Exterior

Reviews of Holiday Inn Express Hotel & Suites Albuquerque Midtown, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1005 reviews" "
Rating 8 - Good. 296 out of 1005 reviews" "
Rating 6 - Okay. 107 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 38 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bobby on Mar 25, 2024
Hello Katie!Thank you for the kind review from your recent stay with us! We really do appreciate it!

10/10 Excellent

Charlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing we didn't like about the hotel. It was a really good stay for me and my friends as we enjoyed everything about our stay. Our kids enjoyed their time swimming as us adult enjoyed our time relaxing and catching up. I can't complain about anything. It was an excellent stay for us. Thank you!
Stayed 2 nights in Mar 2024
Response from Bobby on Mar 22, 2024
Thank you Charlene for the kind review, we really appreciate it! We are delighted to know your stay was exceptional and up to UHG standards.

8/10 Good

Jair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, great ubication
Stayed 3 nights in Mar 2024
Response from Bobby on Mar 15, 2024
Thank you for the review, we do appreciate it!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I use to stay at this hotel years ago because of my job for traveling and they use to give me a discount because I am a state employee and going to Expedia it did not give me that option or do I know if they still do that. I really did like the new upgrades to the hotel and the rooms and very clean.
Stayed 1 night in Mar 2024
Response from Bobby on Mar 16, 2024
Thank you for the review.

4/10 Poor

Diana

Business traveller
Liked: Cleanliness
Disliked: Staff & service
They treated my husband like a bum
Stayed 2 nights in Feb 2024
Response from Bobby on Feb 26, 2024
Hello Diana,Thank you for the review and feedback we really do appreciate it! We are sorry to hear that your stay was not up to expectations and we hope to get another chance to impress you in the future.

2/10 Terrible

Harry

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
****BED BUGS****!!!! Im not kidding. My wife got all bit up by bed bugs from this place!!! DON"T STAY HERE
Stayed 3 nights in Feb 2024
Response from Bobby on Feb 26, 2024
Thank you for the review and feedback we really do appreciate it! We are sorry to hear that your stay was not up to expectations and we hope to get another chance to impress you in the future.

6/10 Okay

Treva

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Bobby on Feb 26, 2024
Hello Treva, Thank you for the review and feedback we really do appreciate it! We are sorry to hear that your stay was not up to expectations and we hope to get another chance to impress you in the future.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Bobby on Feb 26, 2024
Hello Michael!Thank you for the review and feedback, we really do appreciate it! We do hope to be part of your future travels again soon!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bobby on Feb 26, 2024
Hello Alyssa,Thank you for the kind and generous review, we really do appreciate it! We do hope to be part of your future travels once again!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t walk anywhere near the property but the property itself feels safe and it has great accommodations. We have stayed here twice and liked it a lot.
Stayed 2 nights in Feb 2024
Response from Bobby on Feb 26, 2024
Hello Jonathan,Thank you for the review and feedback we really do appreciate it! We are sorry to hear that your stay was not up to expectations and we hope to get another chance to impress you in the future.

10/10 Excellent

Olga

Travelled with partner
Liked: Amenities
Great place and breakfast
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Olga,Thank you for the kind and generous review, we really do appreciate it. We do hope to be part of your future travels again soon!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Bobby on Mar 22, 2024
Thank you Richard for the review, we rteally do appreciate it!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to say.
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Randy,Thank you for the review and feedback, we really do appreciate it! We hope to serve you again in the future.

10/10 Excellent

Paul, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Paul,Thank you for the kind and generous review, we really do appreciate it! We hope to see you again in the future for your next travel plans.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was a breeze. Our room was clean. It could maybe use some tidying up on some previous maintenance repairs in the bathroom but that did not hinder our use of it. Over all the property was clean and staff was great.
Stayed 2 nights in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Cassandra,Thank you for your review and feedback, we do appreciate it! We are delighted to hear that your stay with us was exceptional. We hope to see you again soon!

10/10 Excellent

Aw

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Aw,Thank you for the review and your feedback, we do appreciate it! We hope to be part of your future travel plans again in the new year.

10/10 Excellent

Alice, New Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice. We travel cross country and are always looking for a nice, clean property that includes a good breakfast. Plus, there is a restaurant right across the parking lot. We didn’t even need to get back in the car to go get dinner.
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Alice,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

10/10 Excellent

michael f., Indianapolis

Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Michael F. Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling with my cousin through Albuquerque, and this was a perfect place to stay since it was right by Interstate 40.
Stayed 1 night in Jan 2024
Response from Bobby on Feb 26, 2024
Hello Roberto,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

4/10 Poor

Leroy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel staff was friendly, but the room was extremely dirty! Toenail clipping on the floor on side of bed, walked on the floor and my socks changed colors. Hair all over bathroom. Nasty, won't stay here ever again. Don't recommend this hotel.
Response from Bobby on Feb 26, 2024
Hello Leroy,Thank you for your review and feedback, it looks like your last stay with us was not up to expectations and we apologise for this. We do hope to have another chance to make it right and impress you in the future. Safe travels.

10/10 Excellent

jack, dyer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Jack,Thank you for the review and feedback, we really do appreciate it! We hope to be part of your future travels again soon!

10/10 Excellent

Matías

Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Matias,We are delighted to hear that your stay with us was great! We hope to be part of your future travels again.

4/10 Poor

Larry

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed there many times. With last night's stay, the bed sheets were very itchy and uncomfortable. I have never experienced that there in any of my previous stays. Making me think twice about you booking there again. Also, the room that I stayed in the shower did not work properly.
Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Larry,Thank you for your review and feedback. It looks like we did not completely meet expectations with your last stay with us, we do hope to have another chance to impress you again in the future. Safe travels.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 4 nights in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Melissa,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Eric,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Adolfo,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Jimmy,Thank you for the review and your feedback, we are delighted to hear that your stay with us was exceptional! We hope to be part of your future travel plans!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
It was awesome. I can never sleep in different beds but i slept like a baby!
Stayed 2 nights in Dec 2023

8/10 Good

Deanna

Stayed 1 night in Dec 2023
Response from Bobby on Feb 26, 2024
Hello Deanna,Thank you for your review and feedback, we really do appreciate it! We do hope to be part of your future travel plans.

10/10 Excellent

adalmare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed It
Good food and clean, comfortable room. Easy check in and check out process.
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 1 night in Nov 2023
Response from Bobby on Dec 5, 2023
Hello Alicia!Thank you for the kind review, we really appreciate it!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bobby on Nov 27, 2023
Hello Ed,Thank you for the kind review, we really do appreciate it! We hope to be part of your future travels

10/10 Excellent

Hilario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely
It’s was nice and comfortable to stay in
Stayed 1 night in Nov 2023
Response from Bobby on Nov 19, 2023
Hello Hilario!Thank you for the kind review, we really do appreciate it! We hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Great stay
Stayed 1 night in Nov 2023
Response from Bobby on Nov 18, 2023
Hello Cynthia!Thank you for the kind review, we really do appreciate it!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a great stay.
Stayed 1 night in Nov 2023
Response from Bobby on Nov 18, 2023
Hello Jennifer!Thank you for the kind review, we really do appreciate it!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bobby on Nov 14, 2023
Hello Gary!Thank you so much for the kind and generous review, we really do appreciate it!

10/10 Excellent

Diane

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bobby on Nov 13, 2023
Hello Diane!Thank you for the kind and generous review, we really do appreciate it!

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bobby on Nov 13, 2023
Thank you for the review.

10/10 Excellent

Eli

Stayed 1 night in Oct 2023
Response from Bobby on Nov 18, 2023
Hello Eli,Thank you very much for the kind review, we really do appreciate it!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Stayed 1 night in Oct 2023
Response from Bobby on Oct 26, 2023
Hello Ashley!Thank you so much for the kind and generous review, we really do appreicate it! We hope to be part of your future travels once again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bobby on Oct 25, 2023
Hello Sarah! Thank you for the review and feedback, we really do appreciate it!

8/10 Good

Makalapua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
Hotel is okay, room is comfy, ac was really loud but at least helped to drown out the traffic noise. Appreciated the airport shuttle:)
Stayed 5 nights in Oct 2023
Response from Bobby on Oct 22, 2023
Hello Makalapua,We appreciate your review and feedback, we will take a look at the AC to make sure it is running correctly. We strive to make things as comfortable as possible for our guests. We hope to have another chance to impress you again in the future. Safe Travels.

6/10 Okay

DOUGLAS

Stayed 2 nights in Oct 2023
Response from Bobby on Oct 22, 2023
Hello Douglas,We are sorry to hear your stay with us was not up to your expectations, we hope to have another chance in the future to impress you.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Great location off the interstate. Comfortable, spacious, staff great! At least we had a reservation, where 2 other hotels Expedia did not forward the reservation! We showed up & did not have a room after traveling across country!
Stayed 1 night in Oct 2023
Response from Michaela Dodson General Manager on Oct 17, 2023
Thank you Cindy for your great feedback about your recent stay with us. We hope to welcome you back next time you are traveling through Albuquerque NM.

10/10 Excellent

Jose

Stayed 2 nights in Sep 2023
Response from Bobby on Oct 13, 2023
Hello Jose!Thank you for the kind review, we really do appreciate it! We are delighted to know that your stay with us was exceptional! We hope to see you again soon!

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Bobby on Oct 28, 2023
Hello Robert!Thank you so much for the kind and generous review we really do appreciate it! We are delighted to hear that your stay with us was exceptional. We hope to be part of your future travels!

10/10 Excellent

Claude

Stayed 4 nights in Sep 2023
Response from Bobby on Oct 4, 2023
Thank you Claude for the kind review, we really do appreciate it! Safe Travels!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as listed! Great
Stayed 1 night in Sep 2023
Response from Bobby on Sep 28, 2023
Hello Randy!We are delighted to hear that your stay with us was exceptional. We hope to be part of your future travels!

10/10 Excellent

Phap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was straightforward and no issues. Did not mind the sound since my AC was providing the white noise to block.
Stayed 1 night in Sep 2023
Response from Bobby on Sep 17, 2023
Thank you Phap for the kind review, we really appreciate it!