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Reviews of Mercure Albury

4 out of 5
Mercure Albury
579 Olive Street, Albury, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 999 reviews" "
Rating 8 - Good. 391 out of 999 reviews" "
Rating 6 - Okay. 74 out of 999 reviews" "
Rating 4 - Poor. 20 out of 999 reviews" "
Rating 2 - Terrible. 12 out of 999 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
easy to park, clean and nice area
Stayed 1 night in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property prob needs showers toilet area revamped
Stayed 1 night in Mar 2024

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good customer service
Stayed 1 night in Mar 2024

8/10 Good

Georgina

Travelled with partner
Liked: Amenities
Staff were all friendly, quick check in. Pool area needed some TLC. It seemed neglected, but overall great location and comfy bed.
Stayed 2 nights in Jan 2024

8/10 Good

Sharon, Taylors Lakes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location is very central location to all shopping and restaurants which were just a short walk away. Restaurant was good and reasonably priced. Lots of of street parking. Staff were not so friendly and kept stuffing up our room key access, which we had to keep resetting as it didn't work which was quite annoying. Water pressure was very poor and outdated shower head. Would recommend.
Stayed 2 nights in Dec 2023

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, staff & service
It’s ok
Very average hotel, it’s bit old and outdated. For one night stay to break up the long trip was ok. Probably wouldn’t stay there for longer.
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable stay in a great location
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
It's fine. Been coming here on and off for many years
Stayed 1 night in Dec 2023

8/10 Good

alicia

Liked: Staff & service
The pool looked inviting on the internet but when we arrived to go for a swim the water was clear but it was covered in leaves and flowers so didn’t want to swim in it
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Overall a nice stay. Convenient to shops and restaurants. Food at Mercure was overpriced for the quantity and quality.
Stayed 9 nights in Nov 2023

2/10 Terrible

jilson

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Heidi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overnight stay for work trip. clean and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big rooms with very comfy king size bed and front desk receptionists was lovely and very helpful, club across the road with good meals,will stay again
Stayed 2 nights in Nov 2023

6/10 Okay

jason

Liked: Staff & service
Disliked: Property conditions & facilities
Tired needs a reno.
The building is tired and dated. The lift is from the 80s. Rooms are lack luster and a bit dusty. The grander more expensive rooms are actually more in need of work than the cheaper rooms. Im not sure this place is great value for money. Quite expensive considering what you get. Old tvs as well. Who built the toilet bowls so close to the wall? The staff however were FANTASTIC, always friendly and well groomed. Cleaning staff were very friendly also. The management team went out of thier way to make me feel welcomed and respected., they deserve to be working in a nicer hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Cameron

Stayed 2 nights in Nov 2023

10/10 Excellent

David and Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and helpful throughout stay. All facilities needed available. Very comfortable bed. Despite being slightly dated building, room and property have great facilities and location and was very clean. Would definitely stay again.
Stayed 1 night in Oct 2023

8/10 Good

Minh Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
For an elderly couple the elevator was not working and their was no customer recovery. An offer of a voucher to the restaurant would have beeb good management, but there wasn't.
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Not up to usual standard.
The room was large, clean and well equipped. Unfortunately on arrival found the lift was unserviceable and had to access the second floor room by the firecstairs. Was very difficult for mobility impaired people and would be impossible if needed assistance. Resturant standard was good but is on the expensive side for a hotel. Service was quite slow and the overall impression is there was a shortage of staff. Not receiving notice that the lift was u/s and the problems this created detracted from the visit.
Stayed 1 night in Oct 2023
Response from Mercure Albury on Oct 11, 2023
Dear ROBERT, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations specially with the lift not working; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Albury

6/10 Okay

graham

Liked: Cleanliness
No lifts working and staying on 3 rd floor.
Stayed 1 night in Oct 2023
Response from Mercure Albury on Oct 3, 2023
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Mercure Albury on Oct 3, 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator not working - this advice offered after reservation made. Refund only possible from Wotif/ Expedia - hotel staff had a “not our problem” attitude. My wife has a bad back and is asthmatic. I suppose I should be grateful our room on second floor and not the fourth?? Room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Mercure Albury on Oct 3, 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations due to the lift not working; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Terrible

Alissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mercure Albury on Oct 3, 2023
Dear Alissa,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mercure Albury on Oct 3, 2023
Dear Jenny,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mercure Albury on Sep 20, 2023
Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jennifer M

Stayed 1 night in Sep 2023
Response from Mercure Albury on Sep 16, 2023
Dear Jennifer,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
we were not advised before arriving the lifts were not working, its big ask for people to go up and down 3 flights of stairs, particularly after just having knee surgery, we arrived Saturday they were still not working when we left on Monday, staff was very accommodating they did give us another room on level 1 after letting them know of our predicament, I was told there would be no extra charge because we were moved from a room with 1 king bed to a room with 1 queen and 1 single bed, we should have been advised prior to arrival and would have sought out other accommodation, and the bathrooms do not have exhaust fans!!! thats not normal
Stayed 2 nights in Sep 2023
Response from Mercure Albury on Sep 16, 2023
Dear Tanya,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that some of the expectations were not met and I have also noted all those shortcomings and have addressed them with the respective departments.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Sep 2023
Response from Mercure Albury on Sep 16, 2023
Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Steve

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The lift was out of operation during my stay making the trip up to level 4 a bit inconvenient. The 1 x free drink voucher wasn't a great recognition of the inconvenience caused.
Stayed 2 nights in Aug 2023
Response from Mercure Albury on Sep 10, 2023
Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 Okay

Darien

Liked: Cleanliness, staff & service
Not great the night I stayed. Lift was out so we were directed to use the fire stairs. Wondered about the status of the fire system as at least that part of the alarm system was turned off.
Stayed 1 night in Sep 2023
Response from Mercure Albury on Sep 10, 2023
Dear Darien, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from Mercure Albury on Aug 19, 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

George

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was next to a lift that is in desperate need of a service. I can hear it clunking its way up and down all day
Stayed 1 night in Aug 2023
Response from Mercure Albury on Aug 20, 2023
Dear George, Thank you for taking the time to tell us about your experience at the Mercure Albury.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Lyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, very comfortable beds. Easy walking to restaurants, shops and pubs. Excellent value too
Stayed 2 nights in Jul 2023
Response from Mercure Albury on Aug 19, 2023
Dear Lyn,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Bathroom was a little older with some small mould marks on grout but well maintained. Will be staying here again
Stayed 1 night in Jul 2023
Response from Mercure Albury on Aug 19, 2023
Dear Melissa,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

SUE

Stayed 1 night in Jul 2023
Response from Mercure Albury on Aug 19, 2023
Dear Sue,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Rooms were a little tired, but overall a nice stay.
Stayed 1 night in Jul 2023
Response from Mercure Albury on Aug 19, 2023
Dear Nicole,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Brett

Stayed 1 night in Jul 2023
Response from Mercure Albury on Aug 19, 2023
Dear Bret,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Robert

Liked: Cleanliness
I think Mercure Hotels have become very tired. For the price it needs to be much better
Stayed 1 night in Jun 2023
Response from Sanjay on Jul 2, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 Okay

Tamara

Travelled with family
Disliked: Cleanliness
Staff were unenthusiastic, shower has hair in it, a toenail on the carpet and the room is average! Upside was a nice dinner at the SS & A across the road. Wouldn’t recommend.
Stayed 1 night in Jun 2023
Response from Sanjay on Jul 2, 2023
Dear Tamara,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

10/10 Excellent

Debrah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic Hotel … very clean very comfortable and extremely lovely and helpful staff 😊😊😊😊
Stayed 1 night in Jun 2023
Response from Sanjay on Jun 23, 2023
Thank you for your wonderful feedback. We are so pleased you enjoyed your time with us and hope to welcome you back again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant has a very limited menu, only 4 main meals and no standard meals like fish and chips, bangers and mash, seafood.
Stayed 4 nights in Jun 2023
Response from Sanjay on Jun 23, 2023
Thank you for taking the time to leave your honest feedback. We are glad your stay was good and have passed on your review to our management team

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room had some maintenance issues that need to be attended to: Cabinet door to fridge enclosure needed to be adjusted and screws tightened. Bedside cabinet top draw needs adjusting or reset with new runners. Blown globe or fault to wall light.
Stayed 6 nights in Apr 2023
Response from Sanjay on Apr 19, 2023
Thank you for taking the time to leave your detailed feedback. We apologise for any inconveniance and have passed this onto our maintenance team.

6/10 Okay

Rosalie

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Christabelle on May 7, 2023
Thank you for your review. We hope to see you back again soon.

8/10 Good

Colin

Liked: Cleanliness, staff & service
This hotel was fine. For the Mercure brand and for the price I was probably expecting it to feel a bit more polished and upmarket but it was clean and everything worked.
Stayed 1 night in Apr 2023
Response from Sanjay on Apr 17, 2023
Thank you for taking the time to leave your review. We appreciate your feedback and are pleased you had a comfortable stay. We hope to see you back again soon.

8/10 Good

narisa

Stayed 1 night in Apr 2023
Response from Sanjay on May 1, 2023
Thank you for taking the time to leave your review, we hope to welcome you back again soon

2/10 Terrible

Bong Jin

Travelled with partner
Disliked: Amenities, property conditions & facilities
A bed-side lamp is out of order, a bathroom light is not working, body shower soap bottle is empty. It's not ready to accept customers. Very disappointed.
Stayed 1 night in Mar 2023
Response from Christabelle on Apr 1, 2023
Good afternoon, I have passed these issues onto the appropriate department. Please always feel free to brings these issues up during your stay so they can be resovled as soon as possible.

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel location fabulous
Great location we could walk around town with ease. Hotel was nice. I think my bed was a little on the old side sagging in the middle. Didn’t sleep well. My other friends had no complaints about beds. Must be in progress of updating rooms.
Stayed 2 nights in Mar 2023
Response from Sanjay on Mar 22, 2023
Thank you for taking the time to leave your feedback, we are glad you enjoyed your time with us and jope to see you back again soon

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sanjay on Mar 21, 2023
Thank you for your review. We hope to see you back again soon

10/10 Excellent

Alicia Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. Staff were very approachable and friendly.
Response from Christabelle on Mar 17, 2023
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay. We will pass your comment onto our staff.