I apologize your bank has not released this hold. We release it upon check out and it then goes to the bank who can take up to 10 business days to release the hold.

Thank you for taking the time to complete this survey. We appreciate your comments and look forward to seeing you again.

Thank you for taking the time to complete this survey. We appreciate your time.

We are glad our team was able to help you out.

Thank you for letting us know our agent at the desk was helpful. We appreciate the feedback.

Thank you for taking the time to complete this survey. We hope to see you again.

We hope you come back and visit again.

I apologize if there was noise. I do hope the rest of your stay was nice. I will also have maintenance check the door. Thank you for your comments.

I appreciate your comment and have looked into what might be the issue.

I apologize as our standard rooms do not have the hand rails. Our ADA rooms do. Since we are a full service hotel, we do have a restaurant and bar for the convenience of our guests. The Holiday Inn Express brand is the brand that has the breakfast. I do hope you visit again.

We are getting close to wrapping up with our full renovation and hope to have you visit again.

Thank you for your taking time to complete this survey.

I hope you enjoyed your stay. With no comments, it is difficult for us to work on any issues you might have encountered. We hope you visit again.

If there is anything we could have done to make your stay better, please let us know.

Thank you for your response to this survey.

We appreciate your taking the time to fill out this survey.

Thank you for filling out this survey. We appreciate it.

We are glad your room was clean and comfortable. Not sure if you noticed or not but we are currently going through a renovation and the entire hotel will soon be like new.

Thank you for taking time to complete this survey

We appreciate your time filling out this survey

I apologize you were unhappy with your stay. If you have any comments, that always helps us to improve in areas our guests are concerned about.

Thank you for completing the survey. We appreciate your time. If you have any suggestions on what we could do to make your stay better, please let us know.

Thank you for your response. It is nice to know when someone notices our service to our guests.

Thank you for filling out this survey. We appreciate it.

I do apologize that the third party you used states we are pet friendly. I will contact them to see what we can do to get this changed. I am glad you did let us know of this.

Thank you for responding to this survey. We appreciate it

Thank you for taking the time to fill out your survey. We appreciate it.

I apologize you were unhappy with your stay. I had a meeting with my front desk team yesterday to go over your comments and retrain as needed. I do know my maintenance team repaired any of the issues he was able to. I will also meet with my housekeeping department.

Thank you for filling out this survey. We appreciate your time and are glad you enjoyed your stay.

Thank you for letting us know about the stay you had. We are glad that it was great and by the time you return, our entire hotel should be completely renovated. We look forward to seeing you again.

Thank you for letting us know of your stay and your concerns. I will look into the hand rails as I am not sure where they are required but will find out. We hope to have you visit again and I will make sure the clock is set right.

Thank you for your confidence in our hotel. We look forward to seeing you again.

Thank you for your completing this survey. We appreciate your comments. We are definitely looking forward to having this renovation completed and it will be so nice. You will have to come visit again. Thank you for mentioning the staff as well.

Thank you for filling out this survey. We appreciate it.

Thank you for filling out this survey. We appreciate it and hope to see you again, soon.

We appreciate your taking the time to answer the questions on this survey.

I am not sure if you noticed or not by our design boards and signs in our lobby but we are currently undergoing a complete renovation. By the end of the year, our hotel will be just like a brand new hotel. We hope you come and visit us after the renovation to see everything as new

We are glad you enjoyed your stay and were able to spend time in our bar. We hope you were able to also get a bite to eat.

I apologize you were unhappy with your stay. We are currently going through a renovation of our entire hotel which includes and even our parking lot. There have been and continue to be lots of upgrades I am sure you will be happy with. We hope to see you again after our renovation

Thank you for your response to this survey. We appreciate it.

We have actually been renovating our restaurant/ bar and kitchen. We have now re-opened with a brand new menu as well. We hope you visit again and enjoy our relaxing restaurant.

We have finished the renovation of our restaurant and it re-opened this morning. We can't wait until the rest of the hotel is complete as it will be a complete renovation of the hotel.

We are definitely thrilled that we are having a complete renovation and that includes new carpet and flooring as well as bathrooms and beds. We hope you come and visit again.

We are glad you enjoyed your stay and hope to see you again after our renovation.

Thank you for your comments. We are excited as not just our lobby is being renovated but our entire hotel. It is going to be a "new" hotel. Being as we are a Holiday Inn and not a Holiday Inn Express we have a full restaurant and bar so we actually do not have a complimentary breakfast. We hope you come visit us when everything is complete.

I apologize you were unhappy with your stay. I did notice you mentioned that we did not provide breakfast, we actually have enhanced breakfast and dinner items in our market place, since we do have a full service restaurant and bar, we do not have a complimentary breakfast, this is at the HI Express hotels. The construction is actually a full renovation of the hotel including furniture, beds, bathrooms, everything from guest rooms to restaurant. We do hope you try us out again when we are "brand new"

Thank you for your comment. It is nice when our guests understand that we are improving our hotel for them with the current renovation. We hope to see you again.

Thank you for filling out this survey. We appreciate it. We hope you understand that our current renovation is because we are bettering our hotel for our guests.

I apologize for the issues you encountered during your stay. The TV was definitely out of our control as an amplifier blew and had to be ordered. This was frustrating for everyone. I am wondering when you brought the drain issue to our attention and who you might have spoken with. We absolutely can help you with issues but with a third party have limitations on refunding .

Our restaurant is currently closed due to renovation and making a new restaurant/bar. Because of this we have added more items in our market place for our guests. I do apologize for the TV as the amplifier had blown due to a weather power surge and once ordered, took a couple of days to arrive.