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Reviews of Hotel Campanile Madrid - Alcalá de Henares

3 out of 5
Hotel Campanile Madrid - Alcalá de Henares
Calle Fausto Elhuya, 3, Alcala de Henares, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 128 out of 363 reviews" "
Rating 8 - Good. 178 out of 363 reviews" "
Rating 6 - Okay. 38 out of 363 reviews" "
Rating 4 - Poor. 13 out of 363 reviews" "
Rating 2 - Terrible. 6 out of 363 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John Erwin

Travelled with group
Liked: Cleanliness, amenities
Cleanliness and beauty
Stayed 6 nights in Apr 2024

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with restaurants + very helping staff
It was a great locality and hotel is just a few steps from La Garana train station. And bunch of food options nearby. Room was perfect. Just that the AC was a little audible. Not that bothersome. Great to have a heating kettle in room. Best part - a nice restaurant on premise. And GREAT STAFF! Ladies at front desk were very helpful giving all information I needed, in English!! And so was the staff great in restaurant able to adjust to our dietary needs. Minor: Wish there were glassware instead of paper cups. And our bathmat was all soaked. But during cleaning, they just took it away without replacing it. We ended up putting a small towel for the purpose.
Stayed 2 nights in Oct 2023
Response from Cristina Gómez - Directora on Nov 28, 2023
Dear Panjakthanks very much for your comments and sorry for the towel incident, we are available 24 hours to assist you with little issues like this one.Thanks for highlighting the courtesy tray and the room facilitiesWe are looking forward to seeing you soon againKind Regards

4/10 Poor

maria

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Doing some time better for the tourist fane esy the enter . The girl's fron desks. Better actictud . The waitress. Better actictud. In the dinner room.
Stayed 1 night in Oct 2023
Response from Cristina Gómez - Hotel Manager on Nov 28, 2023
Dear MariaWe apologise for any inconvenience caused during your stay. We will share with the team to check where the improvement points are necessaryKind Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good but door has loud squeecky sound and bathroom looks old. Not enough space to place personal hygiene stuff. Easy to access to many restaurants.
Stayed 2 nights in Sep 2023
Response from Cristina Gómez - Directora on Oct 16, 2023
Dear ScottThanks for your kind review. We will take into cosideration your remarks as we are always aiming to achieve excellence.Looking forward to seeing you soonKind Regards

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cristina Gómez- Directora on Aug 7, 2023
Estimado HerbertGracias por tu valoraciónEsperamos recibirte pronto de nuevo en nuestro hotel

8/10 Good

yacine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
pratictal location, close to restaurants, train, etc good value for a one nigth transit
Stayed 1 night in Jul 2023
Response from Cristina Gómez, Hotel Manager on Aug 7, 2023
Dear YacineThanks very much for your nice and polite reviewWe are looking forward to hearing from you soonKind Regards

6/10 Okay

Catherine

Stayed 2 nights in May 2023
Response from Cristina Gómez - Directora on Jul 5, 2023
Estimada CatherineNos quedamos con las ganas de saber que no ha ido tan bien en tu visita a nuestro hotel. Si quieres compartirlo, no dudes en escribirnosEsperamos volver a verte pronto de nuevo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Cristina Gómez, Hotel Manager on Oct 14, 2022
Estimado clienteAgradecemos enormemente su valoraciónReciba un cordial saludo

10/10 Excellent

jose

Stayed 6 nights in Mar 2022

10/10 Excellent

jeffry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staying was hassle free and stress less
Stayed 4 nights in Dec 2021
Response from Cristina Gómez, Hotel Manager on Dec 30, 2021
Dear Jeffry Thanks for your comments, we are delighted to hear your stay was satisfactory Happy New Year and see you soon Kind Regards

6/10 Okay

divine ame

Liked: Cleanliness, property conditions & facilities, room comfort
Exercise Patience for the Receptionists disaster
Receptionist was not welcoming and sometimes rude. No telephone manners. I think management can do better by giving her refresher customer service training. Hotel was fine.
Stayed 2 nights in Nov 2021
Response from Cristina Gómez, Hotel Manager on Dec 30, 2021
Dear client We are very sorry to hear that you had problems with one of our team members. We have addressed the issue and we thank you for your comment Kind Regards

10/10 Excellent

Sergio Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok.
Stayed 12 nights in Oct 2021
Response from Cristina Gómez, Hotel Manager on Dec 30, 2021
Dear client Thanks for your score Happy New Year and see you soon Kind Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place to stay, excellent food and very friendly staff
Stayed 1 night in Oct 2021

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel
Nice, clean hotel close to La Garena station with it’s fast and frequent service to central Madrid. Free parking on site and a good WiFi connection. Check in was smooth. The room was clean but slightly dated. The bed was very comfortable and there was excellent air conditioning/heating available. We dined in the hotel restaurant for dinner and breakfast. Both meals were reasonably priced and the food was fine
Stayed 1 night in Mar 2021
Response from Cristina Gómez, Hotel Manager on Apr 12, 2021
DearNeil Thanks very much for your comments regarding our hotel and restaurant We are looking forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Cristina Gómez-Hotel Manager on Feb 24, 2020
Thanks for your comments

8/10 Good

JC, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
Shower didn’t work properly. I askef for it to be fixed nothing was done about it.
Stayed 3 nights in Nov 2019
Response from Cristina Gomez - Hotel Manager on Dec 3, 2019
Dear guest I am very surprised to hear that the team did not react to your maintenance issue. We will check and make sure this is a one-off situation. Thanks for your understanding

8/10 Good

Kathy, Bda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and helpful
Stayed 3 nights in Nov 2019
Response from Cristina Gómez, Hotel Manager on Nov 12, 2019
Dear guest Thanks very much for your review Hope to see you soon Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I do not think at a hotel this modern that you have stand inside a slippy bath to have a shower!!! With no hand rail. Lethal
Stayed 1 night in Oct 2019
Response from Cristina Gómez - Hotel Manager on Nov 12, 2019
Dear guest Thanks for your comments, we will do a security spot check in your room as we are worried about your comment. Thanks for letting us know

8/10 Good

Juan Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Alcalá de Henares is a nice small city to visit with plenty of good places to have some tapas.
Stayed 4 nights in Oct 2019
Response from Cristina Gómez, Hotel Manager on Nov 12, 2019
Dear guest Thanks very much for your comments, We are glad to know you enjoyed your stay Hope to see you soon Regards

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, free wifi and secure parking Friendly staff and clean rooms
Stayed 1 night in Oct 2019
Response from Cristina Gómez, hotel Manager on Nov 12, 2019
Dear guest Thanks for your review which helps us a lot! Regards

10/10 Excellent

andra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfect! Close to the La Garena train station and to many restaurants and bars. The access to the city center is also easy by train or bus.
Stayed 2 nights in Sep 2019
Response from Cristina Gómez- Hotel Manager on Oct 14, 2019
Thanks very much for your comments We hope to see you soon Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I love the staff at this hotel. They are all so friendly and helpful. The hotel is located right at a train station which is convenient to get around. The daily menu is excellent.
Stayed 1 night in Sep 2019
Response from Cristina Gómez - Hotel Manager on Oct 14, 2019
Dear customer we are so pleased to read your comments!! Thanks very much for your comments regarding the staff and the excellence of the menu We hope to see you soon Kind Regards

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to work in the hotel industry. We stayed 5 nights. Well managed property, engaged staff and well kept. One employee in particular who shined was the night bartender. Went out of his way to provide service.
Stayed 1 night in Sep 2019
Response from Cristina Gómez - Hotel Manager on Oct 14, 2019
Dear William Thanks very much for highlighting the effort we make on a daily basis to make sure our clients feel "like at home" We will share your comments with the team, as we always do Hope to see you soon Kind Regards

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed here for the Champions league final , staff were extremely helpful . The hotel is clean and rooms are a decent size . Takes about 40 minutes to get to Madrid town centre direct via train on the station directly outside the hotel .
Stayed 3 nights in May 2019
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jul 3, 2019
Dear David Thanks very much for your comments, we are pleased to hear that you enjoyed your stay. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very basic facilities, room not like it was in photograph when booking! Handy for bars and restaurants, a minute from train station.
Stayed 3 nights in May 2019
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jul 3, 2019
Dear clients Thanks for letting us know how you felt about your stay. Kind Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in May 2019
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jul 3, 2019
Dear client Thanks for your score regarding your stay For further assistance and comments, please feel free to contact us Kind Regards

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel
Stayed 2 nights in May 2019
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jul 3, 2019
Dear Vladimir Thanks very much for your comments Kind Regards

8/10 Good

NETZAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was really good. Just I am still waiting for my 150 EU to be redound
Stayed 2 nights in Mar 2019

8/10 Good

Anthony

Liked: Staff & service
Good overnight stop.
We have stayed at this hotel many times, as a convenient 1/2 way stop between Bilbao/Santander and the Costa del Sol. It is easy to access from the motorway system, and there is secure parking. There are many restaurants close by, and a large El Corte Ingles department store. The hotel is a few hundred metres from the railway station, from which there is a frequent and cheap service into the centre of Madrid.
Stayed 1 night in Mar 2019
Response from CRISTINA GOMEZ - HOTEL MANAGER on Mar 25, 2019
Dear Anthony How good to hear from you again. thanks for your review and thanks for staying regularly with us. We are very pleased to have you at our hotel Hoping to see you soon Kind Regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jan 25, 2019
Estimado cliente Gracias por su valoración Un saludo Cristina Gomez Directora

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose Campanile for its proximity to family and competitive price. Our room and bed were very comfortable. Staff were very welcoming and helpful.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to train station but not in city center will cost pretty penny to reach there
Stayed 1 night in Oct 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super find
Great area very nice restaurants close by great walking paths. 15 mins to the Madrid airport
Stayed 1 night in Oct 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We have stayed in this hotel many times - we keep returning because we love the rooms, the locality and the friendliness of the staff. A definite treasure of a hotel.
Stayed 1 night in May 2018
Response from CRISTINA GOMEZ - HOTEL MANAGER on Jul 13, 2018
Dear Joan thanks very much for your nice comments. We are very please to hear that you value the friendliness of our staff We hope to see you soon Kind Regards Cristina Gomez Hotel Manager

8/10 Good

Farshid, Canada

Liked: Cleanliness
Closer to the Airport
I only stayed for a night. Hotel was okay. Friendly people at front desk. Helpful. Room was standard. Nothing special to it. It's very close to a metro station and local restaurants.
Stayed 2 nights in Apr 2018

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable hotel that we have used several times in the past three years offering good service and clean and tidy rooms. will use it again if going in that direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff, good restaurant. Nice place, but the smell. Ugh!!! I think it is what they use to clean because the entire hotel smelled like a bad diaper.
Stayed 2 nights in Dec 2017

10/10 Excellent

Peter j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very convenient for taking train into Madrid. Reception Staff was very attentive, helpful and friendly. Good parking. No in-room safe. Stairway doors were excessively noisy, creaking and clanging as people used them.

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor checkout service
This is our second time staying at this hotel. This stay was better than the last except for check out. We had made reservations through Hotels.com and were to pay for the room at the end of the stay. At check out the male desk clerk said, "You're all set" I asked for a receipt, he said since it was booked outside of the hotel there was no receipt. He thought that the room was paid for through Hotels.com and I informed him that it was not. He became arguementive and said it was paid for and there is no receipt. We left and then of course got an email stating that there was a mistake and that we needed to pay. Very poor front desk service from at least the male attendant not to mention his poor attitude and I was only trying to pay for my bill.

6/10 Okay

Patrick, Leicestershire

Liked: Cleanliness, property conditions & facilities, room comfort
We chose an off day
Our second time at this hotel but the staff seemed scratchy and under pressure. I will give it another chance but only one more.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was just right for our needs
We were interested in touring Madrid, and the hotel was very close to the train station. There were some convenient restaurants nearby for breakfast and late dinners. The hotel staff were friendly and helpful. I will stay there again.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, kind service and pet friendly.
Very nice hotel. The service was very kind. The room was very clean and they are a pet friendly hotel which is great. They put us on a seven floor that had an incredible view of the center of the city and of the sunrise. Would fully recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean hotel.Very helpful staff
All staff I encountered duyring my 2 recent 2 day stays were very helpful and obliging x

10/10 Excellent

Patrick, Leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location.
This is everything a Campanile used to be. With some up excellent to date additions.

8/10 Good

Roger, Swanmore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotle with good transport links
Good out of city location close to all transport & moterways - easily excess able

8/10 Good

Raymond, Correze France

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This was the fourth time we have stayed at this hotel and felt the service had deteriorated. There were no towels in our room and we had to ask for them and were then only given two bath towels - no hand towel or bath mat. Ours was just a one night stay but previously we had no complaints.