Studio, 2 Queen Beds, Non Smoking

Reviews of Extended Stay America Suites Albuquerque Airport

2.5 out of 5
Extended Stay America Suites Albuquerque Airport
2321 International Ave Se, Albuquerque, NM

Reviews

6.8
Rating 10 - Excellent. 261 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 134 out of 1001 reviews" "
Rating 2 - Terrible. 152 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very outdated. It felt scary to stay there. Broken elevator. Felt like a prison cell.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Dear Rhonda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waved pet fee because we didn't have the money
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 14, 2024
Dear Dawn, Thank you for choosing Extended Stay America for your stay and sharing your feedback. We're delighted that we could accommodate your situation by waiving the pet fee. We aim to ensure our guests have a positive experience and appreciate your kind words. Please let us know if there's anything else we can do to enhance your stay. Thank you for choosing us, and we look forward to an even better experience in the future.Sincerely,Hotel Management

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Mario

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator out 3 floor. Poor water pressure Toilet squealed
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 4, 2024
Dear Mario, We appreciate your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator outage on the 3rd floor, poor water pressure, and the squealing toilet. Your comments have been shared with our maintenance team, who are working diligently to promptly address and rectify these issues. We understand the importance of a seamless and comfortable stay and regret falling short of your expectations. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Nishath

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean place
The garbage was laying around and rooms and smelly.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Dear Nishath, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lame
Wack
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Guest, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
No hotel issues.
I have enjoyed my stay at extended stay. The issues I have had have been with outside members of the community and not with the hotel whatsoever. I am happy with the cameras on the building protecting my vehicle while parked at the hotel. Thank you
Stayed 7 nights in Nov 2023
Response from Hotel Management on Dec 16, 2023
Dear Guest, Thank you for choosing Extended Stay America for your stay! We're delighted to hear that you've enjoyed your time with us. It's great to know that our security measures, including the cameras, have added to your peace of mind. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

10/10 Excellent

Sadie

Stayed 1 night in Dec 2023

6/10 Okay

Zacharia

Business traveller
Liked: Staff & service
Uncomfortable
the room was not presentable, there was a rip in the carpet and it just looked worn down
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 14, 2023
Dear Zacharia, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Naomi, Rochester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was not like other extended stay locations I've stayed in. This area is kinda rough.... The room is falling apart but it was clean and the bed was comfortable. I slept just fine before catching my flight out of the airport. There were a lot of smokers at this location.
Stayed 1 night in Dec 2023

10/10 Excellent

Maurice

Stayed 1 night in Dec 2023

10/10 Excellent

Michael V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2023
Response from Joe on Dec 5, 2023
Dear Michael, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Terrible

jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was really dirty, everything was falling apart. The manager and staff really good service. Expida should not offer in the website hotels like this one. Do not stay in the Extended Stay in Albuquerque. I have a lot of pictures proving that I am not lying. The manager told me to contact Expidia and they will refund the money.
Stayed 2 nights in Nov 2023
Response from Joe on Nov 24, 2023
Dear Jorge, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and hotel maintenance. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean, very easy
This is a great place to stay for the price. Only problem was the coffee maker didn't work and I was afraid to tell them for fear they would charge me for it!
Stayed 7 nights in Oct 2023
Response from Joe on Nov 18, 2023
Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. If there is every an issue in the future with anything in the room or a kitchen item for the room, then please feel comfortable letting us know as soon as possible. That way we can fix the problem immediately and ensure you have a pleasant stay with us. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Joe on Nov 11, 2023
We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Secure and quiet
Stayed 3 nights in Nov 2023
Response from Joe on Nov 8, 2023
Dear John, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joe on Oct 26, 2023
Dear Tonya, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Joe on Oct 19, 2023
Dear William, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Excellent

Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
Food options and brew pub in walking distance
Stayed 1 night in Oct 2023
Response from Cesar on Oct 18, 2023
Dear Deborah, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not a happy camper!!!!
When arrived the front desk person appeared to be rude when asked about accessing payment with a card. Not much of a breakfast area. Asked for personal essentials, but had to go down to lobby to get them. I would think that a place like that & the price that was paid. That's the least that would been a little bit helpful 😕The elevator area needs to be cleaned, as well as the concrete area outside of it.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed appropriately to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cesar on Oct 18, 2023
Dear Diane, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Okay

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Security compromise by office personnel.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Grace, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues during your stay. Please be assured that we take this matter very seriously and take all necessary steps to ensure such incidents do not occur again. We appreciate your understanding and ongoing support as we address this issue. Feel free to connect with us directly if you wish to discuss this further. We hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Doreen

Stayed 1 night in Oct 2023
Response from Joe on Nov 4, 2023
Dear Doreen, Thank you for selecting Extended Stay America for your recent visit to Albuquerque. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

8/10 Good

George

Disliked: Amenities
More for temporary housing. Didn't have a hotel vibe, no coffee maker or coffee. Complimentary breakfast was granola bar.
Stayed 1 night in Oct 2023
Response from Cesar on Oct 18, 2023
Dear George, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

4/10 Poor

Steven

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Joe on Oct 16, 2023
Dear Steven, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Good

janet

Travelled with group
Very nice
Stayed 2 nights in Oct 2023
Response from Joe on Oct 16, 2023
Dear Janet, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joe on Oct 16, 2023
Dear Thomas, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

6/10 Okay

RICHARD

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Skip it if you can....
It was the convenient to the airport. Safe, but kind of lower end. Tiny rooms, broken TV remote. Not good for families. No coffee maker, 1 plastic cup. Night clerk was nice.
Stayed 1 night in Oct 2023
Response from Joe on Oct 14, 2023
Dear Richard, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joe on Oct 14, 2023
Dear Connie, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Terrible

Jacob

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found human hair all over, smelled bad throughout our stay, scratchy people everywhere, heater was broken, and there was a massive leak in the sink that spilled everywhere.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 10, 2023
Dear Jacob, We sincerely apologize for the issues you encountered during your stay. It is clear that your experience did not meet the high standards of cleanliness and maintenance we strive for, and we are truly sorry for the inconvenience you experienced as a result. Our goal is to provide a clean, comfortable, and safe environment for all of our guests, and we will take the necessary steps to ensure that these issues do not occur in the future. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 Okay

Nikita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, very small room for a hotel that’s supposed to accommodate long periods of stay. Found two dead coach roaches in the morning of check out.
Response from Joe on Oct 9, 2023
Dear Nikita, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management

4/10 Poor

Terri

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived late at night and had to wait over 30 minutes to check in because the “system was rebooting”. Then there was a homeless man camped next to the elevator, blocking our access to the stairs. Our bed was made without a top sheet, which when reported was remedied by having a sheet delivered to our room so that we could make our own bed. The pillows on the bed should have been replace months ago as they were lumpy and gross. I would never go to this hotel again, nor would I suggest that anyone else do so.
Stayed 1 night in Oct 2023
Response from Joe on Oct 5, 2023
Dear Terri, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joe on Oct 5, 2023
Dear Alejandro, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Poor

Jonine

Stayed 1 night in Sep 2023
Response from Joe on Sep 28, 2023
Dear Jonine, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

8/10 Good

polyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joe on Sep 23, 2023
Dear Polyna, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your review. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Excellent

Javier, Diamond Bar

Stayed 2 nights in Sep 2023
Response from Joe on Sep 23, 2023
Dear Javier, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

10/10 Excellent

Luis

Stayed 7 nights in Aug 2023
Response from Joe on Sep 28, 2023
Dear Luis, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Poor

Kaitra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross smell, very poor. Condition room , horrible! … just horrible
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 1, 2023
Dear Kaitra, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

10/10 Excellent

Lorenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Joe on Aug 27, 2023
Dear Lorenzo, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

4/10 Poor

Ramon

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Joe on Aug 27, 2023
Dear Ramon, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except for the breakfast. Not much of verity. Other then that everything was good
Stayed 1 night in Aug 2023
Response from Joe on Aug 23, 2023
Dear Freddie, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and our service was friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

6/10 Okay

ANDRE

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Joe on Aug 21, 2023
Dear Andre, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management

2/10 Terrible

Kim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were given was in fact being renovated and smelled strongly of solvent and wasn't set up in any case because it was still being worked on. The second room we were given (after some delay) had not been properly cleaned (it had a LOT of mold in the toilet, for example, and the shower had clearly not been cleaned, the floor had clearly not been vacuumed etc. In addition to which, neither of the two burners on the included electric stove worked at all. Also lots of signs of lack of maintainence (for example, skirting around base of shower stall had come loose and clearly had been that way for some time; the faucet lever in the kitchenette sink was heavily corroded at its base and really hard to push up to get any water out of the spout). We would definitely not recommend this property to anyone.
Stayed 1 night in Aug 2023
Response from Cesar on Aug 17, 2023
Dear Kim, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. The issues you've described are not reflective of our usual standards. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

8/10 Good

Levonne

Stayed 1 night in Aug 2023
Response from Joe on Aug 21, 2023
Dear Levonne, Thank you for selecting Extended Stay America for your recent visit to Albuquerque and for sharing your review. Our team was so pleased to learn you enjoyed your stay and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

2/10 Terrible

Sandip

Stayed 1 night in Aug 2023
Response from Joe on Sep 6, 2023
Dear Sandip, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management

8/10 Good

Clinton

Business traveller
Liked: Property conditions & facilities, room comfort
Hotel and surroundings is a bit nicer than I expected given the sketchy Albuquerque surroundings, except the bathroom stank pretty bad. The stink was bad enough to where I had to hold my nose to go to the bathroom. If the fan and/or shower was left running awhile, the air cleared enough to shower in peace.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 15, 2023
Dear Clinton, Thank you for your candid review. We apologize for the concerns you had due to the odor in your bathroom; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel, including location. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woken up by DEA bust
We got woken up by a DEA bust in the parking lot, only 1 towel in the bathroom and shower flooding issues… terrible place.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 15, 2023
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Management