon.
Best regards,
The Crowne Plaza Vilamoura-Algarve Team
Fabulous stay in Crowne Plaza this is my favourite hotel in Vilamura and i have never been disappointed
Rooms very comfortable spa amazing and staff welcoming and very helpful
Looking forward to going back
Marion
Stayed 4 nights in Mar 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 31, 2022
Dear Guest,
It brings us a lot of pride and joy to hear that you are an avid fan of our hotel. We appreciate your business, your loyalty and your trust.
As always, do not hesitate to let us know if you are visiting again soon.
Sincerely
The Crowne Plaza Vilamoura-Algarve Team
Beautiful clean hotel with modern spacious rooms. Direct beach access and close to all amenities. Pool area newly refurbished. Breakfast was excellent too. Can't find any faults - simply stunning!
Sue
Stayed 4 nights in Feb 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Mar 1, 2022
Dear Guest,
Thank you for sharing your memorable stay at Crowne Plaza Vilamoura-Algarve. We hope to have the opportunity of welcoming you back again.
Best regards,
The Crowne Plaza Vilamoura-Algarve Team
Having stayed here 3 times now, I can safely say, that the staff are wonderful, polite and I feel most welcome here. The facilities are as I would expect from a hotel of the IHG brand and I would happily return here
Kevin
Stayed 7 nights in Feb 2022
Response from The Crowne Plaza Vilamoura-Algarve Team on Feb 14, 2022
Dear Guest,
Thank you for taking the time to share your thoughts on your recent stay at Crowne Plaza Vilamoura-Algarve.
We are delighted to learn that it was another enjoyable experience and it gives us great pleasure to read your kind words on our team members
We lvalue you as our loyal guest and ook forward to your next visit,
Best regards,
The Crowne Plaza Vilamoura-Algarve Team
4/10 Poor
Ken
Dec 13, 2021
Ken
Stayed 3 nights in Dec 2021
Response from The Crowne Plaza Vilamoura Team on Dec 18, 2021
Dear Guest,
Thanks for your feedbck. We are looking forward to having you again as a guest in our hotel.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team
Response from The Crowne Plaza Vilamoura Team on Dec 18, 2021
Dear Guest,
Thank you very much for your review. It is our pleasure to read that you had a great stay with us.
We look forward to welcoming you at Crowne Plaza Vilamoura very soon.
Sincerely,
The Crowne Plaza Vilamoura-Algarve Team