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Reviews of Hyatt Place Albuquerque/Uptown

3 out of 5
Hyatt Place Albuquerque/Uptown
6901 Arvada Ave Ne, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been visiting Albuquerque for the last 10 years to visit my son who is in the military. This is the best hotel I've stayed at. The staff goes out of their way for their guests and the hotel is safe, spacious and clean.
Stayed 3 nights in Apr 2024
Response from Sales Coordinator on Apr 22, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to uptown shopping center. Within walking distance
Stayed 1 night in Apr 2024
Response from Sales Coordinator on Apr 22, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sales Coordinator on Apr 16, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Sabyasachi, West Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property - nice location, clean, great service. Front desk was very helpful. Check in process was very easy.
Stayed 1 night in Apr 2024
Response from Sales Coordinator on Apr 12, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
NEVER AGAIN
Stayed 2 nights in Apr 2024
Response from Sales Coordinator on Apr 9, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Mara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sales Coordinator on Apr 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and breakfast was delicious. Near by plenty of dining and shopping places. We will definitely come back.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Apr 1, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Easy on/off the highway, lots of dining options in walking distance
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 29, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Bartley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 27, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sales Coordinator on Mar 26, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 25, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

4/10 Poor

George, Summerville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Toilets were not cleaned well. Hotel is very dark, lights were dim even when all were switched on.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 21, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Margitta

Liked: Amenities
Beautiful lobby & uniquely designed rooms. rooms.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 18, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Tania

Stayed 2 nights in Mar 2024
Response from Sales Coordinator on Apr 2, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

6/10 Okay

Shehryar, Austin

Travelled with family and small children
Liked: Staff & service
The breakfast options are always terrible at Hyatt. The food is greasy and there aren’t many protein options.
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 11, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4/10 Poor

Monica Mastrovito, San Diego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Saturday night there was a fire from one of the air conditioners in the rooms on our floor 2nd floor. The alarms didn’t go off, staff didnt even have the decency to inform the hotel guests on the floor what was going on. We saw the fire trucks coming in cause our window faced the street. I find this as a safety issue and appauling that Hyatt didnt care enough about its guests to let them know. The smell was horrible and even this morning when we were awoken early with fans running and the horrible smell, we were coughing and it was disgusting. Im a Hyatt rewards member and i wont be coming back to this location thats for sure. We had to ask for our room to be cleaned and our experience all around was a disappointment.
Stayed 3 nights in Mar 2024
Response from Sales Coordinator on Mar 11, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

6/10 Okay

Connie

Stayed 1 night in Mar 2024
Response from Sales Coordinator on Apr 1, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 11, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great but the mattress was terrible
Stayed 1 night in Mar 2024
Response from Sales Coordinator on Mar 4, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checkout everyone was friendly and helpful. Sarah at the front desk helped with something I needed. Thank you Sarah! We will definitely be back. Very clean, well stocked with towels and toiletries and an extra blanket. Best place we’ve stayed so far. I would’ve love some water bottles. We would definitely recommend to stay here.
Stayed 2 nights in Feb 2024
Response from Sales Coordinator on Feb 19, 2024
Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to seeing you again.

10/10 Excellent

ChaoHsin, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sales Coordinator on Feb 5, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from Sales Coordinator on Feb 2, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Kyle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was good, room was ok. Was pretty disappointed at the extra $75 dollar pet fee that was non refundable. Only got this upon checkin rather then during my booking. If i knew there was this fee i would have went to a different hotel for the price.
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 26, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie and Nichole were very helpful and very professional. They called up after checking in to see how we were doing. Everything was beyond expectations. Clean facilities, fabulous location and a helpful staff. I highly recommend this property.
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 26, 2024
Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to seeing you again.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Coordinator on Jan 13, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

4/10 Poor

Birant

Disliked: Cleanliness, staff & service
Really bad smell in the room
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on Jan 11, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Samantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Mia-evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice stay. Great location to restaurants and shopping. Close enough to the airport, about 10 minute drive
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a excellent stay at this Hyatt.
The staff was welcoming and helped us when needed. The breakfast was hot and coffe was excellent. Enjoyed our stay and the views of the mountains were amazing.
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 8, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

2/10 Terrible

Kyle

Stayed 1 night in Jan 2024
Response from Sales Coordinator on Jan 8, 2024
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Murtaza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, nice and clean rooms, friendly front desk staff and breakfast was good as well.
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Jan 5, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Douglas

Stayed 1 night in Dec 2023
Response from Sales Coordinator on Jan 2, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. One complaint no microwave in the room. But otherwise everything was good.
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on Jan 2, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Vanesse

Liked: Cleanliness, staff & service, property conditions & facilities
The extra sitting area in the room is a welcome comfort. The staff are friendly and free breakfast is great. Just be sure to get down to breakfast early, as there tends to be a rush closer to nine, causing shortages of crockery, cutlery, and some food items.
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on Dec 28, 2023
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 26, 2023
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 26, 2023
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sales Coordinator on Dec 21, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Cynthia

Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 22, 2023
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Samantha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful at check-in. Our room was clean and ready for check-in on time. The property is close to a great shopping area with wonderful restaurants.
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Sales Coordinator on Jan 11, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy but clean
The rooms are very comfortable. The only problem is there was wind outside, and it made the room very loud. Also, people were coming in and out of their rooms very late and talking in the hall, and all that was very easy to hear. Not very well insulated.
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 19, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just Overnight
We were only there for an overnight stay. The a/c heater unit was extremely loud and I had to use ear plugs to get to sleep. Thank god I had some. There was only 1 working elevator and a very limited supply of luggage caddies. Had to take stairs several times because elevators were too full to accommodate any more guests. Otherwise everything was satisfactory.
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 18, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Shane

Liked: Staff & service, property conditions & facilities
felt bad about the homeless guy sleeping in the bushes
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 18, 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
We stayed last Saturday night on our way to Las Vegas, NV then again Thursday night on our way home. I was a lot more impressed with our room last week. This week we were given a handicap room (which we did not request). The lighting was bad in both rooms but the bed was comfortable. My only recommendation would be to only give handicap rooms if requested. But we did have an issue with the elevator. Only one was working and it was very, VERY slow. The breakfast was very good. So our overall experience was good, just better last week in a regular room and the elevators were both functioning.
Stayed 1 night in Dec 2023
Response from Sales Coordinator on Dec 15, 2023
We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from Sales Coordinator on Jan 2, 2024
Thanks for staying with us and we look forward to seeing you again. We appreciate your feedback.